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Ford 2011 Crown Victoria, Owner'S Manual

The Ford 2011 Crown Victoria Owner's Manual is a comprehensive guide to help you navigate and maintain your vehicle with ease. Download this manual for free at manualshive.com, offering a user-friendly platform to access the manual, enabling hassle-free browsing, convenient downloading, and a satisfying ownership experience.

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TRUNK AJAR

— Displayed when the trunk is not completely closed.

OVERDRIVE OFF

— Displayed when the overdrive is enabled or

disabled.

LOW TIRE PRESSURE

— Displayed when one or more tires on your

vehicle have low tire pressure. Refer to

Inflating your tires

in the

Tires,

Wheels and Loading

chapter.

TIRE PRESSURE MONITOR FAULT

— Displayed when the Tire

Pressure Monitoring System is malfunctioning. If the warning stays on or
continues to come on, contact your authorized dealer as soon as
possible.

TIRE PRESSURE SENSOR FAULT

— Displayed when a tire pressure

sensor is malfunctioning, or your spare tire is in use (Note: this includes
the use of the optional full-sized matching spare tire and wheel). For
more information on how the system operates under these conditions,
refer to

Tire Pressure Monitoring System (TPMS)

in the

Tires, Wheels

and Loading

chapter. If the warning stays on or continues to come on,

contact your authorized dealer as soon as possible.

WASHER FLUID LEVEL LOW

— Indicates the washer fluid reservoir

is less than one quarter full. Check the washer fluid level. Refer to

Windshield washer fluid

in the

Maintenance and Specifications

chapter.

ENGINE OIL CHANGE SOON

— Displayed when the engine oil life

remaining is 10% or less.

OIL CHANGE REQUIRED

— Displayed when the oil life left reaches

0%.

An oil change is required whenever indicated by the message center and
according to the recommended maintenance schedule. Use only
recommended engine oils.

Instrument Cluster

25

2011 Crown Victoria

(cro)

Owners Guide, 3rd Printing
USA

(fus)

Summary of Contents for 2011 Crown Victoria

Page 1: ...ontrols 43 Manual heating and air conditioning 43 Automatic temperature control 44 Rear window defroster 46 Lights 47 Headlamps 47 Turn signal control 52 Bulb replacement 53 Driver Controls 65 Windshield wiper washer control 65 Steering wheel adjustment 66 Power windows 68 Mirrors 69 Speed control 71 Locks and Security 74 Keys 74 Locks 74 Anti theft system 82 Table of Contents 1 2011 Crown Victori...

Page 2: ... 174 Brakes 179 Traction Control 183 Air suspension 184 Transmission operation 186 Roadside Emergencies 190 Getting roadside assistance 190 Hazard flasher control 191 Fuel pump shut off switch 192 Fuses and relays 193 Changing tires 201 Wheel lug nut torque 207 Jump starting 208 Wrecker towing 211 Customer Assistance 213 Reporting safety defects U S only 220 Reporting safety defects Canada only 22...

Page 3: ...ed Maintenance 306 Normal scheduled maintenance and log 311 Index 328 All rights reserved Reproduction by any means electronic or mechanical including photocopying recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company Ford may change the contents without notice and without incurring obliga...

Page 4: ...icular vehicle Furthermore due to printing cycles it may describe options before they are generally available Remember to pass on this vehicle s Owner s Guide when reselling the vehicle It is an integral part of the vehicle WARNING Fuel pump shut off switch In the event of an accident the safety switch will automatically cut off the fuel supply to the engine The switch can also be activated throug...

Page 5: ...rtain products of component wear contain or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm PERCHLORATE MATERIAL Certain components of this vehicle such as airbag modules seat belt pretensioners and button cell batteries may contain Perchlorate Material Special handling may apply for service or vehicle end of life disposal See www dtsc c...

Page 6: ...eat mounted rear facing child or infant seats should NEVER be placed in front of an active passenger airbag Notice to owners of Severe Duty vehicles Crown Victoria only Before you drive your vehicle be sure to read the Crown Victoria Severe Duty chapter This chapter contains important operation and maintenance information DATA RECORDING Service Data Recording Service data recorders in your vehicle...

Page 7: ... is designed to record such data as How various systems in your vehicle were operating Whether or not the driver and passenger seatbelts were buckled fastened How far if at all the driver was depressing the accelerator and or the brake pedal and How fast the vehicle was travelling and Where the driver was positioning the steering wheel This data can help provide a better understanding of the circu...

Page 8: ...p shut off Certain versions or updates to 911 Assist may also be capable of being used to electronically or verbally provide to 911 operators the vehicle location such as latitude and longitude and or other details about the vehicle or crash or personal information about the occupants to assist 911 operators to provide the most appropriate emergency services If you do not want to disclose this inf...

Page 9: ...may take your focus off the road Your primary responsibility is the safe operation of your vehicle We recommend against the use of any handheld device while driving and that you comply with all applicable laws EXPORT UNIQUE NON UNITED STATES CANADA VEHICLE SPECIFIC INFORMATION For your particular global region your vehicle may be equipped with features and options that are different from the featu...

Page 10: ...r Anchor Brake System Anti Lock Brake System Parking Brake System Brake Fluid Non Petroleum Based Parking Aid System Stability Control System Speed Control Master Lighting Switch Hazard Warning Flasher Fog Lamps Front Fuse Compartment Fuel Pump Reset Windshield Wash Wipe Windshield Defrost Demist Rear Window Defrost Demist Introduction 10 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 11: ... Engine Coolant Temperature Do Not Open When Hot Battery Avoid Smoking Flames or Sparks Battery Acid Explosive Gas Fan Warning Power Steering Fluid Maintain Correct Fluid Level MAX MIN Service Engine Soon Engine Air Filter Passenger Compartment Air Filter Jack Check Fuel Cap Low Tire Pressure Warning Introduction 11 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 12: ...nsive repairs A warning light may illuminate when a problem exists with one of your vehicle s functions Many lights will illuminate when you start your vehicle to make sure the bulb works If any light remains on after starting the vehicle refer to the respective system warning light for additional information Instrument Cluster 12 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 13: ... Maintenance and Specifications chapter If the light is blinking engine misfire is occurring which could damage your catalytic converter Drive in a moderate fashion avoid heavy acceleration and deceleration and contact your authorized dealer as soon as possible WARNING Under engine misfire conditions excessive exhaust temperatures could damage the catalytic converter the fuel system interior floor...

Page 14: ...checked by your authorized dealer Driving extended distances with the parking brake engaged can cause brake failure and the risk of personal injury Anti lock brake system If the ABS light stays illuminated or continues to flash a malfunction has been detected have the system serviced immediately by your authorized dealer Normal braking is still functional unless the brake warning light also is ill...

Page 15: ...s possible switch off the engine and let cool Refer to Engine coolant in the Maintenance and Specifications chapter WARNING Never remove the coolant reservoir cap while the engine is running or hot Traction Control Flashes when the Traction Control system is active It will be illuminated solidly if there is a fault with the system traction control will be disabled Have the system serviced immediat...

Page 16: ... limit is exceeded or the air suspension system requires servicing Low fuel if equipped Illuminates when the fuel level in the fuel tank is at or near empty refer to Fuel gauge in this chapter for more information O D off Illuminates when the overdrive function of the transmission has been turned off refer to the Driving chapter If the light does not illuminate have the transmission serviced soon ...

Page 17: ...tion is off the key is not in the ignition and the driver s door is opened Key in ignition warning chime Sounds when the key is left in the ignition in the off or accessory position and the driver s door is opened GAUGES Speedometer Indicates the current vehicle speed Refer to the Message center in this chapter to change your display to a digital speedometer The digital display is more accurate th...

Page 18: ...eters of the vehicle Without Message center To switch the display from Metric to English press and hold the button on the cluster for three seconds With Message center Refer to Message center in this chapter on how to switch the display from Metric to English and the odometer to the speedometer Trip odometer Registers the miles kilometers of individual journeys Without message center Press and rel...

Page 19: ...on indicates which side of the vehicle the fuel filler door is located Refer to Filling the tank in the Maintenance and Specifications chapter for more information MESSAGE CENTER IF EQUIPPED With the ignition in the on position the message center located on your instrument cluster displays important vehicle information through a constant monitor of vehicle systems You may select display features o...

Page 20: ...layed Info Information menu Press the INFO button repeatedly to cycle through the following features listed Press the RESET button reset functions in the information menu TRIP A B Registers the distance of individual journeys Press and release INFO button until the A or B trip appears in the display this represents the trip mode Press and hold the RESET button for two seconds to reset Refer to UNI...

Page 21: ...ll up Differences in the automatic shut off points on the fuel pumps at service stations Variations in top off procedure from one fill up to another Rounding of the displayed values to the nearest 0 1 gallon liter 1 Drive the vehicle at least 5 miles 8 km with the speed control system engaged to display a stabilized average 2 Record the highway fuel economy for future reference It is important to ...

Page 22: ... appears press SELECT and the message center will begin to cycle through the following systems and provide a status of the item if needed Note Some systems show a message only if a condition is present 1 OIL LIFE HOLD RESET IF NEW OIL 2 WASHER FLUID 3 AIR SUSPENSION if equipped 4 RECONFIGURABLE TELLTALES OK FAILED RED FAILED AMBER SCREEN FORM Press SELECT to change the display ODOMETER SPEEDO TEXT...

Page 23: ...T IF NEW OIL is displayed 2 Press and hold the RESET control for three seconds and release Oil life is set to 100 and OIL LIFE START VALUE SET TO XXX is displayed System warnings System warnings alert you to possible problems or malfunctions in your vehicle s operating systems In the event of a multiple warning situation the message center will cycle the display to show all warnings by displaying ...

Page 24: ... possible WARNING Never remove the coolant reservoir cap while the engine is running or hot CHECK FUEL CAP Displayed when the fuel filler cap is not properly installed Check the fuel filler cap for proper installation Refer to Fuel filler cap in the Maintenance and Specifications chapter CHECK AIR SUSPENSION Displayed when the air suspension system is not operating properly If this message is disp...

Page 25: ...ng spare tire and wheel For more information on how the system operates under these conditions refer to Tire Pressure Monitoring System TPMS in the Tires Wheels and Loading chapter If the warning stays on or continues to come on contact your authorized dealer as soon as possible WASHER FLUID LEVEL LOW Indicates the washer fluid reservoir is less than one quarter full Check the washer fluid level R...

Page 26: ... recommend against the use of any handheld device while driving encourage the use of voice operated systems when possible and that you become aware of applicable state and local laws that may affect use of electronic devices while driving 1 Seek Press to find the next strong station down up the frequency band 2 Tune Press to manually change radio frequency down up 1 2 3 4 AM FM SEEK TONE CLK TUNE ...

Page 27: ...lay Turn the volume control to raise lower the levels or to move the audio sound from the right to left or the front to back if equipped 7 CLK Clock To set the hour press and hold CLK until CLOCK SET appears in the display Continue to hold CLK as you press SEEK to decrease or increase the hours To set the minute press and hold CLK until CLOCK set appears in the display Continue to hold CLK as you ...

Page 28: ... encourage the use of voice operated systems when possible and that you become aware of applicable state and local laws that may affect use of electronic devices while driving 1 CD slot Insert a CD label side up With the ignition on the radio will begin play when a CD is inserted If the ignition is off press CD prior to inserting a disc Do not force a disc into the system as damage could result 2 ...

Page 29: ... function will work when the ignition is turned off 6 BASS Press BASS then press SEL to decrease increase the level of bass output TREB Treble Press TREB then press SEL to decrease increase the level of treble output 7 BAL Balance Press BAL then press SEL to shift sound to the left right speakers FADE Press FADE then press SEL to shift sound to the rear front speakers 8 SEL Use with Bass Treble Ba...

Page 30: ...sable the feature when COMPRESS ON is displayed When activated the compression icon will appear in the display Speed sensitive volume Radio volume changes automatically and slightly with vehicle speed to compensate for road and wind noise Recommended level is 1 3 Level 0 turns the feature off and level 7 is the maximum setting Press MENU to access and use SEL to adjust the volume setting The level...

Page 31: ...con will appear in the display if a CD is loaded into the system 13 AM Press to select the AM frequency 14 FM Press to select the FM frequency Press repeatedly to switch between FM1 and FM2 15 SHUF Shuffle Press to play all tracks on the current CD in random order Press again to stop 16 SCAN Press SCAN to hear a brief sampling of radio stations or CD tracks Press again to stop Entertainment System...

Page 32: ...vehicle We recommend against the use of any handheld device while driving encourage the use of voice operated systems when possible and that you become aware of applicable state and local laws that may affect use of electronic devices while driving 1 CD slot Insert a CD label side up With the ignition on the radio will begin to play a CD once inserted With the ignition off the CD control must be p...

Page 33: ... sound to the rear front speakers 5 Phone mute Press to mute the playing media Press again to return to the playing media or turn the volume control to adjust the volume 6 SEL TEXT Use with Bass Treble Balance Fade and other menu functions TEXT TEXT is only available when equipped with Satellite radio Your radio may be equipped with Satellite ready capability The kit to enable Satellite reception ...

Page 34: ...aying the station s call letters or music format when RDS is enabled Press and hold MENU until SHOW XX appears in the display Press SEL TEXT to select NAME or TYPE Compression Brings soft and loud CD passages together for a more consistent listening level when in CD mode Press MENU repeatedly until compression status is displayed Press SEL TEXT control to enable the compression feature when COMPRE...

Page 35: ...Licensing Corporation Setting the clock Press MENU repeatedly until SET HOURS or SET MINUTES is displayed Press SEL TEXT to manually decrease increase the hours minutes Press MENU again to disengage clock mode Note The menu selections will remain in the display for approximately 10 seconds at which time the display will return to the previous mode You may also exit the menu options by pressing any...

Page 36: ... station press and hold a preset button until sound returns 16 AM FM Press to switch between AM FM1 FM2 modes 17 Tape eject Press to eject the tape 18 CD TAPE Press to switch between CD and TAPE mode In radio and tape mode the CD icon will appear in the display if a CD is loaded into the system 19 SAT Your system may be equipped with Satellite Ready capability The kit to enable the Satellite recep...

