Flashforge Waxjet 400, User Manual, Page: 54 / 108

The quality assurance of the WaxJet® 400/410 3D Printer
(henceforth the Equipment) is directly provided by its
original manufacturer Zhejiang Flashforge 3D Technology
Co,. Ltd (henceforth the Flashforge) or the distributors
authorized by the Flashforge.
This after-sales service card is
applicable to all Flashforge 3D printers delivered after June
1st, 2019.
In the event that You purchased Your 3D Printer
directly from Flashforge as an authorized servicing reseller
or an end customer in which Flashforge continues to
directly provide service on that 3D Printer, this warranty
is provided to You directly from 3D Flashforge.
Alternatively, if You are an end customer which
purchased Your 3D Printer from an authorized servicing
res eller that is providing You service on that printer or
Your service has been transferred from Flashforge to an
authorized servicing reseller, this warranty is provided to You
from such authorized servicing reseller.
Please note also the following:
1. The warranty will start at the earliest of (i) the date of
installation of the WaxJet® 400/410 3D Printer or (ii) three
hundred and sixty five (365) days after the WaxJet® 400/410 3D
Printer is shipped from Flashforge to You or to the reseller that
sold the WaxJet® 400/410 3D Printer to You, and the warranty
will continue for twelve (12) months. The warranty includes no
additional coverage beyond the general coverage discussed
above.
2. For all end users, please submit the Flashforge After-sales
Service Request if any equipment damage occurs because of
product quality problems within the warranty period. Accord-
ing to the problems reflected in the Flashforge After-sales
Service Request, the corresponding after-sales engineer will
take the initiative to contact you and solve the problem
regarding the Equipment. If you are unable to offer a
complete After-sales Service Request, the Flashforge reserves
the right to reject offering the warranty service.
3. One thing to be noted for end users is that your warranty
service may be transferred to the distributors authorized by
the Flashforge. Please contact the Flashforge After-sales
Department in advance to make sure your warranty service.
4. Before the first use, please acquire the Equipment
Operation Certificate, or employ a staff who has been trained
by the Flashforge and has acquired the Equipment Operation
Certificate to ensure the normal operation of the Equipment.
Chapter 10 After-sales Service Policy
5. This After-sales Agreement applies only to the core
machine and machine housing components of Our propri-
etary 3D Printers, such as their electronics modules and
elevator assemblies (the “Equipment”) and excludes all
software and consumable parts, including the plastics,
resins, powders, binders, infiltrants or related compounds
used to create models and prototypes.
6. The following accessories are not within the guarantee
range: Build plate, USB stick, Part Material、Support Materi-
al、Nitrile gloves、Spatula、dust-free cloth、Power Supply、
Magnetic stirrer、Heating table、Stainless steel basin、
Stainless steel colander、tray、Measuring cup、Stainless
steel tweezers、Oxygen pump、Water bath、Waster Bag、
wrench、filter、filter sponge、fuse、kit and in-bag tool.
7. The following are beyond the guarantee range:
① You are unable to provide a valid after-sales card or the
item of the equipment is inconsistent with the one listed on
the after-sales card.
② The equipment and its components are beyond the
warranty period.
③ The mechanical faults caused by events external to the
Equipment (floods ，electrical surges or the like).
④ Parts other than Genuine 3D Parts have been used .
“Genuine 3D Parts” are those parts, components,
materials,and consumables manufactured by the Flashforge
⑤The Equipment has been modified, maintained, or
assembled by any party other than the Flashforge, Our
direct subcontractors, or a reseller that We have autho-
rized to service the Equipment.
⑥The equipment is not used in accordance with our
After-sales Training and the user's manual.
⑦ Equipment failure or damage caused by wrong installation
and improper use.
⑧ Equipment failure or damage caused by the use of
equipment in non specified working environment.
⑨ Equipment failure or damage due to personal misuse such
overload).
⑩ Equipment failure or damage caused by improper mainte-
nance (moisture, mildew or exposure to extreme weather).
Normal wear, aging or appearance scratch or defect
caused by operation.
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