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Fortinet FortiFone, User Manual

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Limited Warranty

Page 64

FortiFone™ User Guide for FON-260i

Limited Warranty

This phone is covered by a one-year limited warranty against manufacturing defects.

www.fortivoice.com/support

For warranty service:

•

In North America

, please call 1-866-393-9960 for further information.

•

Outside North America

, contact your sales representative for return instructions.

You will be responsible for shipping charges, if any. When you return this telephone for warranty 
service, you must present proof of purchase.

Summary of Contents for FortiFone

Page 1: ...FortiFone User Guide for FON 260i...

Page 2: ...claims all warranties whether express or implied except to the extent Fortinet enters a binding written contract signed by Fortinet s General Counsel with a purchaser that expressly warrants that the...

Page 3: ...ys 6 Setting a Hunt Group as an Access Code Prefix 6 Configuration Overview 7 Network Configuration 7 Network Mode 7 IP Address 8 Subnet Mask 8 Default Gateway 8 Primary DNS Address 8 Secondary DNS Ad...

Page 4: ...ettings 20 Ring Setting 20 Disable Ringer 20 Flexible Key Settings 21 Time Configuration 21 Firmware Update 21 Speed Dial Number 21 Key Tone 22 Language 22 Call Preferences 22 Do Not Disturb 22 Call W...

Page 5: ...33 LAN Configuration 34 Call Preferences 35 Call Forwarding 36 Direct Call 36 Dial Plan 37 Digit Map Table 37 Simple Dial Plan 38 Complex Dial Plan 38 2nd Dial Tone 38 Phone Information 39 Phone Sett...

Page 6: ...ogrammed Speed Dial Keys 55 Dialing using a Speed Dial Number 56 DND Do Not Disturb 56 Muting a Call 56 Accessing Your VoiceMail 56 Hotline Warm Line 56 Using your Phone with FortiVoice 57 Access an o...

Page 7: ...Contents Page vii FortiFone User Guide for FON 260i E 911 and use with Multi Line Telephone Systems 63 Privacy 63 Limited Warranty 64...

Page 8: ...Built in two port 10 100 Ethernet switch Lets you share a connection with your computer Requirements SIP based phone system such as the FortiVoice series of phone systems or alternate VoIP service pro...

Page 9: ...FON 260i Figure 1 Phone front Message waiting indicator Display Microphone OK button Voicemail Redial Mute Volume control Speakerphone Navigation buttons Configuration Transfer Hold Retrieve Dial pad...

Page 10: ...igation buttons and OK button Left use to view previous menu in the Configuration menu Right use to view next menu in the Configuration menu Up use to view Call Log when phone is idle Down use to view...

Page 11: ...s power from the port If the LAN port does not support PoE use the AC DC adapter The handset connects to the base with the coiled handset cord Figure 2 Phone connections Wiring Chart 1 LAN Connect the...

Page 12: ...will be visible as a choice in the MAC select list for that model of phone in the Local Extensions section of the configuration For external use When connecting your IP phone at a remote location for...

Page 13: ...ers with the dial pad press the same digit repeatedly until the desired character appears in the display After entering a character pause to allow the cursor to move to next character position Other s...

Page 14: ...ts IP configuration data from a DHCP server When a DHCP server is not available static address parameters can be used Selecting Static requires the manual entry of other several network parameters inc...

Page 15: ...and continue the session or press the button to exit the configuration session Default Gateway Selecting static addressing for the Network mode requires manual entry of a default gateway address The I...

Page 16: ...should match the one listed on the label on the bottom of the phone Move to another parameter with the navigation buttons and continue the session or press the button to exit the configuration sessio...

Page 17: ...s Setting the VLAN ID to zero 0 disables the VLAN framing and the IP phone and uses only standard Ethernet frames To assign the VLAN ID for the LAN voice port Press the button select 1 Network Configu...

Page 18: ...bles VLAN framing and the phone will only use standard Ethernet frames To assign the VLAN ID PC port Press the button select 1 Network Configuration then press the OK button Select 8 VLAN Settings the...

Page 19: ...number employed for SIP signaling transport In common practice the port number 5060 is used To change the Proxy Port number Press the button select 2 SIP Configuration then press the OK button Select...

Page 20: ...reach this line on the phone To enter the User Name Press the button select 2 SIP Configuration then press the OK button Select 1 Line Configuration then press the OK button Select 4 User Name then p...

Page 21: ...n to exit the configuration session Registration Status The status of the line registration with the SIP call server can be viewed from this menu The status is displayed as OK NOK Not registered or un...

