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Fortinet FortiFone FON-C70, User Manual

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Fortinet FortiFone FON-C70 User Manual Download Page 40

Warranty

Page 34

FortiFone User Guide

Warranty

This phone is covered by a one-year hardware warranty against manufacturing defects as set 
forth in the EULA.

www.fortivoice.com/support

For warranty service:

•

In North America

, please call 1-866-648-4638 for further information.

•

Outside North America

, contact your sales representative for return instructions.

You will be responsible for shipping charges, if any. When you return this telephone for warranty 
service, you must present proof of purchase.

Summary of Contents for FortiFone FON-C70

Page 1: ...FortiFone User Guide for FON C70 ...

Page 2: ...hat expressly warrants that the identified product will perform according to certain expressly identified performance metrics and in such event only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet For absolute clarity any such warranty will be limited to performance in the same ideal conditions as in Fortinet s internal lab tests ...

Page 3: ...7 Connecting optional PC mobile device 9 To connect a PC or mobile device 9 Connecting a USB flash drive 9 Setting up the phone 10 For use as an internal extension 10 For use as an external extension 10 Personalizing your Phone 11 How to navigate through menus 11 Entering values with the dial pad and softkeys 11 Configuration Overview 12 Status 12 Features 12 Call Forward 12 Call Waiting 13 Auto A...

Page 4: ...3 Set AES Key 23 Auto Provision 24 FWD International 24 Messages 24 Voice mail 24 Text Messages 25 Call Log 26 Adding to contacts 26 Deleting single or all entries 26 Contacts 26 Adding a contact 26 Editing a contact 27 Deleting a contact 27 Searching a contact 27 USB Record 27 Recorded Calls playback 29 Using your Phone 30 Receiving a call 30 Placing a call 30 Ending a call 30 Redial 31 Hold 31 M...

Page 5: ...Contents Page v FortiFone User Guide Call waiting 32 DND 32 Voice mail 32 Troubleshooting 33 Information 33 Troubleshooting guide 33 Warranty 34 ...

Page 6: ......

Page 7: ...s information about configuring and using your FON C70 IP conference phone Phone features 4 x 1 5 monochrome display Full duplex speakerphone Three microphone array PoE support eliminates the new for a power adapter Connect up to 2 additional microphones FF M70 FON C70 base unit ...

Page 8: ...e Key Adjusts the volume of the speaker and ringer 12 Three Internal Microphones Provide 10 feet 3 meters and 360 degree coverage to transmit sound to other phones 13 LED Indicators Indicate phone and call statuses 14 Speaker Provides ringer and hands free speakerphone audio output 15 Two MIC Ports Allow you to connect two optional expansion microphones to your phone 16 USB Port Allows you to conn...

Page 9: ...the Phonebook Call Logs Brings up the Call Logs DND Toggles Do Not Disturb on and off Menu Brings up the Settings menu Item Description 1 Mute Indicator LED Toggles and indicates mute feature 2 Microphone Transmits sound to other phones 3 MIC Connector Allows you to connect to the MIC port on the phone ...

Page 10: ...d Registering Hands free speakerphone mode Voice mail Auto Answer Do Not Disturb Call hold Call mute Ringer volume is 0 Keypad lock Alphanumeric input mode Numeric input mode Multilingual lowercase letters input mode Multilingual uppercase letters input mode Multilingual uppercase and lowercase letters input mode Call forward Forwarded calls Missed called Received calls Placed calls Call and Confe...

Page 11: ... the phone 1 Power over Ethernet PoE 2 Power adapter Optional Power over Ethernet The FON C70 can obtain network access as well as be powered through a Power over Ethernet PoE switch hub To connect the PoE Connect an Ethernet cable between the Internet port on the phone and an available port on the PoE enabled switch hub ...

Page 12: ...he DC5V port on the phone and the other end of the power adapter into an electrical power outlet 2 Connect an Ethernet cable between the Internet port on the phone and the one on the wall or switch hub device port Connecting the optional FF M70 microphone Connect the FF M70 microphone to the mic port on either side of the FON C70 ...

Page 13: ... is within 2m Figure 1 FON C70 The FON C70 is a directional microphone Its coverage range is 60 degree Ensure the microphone faces the speaker When the size of the conference room is more than 16 4x4 square meters or the spacing between a speaker and FON C70 IP conference phone is more than 2m one expansion microphone FF M70 should be connected to the FON C70 IP conference phone Figure 2 FON C70 s...