Page 37: ...ent and injury Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road Your primary responsibility is the safe operation of the vehicle We recommend against the use of any handheld device while driving encourage the use of voice operated systems when possible and that you become aware of applicable state and local laws that ...

Page 38: ... to mute the playing media Press again to return to the playing media or turn the volume control to adjust the volume 5 Eject Press to eject CD s when the ignition is on or off Numbers will illuminate in the display indicating which CD slots are loaded with CDs To eject a specific CD press eject and the corresponding preset number If no preset is selected the system will eject the currently select...

Page 39: ...ions Commission FCC and the Canadian Radio and Telecommunications Commission CRTC recommend that FM radio broadcasters use RDS technology to transmit information FM radio stations are independently operated and individually elect to use RDS technology to transmit station ID and program type as desired FIND Program type Allows you to search RDS equipped stations for a certain category of music form...

Page 40: ...strong stations the system will store the last one in the remaining presets When activated AUTOSET will appear in the display when any of the preset controls are pressed Speed sensitive volume Radio volume changes automatically and slightly with vehicle speed to compensate for road and wind noise Recommended level is 1 3 Level 0 turns the feature off and level 7 is the maximum setting Press MENU t...

Page 41: ...fle SCAN Press SCAN to hear a brief sampling of radio stations or CD tracks on the current CD Press again to stop SHUF Shuffle Press and hold to play the CD tracks in random order for the CD currently being played Press again to stop GENERAL AUDIO INFORMATION Radio frequencies AM and FM frequencies are established by the Federal Communications Commission FCC and the Canadian Radio and Telecommunic...

Page 42: ... or heat sources for extended periods of time Clean using a circular motion CD units are designed to play commercially pressed 4 75 in 12 cm audio compact discs only Due to technical incompatibility certain recordable and re recordable compact discs may not function correctly when used in Ford CD players Dirty warped or damaged CDs irregular shaped CDs CDs with a scratch protection film attached a...

Page 43: ...utside air through the floor vents MIX Distributes outside air through the windshield defroster vents floor vents and side window demisters Distributes outside air through the windshield defroster vents and the side window demisters Operating tips To reduce fog build up on the windshield during humid weather place the air flow selector in the position To reduce humidity build up inside the vehicle...

Page 44: ...ter instrument panel vents towards the side windows To increase airflow to the outer instrument panel vents close the vents located in the middle of the instrument panel ELECTRONIC AUTOMATIC TEMPERATURE CONTROL EATC SYSTEM IF EQUIPPED 1 OFF Outside air is shut out and the fan will not operate 2 AUTOMATIC Press AUTOMATIC and select the desired temperature using the temperature controls The system w...

Page 45: ... Press this control to select the temperature The display window indicates the selected temperature Fahrenheit Celsius temperature Press MAX A C and DEF simultaneously to toggle between Fahrenheit and Celsius temperature The set point temperatures in Celsius will be displayed in half degree increments Operating tips To reduce fog build up on the windshield during humid weather place the air flow s...

Page 46: ...ntrol is located on the instrument panel Press the rear defroster control to clear the rear window of thin ice and fog A small LED will illuminate when the rear defroster is activated The ignition must be in the on position to operate the rear window defroster The defroster turns off automatically after a predetermined amount of time or when the ignition is turned off To manually turn off the defr...

Page 47: ...ion from off To turn autolamps off rotate the control clockwise The headlamps will also turn on when the wipers are turned on To change the duration of the autolamp delay perform the following sequence Note Steps 2 through 5 must be carried out within a 10 second period 1 Start with the ignition switch in the off position and the headlamp switch in the autolamp position 2 Place the headlamp switch...

Page 48: ...ctivated High beams Push the lever toward the instrument panel to activate Pull the lever toward you to deactivate Flash to pass Pull toward you slightly to activate and release to deactivate Daytime running lamps DRL if equipped Turns the headlamps on with a reduced output To activate the key must be in the on position the headlamp control is in the off or position the vehicle is not in P Park Li...

Page 49: ...controls the dome lamp operation Rotate the thumbwheel fully to the right past detent to activate the dome lamp In order to turn off the dome lamp rotate the thumbwheel to the left AIMING THE HEADLAMPS The headlamps on your vehicle are properly aimed at the assembly plant If your vehicle has been in an accident the alignment of your headlamps should be checked by your authorized dealer Headlamp ai...

Page 50: ...e horizontal reference line 4 If the top edge of the high intensity area is not even with the horizontal line follow the next step to adjust it 5 Locate the vertical adjuster for each headlamp Adjust the aim by turning the adjuster control either clockwise to adjust down or counterclockwise to adjust up 6 In addition to the horizontal line marked in step 2 a pair of vertical lines 5 must be marked...

Page 51: ...p beam pattern 1 8 feet 2 4 meters 2 Center height of lamp to ground 3 25 feet 7 6 meters 4 Horizontal reference line 2 Measure the height of the headlamp bulb center from the ground and mark an 8 foot 2 4 meter horizontal reference line on the vertical wall or screen at this height a piece of masking tape works well 3 Turn on the low beam headlamps to illuminate the wall or screen and open the ho...

Page 52: ...EHICLE AND IS NON ADJUSTABLE TURN SIGNAL CONTROL Push down to activate the left turn signal Push up to activate the right turn signal The flash rate of the turn signal will speed up considerably if the left or right turn lamp bulb front or rear is burned out INTERIOR LAMPS Map courtesy lamps The courtesy lamps light when any door is opened the instrument panel dimmer switch is rotated past the det...

Page 53: ...mbly through the vents there is a possibility that condensation can occur when the temperature is cold When normal condensation occurs a thin film of mist can form on the interior of the lens The thin mist eventually clears and exits through the vents during normal operation Clearing time may take as long as 48 hours under dry weather conditions Examples of acceptable condensation are Presence of ...

Page 54: ...7K Side marker rear 194 Headlamp H13 Park turn and sidemarker lamp front 3157 AK amber Cornering lamp front 3156K Tail stop turn and sidemarker lamp rear 3157K Fog lamp 9145 Backup lamp 3156K License plate lamp 168 High mount brakelamp 912 Luggage compartment lamp 212 2 Rear reading lamp 578 Map lamp 906 Dual floorwell lamp 906 Glove compartment 168 Visor vanity lamp Slide on Rail system SOR A6224...

Page 55: ...tainers and pull headlamp assembly forward to expose bulb 4 Disconnect the electrical connector from the bulb by pulling rearward 5 Remove the bulb retaining ring by rotating it counterclockwise when viewed from the rear to free it from the bulb socket and slide the ring off the plastic base Keep the ring to retain the new bulb 6 Without turning remove the old bulb from the lamp assembly by gently...

Page 56: ...tacts the rear of the lamp assembly 2 Install the bulb retaining ring over the plastic base until it contacts the rear of the socket by rotating it clockwise until you feel a stop 3 Connect the electrical connector into the rear of the plastic base until it snaps locking it into position 4 Install the headlamp assembly with two retainers 5 Install the radiator cover locking it in place with three ...

Page 57: ...wise To complete installation follow the removal procedure in reverse order Replacing front sidemarker bulb To remove the front side marker bulb 1 Make sure headlamp switch is in the off position then open the hood 2 Remove the radiator cover by turning the three retainers to the unlock position 3 Remove the screw from the outside of the lamp 4 Remove the nut from inside the lamp and pull the lamp...

Page 58: ...headlamp switch is in the off position then open the trunk and remove the retainer 2 Carefully pull the carpet away to expose the lamp assembly hardware 3 Remove three nuts and the lamp assembly from the vehicle 4 Remove the bulb socket by rotating it counterclockwise then pulling it out of the lamp assembly 5 Pull the bulb from the socket and push in the new bulb 6 Install the bulb socket into th...

Page 59: ...th two grommets ensuring the grommets are pushed all the way into the trunk lid and secure with two screws Replacing backup lamp bulbs 1 Open trunk and remove bulb socket from the trunk lid by turning counterclockwise 2 Pull the bulb straight out of the socket and push in the new bulb 3 Install the bulb socket in trunk lid by turning clockwise Replacing high mount brakelamp bulbs 1 Remove two scre...

Page 60: ...e radiator sight shield 3 Remove the front parking lamp assembly Refer to Replacing front parking cornering turn signal lamp bulbs in this section 4 Remove the headlamp retainer bolts and the headlamp assembly 5 Disconnect the electrical connector 6 Remove the old headlamp bulb by rotating it counterclockwise then pull it out 7 To install reverse the removal procedure Re aiming the headlamps may b...

Page 61: ...s may enter the headlamp where they can settle on the lens and reflector Never turn the headlamps on with the bulb removed Replacing front parking cornering turn signal lamp bulbs To remove the parking cornering turn signal lamp bulbs 1 Make sure the headlamp switch is in the off position then open the hood 2 Remove the three pin type retainers and the radiator shield 3 Remove two nuts from the ba...

Page 62: ... the headlamp switch is in the off position then open the trunk remove pin type retainer and carefully pull the carpet away to expose the lamp assembly hardware 2 Remove the three nuts and the lamp assembly from the vehicle 3 Remove the bulb socket by rotating it counterclockwise then pulling it out of the lamp assembly 4 Pull the bulb from the socket and push in the new bulb 5 Install the bulb so...

Page 63: ...s are pushed all the way in to the trunk lid and secured with two screws Replacing backup lamp bulbs 1 Open the trunk then remove the bulb socket from the trunk lid by turning it counterclockwise 2 Pull the bulb straight out of the socket and push in the new bulb 3 Install the bulb socket in trunk lid by turning clockwise Replacing high mount brakelamp bulbs 1 Remove two screws from the lamp assem...

Page 64: ... the bulb socket out of the lamp assembly 4 Pull the bulb straight out of the socket and push in the new bulb To install reverse the removal procedure Lights 64 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 65: ...d Note Do not operate the washer when the washer reservoir is empty This may cause the washer pump to overheat Check the washer fluid level frequently Do not operate the wipers when the windshield is dry This may scratch the glass damage the wiper blades and cause the wiper motor to burn out Before operating the wiper on a dry windshield always use the windshield washer In freezing weather be sure...

Page 66: ...NING Never adjust the steering wheel when the vehicle is moving ILLUMINATED VISOR MIRROR IF EQUIPPED Lift the mirror cover to turn on the visor mirror lamps Slide on rod feature if equipped Rotate the visor towards the side window and extend it rearward for additional sunlight coverage Note To stow the visor back into the headliner visor must be retracted before moving it back towards the windshie...

Page 67: ...te lighter element if equipped Note Do not plug optional electrical accessories into the cigarette lighter socket if equipped Improper use of the lighter can cause damage not covered by your warranty and can result in fire or serious injury To prevent the fuse from being blown do not use the power point s over the vehicle capacity of 12V DC 180W If the power point or cigar lighter socket is not wo...

Page 68: ...s the driver s window to open fully without holding the control down Press the switch completely down to the second detent and release quickly The window will open fully Momentarily press the switch to any position to stop the window operation Window lock The window lock feature allows only the driver to operate the power windows To lock out all the window controls except for the driver s press th...

Page 69: ...laced in R Reverse to ensure a bright clear view when backing up Do not block the sensors on the front and back of the interior rear view mirror since this may impair proper mirror performance Note A rear center passenger and or raised rear center headrest if equipped may also block the light from reaching the sensor Do not clean the housing or glass of any mirror with harsh abrasives fuel or othe...

Page 70: ...ing through a narrow space like an automatic car wash POWER ADJUSTABLE FOOT PEDALS IF EQUIPPED The accelerator and brake pedal should only be adjusted when the vehicle is stopped and the gearshift lever is in the P Park position Press and hold the rocker control to adjust accelerator and brake pedal Press the right side of the control to adjust the pedals toward you Press the left side of the cont...

Page 71: ... 4 Press and release ON 5 Accelerate to the desired speed 6 Press and release SET 7 Take your foot off the accelerator pedal 8 The indicator light if equipped on the instrument cluster will turn on Note Vehicle speed may vary momentarily when driving up and down a steep hill If the vehicle speed increases above the set speed on a downhill you may want to apply the brakes to reduce the speed If the...

Page 72: ...d SET until you get to the desired speed then release You can also use SET to operate the tap down function Press and release SET to decrease the vehicle set speed in 1 mph 1 6 km h increments Press the brake pedal until the desired vehicle speed is reached then press and release SET Turning off speed control To turn off the speed control press OFF or turn off the ignition Note When you turn the s...

Page 73: ...lets are over the retention posts and press down to lock in Make sure that the mat does not interfere with the operation of the accelerator or the brake pedal To remove the floor mat reverse the installation procedure INTERIOR TRUNK CONTROL The remote trunk release control is located on the driver s door trim panel and can be operated at any time You can render the switch inoperable by locking the...

Page 74: ...ions Pressing the manual lock button on the door Operating the remote entry transmitter if equipped Operating the keyless entry keypad if equipped Operating the driver s door with a key Autolock if equipped This feature automatically locks all vehicle doors when all doors are closed the engine is running you shift into any gear putting the vehicle in motion and the vehicle s speed is greater than ...

Page 75: ...the ignition is in the off position and all vehicle doors the hood and the decklid are closed 1 Turn the ignition to the on position 2 Press the power door unlock control on the door panel three times 3 Turn the ignition from the on to the off position 4 Press the power door unlock control three times 5 Turn the ignition back to the on position 6 The door locks will lock unlock to confirm programm...

Page 76: ...or and must be set separately for each door Setting the lock for one door will not automatically set the lock for both doors Move lock control up to engage the childproof lock Move control down to disengage childproof locks INTERIOR LUGGAGE COMPARTMENT RELEASE Your vehicle is equipped with a mechanical interior luggage compartment release handle that provides a means of escape for children and adu...

