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Registration is not required.
Appliances purchased prior to I st February 2009, and those specifically marked as 'I year guarantee' on this website, are
guaranteed for one year from the date of purchase, provided that the following terms and conditions are adhered to:
I. For any claim to be made within I year from date of purchase you will be required to provide and supply us with your
original proof of purchase.
2.AII appliances must have been installed and operated in accordance with the manufacturer's instructions.
3 Year Guarantee Terms and Conditions
Please be advised that the 3 year guarantee only covers products purchased on or after I st February 2009.
The 3 year guarantee is only applicable to purchases made through an authorised stockist/retailer. Please see our website for a
list of authorised stockists.Any purchase(s) made through an unauthorised stockist(s) will be eligible for a statutory I year
guarantee.
Please note all consumable items such as any ceramics including; coals, pebbles, the matrix, front strips, side cheeks, rear panels
and tapered rear panels are not covered by the 3 year guarantee.
During the guarantee period any product or component which is proved to be faulty or defective in manufacture, will be
repaired or replaced free of material and labour charges, providing that we have authorised or carried out the repair or
replacement.
We will not accept or reimburse the costs of any third party who undertakes any work carried on the product or fits parts,
unless we have approved such work in advance of it being carried out.
The guarantee period will not be extended even if we repair or replace any product or part.
For all electric fires purchased the 3 year guarantee commences from the date of purchase, providing that you can supply the
proof of purchase. This does not cover consumable items such as pebbles, coals or light bulbs. Purchase(s) must be made
through an authorised stockist.
Making a claim:
Making a claim is easy. If you wish to make a claim under our guarantee and all the terms and conditions for your product have
been met then please submit the following information for the attention of the 3G Service Department to the address below.
Alternatively, you can email or fax.
Focal Point Fires, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT.
Email: [email protected],
Fax. 01202 588639.
Details required:
I . Name, full address including postal code and contact telephone number.
2. A copy of your proof of purchase e.g. receipt or bank statement.
3.Original installers Gas Safe registration number (gas fires only).
4.Annual service receipt for every 12 months (gas fires only).
Please note that this does not affect your statutory rights.
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Waste elec1rical products shoold not be disposed of with household waste. Please recycle where facilities exist Check with your loca authority or retailer for recycling advice.
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As our policy is one of continuoos improvement and development, we therefore hope that you will understa,d we must relain the right to amend details and/or specifications without prior notice. LL,
© 2021 Focal Point Fires Ltd.
This product complies with conformity requirements of the
applicable European Regulations or Directives.
This product complies with conformity requirements of the
applicable UK Regulations.
