12 | Troubleshooting
Franke Kaffeemaschinen AG
82
User manual SB1200 FM CM
12 TROUBLESHOOTING
12.1 Error messages
When an error occurs, the machine displays an error message which provides instructions on how to rectify the is-
sue.
Self-service operating mode
When the self-service mode is selected, an error is indicated via a colored triangle in the upper right-hand corner of
the operator panel. Tap the symbol for further information.
10:53
2020-04-07
If the entire system is affected by an error, error messages will appear automatically. The machine must be
restarted in the event of serious errors.
a)
To restart the machine, switch it off via the main switch
.
b)
Wait a minute and then switch it back on again.
c)
Check the power supply if the machine fails to start.
d)
Contact your service technician if the machine cannot be started or if you are unable to rectify the error.
12.1.1 Color code for error messages
Temporary interruption
System still fully functional
System has limited functionality
Some or all resources are locked
12.2 Troubleshooting the system
Error message/problem
Possible cause
Measure
Milk is frozen
Cooling unit target temperature is set
too low
Set target temperature 1–2 °C higher
– SU05 cooling unit: Press and hold the
Set button on the temperature controller
until the target temperature flashes. Use
the navigation buttons to increase the
target temperature. Use the Set button
to confirm the new target temperature.
– KE200: A temperature controller is lo-
cated to the rear of the KE200. Use this
to set the required temperature
Milk is frozen (water in the
cooling chamber)
The cooling unit door seal is not leak-
tight
Make sure that the seal is fitted correctly and
that the door closes properly
Cooling unit milk tempera-
ture is not being reached
Inadequate air circulation around cool-
ing unit
Ensure that the required minimum clearance
is present between the cooling unit and the
wall (at least 50 mm)
