MN310125 Rev A2
43
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Appendix
(Continued)
Section Seven
TROUBLESHOOTING
(CONTINUED)
PROBLEM
SOLUTION
Transmitter always jumps
to the LOST condition.
Check the dimensional configuration (
Sensor Height
and
Fill Height
) of
EchoPod
®
. Make sure that the
Fill-H
setting corresponds to the full level of
liquid (measured from the bottom up) and not the distance from the transmitter
to the liquid (top down).
Transmitter output is oppo-
site of the level of liquid.
Check the
Output at Empty
Setting in WebCal
®
.
No Unit Detected in
WebCal
®
.
If WebCal
®
cannot detect EchoPod
®
when connected to the computer:
Check that the LI99-2001 Fob is connected to the USB
®
port.
Check that all four wires (Red, Black, White and Green) are securely
attached to the Fob.
Check Device Manager and confirm that both drivers (WebCal
®
Configuration & EchoFob) are present.
If the above do not work, reinstall the WebCal
®
software while the computer
is in Safe Mode.
Internet error. The server
name or address could not
be resolved.
This is a warning indicating that the computer configuring EchoPod
®
is not
connected to the Internet. Click
OK
to continue. Flowline recommends being
connecting to the Internet during configuration. But, not being connected to the
Internet will not prevent EchoPod
®
from being configured.
Cannot access some of
the configuration features
in WebCal
®
.
As choices are made in Configuration, WebCal
®
will begin to eliminate
functions that are not applicable to a configuration. To reset Configuration or
get access to all the features, click on the
Clear Screen
button.
Relay closes, but does not
open again.
An inductive kick may be holding the relay closed. If switching 24 VDC, make
sure a diode has been installed to act as a snubber (see Step Nine).
Note:
EchoPod
®
uses latching relays. When power is removed to the sensor, the
relays will remain in their last state. Ex: If the relay is energized, when power is
removed, the relay will remain in an energized state.
Relay chatters on and off
repeatedly.
Most likely the turbulence in the tank is causing the chatter. Increase the
Hysteresis setting in WebCal
®
to eliminate the chatter.
No unit detected error 1
Both errors can occur when the Display is still plugged in when connecting to
WebCal. Remove the display from its plug and try again.
Data page read error 2
Data page read error X
(X is any number greater
than 2)
Make sure display is removed. If issue persists, contact a Flowline
representative.
-1 No device is attached to
the USB Fob, or it is
attached incorrectly.
Please correct and try
again.
1. Check the wires connected to the USB Fob as well as to the EchoPod
terminals.
2. Make sure the cable length between the sensor and the computer is less
than 15’ of total cable.
3. Make sure the display was removed from its plug.
4. If this persists, reboot computer in SAFE mode and re-install the WebCal
®
installer program.
-2 Program to loader error
open wires
Check the wires connected to the USB Fob as well as to the EchoPod
terminals.