Page 77: ...artment locked and keep keys and remote transmitters out of a child s reach Unsupervised children could lock themselves in the trunk and risk injury Children should be taught not to play in vehicles WARNING Do not leave children unreliable adults or animals unattended in the vehicle On hot days the temperature in the trunk or vehicle interior can rise very quickly Exposure of people or animals to ...

Page 78: ...e vehicle or other vehicles parked next to your vehicle The remote entry system allows you to lock or unlock all vehicle doors without a key Note The remote entry features operate with the ignition in any position except in the on position when the transmission is in any gear other than P Park or N Neutral If there are problems with the remote entry system make sure to take ALL remote entry transm...

Page 79: ...cate your vehicle rather than using the panic alarm Sounding a panic alarm Press on the remote transmitter to activate the alarm Note The panic alarm only works with the ignition in the off position Press a second time to deactivate the alarm You may also deactivate the alarm by turning the ignition to the on position Opening the trunk Press once to open the trunk Ensure that the trunk is closed a...

Page 80: ...to ensure that the battery is fully seated in the battery housing cavity 5 Snap the two halves back together Note Replacement of the battery will not cause the remote transmitter to become deprogrammed from your vehicle The remote transmitter should operate normally after battery replacement Replacing lost transmitters Take all your vehicle s transmitters to your authorized dealer if service is re...

Page 81: ...amming cycle A transmitter that is not programmed within the same programming cycle will be erased and will no longer operate your vehicle s locks If this occurs you will have to reprogram all the transmitters again as you cannot just add a transmitter Illuminated entry The interior lamps illuminate when the remote entry system is used to unlock the door s or sound the personal alarm The illuminat...

Page 82: ...ur vehicle These codes do not replace the permanent code that the authorized dealer gave you To create your own personal entry code 1 Enter the factory set code Note The keypad and the interior lamps will illuminate when pressed 2 Within five seconds press 1 2 on the keypad to enter the programming mode 3 Enter your personal 5 digit code Each number must be entered within five seconds of each othe...

Page 83: ...rammed to a vehicle 1 Enter the factory set code 2 Press and release 1 2 within five seconds of step 1 3 Press and hold 1 2 for two seconds All of the vehicle doors will lock and then unlock to confirm erasure Unlocking the doors and releasing the trunk with the keyless entry system To unlock the driver door enter either the factory set code or personal code each digit pressed within five seconds ...

Page 84: ...ing started unless a coded key programmed to your vehicle is used The use of the wrong type of coded key may lead to a no start condition This device complies with part 15 of the FCC rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interfe...

Page 85: ...CAZ ENG CA 2005 02 8 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Your vehicle comes with two coded keys additional coded keys may be purchased from your authorized dealer The authorized dealer can program your spare keys to your vehicle or you can program the keys yourself Refer to Programming spar...

Page 86: ...e indicator will flash once every two seconds to indicate the SecuriLock威 system is functioning as a theft deterrent When the ignition is in the on position the indicator will glow for three seconds to indicate normal system functionality If a problem occurs with the SecuriLock威 system the indicator will flash rapidly or glow steadily when the ignition is in the on position If this occurs contact ...

Page 87: ...ou must bring your vehicle to your authorized dealer to have the spare coded key s programmed Please read and understand the entire procedure before you begin 1 Insert the first previously programmed coded key into the ignition and turn the ignition from 1 off to the 3 on position maintain ignition in 3 on for at least one second 2 Turn ignition to 1 off and remove the first coded key from the ign...

Page 88: ...dicator will illuminate for three seconds and then go out If not successful the new coded key s will not start the vehicle s engine and the theft indicator will flash on and off You may repeat Steps 1 through 6 If failure repeats bring your vehicle to your authorized dealer to have the new spare key s programmed Locks and Security 88 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 89: ...tion The driver should never adjust the head restraint while the vehicle is in motion The adjustable head restraints consist of a trimmed energy absorbing foam and structure 1 two steel stems 2 a guide sleeve adjust release button 3 and a guide sleeve unlock remove button 4 To adjust the head restraint do the following 1 Adjust the seatback to an upright driving riding position 2 Raise the head re...

Page 90: ... back of your head For occupants of extremely tall stature adjust the head restraint to its full up position WARNING The adjustable head restraint is a safety device Whenever possible it should be installed and properly adjusted when the seat is occupied To remove the adjustable head restraint do the following 1 Pull up the head restraint until it reaches the highest adjustment position Seating an...

Page 91: ...our head and positioned as close as possible to the back of your head For occupants of extremely tall stature adjust the head restraint to its full up position WARNING To minimize the risk of neck injury in the event of a crash head restraints must be installed properly Adjusting the front manual seat if equipped WARNING Never adjust the driver s seat or seatback when the vehicle is moving WARNING...

Page 92: ...or collision Using the manual recline function if equipped WARNING Never adjust the driver s seat or seatback when the vehicle is moving WARNING Do not pile cargo higher than the seatbacks to avoid injuring people in a collision or sudden stop WARNING Always drive and ride with your seatback upright and the lap belt snug and low across the hips WARNING Reclining the seatback can cause an occupant ...

Page 93: ... than the seatbacks to avoid injuring people in a collision or sudden stop WARNING Always drive and ride with your seatback upright and the lap belt snug and low across the hips WARNING Reclining the seatback can cause an occupant to slide under the seat s safety belt resulting in severe personal injuries in the event of a collision WARNING Sitting improperly out of position or with the seat back ...

Page 94: ...Check the passenger airbag off or pass airbag off indicator lamp for proper airbag status Refer to Front passenger sensing system in the Airbag supplemental restraint system SRS section for additional details Failure to follow these instructions may interfere with the front passenger seat sensing system Press the control to recline the seatback forward or backward Press to move the seat forward or...

Page 95: ...down Using the power lumbar support if equipped The power lumbar control is located on the front inboard side of the seat Press the top side of the control to adjust firmness Press the bottom side of the control to adjust softness Seating and Safety Restraints 95 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 96: ...rheat An overheated seat may cause serious personal injury Note Do not do the following Place heavy objects on the seat Operate the seat heater if water or any other liquid is spilled on the seat Allow the seat to dry thoroughly The heated seat control is located on the driver s or front passenger s door To operate the heated seats Press the indicated side of the control for maximum heat Press aga...

Page 97: ...airbag related injuries The system is able to analyze different occupant conditions and crash severity before activating the appropriate safety devices to help better protect a range of occupants in a variety of frontal crash situations Your vehicle s Personal Safety System consists of the following items Driver and passenger dual stage airbag supplemental restraints Front safety belts with preten...

Page 98: ...te only in frontal and near frontal collisions not rollovers side impacts or rear impacts unless the collision causes sufficient longitudinal deceleration Driver and passenger dual stage airbag supplemental restraints The dual stage airbags offer the capability to tailor the level of airbag inflation energy A lower less forceful energy level is provided for more common moderate severity impacts A ...

Page 99: ...off the front passenger airbag and passenger seat mounted side airbag The system is designed to help protect small child size occupants from frontal airbag deployments when they are seated or restrained in the front passenger seat contrary to proper child seating or restraint usage recommendations Even with this technology parents are STRONGLY encouraged to always properly restrain children in the...

Page 100: ...a back up tone to indicate the condition of the system Refer to the Warning light and chimes section in the Instrument Cluster chapter Routine maintenance of the Personal Safety System is not required The restraints control module RCM monitors its own internal circuits and the circuits for the airbag supplemental restraints crash sensor s safety belt pretensioners front safety belt buckle sensors ...

Page 101: ...ly to be seriously injured or killed Do not allow people to ride in any area of your vehicle that is not equipped with seats and safety belts Be sure everyone in your vehicle is in a seat and using a safety belt properly WARNING In a rollover crash an unbelted person is significantly more likely to die than a person wearing a safety belt WARNING Each seating position in your vehicle has a specific...

Page 102: ...ould wear safety belts for optimum protection in an accident Combination lap and shoulder belts 1 Insert the belt tongue into the proper buckle the buckle closest to the direction the tongue is coming from until you hear a snap and feel it latch Make sure the tongue is securely fastened in the buckle 2 To unfasten press the release button and remove the tongue from the buckle Seating and Safety Re...

Page 103: ...omfort will allow The shoulder belt should be positioned to cross the middle of the shoulder and the center of the chest Lap belts Adjusting the front center seat lap belt if equipped WARNING The lap belt should fit snugly and as low as possible around the hips not across the waist The lap belt does not adjust automatically Insert the tongue into the correct buckle the buckle closest to the direct...

Page 104: ...movement of the driver and passengers In addition the retractor is designed to lock if the webbing is pulled out too quickly If this occurs let the belt retract slightly and pull webbing out again in a slow and controlled manner Automatic locking mode In this mode the shoulder belt is automatically pre locked The belt will still retract to remove any slack in the shoulder belt The automatic lockin...

Page 105: ...ctor feature for child seats is still functioning properly In addition all safety belts should be checked for proper function WARNING BELT AND RETRACTOR ASSEMBLY MUST BE REPLACED if the safety belt assembly automatic locking retractor feature or any other safety belt function is not operating properly when checked by an authorized dealer Failure to replace the belt and retractor assembly could inc...

Page 106: ...outboard passenger Adjust the height of the shoulder belt so the belt rests across the middle of your shoulder To lower the shoulder belt height press the button and slide the height adjuster down To raise the height of the shoulder belt press the button and slide the height adjuster up Pull down on the height adjuster to make sure it is locked in place WARNING Position the safety belt height adju...

Page 107: ...belt warning light in the instrument cluster when the driver s and front passenger s safety belt is unbuckled The Belt Minder威 feature uses information from the front passenger sensing system to determine if a front seat passenger is present and therefore potentially in need of a warning To avoid activating the Belt Minder威 feature for objects placed in the front passenger seat warnings will only ...

Page 108: ... light illuminates and the warning chime sounds for six seconds every 30 seconds repeating for approximately five minutes or until the safety belts are buckled The driver s or front passenger s safety belt becomes unbuckled for approximately one minute while the vehicle is traveling at least 3 mph 5 km h and more than 1 2 minutes have elapsed since the ignition switch has been turned to on The Bel...

Page 109: ... as possible this can improve comfort I was in a hurry Prime time for an accident Belt Minder威 reminds us to take a few seconds to buckle up Safety belts don t work Safety belts when used properly reduce risk of death to front seat occupants by 45 in cars and by 60 in light trucks Traffic is light Nearly 1 of 2 deaths occur in single vehicle crashes many when no other vehicles are around Belts wri...

Page 110: ...ting position the Belt Minder威 is disabled for the current ignition cycle The Belt Minder威 feature will enable during the same ignition cycle if the occupant buckles and remains buckled for approximately 30 seconds Confirmation is not given for the one time disable Deactivating activating the Belt Minder姞 feature The driver and front passenger Belt Minder威 are deactivated activated independently W...

Page 111: ...afety belt warning light turns off 3 For the seating position being disabled buckle then unbuckle the safety belt nine times at a moderate speed ending in the unbuckled state Step 3 must be completed within 50 seconds after the safety belt warning light turns off After Step 3 the restraint system warning light airbag light will be turned on for three seconds 4 Within approximately seven seconds of...

Page 112: ...including the driver should always properly wear their safety belts even when an air bag supplemental restraint system SRS is provided WARNING When possible all children 12 years old and under should be properly restrained in a rear seating position WARNING The National Highway Traffic Safety Administration NHTSA recommends a minimum distance of at least 10 inches 25 cm between an occupant s chest...

Page 113: ... Recline the seat slightly one or two degrees from the upright position WARNING Do not put anything on or over the air bag module Placing objects on or over the air bag inflation area may cause those objects to be propelled by the air bag into your face and torso causing serious injury WARNING Do not attempt to service repair or modify the airbag supplemental restraint systems or its fuses See you...

Page 114: ... the center front seating position but only if doing so will not interfere with driving the vehicle This arrangement provides lap and shoulder belt and airbag protection for adult occupants and an attachment method for a child restraint If the child seat interferes with driving the vehicle and the child restraint is forward facing the child may be restrained in the passenger seat Move the seat as ...

Page 115: ...ellant This may consist of cornstarch talcum powder to lubricate the bag or sodium compounds e g baking soda that result from the combustion process that inflates the airbag Small amounts of sodium hydroxide may be present which may irritate the skin and eyes but none of the residue is toxic While the system is designed to help reduce serious injuries contact with a deploying airbag may also cause...

Page 116: ...the airbag ignitors WARNING Several air bag system components get hot after inflation Do not touch them after inflation WARNING If the air bag has deployed the air bag will not function again and must be replaced immediately If the air bag is not replaced the unrepaired area will increase the risk of injury in a collision WARNING If the safety belt pretensioners deploy in an accident they will not...

Page 117: ...seat mounted side airbag may be disabled to avoid the risk of airbag deployment injuries The front passenger sensing system uses a passenger airbag off or pass airbag off indicator which will illuminate and stay lit to remind you that the front passenger frontal airbag is disabled The indicator lamp is located on the instrument panel to the right of the radio over the glove box Note The indicator ...

Page 118: ... properly in the seat If this happens Turn the vehicle off and ask the person to place the seatback in the full upright position Have the person sit upright in the seat centered on the seat cushion with the person s legs comfortably extended Restart the vehicle and have the person remain in this position for about two minutes This will allow the system to detect that person and enable the passenge...

Page 119: ...tback with your feet on the floor The front passenger sensing system may detect small or medium objects placed on the seat cushion For most objects that are in the front passenger seat the passenger airbag will be disabled Even though the passenger airbag is disabled the pass airbag off lamp may or may not be illuminated according to the table below Objects Pass Airbag Off Indicator Lamp Passenger...

Page 120: ...p for proper airbag Status Failure to follow these instructions may interfere with the front passenger seat sensing system In case there is a problem with the front passenger sensing system the airbag readiness lamp in the instrument cluster will stay lit If the airbag readiness lamp is lit do the following The driver and or adult passengers should check for any objects that may be lodged undernea...

