MAN-00112 R 2.0 - EasyGrid Base User Guide
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7 Troubleshooting
7.1 Solving Common Problems
The following troubleshooting section was designed to help you solve technical problems.
Should the unit have to be returned for repair or if you need further assistance, please contact your reseller or
FISO Customer Support directly.
Symptom
Possible Cause
Possible Solution
No power
Main power
Verify power input or try another power outlet.
Power supply
Verify the power supply connection. If possible, try
another power supply (with the same polarity), or test the
voltage of the power supply. If the power supply is faulty,
call your power supply supplier.
One or more units not
detected on the network
There may be
duplicated unit
identification # on
the network.
Verify each unit’s network ID and reconfigure the
network addressing accordingly.
The channel status LED turns red when there is something wrong with the channel.
Symptom
Possible Cause
Possible Solution
Channel LED is RED
Channel is enabled
and but there is no
sensor connected
Verify that you have in fact connected the sensor into
that specific channel.
Dirty connector
Using a fiber optic cleaner like the
EasyClean
provided
with the unit, clean all connector ends of both the sensor
and the channel.
No signal or low
signal from sensor
A damaged sensor will not return sufficient signal for the
system to measure temperature. Investigate the fiber
optic patch cord as a possible source of break.
Channel LED is blank
Your channel is not
enabled
Using Nortech Client II software, you can enable that
channel.
System LED is RED
There is a problem
with at least 1
channel or the
system itself
Verify that all Channel’s LED are green. If one is red,
there verify that channel’s sensor. If all green, then
further investigation is necessary using the Nortech
Client II software to find out error codes if any. You
may have to contact your reseller or FISO customer
support to help.
