Ford 1996 Contour, Manual

Page: 180 / 286

Customer Assistance
183
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Vehicles not used primarily for personal, family, or
household purposes
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NOTE: Complaints involving vehicles on which applicable
express written new vehicle warranties have expired at
receipt of your application are not eligible. Eligibility
may differ according to state law. For example, see the
unique brochure for California purchasers/lessees.
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How Does the Board Work?
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The Board has four members:
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three consumer representatives
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a Ford or Lincoln-Mercury dealer
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Consumer candidates for Board membership are recruited and
trained by an independent consulting firm. Dealers are chosen
because of their business leadership qualities.
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If the involved vehicle is within 36 months and 36,000 miles of
the date of delivery (warranty start date), you have a right to
make an oral presentation before the Board by indicating your
choice on the application. Also, oral presentations may be
requested by the Board. A decision is made by the Board by
simple majority vote.
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Board members review all the materials related to each
complaint and, based on the available information, arrive at a
fair and impartial decision. Decisions are based on the written
statements and any oral presentations made by each of the
involved parties.
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Because the Board usually meets only once a month, some cases
will take longer than 30 days to be reviewed. The Board will
make every effort to resolve each case within 40 days after it
receives the customer application form.
File:cdhso.ex
Update:Thu Jan 25 12:28:07 1996