Page 22: ...ned as the Outbound Proxy Port All SIP requests are sent to the assigned port instead of the proxy port configured in the section Proxy Port on page 12 To assign the Outbound Proxy Port Press the butt...

Page 23: ...Local UDP Port defines the port normally 5060 that the phone uses to send and receive SIP signaling packets In some instances particularly when behind a firewall port 5060 may already be in use or pr...

Page 24: ...server upon initial power up during a reboot and at periodic intervals based on the timer defined by the server To enable Proxy Registration Press the button select 2 SIP Configuration then press the...

Page 25: ...and press the OK button to save your entry Move to another parameter with the navigation buttons and continue the session or press the button to exit the configuration session Domain The Domain specif...

Page 26: ...se firewalls in limited conditions To assign a STUN port Press the button select 2 SIP Configuration then press the OK button Select 13 Stun Port then press the OK button Input the Stun Port using the...

Page 27: ...Set as Default or not defined for a line or phone book record Ring Setting To adjust the Ring Type for a line Press the button select 3 Phone Settings then press the OK button Select 2 Ring Settings...

Page 28: ...ent software Speed Dial Number The phone includes a Directory Phone Book of Speed Dial numbers that supports up to 100 entries Each phone book record includes a speed dial number consisting of two dig...

Page 29: ...mode To enable the DND operation Press the button select 4 Call Preferences then press the OK button Select 1 Do Not Disturb then press the OK button Using the navigation buttons select On to enable...

Page 30: ...ngback Press the button select 4 Call Preferences then press the OK button Select 4 Call Hold Ringback then press the OK button Using the navigation buttons select On to enable Hold Ringback or Off to...

Page 31: ...ation buttons select On to enable Anonymous Call Block or Off to disable Anonymous Call Block Press the OK button Move to another parameter with the navigation buttons and continue the session or pres...

Page 32: ...the user name and password as required User name admin Password 23646 Once logged in select Phone Book from the left navigation area Click on the Browse button and locate the CSV file for upload to t...

Page 33: ...a Phone Book contact from the phone Press the button select 5 Directory then press the OK button Select 1 Phone Book then press the OK button Select a contact to edit using the Up and Down navigation...

Page 34: ...ctory then press the OK button Select 1 Phone Book then press the OK button Select Find using the Up Down navigation buttons then press the OK button Input a search keyword then press the OK button Th...

Page 35: ...ial from a log While viewing an entry press the OK button then select Dial Deleting single or all entries To delete a single entry While viewing an entry press the OK button then select Delete Press t...

Page 36: ...default gateway address and subnet mask server IP addresses SIP servers TFTP server and SNTP server results of the last file download attempt boot version hardware and firmware version Press the butto...

Page 37: ...at if used with a FortiVoice phone system or other system which automatically provides the configuration for the phone then many key parameters should not be changed as they will revert to their preco...

Page 38: ...e is loaded The Site Map page is divided into 2 sections the left hand navigation menu and page content on the right side for the various sections Select the desired page from either the navigation me...

Page 39: ...ing Web Manager for Configuration Page 32 FortiFone User Guide for FON 260i VoIP Configuration If the phone is provisioned with a FortiVoice system the Line Setting values will automatically be assign...

Page 40: ...ckup proxy server Domain The domain for SIP service when the service provider desires to use a specific SIP domain VMS Address The address IP or phone number of the Voice Mail Server Proxy Registratio...

Page 41: ...Lease Time This is the IP Address Lease Time value included in DHCP packet made from the phone in DHCP mode IP address A valid IP address is required for the phone Subnet Mask Enter the subnet mask f...

Page 42: ...ayed to the user along with Caller ID information to announce the new call Call Hold Ringback When enabled the phone rings if the user has taken a 2nd call then terminated the call with another caller...

Page 43: ...tension No configuration is required Direct Call when enabled places a call to a predefined destination automatically when the phone goes off hook Direct Call Number defines the destination for a dire...

Page 44: ...ation of a matching dialed number before call set up The Digit Map Process defines the modification procedures for a number The process may include TRNC Defines the number of digits to delete truncate...

Page 45: ...igit local number prefixed by an 8 2 digit number preceded by star a 10 digit long distance number prefixed by 91 or an international number starting with 9011 is dialed Digit map routing entry The di...

Page 46: ...isplays useful information for the phone In addition it is possible to change the Web Manager password from this page To change the phone name Enter the desired name When complete press the Save butto...