Page 121: ...seat may affect the performance of the front passenger sensing system Determining if the system is operational The SRS uses a readiness light in the instrument cluster or a tone to indicate the condition of the system Refer to the Warning lights and chimes section in the Instrument Cluster chapter Routine maintenance of the airbag is not required A difficulty with the system is indicated by one or...

Page 122: ...at covers may prevent the deployment of the side airbags and increase the risk of injury in an accident WARNING Do not lean your head on the door The side airbag could injure you as it deploys from the side of the seatback WARNING Do not attempt to service repair or modify the airbag SRS its fuses or the seat cover on a seat containing an airbag Contact your authorized dealer as soon as possible W...

Page 123: ...the event of a significant side impact collision The side airbags are fitted on the outboard side of the seatbacks of the front seats In certain lateral collisions the airbag on the side affected by the collision will be inflated The airbag was designed to inflate between the door panel and occupant to further enhance the protection provided occupants in side impact collisions The airbag SRS is de...

Page 124: ...t required A difficulty with the system is indicated by one or more of the following The readiness light same light as for front airbag system will either flash or stay lit The readiness light will not illuminate immediately after ignition is turned on A series of five beeps will be heard The tone pattern will repeat periodically until the problem and or light are repaired If any of these things h...

Page 125: ...y organizations or are the minimum requirements of law Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician CPST and consult your pediatrician to make sure your child seat is appropriate for your child and is compatible with and properly installed in the vehicle To locate a child seat fitting station and CPST contact the NHTSA toll free at 1 888 327 4236 or on the inte...

Page 126: ...et 9 inches 1 45 meters tall or greater than 80 lb 36 kg or 100 lb 45 kg if recommended by child restraint manufacturer Use a vehicle safety belt having the lap belt snug and low across the hips shoulder belt centered across the shoulder and chest and seatback upright You are required by law to properly use safety seats for infants and toddlers in the U S and Canada Many states and provinces requi...

Page 127: ...l children age 12 and under should be properly restrained in a rear seating position If all children cannot be seated and restrained properly in a rear seating position properly restrain the largest child in the front seat WARNING Always carefully follow the instructions and warnings provided by the manufacturer of any child restraint to determine if the restraint device is appropriate for your ch...

Page 128: ...erly in a device that is appropriate for their age height and weight All children are shaped differently The child height age and weight thresholds provided are recommendations or the minimum requirements of law The National Highway Traffic Safety Administration NHTSA provides education and training to ensure that all children ages 0 to 16 are properly restrained in the correct restraint system Fo...

Page 129: ... presented in the Airbag supplemental restraint system SRS section in this chapter Carefully follow all of the manufacturer s instructions included with the safety seat you put in your vehicle If you do not install and use the safety seat properly the child may be injured in a sudden stop or collision Airbags can kill or injure a child in a child seat NEVER place a rear facing child seat in front ...

Page 130: ...ty belt in the automatic locking mode Refer to Step 5 below This vehicle does not require the use of a locking clip WARNING Depending on where you secure a child restraint and depending on the child restraint design you may block access to certain safety belt buckle assemblies and or LATCH lower anchors rendering those features potentially unusable To avoid risk of injury occupants should only use...

Page 131: ...ld seat manufacturer s instructions Be sure the belt webbing is not twisted 4 Insert the belt tongue into the proper buckle the buckle closest to the direction the tongue is coming from for that seating position until you hear a snap and feel the latch engage Make sure the tongue is latched securely by pulling on it Seating and Safety Restraints 131 2011 Crown Victoria cro Owners Guide 3rd Printin...

Page 132: ...orce the seat down with extra weight e g by pressing down or kneeling on the child restraint while pulling up on the shoulder belt in order to force slack from the belt This is necessary to remove the remaining slack that will exist once the additional weight of the child is added to the child restraint It also helps to achieve the proper snugness of the child seat to the vehicle Sometimes a sligh...

Page 133: ...n of a vehicle with rear seating positions WARNING Front seating positions only If seating two adults and a child Ford recommends properly restraining the child in the center front seating position but only if doing so will not interfere with driving the vehicle This arrangement provides lap and shoulder belt and airbag protection for adult occupants and an attachment method for a child restraint ...

Page 134: ... is securely held in place To check this grab the seat at the belt path and attempt to move it side to side and forward and back There should be no more than 1 inch 2 5 cm of movement for proper installation 7 Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician CPST to make certain the child restraint is properly installed In Canada check with your local St John Ambul...

Page 135: ...for children in this chapter for more information Your vehicle has LATCH lower anchors for child seat installation at the seating positions marked with the child seat symbol The LATCH anchors are located at the rear section of the rear seat between the cushion and seatback Follow the child seat manufacturer s instructions to properly install a child seat with LATCH attachments Follow the instructi...

Page 136: ...hed to that anchor WARNING The standardized spacing for LATCH lower anchors is 280 mm 11 inches center to center Do not use LATCH lower anchors for the center seating position unless the child seat manufacturer s instructions permit and specify using anchors spaced at least as far apart as those in this vehicle Each time you use the safety seat check that the seat is properly attached to the lower...

Page 137: ...s shown The tether strap may not work properly if attached somewhere other than the correct tether anchor Once the child safety seat has been installed using either the safety belt the lower anchors of the LATCH system or both you can attach the top tether strap If you install a child seat with rigid LATCH attachments and have attached the top tether strap to the proper top tether anchor do not ti...

Page 138: ...her strap and the child restraint manufacturer recommends its use Ford also recommends its use Child booster seats The belt positioning booster booster seat is used to improve the fit of the vehicle safety belt Children outgrow a typical child seat e g convertible or toddler seat when they weigh about 40 lb 18 kg and are around four 4 years of age Consult your child safety seat owner guide for the...

Page 139: ...may help provide a good shoulder belt fit When children should use booster seats Children need to use booster seats from the time they outgrow the toddler seat until they are big enough for the vehicle seat and lap shoulder belt to fit properly Generally this is when they reach a height of at least 4 feet 9 inches 1 45 meters tall around age eight to age twelve and between 40 lb 18 kg and 80 lb 36...

Page 140: ...less booster seat may place your child s head as measured at the tops of the ears above the top of the seat In this case move the backless booster to another seating position with a higher seat back or head restraint and lap shoulder belts or consider using a high back booster seat High back booster seats If with a backless booster seat you cannot find a seating position that adequately supports y...

Page 141: ...t placing a rubberized mesh sold as shelf or carpet liner under the booster seat may improve this condition Do not introduce any item thicker than this under the booster seat Check with the booster seat manufacturer s instructions The importance of shoulder belts Using a booster without a shoulder belt increases the risk of a child s head hitting a hard surface in a collision For this reason you s...

Page 142: ...afety seat LATCH and tether anchors and attaching hardware should be inspected after a collision Refer to the child restraint manufacturer s instructions for additional inspection and maintenance information specific to the child restraint Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a collision be replaced However if the collision was minor and an a...

Page 143: ...es Ford Motor Company to give you the following information about tire grades exactly as the government has written it Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course For example a tire graded 150 would wear one and one half 11 2 times as well on the government course as a tire gr...

Page 144: ...aded Excessive speed underinflation or excessive loading either separately or in combination can cause heat buildup and possible tire failure TIRES Tires are designed to give many thousands of miles of service but they must be maintained in order to get the maximum benefit from them Glossary of tire terminology Tire label A label showing the OE Original Equipment tire sizes recommended inflation p...

Page 145: ...ort wheel for a tire or a tire and tube assembly upon which the tire beads are seated INFLATING YOUR TIRES Safe operation of your vehicle requires that your tires are properly inflated Remember that a tire can lose up to half of its air pressure without appearing flat Every day before you drive check your tires If one looks lower than the others use a tire gauge to check pressure of all tires and ...

Page 146: ...which the maximum load can be carried by the tire This pressure is normally higher than the manufacturer s recommended cold inflation pressure which can be found on the Safety Compliance Certification Label or Tire Label which is located on the B Pillar or the edge of the driver s door The cold inflation pressure should never be set lower than the recommended pressure on the Safety Compliance Cert...

Page 147: ...information section for description Store and maintain at the higher of the front and rear inflation pressure as shown on the Tire Label 6 Visually inspect the tires to make sure there are no nails or other objects embedded that could poke a hole in the tire and cause an air leak 7 Check the sidewalls to make sure there are no gouges cuts or bulges TIRE CARE Inspecting your tires and wheel valve s...

Page 148: ...ulges in the tread or sidewalls cracks in the tread groove and separation in the tread or sidewall If damage is observed or suspected have the tire inspected by a tire professional Tires can be damaged during off road use so inspection after off road use is also recommended WARNING Age Tires degrade over time depending on many factors such as weather storage conditions and conditions of use load s...

Page 149: ...placement requirements Your vehicle is equipped with tires designed to provide a safe ride and handling capability WARNING Only use replacement tires and wheels that are the same size load index speed rating and type such as P metric versus LT metric or all season versus all terrain as those originally provided by Ford The recommended tire and wheel size may be found on either the Safety Complianc...

Page 150: ... Always inflate steel carcass tires with a remote air fill with the person inflating standing at a minimum of 12 ft 3 66 m away from the tire wheel assembly Important Remember to replace the wheel valve stems when the road tires are replaced on your vehicle It is recommended that the two front tires or two rear tires generally be replaced as a pair The tire pressure sensors mounted in the wheels o...

Page 151: ...with your spare tire and wheel If you cannot detect a cause have the vehicle towed to the nearest repair facility or tire dealer to have the vehicle inspected Tire and wheel alignment A bad jolt from hitting a curb or pothole can cause the front end of your vehicle to become misaligned or cause damage to your tires If your vehicle seems to pull to one side when you re driving the wheels may be out...

Page 152: ...res and wheels If you have a dissimilar spare tire wheel it is intended for temporary use only and should not be used in a tire rotation Note After having your tires rotated inflation pressure must be checked and adjusted to the vehicle requirements INFORMATION CONTAINED ON THE TIRE SIDEWALL Both U S and Canada Federal regulations require tire manufacturers to place standardized information on the...

Page 153: ...tes a radial type tire 5 15 Indicates the wheel or rim diameter in inches If you change your wheel size you will have to purchase new tires to match the new wheel diameter 6 95 Indicates the tire s load index It is an index that relates to how much weight a tire can carry You may find this information in your owner s guide If not contact a local tire dealer Note You may not find this information o...

Page 154: ...mbers represent the week and year the tire was built For example the numbers 317 mean the 31st week of 1997 After 2000 the numbers go to four digits For example 2501 means the 25th week of 2001 The numbers in between are identification codes used for traceability This information is used to contact customers if a tire defect requires a recall 9 M S or M S Mud and Snow or AT All Terrain or AS All S...

Page 155: ...esenting the tire s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel 13 Maximum Permissible Inflation Pressure Indicates the tire manufacturers maximum permissible pressure and or the pressure at which the maximum load can be carried by the tire This pressure is normally higher than the manufa...

Page 156: ... Load Range Load Inflation Limits Indicates the tire s load carrying capabilities and its inflation limits 3 Maximum Load Dual lb kg at psi kPa cold Indicates the maximum load and tire pressure when the tire is used as a dual defined as four tires on the rear axle a total of six or more tires on the vehicle 4 Maximum Load Single lb kg at psi kPa cold Indicates the maximum load and tire pressure wh...

Page 157: ...general the larger the number the wider the tire 3 80 Indicates the aspect ratio which gives the tire s ratio of height to width Numbers of 70 or lower indicate a short sidewall 4 D Indicates a diagonal type tire R Indicates a radial type tire 5 16 Indicates the wheel or rim diameter in inches If you change your wheel size you will have to purchase new tires to match the new wheel diameter Locatio...

Page 158: ... responsibility to maintain correct tire pressure even if under inflation has not reached the level to trigger illumination of the TPMS low tire pressure telltale Your vehicle has also been equipped with a TPMS malfunction indicator to indicate when the system is not operating properly The TPMS malfunction indicator is combined with the low tire pressure telltale When the system detects a malfunct...

Page 159: ... control vehicle rollover and personal injury Changing tires with a TPMS Each road tire is equipped with a tire pressure sensor fastened to the inside rim of the wheel The pressure sensor is covered by the tire and is not visible unless the tire is removed The pressure sensor is located opposite 180 degrees from the valve stem Care must be taken when changing the tire to avoid damaging the sensor ...

Page 160: ...w checkmytires org for additional information When your temporary spare tire is installed When one of your road tires needs to be replaced with the temporary spare the TPMS will continue to identify an issue to remind you that the damaged road wheel tire needs to be repaired and put back on your vehicle This includes the optional full sized matching spare wheel and tire as it is intended for tempo...

Page 161: ...anufacturer s recommended inflation pressure as shown on the Tire Label located on the edge of driver s door or the B Pillar the vehicle must be driven for at least two minutes over 20 mph 32 km h before the light will turn off Spare tire in use Your temporary spare tire is in use This includes the optional full sized matching wheel and tire Repair the damaged road wheel tire and reinstall it on t...

Page 162: ...inflation pressure How temperature affects your tire pressure The tire pressure monitoring system TPMS monitors tire pressure in each pneumatic tire While driving in a normal manner a typical passenger tire inflation pressure may increase approximately 2 to 4 psi 14 to 28 kPa from a cold start situation If the vehicle is stationary overnight with the outside temperature significantly lower than th...

Page 163: ... these guidelines when using snow tires and chains If possible avoid fully loading your vehicle Use only cable type chains offered by Ford Motor Company as an accessory or equivalent Using SAE Class S or other conventional link type chains may cause damage to the vehicle s wheel house and or body Install chains securely verifying that the chains do not touch any wiring brake lines or fuel lines Do...

Page 164: ...have a Tire Label Look for THE COMBINED WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX kg OR XXX lb for maximum payload The payload listed on the Tire Label is the maximum payload for the vehicle as built by the assembly plant If any aftermarket or authorized dealer installed equipment has been installed on the vehicle the weight of the equipment must be subtracted from the payload listed o...