Page 14: ...idelines to ensure optimum performance with the FON C70 IP conference phone and the FF M70 expansion microphones Do not move or handle the FON C70 IP conference phone or the FF M70 expansion microphones while on a call The best spacing between microphones and participants should be 0 5m to 2m Minimize background noise from air conditioning units fans or other equipment in the conference room Keep ...

Page 15: ...ference phone To connect a PC or mobile device Connect one end of the 3 5mm jack cable to the PC mobile port on the phone and connect the other end to the headset jack on the mobile device or the AUX MIC jack on the PC Connecting a USB flash drive You can connect a USB flash drive to record and play back calls Insert a USB flash drive into the USB port on the phone ...

Page 16: ...download its configuration and register to the system The following icons will be displayed on the LCD screen of the phone to indicate the registration status For use as an external extension 1 On the phone press the Menu softkey 2 Select Settings Advanced Settings Press the OK softkey 3 Enter 23646as the Password Press the OK softkey 4 Select Auto Provision Press the OK softkey 5 Select Static Pr...

Page 17: ... for lowercase characters and to be able to enter any of the characters To enter characters with the dial pad use the digit with the desired character Press the same digit repeatedly until the desired character appears in the LCD After entering a character pause to allow the cursor to move to next character position Other special entries include To enter a period or dot for example to input an IP ...

Page 18: ...nfigured on a FortiVoice These settings are best used when on a third party PBX The FortiVoice system handles all features without having to configure the phone separately Call Forward You can configure your phone to forward incoming calls to another party through Call Forward There are three types of call forwarding Always Forward Incoming calls are immediately forwarded Busy Forward Incoming cal...

Page 19: ...ceive another call while there is already an active call on the phone Otherwise another incoming call is automatically rejected by the phone with a busy message You can also enable or disable the phone to play a warning tone when receiving another call To configure call waiting via phone user interface 1 Press Menu Features Call Waiting 2 Press the or softkey to select Enable from the Call Waiting...

Page 20: ...mation Anonymous Call You can use anonymous call to block your caller ID from appearing to the called party You can also configure the phone to send anonymous on off code to the server to activate deactivate anonymous call on the server side To configure anonymous call via phone user interface 1 Press Menu Features Anonymous Call 2 Press the or softkey to select Enable from the Local Anonymous fie...

Page 21: ...sturb DND You can use DND to reject incoming calls automatically on the phone The prompt message n Missed Call s n indicates the number of missed calls will appear on the LCD screen and callers will receive a busy message All calls you receive while DND is enabled are logged to your missed calls list To enable DND via phone user interface 1 Press the DND softkey to enable DND when the phone is idl...

Page 22: ... intercom call 1 Press the intercom key when the phone is idle The phone is automatically connected to the extension specified in the Value field 2 Press the intercom key again or the Cancel softkey to end the intercom call Incoming Intercom Calls The FON C70 IP conference phone supports automatically answering an incoming intercom call by default The phone automatically plays a warning tone when ...

Page 23: ...erface at the path Features General Information To use call completion 1 When the called party is busy the caller will be prompted to wait for the called party 2 Press the OK softkey the phone returns to the idle screen and call completion is activated 3 When the called party becomes idle the caller will be prompted to dial the called party again 4 Press the OK softkey to redial the number Call Lo...

Page 24: ...eld 3 The default time zone is 8 4 Enter the domain name or IP address in the NTP Server1 and NTP Server2 field respectively 5 Press the or softkey to select the desired value from the Daylight Saving field 6 Press the or softkey to select the desired time zone name from the Location field This field appears only if Daylight Saving field is selected Automatic 7 Press the Save softkey to accept the...

Page 25: ...ntrast ranges from 1 to 10 and the highest intensity is 10 To configure the contrast via phone user interface 1 Press Menu Settings Basic Settings Display Contrast 2 Press the or softkey to decrease or increase the intensity of contrast The default contrast level is 6 3 Press the Save softkey to accept the change or the Back softkey to cancel Contrast is configurable via web user interface at the ...

Page 26: ...ettings which requires a PIN to unlock the phone This setting allows the user of the phone to customize the PIN for the Phone Lock feature To change the Phone Lock PIN via phone user interface 1 Press Menu Settings Basic Settings Change PIN 2 Enter the desired value in the Current PIN New PIN and Confirm PIN fields respectively 3 Press the Save softkey to accept the setting or the Back softkey to ...

