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Troubleshooting Tips
Loss of Suction
• Make sure pump is turned on, motor is running, and suction
level is turned up to your regular setting.
• Make sure that parts are correctly assembled and
fit together snugly. Check that you have inserted
the Barrier into the Valve Base. Do not vary
assembly instructions.
• If the fit between the Valve Base and Flange is loose,
try replacing the Valve Base with a new Valve Base, and/or
re-boil the hard cup parts.
• If suction has diminished, try replacing the Valves with new
Valves.
This part should be replaced approximately every
2 – 3 months to maintain good suction.
• Check that the Tubing, Y-Connector and L-Connector are
securely attached and not obstructed.
• Make sure Breast Flange is securely pressed against breast
creating a seal around nipple and is properly seated in bra.
Check that no bra material or Tubing is between the Cups
and your skin. Nipple should not be bent or pinched inside
the Breast Flange, and Cups should not be tilting upward,
downward, or off to the side.
Breasts Not Emptying
• Always center Breast Flange over nipple. If the Breast
Flange is off the center of the nipple you may impede milk
release, experience loss of suction, or prevent the complete
emptying of the breast.
• Try adjusting the position of Freemie. Comfortably position
your body to help create the best seal between Freemie
and your skin. Experiment with your body position by
sitting up straighter, leaning forward a little, or pulling your
shoulders back.
• The hard Breast Flanges come in size 30mm only. Add
either the 25mm or 28mm soft purple SlimFit Fitmie
inserts to size down the nipple opening on the Cups. Review
size regularly. Purchase other sizes as needed.
are available and sold separately.
• If you require a Flange diameter or depth that we
do not currently offer, then unfortunately we do not
recommend the Freemie System as your full time
pumping tool.
• If problems emptying your breasts persist, consult your
lactation or healthcare professional.
• Try a tighter fitting bra to ensure that the bra can support
and maintain both an adequate seal and hold Freemie in an
upright position. Consider trying a sports bra.
• If single pumping, be sure Y-Connector plug is securely
closed on one side.
Milk in Tubing
• Check that the Cups have been correctly assembled by
inserting the Barriers into the Valve Bases.
• Check that the edges of the Barriers are overlapping the
Valve Bases.
• Thoroughly inspect the Barrier parts for any hole or tear.
Under a bright light, uncurl Barrier edges, and gently
squeeze part open to look for damage. Replace if
damage is found.
• Make sure you are using a wearable Freemie Pump.
For more troubleshooting
support, FAQs, articles,
and how-to videos please
visit our Knowledge Base.