Page 165: ... all weight added to the Base Curb Weight including cargo and optional equipment When towing trailer tongue load weight is also part of cargo weight Tires Wheels and Loading 165 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 166: ...GAWR Note For trailer towing information refer to Trailer towing found in this chapter or the RV and Trailer Towing Guide provided by your authorized dealer GVW Gross Vehicle Weight is the Vehicle Curb Weight cargo passengers GVWR Gross Vehicle Weight Rating is the maximum allowable weight of the fully loaded vehicle including all options equipment passengers and cargo The GVWR is shown on the Saf...

Page 167: ...le weight rating limits could result in substandard vehicle handling or performance engine transmission and or structural damage serious damage to the vehicle loss of control and personal injury Tires Wheels and Loading 167 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 168: ... trailer the vehicle can tow It assumes a vehicle with only mandatory options no cargo internal or external a tongue load of 10 15 conventional trailer and driver only 150 lb 68 kg Consult your authorized dealer or the RV and Trailer Towing Guide provided by your authorized dealer for more detailed information WARNING Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certificat...

Page 169: ...te the available amount of cargo and luggage load capacity Another example for your vehicle with 1 400 lb 635 kg of cargo and luggage capacity You decide to go golfing Is there enough load capacity to carry you 4 of your friends and all the golf bags You and four friends average 220 lb 99 kg each and the golf bags weigh approximately 30 lb 13 5 kg each The calculation would be 1 400 5 x 220 5 x 30...

Page 170: ...ated for towing Follow these guidelines to ensure safe towing Do not tow a trailer until your vehicle has been driven at least 1 000 miles 1 600 km Consult your local motor vehicle laws for towing a trailer Refer to the instructions included with towing accessories for the proper installation and adjustment specifications Thoroughly prepare your vehicle for towing Refer to Preparing to tow in this...

Page 171: ... Safety chains Always connect the trailer s safety chains to the frame or hook retainers of the vehicle hitch To connect the trailer s safety chains cross the chains under the trailer tongue and allow slack for turning corners If you use a rental trailer follow the instructions that the rental agency gives to you Do not attach safety chains to the bumper Trailer brakes Electric brakes and manual a...

Page 172: ... trailer wheels will clear curbs and other obstacles To aid in engine transmission cooling and A C efficiency during hot weather while stopped in traffic place the gearshift lever in P Park After you have traveled 50 miles 80 km thoroughly check your hitch electrical connections and trailer wheel lug nuts If you are driving down a long or steep hill shift to a lower gear Do not apply the brakes co...

Page 173: ...been submerged in water Rear axle lubricant quantities are not to be checked or changed unless a leak is suspected or repair required RECREATIONAL TOWING Follow these guidelines if you have a need for recreational RV towing An example of recreational towing would be towing your vehicle behind a motor home In case of a roadside emergency with a disabled vehicle please refer to Wrecker towing in the...

Page 174: ...ected engine avoid pressing the accelerator before or during starting Only use the accelerator when you have difficulty starting the engine For more information on starting the vehicle refer to Starting the engine in this chapter WARNING Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system creating the risk of fire or other damage WARNING Do not...

Page 175: ...ed does not slow down automatically have the vehicle checked Do not allow the vehicle to idle for more than 10 minutes at the higher engine RPM Before starting the vehicle 1 Make sure all vehicle occupants have buckled their safety belts For more information on safety belts and their proper usage refer to the Seating and Safety Restraints chapter 2 Make sure the headlamps and vehicle accessories a...

Page 176: ...celerator to the floor and try again this will allow the engine to crank with the fuel shut off in case the engine is flooded with fuel Cold weather starting flexible fuel vehicles only The starting characteristics of all grades of E85 ethanol make it unsuitable for use when ambient temperatures fall below 0 F 18 C Consult your fuel distributor for the availability of winter grade ethanol As the o...

Page 177: ...ee Choosing the right fuel in the Maintenance and Specifications chapter for more information on ethanol If the engine fails to start using the preceding instructions flexible fuel vehicles only 1 Press and hold down the accelerator 1 3 to 1 2 way to floor then crank the engine 2 When the engine starts release the key then gradually release the accelerator pedal as the engine speeds up If the engi...

Page 178: ...ater with ungrounded electrical systems or two pronged cheater adapters Prior to using the engine block heater follow these recommendations for proper and safe operation For your safety use an outdoor extension cord that is product certified by Underwriter s Laboratory UL or Canadian Standards Association CSA Use only an extension cord that can be used outdoors in cold temperatures and is clearly ...

Page 179: ...cle terminals are clean and dry prior to use To clean them use a dry cloth Depending on the type of factory installed equipment your engine block heater system may consume anywhere between 400 watts or 1000 watts of power per hour Your factory installed block heater system does not have a thermostat however maximum temperature is attained after approximately three hours of operation Block heater o...

Page 180: ...noise The use of modern friction materials with emphasis on improved performance and environmental considerations can lead to more dust than in the past Brake dust can be cleaned by weekly washing with soapy water and a soft sponge Heavier deposits can be removed with Motorcraft威 Wheel and Tire Cleaner See the Cleaning chapter for more information Anti lock brake system ABS This vehicle is equippe...

Page 181: ...cles and bring the vehicle to a controlled stop The anti lock system does not reduce stopping distance Always leave enough room between your vehicle and the vehicle in front of you to stop We recommend that you familiarize yourself with this braking technique However avoid taking any unnecessary risks ABS warning lamp The ABS warning lamp in the instrument cluster momentarily illuminates when the ...

Page 182: ...shift is latched in P Park Turn the ignition to the off position and remove the key whenever you leave your vehicle The parking brake is not recommended to stop a moving vehicle However if the normal brakes fail the parking brake can be used to stop your vehicle in an emergency Since the parking brake applies only the rear brakes the vehicle s stopping distance will increase greatly and the handli...

Page 183: ...over personal injury and death If you experience a severe road event SLOW DOWN The traction control switch is located on the instrument panel The traction control system will automatically turn on every time the ignition is turned off and on When disabled OFF will be illuminated on the switch The traction control system will automatically turn on every time the ignition is turned to off and on If ...

Page 184: ...e seeking service by your authorized dealer Do not fill the power steering pump reservoir above the maximum level as this may result in leaks from the reservoir See Power steering fluid in the Maintenance and Specifications chapter If the power steering system breaks down or if the engine is off you can steer the vehicle manually but it takes more effort If the steering wanders or pulls check for ...

Page 185: ...to the driver BRAKE SHIFT INTERLOCK This vehicle is equipped with a brake shift interlock feature that prevents the gearshift lever from being moved from P Park when the ignition is in the on position unless brake pedal is pressed If you cannot move the gearshift lever out of P Park with ignition in the on position and the brake pedal pressed it is possible that a fuse has blown or the vehicle s b...

Page 186: ...ify that the brakelamps are working WARNING Always set the parking brake fully and make sure the gearshift is latched in P Park Turn the ignition to the off position and remove the key whenever you leave your vehicle WARNING If the parking brake is fully released but the brake warning lamp remains illuminated the brakes may not be working properly See your authorized dealer AUTOMATIC TRANSMISSION ...

Page 187: ...Hold the brake pedal down while in this position Overdrive The normal driving position for the best fuel economy Transmission operates in gears one through four Overdrive can be deactivated by pressing the transmission control switch on the gearshift lever The transmission control indicator light TCIL will illuminate on the instrument cluster Drive not shown Drive is activated when the transmissio...

Page 188: ... not downshift into 1 First at high speeds allows for 1 First when vehicle reaches slower speeds Forced downshifts Allowed in Overdrive or Drive Press the accelerator to the floor Allows transmission to select an appropriate gear If your vehicle gets stuck in mud or snow If your vehicle gets stuck in mud or snow it may be rocked out by shifting between forward and reverse gears stopping between sh...

Page 189: ...ter may enter your engine s air intake and severely damage your engine or your vehicle may stall Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage Once through the water always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal Wet brakes do not stop the ve...

Page 190: ...n a 12 month period winch out available within 100 feet 30 5 meters of a paved or county maintained road no recoveries towing Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles 56 km of the disablement location or to the nearest authorized dealer If a member requests to be towed to an authorized dealer more than 35 miles 56 km from the disablement location the member ...

Page 191: ... Guide in the glove box Canadian Roadside coverage and benefits may differ from the U S coverage Please refer to your Warranty Guide or visit our website at www ford ca for information on Canadian services and benefits Canadian customers who need to obtain roadside information call 1 800 665 2006 or visit our website at www ford ca HAZARD FLASHER CONTROL The hazard flasher is located on the steeri...

Page 192: ... side of the trunk behind the left rear tail light and the trunk liner Use the following procedure to reset the fuel pump shut off switch 1 Turn the ignition to the off position 2 Check the fuel system for leaks 3 If no fuel leak is apparent reset the fuel pump shut off switch by pressing the reset button 4 Turn the ignition to the on position Pause for a few seconds and return the key to the off ...

Page 193: ...OLOR Fuse rating Mini fuses Standard fuses Maxi fuses Cartridge maxi fuses Fuse link cartridge 2A Grey Grey 3A Violet Violet 4A Pink Pink 5A Tan Tan 7 5A Brown Brown 10A Red Red 15A Blue Blue 20A Yellow Yellow Yellow Blue Blue 25A Natural Natural Natural Natural 30A Green Green Green Pink Pink 40A Orange Green Green 50A Red Red Red 60A Blue Yellow Yellow 70A Tan Brown 80A Natural Black Black Passe...

Page 194: ...er mirrors Mirror switch Keypad switch Decklid switch Adjustable pedal switch Driver s door module Cluster 3 5A Ignition START Audio mute Police power distribution box PDB Police vehicles only 4 10A Lighting control module LCM switch illumination Autolamp sensor 5 7 5A Ignition ON ACC LCM 6 7 5A LCM 7 10A Ignition ON ACC Wiper module Roadside Emergencies 194 2011 Crown Victoria cro Owners Guide 3r...

Page 195: ...es only 11 15A Ignition ON Turn signals 12 15A Audio 13 10A Ignition ON rear air suspension module RASM Cluster 14 15A Taxi Adjustable pedals 15 10A Ignition ON EATC module A C mode switch vehicles equipped with manual A C only A C blower relay coil 16 20A On board diagnostics OBD II 17 10A Ignition ON A C mode switch vehicles equipped with manual A C Blend door Heated seat modules 18 15A LCM inte...

Page 196: ...Overdrive cancel switch Traction control switch 27 Not used 28 7 5A Brake signal LCM brake transmission shift interlock ABS 29 2A Hazard in Police vehicles only 30 2A Battery saver Police vehicles only 31 5A Key in LCM 32 2A Hazard out Police vehicles only 33 10A Fire suppression module if equipped Police vehicles only K101 Full ISO relay Window relay Decklid Police vehicles only Power distributio...

Page 197: ...gh current fuses are coded as follows Fuse Relay Location Fuse Amp Rating Protected Circuits 1 30A Ignition switch 2 20A Spot lights Police vehicles only 3 10A Powertrain control module PCM keep alive power Canister vent 4 20A Fuel relay feed 5 10A Rear air suspension module RASM 503 502 501 24 23 20 19 22 21 302 303 304 301 207 201 202 203 204 209 206 208 205 602 118 114 110 106 102 117 113 109 1...

Page 198: ...uis only Police accessory battery feed 1 Police vehicles only 16 20A Heated seats Grand Marquis only Police accessory battery feed 2 Police vehicles only 17 10A Commercial R A Crown Victoria only 18 10A Commercial R A Crown Victoria only 19 15A Injectors 20 15A PCM 21 15A Powertrain loads and sensors 22 20A Police power distribution box PDB outputs Police vehicles only 23 20A Police PDB outputs Po...

Page 199: ...109 20A ABS module Valves 110 30A Wiper module 111 50A Police PDB or Police accessory battery feed Police vehicles only 112 30A Air suspension compressor non Police vehicles only 40A Police PDB relay feed Police vehicles only 113 50A Police light bar or Police right hand kick panel accessory battery feed Police vehicles only 114 50A Police PDB or Police accessory battery feed Police vehicles only ...

Page 200: ... 1 2 ISO relay Horn 301 Full ISO relay Starter 302 Full ISO relay Air compressor non Police vehicles only RUN ACC relay Police vehicles only 303 Full ISO relay Blower 304 Full ISO relay Rear defrost relay 501 Not used 502 Diode PCM 503 Not used 601 20A Circuit breaker Power seats Lumbar Decklid Police vehicles only 602 20A Circuit breaker RUN ACC relay feed Windows Decklid Police vehicles only Min...

Page 201: ... of tire sealants may damage your tire pressure monitoring system TPMS and should not be used However if you must use a sealant the TPMS sensor and valve stem on the wheel must be replaced by an authorized Ford dealer WARNING Refer to Tire pressure monitoring system TPMS in the Tires Wheels and Loading chapter for important information If the tire pressure monitor sensor becomes damaged it will no...

Page 202: ...hicle with the dissimilar spare tire Use more than one dissimilar spare tire at a time Use commercial car washing equipment Try to repair the dissimilar spare tire Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following Handling stability and braking performance Comfort and noise Ground clearance and parking at curbs Winter weather dr...

Page 203: ...ving vehicles with a load on the cargo rack Drive cautiously when using a full size dissimilar spare tire wheel and seek service as soon as possible Full size matching spare tire wheel information This spare tire wheel will match the road tire wheel When driving with the full size matching spare tire wheel do not exceed 70 mph 113 km h It is intended for temporary use only This means if you need t...

Page 204: ... WARNING On vehicles equipped with air suspension turn off the air suspension switch prior to jacking hoisting or towing your vehicle Refer to Air suspension system in the Driving chapter 2 Remove the lug wrench from the jack Rotate the lug wrench socket out from the handle OFF A Roadside Emergencies 204 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 205: ...omeone else could be seriously injured WARNING Do not attempt to change a tire on the side of the vehicle close to moving traffic Pull far enough off the road to avoid the danger of being hit when operating the jack or changing the wheel Note Passengers should not remain in the vehicle when the vehicle is being jacked 1 Block the diagonally opposite wheel 2 Remove any wheel trim Insert the tapered...

