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5 YEAR CUSTOMER CARE WARRANTY
All FRANKE professional series appliances come with a 5 year parts and labour warranty. FRANKE will correct, free of charge,
any defects in material or workmanship for the period of 5 years, subject to the terms of our warranty stated below. At FRANKE
we place great importance on customer satisfaction and that is why we have established a dedicated and experienced customer
support team that you can rely on.
Should you ever need to make a warranty related enquiry about your FRANKE product simply call 03 9700 9100 to speak with our
friendly customer service consultants. We suggest you have the following information close at hand to make the process as easy as
possible.
1. Model number of your appliance
2. Serial number of your appliance
3. A copy of your original purchase receipt
4. Address details of where the appliance is installed
This warranty will be null and void if the appliance is used for outdoor and commercial purposes. Some examples of outdoor and
commercial purposes but not limited to, include restaurants, cafés, schools, clubs, alfresco areas with open walls or hoods used
above barbecues.
Please note: The benefits provided by this warranty are in addition to all other rights and remedies in respect to the product
which the consumer has under the Australian competition and Consumer Act 2010.
1. This warranty only applies for products installed by a qualified person and when provided with a certificate of compliance in accordance
with State/Territory laws.
2. This product must be used in accordance with the manufacturer’s instructions. This warranty does not apply should the defect in or failure
of the product be attributable to misuse, abuse, accident or non-observation of the manufactures instructions on the part of the user.
FRANKE appliances does not accept liability for any direct or consequential loss, damage or other expense caused by or arising out of any
failure to install or use the product in accordance with the manufacturer’s instructions.
3. The warranty does not cover normal wear and tear, insect or vermin infestation, cosmetic changes, excessive spillage, incorrect or
incomplete installation, power surges, incorrect or improper operation, inadequate care and warranty claims.
4. FRANKE Appliances, at its own discretion may replace or repair any defective component(s) to affect a repair due to any faulty
workmanship and material. The warranty does not cover breakage of outer glass panels attributed to external damage.
5. The warranty provided is a “Repair Warranty” and in an extreme event if a repair can not take place, a replacement will be provided of an
equivalent current model where the balance of the warranty period from the original date of purchase will take affect.
6. This warranty is immediately void if the serial or model number label is removed, defaced, serviced or repaired by a unauthorised/
unqualified personal or used for industrial/commercial purposes.
7. Warranty will be only provided when a proof of the original purchase is presented to an authorised dealer or reseller before or at the time
of service.
8. This warranty does not cover any corrosion or defect as a result of the product being installed in an environment in which the appliance is
protected from the weather.
9. It is the responsibility of the customer to ensure the appliance is easily accessible for a service technician to carry out required repairs.
Any obstruction prohibiting access to the product by building materials of any kind will be required to be removed and reinstalled by
the customer.
10. This warranty covers the first 50km travelled by a repair technician to the appliance location and return. Any travel in excess of 50km
each way is not covered by the warranty.
FRANKE has a service network in all metropolitan areas and most regional areas. Where the warranty claim has been made outside
a radius of 50km from any store where the product can be purchased, the customer is responsible for the cost of delivery to the
nearest service agent or the travel cost for a technician to travel to a location outside the 50km radius.
YOUR STATUTORY RIGHTS
FRANKE products fully assures all customers that our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure. You are also entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable
loss or damage. The benefits under FRANKE’s warranty are in addition to other rights you have at law in relation to the appliances or services
to which the warranty relates.
