IX. FREQUENTLY ASKED QUESTIONS
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When should I charge my battery?
Charge your battery when the battery indicator is in the red region on the battery indicator
on the joystick console of your wheelchair.
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What should I do if my battery doesn't charge?
Call the customer service department to troubleshoot. DO NOT REMOVE THE SEAL
FROM THE BATTERY. YOUR BATTERY WARRANTY WILL BE VOID IF THE
SEAL IS BROKEN. If the battery is no longer under warranty, properly dispose of the
old faulty battery and purchase a new wheelchair battery from an authorized provider.
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Who do I contact if I need replacement parts for my wheelchair?
Contact your authorized wheelchair provider for replacement parts on your wheelchair.
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How do I ensure my seat is locked in position?
Check to see that the seat lock indicator is red on both the right and left side to ensure
your seat is locked in place. Refer to the Quick Start Guide to locate the seat lock
indicator.
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What is the return policy on my wheelchair?
Refer to the warranty sheet shipped with your wheelchair.
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How can I get the maximum operating time per charge?
Rarely do we have the ideal driving situation (smooth, flat, hard terrain with no wind or
curves and warm temperatures). More often, we are presented with hills, uneven and loosely
packed surfaces, curves, wind, cold and heavy loads. Conditions described above will affect
the distance or running time of your battery charge.
Here are a few suggestions for obtaining the maximum range per charge:
Always charge your battery fully prior to your trip.
Plan your trip in advance to avoid inclines, curbs and soft surfaces.
Limit your baggage weight to essential items.
Try to maintain an even speed to avoid stop and start driving.
Ensure recommended routine servicing of the vehicle's components.
DO NOT allow metal objects to short out the terminals of your battery. This could cause
the battery to explode and cause injuries.
DO NOT allow your battery to freeze. If frozen allow it to naturally thaw out before
charging, failure to observe this warning may damage the battery.
If you need to replace your battery, contact your authorized provider.
Always handle battery with care.