Page 206: ...nd WARNING To lessen risk of personal injury do not put any part of your body under the vehicle while changing a tire Do not start the engine when your vehicle is on the jack The jack is ONLY meant for changing the tire Never use the rear differential as a jacking point 4 Remove the metal lug nuts with the lug wrench 5 Replace the flat tire wheel assembly with the spare tire wheel assembly making ...

Page 207: ...eel lug nut torque ft lb N m 1 2 x 20 100 135 Torque specifications are for nut and bolt threads free of dirt and rust Use only Ford recommended replacement fasteners WARNING When a wheel is installed always remove any corrosion dirt or foreign materials present on the mounting surfaces of the wheel or the surface of the wheel hub brake drum or brake disc that contacts the wheel Ensure that any fa...

Page 208: ...start capability Attempting to push start a vehicle with an automatic transmission may cause transmission damage Preparing your vehicle When the battery is disconnected or a new battery is installed the automatic transmission must relearn its shift strategy As a result the transmission may have firm and or soft shifts This operation is considered normal and will not affect function or durability o...

Page 209: ...y 3 Connect the negative cable to the negative terminal of the assisting battery 4 Make the final connection of the negative cable to an exposed metal part of the stalled vehicle s engine away from the battery and the carburetor fuel injection system Note Do not attach the negative cable to fuel lines engine rocker covers the intake manifold or electrical components as grounding points WARNING Do ...

Page 210: ...is used to designate the assisting boosting battery 1 Remove the jumper cable from the ground metal surface 2 Remove the jumper cable on the negative terminal of the booster vehicle s battery 3 Remove the jumper cable from the positive terminal of the booster vehicle s battery 4 Remove the jumper cable from the positive terminal of the disabled vehicle s battery After the disabled vehicle has been...

Page 211: ...lingbelt towing procedure If equipped with an air suspension system the air suspension control in the luggage compartment must be turned to the off position before your vehicle can be towed If the vehicle is towed by other means or incorrectly vehicle damage may occur Ford Motor Company produces a towing manual for all authorized tow truck operators Have your tow truck operator refer to this manua...

Page 212: ... the ground under the following conditions Vehicle is facing forward so that it is being towed in a forward direction Place the transmission in N Neutral Refer to Brake shift interlock in the Driving chapter for specific instructions if you cannot move the gear shift lever into N Neutral Maximum speed is not to exceed 35 mph 56 km h Maximum distance is 50 miles 80 km Roadside Emergencies 212 2011 ...

Page 213: ... made using Ford or Motorcraft威 parts or remanufactured or other parts that are authorized by Ford Away from home If you are away from home when your vehicle needs service contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer In the United States Mailing address Ford Motor Company Customer Relationship Center P O Box 6248 Dearb...

Page 214: ...f your inquiry or concern remains unresolved contact the Sales Manager Service Manager or Customer Relations Manager 3 If you require assistance or clarification on Ford Motor Company policies please contact the Ford Customer Relationship Center In order to help you serve you better please have the following information available when contacting a Customer Relationship Center Vehicle Identificatio...

Page 215: ...asonable allowance for consumer use The consumer has the right to choose whether to receive a refund or replacement vehicle California Civil Code Section 1793 22 b presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if within the first 18 months of ownership of a new vehicle or the first 18 000 miles 29 000 km whichever...

Page 216: ...ation and if your claim is eligible you may participate in the arbitration process An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person The arbitrator will consider the testimony provided and make a decision after the hearing Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file y...

Page 217: ...have failed This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings In the CAMVAP program impartial third party arbitrators conduct hearings at mutually convenient times and places in an informal environment These impartial arbitrators review the positions of the parties make decisions and when appropriate render awards to resolve dis...

Page 218: ...ANY FORD EXPORT OPERATIONS GLOBAL INITIATIVES 1555 Fairlane Drive Fairlane Business Park 3 Allen Park Michigan 48101 U S A Telephone 313 594 4857 For customers in Guam the Commonwealth of the Northern Mariana Islands CNMI America Samoa and the U S Virgin Islands please feel free to call our Toll Free Number 800 841 FORD 3673 FAX 313 390 0804 Email expcac ford com If your vehicle must be serviced w...

Page 219: ...ther foreign country contact the nearest authorized dealer If the authorized dealer employees cannot help you they can direct you to the nearest Ford affiliate office Customers in the U S should call 1 800 392 3673 ORDERING ADDITIONAL OWNER S LITERATURE To order the publications in this portfolio contact Helm Incorporated at HELM INCORPORATED P O Box 07150 Detroit Michigan 48207 Or to order a free...

Page 220: ...ur dealer or Ford Motor Company To contact NHTSA you may call the Vehicle Safety Hotline toll free at 1 888 327 4236 TTY 1 800 424 9153 go to http www safercar gov or write to Administrator 1200 New Jersey Avenue Southeast Washington D C 20590 You can also obtain other information about motor vehicle safety from http www safercar gov REPORTING SAFETY DEFECTS CANADA ONLY If you believe that your ve...

Page 221: ...posits because they can cause damage to the vehicle s paintwork and trim over time Use Motorcraft威 Bug and Tar Remover ZC 42 which is available from your authorized dealer Remove any exterior accessories such as antennas before entering a car wash Suntan lotions and insect repellents can damage any painted surface if these substances come in contact with your vehicle wash off as soon as possible E...

Page 222: ...avy dirt and brake dust accumulation may require agitation with a sponge Rinse thoroughly with a strong stream of water Never apply any cleaning chemical to hot or warm wheel rims or covers Some automatic car washes may cause damage to the finish on your wheel rims or covers Industrial strength heavy duty cleaners or cleaning chemicals in combination with brush agitation to remove brake dust and d...

Page 223: ...n the running engine may cause internal damage Never wash or rinse any ignition coil spark plug wire or spark plug well or the area in and around these locations PLASTIC NON PAINTED EXTERIOR PARTS Use only approved products to clean plastic parts These products are available from your authorized dealer For routine cleaning use Motorcraft威 Detail Wash ZC 3 A If tar or grease spots are present use M...

Page 224: ...car wash facilities Be sure to replace wiper blades when they appear worn or do not function properly Do not use abrasives as they may cause scratches Do not use fuel kerosene or paint thinner to clean any parts If you cannot remove those streaks after cleaning with the glass cleaner or if the wipers chatter and move in a jerky motion clean the outer surface of the windshield and the wiper blades ...

Page 225: ... more thorough cleaning use a mild soap and water solution If the spot cannot be completely cleaned by this method the area may be cleaned using a commercially available cleaning product designed for automotive interiors 3 If necessary apply more soap and water solution or cleaning product to a clean white cotton cloth and press the cloth onto the soiled area allow this to set at room temperature ...

Page 226: ...e surface with a soft damp cloth For more thorough cleaning wipe the surface with a mild soap and water solution In Canada use Motorcraft威 Vinyl Cleaner CXC 93 Dry the area with a soft cloth If the leather cannot be completely cleaned using a mild soap and water solution the leather may be cleaned using a commercially available leather cleaning product designed for automotive interiors To check fo...

Page 227: ...e seating covers and should be considered as proof of a genuine leather product In order to lessen the appearance of certain scratches and other wear marks apply conditioner on the affected area following the same instructions as in the Conditioning section Conditioning Bottles of King Ranch威 Leather Conditioner are available at the King Ranch威 Saddle Shop Visit the website at www krsaddleshop com...

Page 228: ...l Cleaner ZC 15 Motorcraft威 Detail Wash ZC 3 A Motorcraft威 Dusting Cloth ZC 24 Motorcraft威 Engine Shampoo and Degreaser U S only ZC 20 Motorcraft威 Engine Shampoo Canada only CXC 66 A Motorcraft威 Multi Purpose Cleaner Canada only CXC 101 Motorcraft威 Premium Glass Cleaner Canada only CXC 100 Motorcraft威 Premium Quality Windshield Washer Fluid Canada only CXC 37 A B D or F Motorcraft威 Premium Windshi...

Page 229: ...erformance in your vehicle PRECAUTIONS WHEN SERVICING YOUR VEHICLE Do not work on a hot engine Make sure that nothing gets caught in moving parts Do not work on a vehicle with the engine running in an enclosed space unless you are sure you have enough ventilation Keep all open flames and other burning material such as cigarettes away from the battery and all fuel related parts Working with the eng...

Page 230: ...emoved and do not remove it while the engine is running OPENING THE HOOD 1 Inside the vehicle pull the hood release handle located under the instrument panel 2 Go to the front of the vehicle and release the auxiliary latch that is located under the front of the hood 3 Lift the hood until the lift cylinders hold it open Maintenance and Specifications 230 2011 Crown Victoria cro Owners Guide 3rd Pri...

Page 231: ...hield washer fluid reservoir 4 Air filter assembly 5 Power steering fluid reservoir 6 Engine coolant reservoir 7 Battery 8 Power distribution box 9 Engine oil filler cap 10 Automatic transmission fluid dipstick Maintenance and Specifications 231 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 232: ...s or washer system WARNING If you operate your vehicle in temperatures below 40 F 5 C use washer fluid with antifreeze protection Failure to use washer fluid with antifreeze protection in cold weather could result in impaired windshield vision and increase the risk of injury or accident CHANGING THE WIPER BLADES 1 Pull the wiper blade and arm away from the glass Turn the blade as much as possible ...

Page 233: ...oil 1 Make sure the vehicle is on level ground 2 Turn the engine off and wait up to 15 minutes for the oil to drain into the oil pan 3 Set the parking brake and ensure the gearshift is securely latched in P Park 4 Open the hood Protect yourself from engine heat 5 Locate and carefully remove the engine oil level dipstick 6 Wipe the dipstick clean Insert the dipstick fully then remove it again If th...

Page 234: ...chapter 2 If the engine oil level is not within the normal operating range add only certified engine oil of the recommended viscosity Remove the engine oil filler cap and use a funnel to pour the engine oil into the opening 3 Recheck the engine oil level Make sure the oil level is not above the normal operating range on the engine oil level dipstick 4 Install the dipstick and ensure it is fully se...

Page 235: ...your vehicle s engine Refer to Maintenance product specifications and capacities later in this chapter for more information Do not use supplemental engine oil additives cleaners or other engine treatments They are unnecessary and could lead to engine damage that is not covered by Ford warranty Change your engine oil and filter according to the appropriate schedule listed in the scheduled maintenan...

Page 236: ...to store your vehicle for an extended period of time This will minimize the discharge of your battery during storage Note Electrical or electronic accessories or components added to the vehicle by the dealer or the owner may adversely affect battery performance and durability WARNING Batteries normally produce explosive gases which can cause personal injury Therefore do not allow flames sparks or ...

Page 237: ...s 1 With the vehicle at a complete stop set the parking brake 2 Put the gearshift in P Park turn off all accessories and start the engine 3 Run the engine until it reaches normal operating temperature 4 Allow the engine to idle for at least one minute 5 Turn the A C on and allow the engine to idle for at least one minute 6 Release the parking brake With your foot on the brake pedal and with the A ...

Page 238: ...unda tool 300 ROB75240E available from your dealer Ford does not recommend the use of hydrometers or coolant test strips for measuring coolant concentration The level of coolant should be maintained at the FULL COLD level or within the COLD FILL RANGE in the coolant reservoir If the level falls below add coolant per the instructions in the Adding engine coolant section Your vehicle was factory fil...

Page 239: ...ne coolant to the reservoir Refer to Adding engine coolant in this chapter Note Automotive fluids are not interchangeable do not use engine coolant antifreeze or windshield washer fluid outside of its specified function and vehicle location Adding engine coolant When adding coolant make sure it is a 50 50 mixture of engine coolant and distilled water Add the mixture to the coolant reservoir when t...

Page 240: ...lant can cause engine damage from corrosion overheating or freezing Do not use alcohol methanol brine or any engine coolants mixed with alcohol or methanol antifreeze coolant Alcohol and other liquids can cause engine damage from overheating or freezing Do not add extra inhibitors or additives to the coolant These can be harmful and compromise the corrosion protection of the engine coolant For veh...

Page 241: ... and adjust the concentration It may take several drains and additions to obtain a 50 50 coolant concentration Whenever coolant has been added the coolant level in the coolant reservoir should be checked the next few times you drive the vehicle If necessary add enough 50 50 concentration of engine coolant and distilled water to bring the liquid level to the proper level If you have to add more tha...

Page 242: ...the coolant concentration below 40 Decreased engine coolant concentrations below 40 will decrease the corrosion freeze protection characteristics of the engine coolant and may cause engine damage If available refer to the chart on the coolant container to ensure the coolant concentration in your vehicle will provide adequate protection at the temperatures in which you drive Vehicles driven year ro...

Page 243: ...the vehicle with caution The vehicle will not be able to maintain high speed operation and the engine will run rough Remember that the engine is capable of completely shutting down automatically to prevent engine damage therefore 1 Pull off the road as soon as safely possible and turn off the engine 2 Arrange for the vehicle to be taken to an authorized dealer 3 If this is not possible wait a shor...

Page 244: ...OUT AUTOMOTIVE FUELS Important safety precautions WARNING Do not overfill the fuel tank The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire WARNING The fuel system may be under pressure If the fuel filler cap is venting vapor or if you hear a hissing sound wait until it stops before completely removing the fuel filler cap Otherwise fuel may spray out and injure you...

Page 245: ...tion could lead to permanent injury Fuels can also be harmful if absorbed through the skin If fuel is splashed on the skin and or clothing promptly remove contaminated clothing and wash skin thoroughly with soap and water Repeated or prolonged skin contact with fuel liquid or vapor causes skin irritation Be particularly careful if you are taking Antabuse or other forms of disulfiram for the treatm...

Page 246: ... Starting in the Driving chapter Ethanol is more chemically active than gasoline It corrodes some metals and causes some plastic and rubber components to swell break down or become brittle and crack especially when mixed with gasoline Special materials and procedures have been developed for flexible fuel vehicles and the dispensers used by ethanol fuel providers WARNING Flexible fuel components an...

