FLIR DM6x USER MANUAL Document Identifier: DM6x-en-US_AA
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DISCLAIMS ANY WARRANTY COVERAGE WHERE THE ALLEGED NONCONFORMITY IS DUE TO
NORMAL WEAR AND TEAR, ALTERATION, MODIFICATION, REPAIR, ATTEMPTED REPAIR, IMPROPER
USE, IMPROPER MAINTENANCE, NEGLECT, ABUSE, IMPROPER STORAGE, FAILURE TO FOLLOW ANY
PRODUCT INSTRUCTIONS, DAMAGE (WHETHER CAUSED BY ACCIDENT OR OTHERWISE), OR ANY
OTHER IMPROPER CARE OR HANDING OF THE PRODUCTS CAUSED BY ANYONE OTHER THAN FLIR
OR FLIR’S EXPRESSLY AUTHORIZED DESIGNEE.
THIS DOCUMENT CONTAINS THE ENTIRE WARRANTY AGREEMENT BETWEEN PURCHASER AND FLIR
AND SUPERSEDES ALL PRIOR WARRANTY NEGOTIATIONS, AGREEMENTS, PROMISES AND
UNDERSTANDINGS BETWEEN PURCHASER AND FLIR. THIS WARRANTY MAY NOT BE ALTERED
WITHOUT THE EXPRESS WRITTEN CONSENT OF FLIR.
6. WARRANTY RETURN, REPAIR AND REPLACEMENT. To be eligible for warranty repair or
replacement, Purchaser must notify FLIR within thirty (30) days of discovering of any apparent
defect in materials or workmanship. Before Purchaser may return a Product for warranty service or
repair, Purchaser must first obtain a returned material authorization (RMA) number from FLIR. To
obtain the RMA number Owner must provide an original proof of purchase. For additional
information, to notify FLIR of an apparent defect in materials or workmanship, or to request an
RMA number, visit www.flir.com. Purchaser is solely responsible for complying with all RMA
instructions provided by FLIR including but not limited to adequately packaging the Product for
shipment to FLIR and for all packaging and shipping costs. FLIR will pay for returning to Purchaser
any Product that FLIR repairs or replaces under warranty.
FLIR reserves the right to determine, in its sole discretion, whether a returned Product is covered
under warranty. If FLIR determines that any returned Product is not covered under warranty or is
otherwise excluded from warranty coverage, FLIR may charge Purchaser a reasonable handling fee
and return the Product to Purchaser, at Purchaser’s expense, or offer Purchaser the option of
handling the Product as a non-warranty return. FLIR shall not be responsible for any data, images
or other information that may be stored on the returned Product which was not included in the
Product at the time of purchase. It is Purchaser’s responsibility to save any and all data prior to
returning the Product for warranty service.
7. NON-WARRANTY RETURN. Purchase may request that FLIR evaluate and service or repair a
Product not covered under warranty, which FLIR may agree to do in its sole discretion. Before
Purchaser returns a Product for non-warranty evaluation and repair, Purchaser must contact FLIR
by visiting www.flir.com to request an evaluation and obtain an RMA. Purchaser is solely
responsible for complying with all RMA instructions provided by FLIR including but not limited to
adequately packaging the Product for shipment to FLIR and for all packaging and shipping costs.
Upon receipt of an authorized non-warranty return, FLIR will evaluate the Product and contact
Purchaser regarding the feasibility of and the costs and fees associated with Purchaser’s request.
Purchaser shall be responsible for the reasonable cost of FLIR’s evaluation, for the cost of any
repairs or services authorized by Purchaser, and for the cost of repackaging and returning the
Product to Purchaser.
Any non-warranty repair of a Product is warranted for one hundred eighty days (180) days from
the date of return shipment by FLIR to be free from defects in materials and workmanship only,
subject to all of the limitations, exclusions and disclaimers in this document.