Page 47: ...do not understand the settings DTMF Payload Configure the payload type for DTMF signals according to RFC 2833 Do not change this value if you do not understand the settings DTMF Duration Configure the...

Page 48: ...ime Ring Settings Ringer Type Sets the default ring type from one of 4 ring signals Ringer Set to On to enable the ringer or Off for no ring The phone will still show Caller ID and flash the LED light...

Page 49: ...esired CSV file on your PC Select Upload or Download as desired Loading a Contact List using a Web Browser The contact list must use the following format SpeedNumber Name PhoneNumber Information optio...

Page 50: ...phone numbers begin with zeros as Microsoft Excel and other applications will strip the zeros from the beginning of any numerical string Note for importing CSV files into Excel that contain phone num...

Page 51: ...the phone is already in use the user will see softkey options to accept or reject the page Multicast Paging Enter the prefix that will be sent from the phone when initiating a group page Priority Pag...

Page 52: ...be programmed from the phone or web interface and will not be overwritten when a configuration file is loaded onto the phone via the FortiVoice system To change key functions Select the function from...

Page 53: ...ord directly to the Phone Book To add a number from the Call Log to the Phone Book list Select the Add button If an Access Code Prefix such as a Hunt Group has been programmed into the phone then it w...

Page 54: ...FortiVoice nothing needs to be changed on this page Configurable Parameters SNTP Server Address Enter the URL or IP address of the SNTP server that will be used to synchronize the date and time for t...

Page 55: ...abled then rules for when it is engaged and disengaged need to be configured DST can be configured to start and end on specific dates or switch according to a day of the week in a certain month typica...

Page 56: ...a firmware update follow the instructions provided in the Start Guide or support section of the website On the Upgrade Configuration page the results of the most recent download attempt are displayed...

Page 57: ...ich include Verisign to use for verifying the CA from the server When the CA is not available in the phone memory paste the Root CA in this area of web page File to Upgrade Select the S W check box if...

Page 58: ...ed The phone PC and LAN voice ports use separate VLAN tags With a VLAN ID assigned only frames with the ID are accepted and frames sent from the phone include the LAN port ID and priority In addition...

Page 59: ...turn the phone configuration to factory default values To set the phone to the default configuration Select the Load button Note All settings will be lost The phone will load the default configuration...

Page 60: ...e phone supports a technique called store and forward dialing After you dial a digit the phone waits about 5 seconds for additional digits If you do not dial additional digits the phone sends the digi...

Page 61: ...s on the same line Press the Up Down navigation buttons The active call status changes to hold and the call on hold connects Attended Call Transfer Calls can be announced to a transfer party before ma...

Page 62: ...ow who is calling before deciding to interrupt the current call To answer an incoming call while on a call Press the OK button The first call will be placed on hold and you will be connected to the se...

Page 63: ...coming calls Calls will be routed according to the settings programmed for your extension or service To enable DND Dial _HS To disable DND Dial _HS again Muting a Call Mute toggles the microphone of t...

Page 64: ...ss the button Retrieve a caller on hold Press the button Answer queued call Dial J to retrieve the next caller in your queue Answer FortiVoice call waiting Press the OK button Screened transfer Press...

Page 65: ...account code to last call At dial tone dial _KK When prompted enter Account code CDR logging must be active Voicemail Access Mailbox Locally Access Mailbox Remotely __ mailbox number Change greeting o...

Page 66: ...eck if the DHCP server is online or reboot the router device 2 Check your VLAN settings if enabled To exit the DHCP searching mode press the button 3 times The phone will complete the boot and return...

Page 67: ...Ethernet switch port Power AC DC Power Adapter LED Indicators Message Indicator LCD 128 x 32 dot graphic Physical Size H x W x D 19 5 x 19 5 x 11 2 cm 7 7 x 7 7 x 4 4 inches Weight 0 64 kg 1 41 lbs A...

Page 68: ...de The phone supports a special character mode for entering non numeric characters The table below covers all possible character options Digit Dial Pad Mode Upper Case A Lower Case a Symbols 1 2 A B C...

Page 69: ...ent off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and t...

Page 70: ...e and operation of this phone as part of a multi line telephone system MLTS may be subject to state and or federal E 911 MLTS laws that require the MLTS to provide a caller s telephone number extensio...

Page 71: ...ing defects www fortivoice com support For warranty service In North America please call 1 866 393 9960 for further information Outside North America contact your sales representative for return instr...

Page 72: ......

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