Page 247: ... Place approved fuel container on the ground DO NOT fill a fuel container while it is in the vehicle including the cargo area Keep the fuel pump nozzle in contact with the fuel container while filling DO NOT use a device that would hold the fuel pump handle in the fill position Fuel filler cap When fueling your vehicle 1 Turn the engine off 2 Carefully turn the filler cap counterclockwise until it...

Page 248: ...ap is venting vapor or if you hear a hissing sound wait until it stops before completely removing the fuel filler cap Otherwise fuel may spray out and injure you or others WARNING If you do not use the proper fuel filler cap excessive vacuum in the fuel tank may damage the fuel system or cause the fuel cap to disengage in a collision which may result in personal injury FFV Flex Fuel Vehicle fuel c...

Page 249: ...r vehicle is flex fuel capable it is designed to use Fuel Ethanol Ed75 Ed85 Regular unleaded gasoline or any mixture of the two fuels Use of other fuels such as Fuel Methanol may cause powertrain damage a loss of vehicle performance and your warranty may be invalidated It is best not to alternate repeatedly between gasoline and E85 If you do switch fuels it is recommended that you add as much fuel...

Page 250: ...warranty Many of the world s automakers approved the World Wide Fuel Charter that recommends gasoline specifications to provide improved performance and emission control system protection for your vehicle Gasolines that meet the World Wide Fuel Charter should be used when available Ask your fuel supplier about gasolines that meet the World Wide Fuel Charter Running out of fuel Avoid running out of...

Page 251: ... small amount of fuel remaining in the fuel tank after the fuel gauge indicates empty The amount of usable fuel in the empty reserve varies and should not be relied upon to increase driving range When refueling your vehicle after the fuel gauge indicates empty you might not be able to refuel the full amount of the advertised capacity of the fuel tank due to the empty reserve still present in the t...

Page 252: ...ng style good driving and fuel economy habits Give consideration to the lists that follow and you may be able to change a number of variables and improve your fuel economy Habits Smooth moderate operation can yield up to 10 savings in fuel Steady speeds without stopping will usually give the best fuel economy Idling for long periods of time greater than one minute may waste fuel Anticipate stoppin...

Page 253: ... loading a vehicle or towing a trailer may reduce fuel economy at any speed Carrying unnecessary weight may reduce fuel economy approximately 1 mpg 0 4 km L is lost for every 400 lb 180 kg of weight carried Adding certain accessories to your vehicle for example bug deflectors rollbars light bars running boards ski racks may reduce fuel economy Using fuel blended with alcohol may lower fuel economy...

Page 254: ...intenance replacements or for service of components affecting emission control such non Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability WARNING Do not park idle or drive your vehicle in dry grass or other dry ground cover The emission system heats up the engine compartment and exhaust system which can start a fire Illumination of the service engine...

Page 255: ... soon indicator to illuminate Examples are 1 The vehicle has run out of fuel the engine may misfire or run poorly 2 Poor fuel quality or water in the fuel the engine may misfire or run poorly 3 The fuel cap may not have been securely tightened See Fuel filler cap in this chapter 4 Driving through deep water the electrical system may be wet These temporary malfunctions can be corrected by filling t...

Page 256: ...ht times it means that the vehicle is not ready for I M testing if the service engine soon indicator stays on solid it means that the vehicle is ready for I M testing The OBD II system is designed to check the emission control system during normal driving A complete check may take several days If the vehicle is not ready for I M testing the following driving cycle consisting of mixed city and high...

Page 257: ...s below the MAX line that do not trigger the brake system warning lamp are within the normal operating range there is no need to add fluid If the fluid levels are outside of the normal operating range the performance of your brake system could be compromised seek service from your authorized dealer immediately TRANSMISSION FLUID Checking automatic transmission fluid Refer to your scheduled mainten...

Page 258: ...h a clean dry lint free rag If necessary refer to Identifying components in the engine compartment in this chapter for the location of the dipstick 6 Install the dipstick making sure it is fully seated in the filler tube 7 Remove the dipstick and inspect the fluid level The fluid should be in the designated area for normal operating temperature or ambient temperature Low fluid level Do not drive t...

Page 259: ...ally indicated on the dipstick Refer to Maintenance product specifications and capacities in this chapter Use of a non approved automatic transmission fluid may cause internal transmission component damage If necessary add fluid in 1 2 pint 250 ml increments through the filler tube until the level is correct If an overfill occurs excess fluid should be removed by an authorized dealer An overfill c...

Page 260: ...ir filter housing and cover clean to remove any dirt or debris and to ensure good sealing 5 Install a new air filter element Be careful not to crimp the filter element edges between the air filter housing and cover This could cause filter damage and allow unfiltered air to enter the engine if not properly seated 6 Replace the air filter housing cover and secure the clamps 7 Replace the air inlet t...

Page 261: ...tion Periodically wash vehicles stored in exposed locations Touch up raw or primed metal to prevent rust Cover chrome and stainless steel parts with a thick coat of auto wax to prevent discoloration Re wax as necessary when the vehicle is washed See the Cleaning chapter for more information Lubricate all hood door and trunk lid hinges and latches with a light grade oil See the Cleaning chapter for...

Page 262: ...s to ensure battery charge is maintained for quick starting Note If battery cables are disconnected it will be necessary to reset memory features Brakes Make sure brakes and parking brake are fully released Tires Maintain recommended air pressure Miscellaneous Make sure all linkages cables levers and pins under vehicle are covered with grease to prevent rust Move vehicles at least 25 feet 8 m ever...

Page 263: ...r filter element FA 1783 Fuel filter FG 1114 Battery standard BXT 65 650 Battery heavy duty BXT 65 750 Oil filter FL 820 S Oil filter with oil cooler FL 910 Spark plugs 1 1 For spark plug replacement see your authorized dealer Refer to scheduled maintenance information for the appropriate intervals for changing the spark plugs Replace the spark plugs with ones that meet Ford material and design sp...

Page 264: ...arts 17 6L Motorcraft威 Premium Gold Engine Coolant yellow colored 1 VC 7 B US CVC 7 B Canada WSS M97B51 A1 1 Engine oil 6 0 quarts 5 7L Motorcraft威 SAE 5W 20 Premium Synthetic Blend Motor Oil US Motorcraft威 SAE 5W20 Full Synthetic Motor Oil US Motorcraft威 SAE 5W 20 Super Premium Motor Oil Canada Motorcraft威 SAE 5W 20 Synthetic Motor Oil Canada 2 XO 5W20 QSP US XO 5W20 QFS US CXO 5W20 LSP12 Canada ...

Page 265: ...ring fluid Between MIN and MAX on reservoir Motorcraft威 MERCON威 V ATF XT 5 QM MERCON威 V Automatic transmission fluid 4R75E 13 9 quarts 13 2L 3 Motorcraft威 MERCON威 LV ATF 4 XT 10 QLV MERCON威 LV Rear axle fluid 5 5 0 pints 2 4L 6 7 Motorcraft威 SAE 80W 90 Premium Rear Axle Lubricant XY 80W90 QL WSP M2C197 A Rear axle fluid Police 5 Motorcraft威 SAE 75W 140 Synthetic Rear Axle Lubricant XY 75W140 QL WS...

Page 266: ...uid level should be set by the indication on the dipstick s normal operating range Police or Handling Package refill capacity 12 8 quarts 12 1L 4 Use of any fluid other than the recommended fluid may cause transmission damage Refer to scheduled maintenance information to determine the correct service interval 5 Rear axles are considered lubricated for life when the vehicle is used for normal servi...

Page 267: ... or Ethanol E85 Firing order 1 3 7 2 6 5 4 8 1 3 7 2 6 5 4 8 Ignition system Coil on plug Coil on plug Spark plug gap 0 052 0 056 inch 1 32 1 42 mm 0 041 0 047 inch 1 04 1 20 mm Compression ratio 9 4 1 9 4 1 Engine drivebelt routing Maintenance and Specifications 267 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 268: ...ated The Safety Compliance Certification Label is located on the structure B Pillar by the trailing edge of the driver s door or the edge of the driver s door Vehicle identification number VIN The vehicle identification number is located on the driver side instrument panel Please note that in the graphic XXXX is representative of your vehicle identification number XXXXXXXXXXXXXXXXX Maintenance and...

Page 269: ...y type 4 Engine type 5 Check digit 6 Model year 7 Assembly plant 8 Production sequence number TRANSMISSION CODE DESIGNATIONS You can find a transmission code on the Safety Compliance Certification Label The following table tells you which transmission each code represents Description Code Four speed automatic overdrive 4R75E Q Maintenance and Specifications 269 2011 Crown Victoria cro Owners Guide...

Page 270: ...ket continues to increase some of these heavy duty components have become standard across the Crown Victoria line to reduce parts and manufacturing complexity Components that are part of the option packages are listed below and on the following pages with a brief outline of their major features and their contribution to overall vehicle performance handling and usage Failure to maintain your vehicl...

Page 271: ...p odometer Pressing the odometer reset button a second time will display the idle meter hours followed by an h for hours The idle meter only accumulates time when the vehicle is in P Park or N Neutral Displayed time is cumulative for the vehicle It cannot be reset to zero Police Fleet vehicles often experience long periods of idling during which engine oil will continue to break down but mileage i...

Page 272: ...rolyte level is below the level indicator in any cell add enough pure water to bring the level up to the indicator Never add electrolyte battery acid to the battery as this could shorten battery life Battery long term storage Make sure that the battery is fully charged before putting the vehicle in storage Disconnect the negative cable if it will be stored for an extended period of time If the bat...

Page 273: ...artment This connector contains several fused power feeds and inputs available for the addition of accessories The following tables show the circuits available for equipment Police Pin Function Gauge Color 1 5A Start 18 Red Black 2 Vehicle speed signal 18 Gray Black 3 Battery saver 18 Dark green Light green 4 20A Battery 14 Light green 5 15A Battery 18 Orange Light green 6 50A Battery 10 Tan Yello...

Page 274: ...ery access port for police auxiliary equipment mounted in the trunk It is capable of supplying 80 amps of battery power The front power distribution box PDB contains two 50 amp fuses which protect the power point Battery access is via two studs contained in an enclosure mounted in the trunk on the right side fender support The terminal with the red wires is the battery positive and the terminal wi...

Page 275: ...ng flash to pass However the low beam headlights will remain on and unaffected HEAVY DUTY SUSPENSION POLICE This option includes certain heavy duty components that contribute to the vehicle s stability and road handling capability under extremes of operation The police vehicle has a heavy duty steering gear extra control shock absorbers and heavy duty front and rear stabilizer bars COOLERS It is s...

Page 276: ...nylon overlay As such the following steps should be taken to avoid flatspotting when the vehicles are not used for a period of time Fleets should store the vehicles with 44 psi 303 kPa in the tires If the vehicle is stored for periods longer than 30 days it should be moved several feet at least once during each 30 day period so that a different portion of the tread contacts the ground Tire pressur...

Page 277: ...d the TPMS sensor located in the new tire wheel needs to be trained to the vehicle TPMS training tools such as P N 8C2Z 1A203 A can be purchased from any Ford dealer for use by the driver or shop technician for training the system after maintenance has been performed that requires system training The Tire Pressure Monitor Activation Tool P N 204 363 has more functionality and is designed primarily...

Page 278: ...re Note It is recommended that you read the entire procedure before attempting Note To enter the reset mode Steps 1 6 MUST be completed within 60 seconds 1 Place the ignition in the off position and keep the key in the ignition 2 Press and release the brake pedal 3 Cycle the ignition from off to on three times ending in the on position DO NOT start the engine Crown Victoria Severe Duty 278 2011 Cr...

Page 279: ...DO NOT start the engine If the reset mode has been entered successfully the horn will sound once and the TPMS indicator will flash If after repeated attempts to enter the reset mode the horn does not sound and the TPMS indicator does not flash seek service from your authorized dealer Crown Victoria Severe Duty 279 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 280: ...umber 204 363 must be held against the tire sidewall opposite the valve stem as illustrated For the TPMS training tool the device should be held as illustrated with the arrow on the tool pointing towards the rim do not use the tool with the arrow pointing away from the rim as it may not activate the sensor 9 Press and release the activation button while holding either tool to the side wall until t...

Page 281: ...in the brake system including the brake fluid Over time repeated exposure to high brake temperatures can degrade brake fluid potentially reducing its boiling point A lower boiling point could cause long brake pedal travel and a loss of braking confidence during subsequent pursuit driving Ford recommends that police fleets replace the brake fluid at every brake pad service interval Brake fluid may ...

Page 282: ...tion switch provides either white or night vision red options When the rocker switch is in the center position the lamp is off Pressing the left side white dot makes the lamp operate in the white light mode Pressing the right side red dot makes the lamp operate in the night vision red mode Mobile communication systems The Federal Communications Commission regulates the use of mobile communication ...

Page 283: ...ehicle components including wiring brake lines fuel tank and lines powertrain components exhaust system and suspension Also do not make electrical connections to vehicle electrical systems not specifically designed for aftermarket equipment installations Refer to the Wiring Diagram Manual for electrical system information Do not install any components into the powertrain control module PCM or PCM ...

Page 284: ... the event of a high speed rear impact The Trunk Pack provides more flexibility to officers transporting police equipment than the trunk packing considerations To improve trunk packing by police agencies Ford has made the following items available Trunk Pack a drop in box with a tough plastic shell made of high density Polyethylene HDPE It both aligns police equipment laterally in the trunk and ut...

Page 285: ...y use of the Trunk Pack as an additional level of safety Examples include with proposed orientation fire extinguisher fixed lug wrench 4 point fixed vertical rolotape measuring wheel fixed vertical safety flares lateral orientation in a container stop stick lateral mount on deck lid inner panel shovel lateral place at rear of trunk shotgun and rifle lateral store in case baton lateral place at rea...