Page 27: ...pt the change or the Back softkey to cancel You can configure a static IPv4 address for the IP phone Before configuring it make sure that the IP mode is configured as IPv4 IP or IPv4 IPv6 To configure a static IPv4 address via phone user interface 1 Press Menu Settings Advanced Settings Default password 23646 Network WAN Port 2 Press to select IPv4 IP and press the Enter softkey 3 Press to select ...

Page 28: ...er the desired interval of automatic phone lock in the Lock Time Out field The default timeout is 0 It means the phone will not be automatically locked You need to long press the key to lock it immediately when the phone is idle If it is set to other values except 0 e g 5 the phone will be locked when the phone is inactive in idle screen for the designated time in seconds 5 Press the Save softkey ...

Page 29: ...t Password The administrator password can be changed on the phone when not used with a FortiVoice To change the administrator password via phone user interface 1 Press Menu Settings Advanced Settings Default password 23646 Set Password 2 Enter the current password in the Current PWD field 3 Enter the new password in the New PWD field 4 Re enter the new password in the Confirm PWD field 5 Press the...

Page 30: ...l and Text Messages Voice mail When receiving a new voice mail the LCD screen will prompt n New Voice Mail s n indicates the number of unread voice messages e g 89 New Voice Mail s and display To listen to voice mail 1 When the LCD screen prompts that the phone receives a new voice mail you can press the Connect softkey to dial out the voice mail access code 2 Follow the voice prompt to listen to ...

Page 31: ...end the message to in the To field 5 Press the Send softkey to send the message or the Back softkey to cancel Sending a text message is configurable via web user interface at the path Features SMS To send a text message 1 Press Menu Message Text Message New Message 2 Compose the new text message You can press the abc softkey to change the input mode To reply a text message 1 Press Menu Message Tex...

Page 32: ...ss the Save softkey to finish Deleting single or all entries To delete a single entry 1 Press or to select an entry 2 Press the OK softkey To delete all entries 1 Press the Option softkey 2 Select Delete All Press the OK softkey Contacts The phone supports up to 1000 contacts Each contact can have up to 3 phone numbers and a ring tone assigned When a call is received from the contact the specified...

Page 33: ... into the USB port on your phone you can record active calls and conferences on your phone Recordings are stored as wav files on the USB flash drive When your phone is idle and you insert a USB flash drive into the USB port on your phone the phone will detect the USB flash drive and display the prompt message USB Inserted and If the phone detects the USB flash drive will display on the idle screen...

Page 34: ...orded If there is insufficient free space less than 1 hour on the USB flash drive during recording the LCD screen will display a warning 2 Press the OK softkey to return to the previous screen If there is insufficient free space less than 2 minutes on the USB flash drive when you press the Start REC softkey recording is not started and the LCD screen will display a warning If there is insufficient...

Page 35: ...ey During the recording playback you can do the following To pause the playback press the Pause softkey The Play softkey appears on the LCD screen To continue the playback press the Play softkey To skip forward the playback press Press once to skip forward 8 seconds To rewind the playback press Press once to rewind 8 seconds To adjust the volume of the speakerphone press To stop the playback press...

Page 36: ...ll by dialing a number selecting a number from the call log or a contact from the phone book To dial an extension number 1 Dial the extension number 2 After about 4 seconds the phone will dial the number Optionally press the Send softkey or to place the call immediately To dial an outside number 1 Dial the phone number 2 After about 4 seconds the phone will dial the number Optionally press the Sen...

Page 37: ...ttendant transfer Calls can be announced to the party receiving the transfer before completing the transfer To perform an attendant transfer 1 Press the Transfer softkey 2 Dial the extension or phone number 3 Announce the call 4 Press the Transfer softkey Blind transfer Calls can be transferred without talking to the party receiving the transfer To perform a blind transfer 1 Press the Transfer sof...

Page 38: ... enabled in the FortiVoice interface To answer an incoming call while on a call press the Answer softkey The initial call will be placed on hold Refer to the Hold section on how to toggle between calls DND When DND Do Not Disturb is enabled you will not be notified of incoming calls 1 Press the DND softkey to enable DND will be displayed 2 Press the DND softkey again to disable DND Voice mail When...

Page 39: ...nsure the PoE switch is properly configured If it still doesn t work replace the Ethernet cable Phone displays Obtaining IP Address for more than 2 minutes The DHCP server is not responding 1 Ensure your DHCP server is online This is typically your router 2 Reboot the router or DHCP server 3 If you are still experiencing issues the phone may require advanced network configuration Contact your admi...

Page 40: ...in the EULA www fortivoice com support For warranty service In North America please call 1 866 648 4638 for further information Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this telephone for warranty service you must present proof of purchase ...

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