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WARRANTY
TERMS AND CONDITIONS
1.
Fracino coffee machines are guaranteed to be free from defects in material and workmanship during
manufacture for a period of 12 months from the initial installation.
2.
Liability under the warranty is limited at the option of the manufacturer to the replacement or repair, free
of charge, of such parts as shell be acknowledged after manufacturers inspection to be defective in
material or workmanship, providing that any such claims under this warranty are notified to the
manufacturer without delay. All parts recognised as defective shall become the property of the
manufacturer.
3.
Except in so far as any injury, damage or loss is caused by the negligence of the manufacturer or its
employees and in so far as exclusion is not prohibited or neglected by law this warranty is in substitution
for any express or implied guarantee, representation warranty or condition and the manufacturer shall
not be liable for any injury, damage or loss directly or indirectly attributed to any or done in connection
herewith.
4.
The unexpired part of this warranty may be transferred to another owner providing the machine has been
serviced and maintained by the manufacturer or manufacturers authorised service agent as prescribed
and remains in the same location.
5.
The warranty shall cease immediately if:
a.
The machine is modified or added to in anyway not previously agreed with the manufacturer in
writing including fitting of non-genuine parts.
b.
The instructions contained in the instruction manual are not complied with.
c.
The machine is installed, serviced, relocated or maintained by anyone other than the manufacturer
or manufacturers authorised service agent.
6.
The warranty does not cover items that require replacement in the course of maintenance or as a result
of fair wear and tear. Nor does it cover limescale related faults.
7.
Kindly observe the following in your best interests:
a.
We recommend using only Fracino original parts explicitly approved by the manufacturer. These
parts have been selected for their reliability and suitability for Fracino machines.
b.
We are unable to make assessments for other product parts and therefore cannot be held
responsible for them, even if in individual cases an official approval or authorisation by
governmental or approval agencies exist.
c.
Fracino original parts as approved can be obtained from the factory. Comprehensive assistance
and advice on maintaining your machine at its optimum level can be obtained from Fracino by
calling the Technical Advice Line on 0906 906 666 (note calls to this line are chargeable at £1 per
minute) or visiting the Fracino website
–
www.fracino.com
8.
We at Fracino wish you many years of satisfaction with your new coffee machine. Please keep this
warranty and user manual in a safe place once you have read the important instructions contained
herein and keep for future reference.
ITEMS NOT COVERED BY WARRANTY
1.
Limescale
– any calls to breakdown caused by scale related faults.
2.
Misuse/breakages
– any calls being made as a result of accident, neglect or operator malpractice, and
any other calls for, or as result of equipment relocation. NB: this also applies to over tightened steam and
water valve handles
3.
Coffee and drink volumes
– any calls to alter the programming of coffee or drinks after initial installation.
4.
Blocked waste
– any calls due to the waste pipe being blocked. This is generally caused by grouts being
flushed through the drip tray or poor plumbing.
5.
Blocked steam tube nozzle
– any calls for “no steam” caused by the outlet holes on the steam tube
nozzle not being cleaned.
6.
Blocked groups
– any calls to “no water/coffee coming through group” caused by groups not being
cleaned, incorrectly cleaned (including using cleaning powders or tablets to clean group), limescale, over
filling filter holder with coffee, grinding coffee too fine, over tamping coffee or using a blank or blocked
filter basket.
7.
Coffee flow
– any calls related to “coffee flowing from group too fast” as a result of incorrectly ground
coffee, incorrect tamping pressure or too little coffee being used in filter holder.