Page 286: ...ommended that ammunition remain in the purchased container and be placed in a safe storage container Low risk items These items are soft in feel and pose a low risk of trunk wall rear seat area and fuel tank puncture Examples are a soft camera case biohazard kit in plastic boxes gloves safety rope tow strap traffic cones sleeves rain gear riot gear soft emergency blankets bullet resistant vest tie...

Page 287: ...can be pulled open 3 A firm strike on the cover about 20 lb ft 89 N m of force will deploy the system any time the key or engine is turned on In the event of a manual deployment nozzles will deploy to near ground level and the underbody of the vehicle will be covered with suppressant fluid The suppressant contains no hazardous materials but may cause minor skin or eye irritation and can be readily...

Page 288: ...all crashes No vehicle can eliminate the risk of fires You should not consider the vehicle fireproof because it is equipped with a fire suppression system Ballistic door panels if equipped Your vehicle may be equipped with ballistic door panels on one or both of the front doors Doors equipped with a ballistic panel are marked with a sticker on the interior door trim panel above the door handle ind...

Page 289: ... optimal ballistic protection The door panels are designed to provide a shield for the officer at the scene of an altercation Any protection afforded the officer while patrolling inside the vehicle is incidental The ballistic ceramic faces the outside of the door It is imperative that the officer using the panel as a ballistic shield has the exterior of the door facing the threat In other words th...

Page 290: ...ts deployment path Once the airbag has fully deployed any peripheral equipment surfaces that could come into contact with the airbag such as when the airbag deflates with the loading of an occupant must not damage the airbag or alter its deployment path Sharp edges corners or protrusions could damage the nylon airbag material and reduce the effectiveness of the airbag WARNING Do not place objects ...

Page 291: ...space for police equipment mounting The zone dimensions provided in Figures 6 through 8 are approximate and will vary with the loading of occupants in the seats All airbag and equipment mounting zone dimensions are approximate due to different airbag deployment characteristics No equipment will mount between the side of the front seat and the door trim to block deployment of the side airbag Figure...

Page 292: ...Figure 2 1 30 5 inches 775 mm Cross section through center of vehicle passenger side shown 1 Crown Victoria Severe Duty 292 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 293: ...Figure 3 1 23 6 inches 600 mm Front passenger compartment 2 17 inches 430 mm Front driver Crown Victoria Severe Duty 293 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 294: ...ches 200 mm From out board side of seat 2 15 inches 380 mm Forward of seat back Figure 5 if equipped 3 27 5 inches 700 mm Up from SAB module Crown Victoria Severe Duty 294 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 295: ... Area in front of center console from bottom of ashtray to top of instrument panel see Figure 2 for dimensions 4 11 inches 279 mm width horizontally centered on ashtray door 10 20 30 40 50 60 70 80 90 100 110 120 20 40 60 80 100 120 140 160 180 200 L P R N D 2 1 2 1 4 3 Crown Victoria Severe Duty 295 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 296: ...t panel 3 Prisoner screen 4 10 inches 254 mm 5 Area on tunnel between seats 6 Height 8 5 inches 216 mm 7 12 inches 305 mm 8 Area on tunnel beneath center console 9 Tunnel 10 Depth 1 5 inches 38 mm 7 5 6 4 3 8 2 9 10 1 Crown Victoria Severe Duty 296 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 297: ...RNING Do not attempt to tamper with disconnect or deactivate the airbag system Tampering with an airbag system could cause the bag to inflate or become inoperative The airbag system should not be disconnected or deactivated WARNING Do not mount or place any objects in the deployment path of an airbag 1 2 3 4 Crown Victoria Severe Duty 297 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 298: ...nough to activate the airbag reduce the risk of passengers being thrown from the vehicle SOME COMMON POLICE QUESTIONS AND ANSWERS ABOUT AIRBAGS Will there be any way to special order police vehicles without the airbag systems No Based on the federal law FMVSS 208 after August 31 1993 the Original Equipment Manufacturers OEMs will not be able to sell passenger cars that do not contain passive restr...

Page 299: ... properly safety belted It is recommended that such passengers be properly restrained in the rear seat if at all possible Can conditions encountered in aggressive pursuit driving situations e g high speed braking uneven road surfaces cause inadvertent inflation of an airbag that might result in loss of vehicle control No Aggressive pursuit driving conditions do not fit this criteria Airbags are de...

Page 300: ...er occurs first or the remainder of your new vehicle limited warranty Contact your dealer for details and a copy of the warranty The following is a list of several Ford Custom Accessories Not all accessories are available for all models For a complete listing of the accessories that are available for your vehicle please contact your dealer or visit our online store at www fordaccessories com U S o...

Page 301: ... such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician Mobile communications systems may harm the operation of your vehicle particularly if they are not properly designed for automotive use To avoid interference with other vehicle functions such as anti lock braking systems amateur radio users who install ...

Page 302: ... service plan authorized and backed by Ford Motor Company That means you get Reliable quality service anywhere you go Factory trained technicians Genuine Ford and Motorcraft威 Parts Rental car reimbursement If your vehicle is kept overnight for covered repairs you are eligible for rental car coverage including Bumper to Bumper warranty repairs or manufacturer s recalls Transferable coverage If you ...

Page 303: ...ce It covers regular checkups routine inspections preventive care and replacement of items that require periodic attention for normal wear Wiper blades Brake pads and linings Spark plugs except California Shock absorbers Clutch disc Belts and hoses Contact your selling Ford or Lincoln dealership today so they can customize a Ford Extended Service Plan that fits your driving lifestyle and budget In...

Page 304: ...Ford Extended Service Plan 304 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 305: ...plans available in various time distance and deductible combinations Each plan is tailored to fit your own driving needs including reimbursement for towing and rental When you purchase Ford ESP you receive added peace of mind protection throughout Canada and the United States provided by a network of participating Ford Motor Company dealers For more information visit your local Ford of Canada deal...

Page 306: ...meeting your service needs and to assuring your continuing satisfaction Protecting your investment Maintenance is an investment that will pay dividends in the form of improved reliability durability and resale value To ensure the proper performance of your vehicle and its emission control systems it is imperative that scheduled maintenance be completed at the designated intervals Your vehicle is v...

Page 307: ...ed immediately by a qualified expert such as the factory trained technicians at your dealership Your vehicle s oils and fluids should be changed at the specified intervals or in conjunction with a repair Flushing is a viable way to change fluid for many vehicle sub systems during scheduled maintenance It is critical that systems are flushed only with new fluid that is the same as that required to ...

Page 308: ...ons should be performed by the owner or a service technician at the intervals indicated Service information and supporting specifications are provided in this owner s guide Any adverse condition should be brought to the attention of your dealer or qualified service technician as soon as possible for the proper service advice The owner maintenance service checks are generally not covered by warrant...

Page 309: ... s Half shaft dust boots if equipped Battery performance Horn operation Clutch operation if equipped Radiator cooler heater and A C hoses Engine air filter Suspension component for leaks or damage Exhaust system Steering and linkage Exterior lamps and hazard warning system operation Tires for wear and proper pressure including spare Fluid levels fill if necessary Windshield for cracks chips or pit...

Page 310: ...Scheduled Maintenance 310 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 311: ...AND LOG The following section contains the Normal Schedule This schedule is presented at specific mileage kilometer intervals with exceptions noted Scheduled Maintenance 311 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 312: ...ic transmission fluid level if equipped with dipstick consult dealer for requirements Inspect brake pads shoes rotors drums brake linings hoses and parking brake Inspect engine cooling system concentration and hoses Inspect exhaust system and heat shields Inspect half shaft boots if equipped Inspect steering linkage ball joints suspension tie rod ends driveshaft and U joints lubricate if equipped ...

Page 313: ...ect automatic transmission fluid level if equipped with dipstick consult dealer for requirements Inspect brake pads shoes rotors drums brake linings hoses and parking brake Inspect engine cooling system concentration and hoses Inspect exhaust system and heat shields Inspect half shaft boots if equipped Inspect steering linkage ball joints suspension tie rod ends driveshaft and U joints lubricate i...

Page 314: ... and filter filter not required on 6F35 6F50 DPS6 and AWF 21 transmissions consult dealer for requirements Change manual transmission fluid Change rear axle fluid RWD vehicles Replace accessory drive belt s if not replaced within the last 100 000 miles 160 000 km Replace timing belt Fiesta failure to replace belt can cause internal engine damage 1 Initial replacement at 105 000 miles 168 000 km or...

Page 315: ... RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance 315 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus...

Page 316: ...E MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance 316 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 317: ...E MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance 317 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 318: ... top carrier Inspect frequently service as required Inspect and lubricate U joints See axle maintenance items under Exceptions Every 5 000 miles 8 000 km Inspect wheels and related components for abnormal noise wear looseness or drag Rotate tires inspect tires for wear and measure tread depth Every 5 000 miles 8 000 km or 6 months Change engine oil and filter Inspect and lubricate U joints Every 3...

Page 319: ...ering ball joints if equipped with grease fittings Rotate tires inspect tires for wear and measure tread depth Every 5 000 miles 8 000 km or 6 months Inspect and lubricate U joints Every 5 000 miles 8 000 km 6 months or 200 hours of engine operation Change engine oil and filter Every 15 000 miles 24 000 km Replace fuel filter Crown Victoria Grand Marquis and Town Car Every 30 000 miles 48 000 km C...

Page 320: ...equipped with grease fittings Rotate tires inspect tires for wear and measure tread depth Every 5 000 miles 8 000 km or 6 months Inspect and lubricate U joints Every 5 000 miles 8 000 km 6 months or as indicated by time mileage calculation Change engine oil and filter see description below Every 15 000 miles 24 000 km Replace fuel filter Every 30 000 miles 48 000 km Change automatic transmission f...

Page 321: ...ut distance is not accumulated on the odometer To assist fleet managers in maintaining proper oil change intervals the idle meter will help determine when an oil change is required For every hour that the vehicle idles it has accumulated the equivalent of approximately 33 miles 53 km of driving Using the combination of the vehicle odometer and idle meter allows the fleet manager to better determin...

Page 322: ...00 km or 6 months Change engine oil and filter Inspect and lubricate U joints Every 15 000 miles 24 000 km Replace fuel filter Crown Victoria Grand Marquis and Town Car Every 30 000 miles 48 000 km Change automatic transmission fluid except 6R80 transmission Every 50 000 miles 80 000 km Change manual transmission fluid Exclusive use of E85 Flex Fuel Vehicles only Every oil change interval If ran e...

Page 323: ...ODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance 323 2011 Crown Victoria cro Owners Guide 3rd Printing USA ...

Page 324: ...E MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance 324 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 325: ...of Traction Lok rear axles refer to Maintenance product specifications and capacities in the Maintenance and Specifications chapter for details The axle fluid should be changed anytime an axle has been submerged in water Police Taxi Livery vehicle axle maintenance Change rear axle fluid every 100 000 miles 160 000 km Rear axle fluid change may be waived if the axle was filled with 75W140 synthetic...

Page 326: ...the owner is using oils defined by the American Petroleum Institute API performance category of API SK or earlier for example SJ etc Edge MKX AWD only vehicles operating off road in sand during high ambient temperatures must replace the AWD PTU All wheel drive Power Transfer Unit lube every 20 000 miles 32 000 km Engine air filter cabin air filter replacement Engine air filter and cabin air filter...

Page 327: ...ge log DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance 327 2011 Crown Victoria cro Owners Guide 3rd Printing USA fus ...

Page 328: ...ice and fleet vehicles 270 Auxiliary power point 67 Axle lubricant specifications 264 Police and fleet vehicles 272 refill capacities 264 traction lok 185 B Battery 236 acid treating emergencies 236 jumping a disabled battery 208 maintenance free 236 Police vehicles 272 replacement specifications 263 servicing 236 Belt Minder威 107 Booster seats 139 Brakes 179 180 anti lock 180 181 anti lock brake ...

Page 329: ...istance outside the U S and Canada 217 Getting roadside assistance 190 Getting the service you need 213 Ordering additional owner s literature 219 Utilizing the Mediation Arbitration Program 217 D Daytime running lamps see Lamps 48 Defrost rear window 46 Dipstick automatic transmission fluid 257 engine oil 233 Driving under special conditions 188 through water 189 E Electronic message center 19 Em...

Page 330: ... 244 263 fuel pump shut off switch 192 improving fuel economy 251 octane rating 249 267 quality 249 running out of fuel 250 safety information relating to automotive fuels 244 Fuel flex fuel vehicle FFV 244 248 249 Fuses 193 G Gas cap see Fuel cap 247 Gas mileage see Fuel economy 251 Gauges 17 H Hazard flashers 191 Headlamps 47 aiming 49 51 autolamp system 47 bulb specifications 54 daytime running...

Page 331: ...ATCH anchors 134 Lights warning and indicator 12 anti lock brakes ABS 181 Limited slip axle see Traction Loc 185 Load limits 163 Locks autolock 74 childproof 76 doors 74 Lubricant specifications 264 Lug nuts 207 Lumbar support seats 95 M Message center 19 20 english metric button 23 system check button 23 warning messages 23 Mirrors 69 automatic dimming rearview mirror 69 fold away 70 heated 70 si...

Page 332: ...0 S Safety belts see Safety restraints 97 102 104 106 Safety Canopy 122 Safety defects reporting 220 Safety restraints 97 102 106 Belt Minder威 107 extension assembly 106 for adults 102 104 105 for children 125 lap belt 103 Occupant Classification Sensor 99 warning light and chime 106 107 Safety restraints LATCH anchors 134 Safety seats for children 129 Safety Compliance Certification Label 268 Sch...

Page 333: ...s and chains 163 spare tire 201 203 terminology 144 tire grades 144 treadwear 143 148 Towing 170 recreational towing 173 trailer towing 170 wrecker 211 Traction control 183 Traction lok rear axle 185 Transmission 186 brake shift interlock BSI 185 fluid checking and adding automatic 257 fluid refill capacities 264 lubricant specifications 264 Trunk 76 Pack and loading 284 remote release 73 79 Turn ...

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