Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at
www.ford.ca
.
HIGH VOLTAGE BATTERY
VEHICLE PRECAUTIONS -
HYBRID ELECTRIC VEHICLE
(HEV)
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
•
Assume the high-voltage battery and
associated components are energized
and fully charged.
•
Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards.
•
Venting high-voltage battery vapors
are potentially toxic and flammable.
•
Physical damage to the vehicle or
high-voltage battery could result in
immediate or delayed release of toxic,
flammable gases and fire.
Vehicle information and general safety
practices include reviewing the owner's
manual and becoming familiar with your
vehicle's safety information and
recommended safety practices.
Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If Possible:
1.
Move your vehicle to a safe, nearby
location and remain on the scene.
2. Roll down the windows before you
switch your vehicle off.
3. Place your vehicle in park (P), set the
parking brake, switch off the vehicle,
activate the hazard flashers and move
your key(s) at least 16 ft (5 m) away
from the vehicle.
Always:
•
Call emergency assistance if needed
and advise that an electric or
hybrid-electric vehicle is involved.
•
Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
•
When emergency responders arrive,
tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.
Fires
As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.
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Crash and Breakdown Information
