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PROBLEMS AND SOLUTIONS GUIDE
IMPORTANT!
If you experience a problem with your vehicle, please contact Power Wheels
®
Consumer Relations.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been charged for
at least 18 hours before using the vehicle for the first time. After
first-time use, recharge the battery for at least 14 hours after
each use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the battery connector is tightly
plugged into the charger connector, and that the charger is plugged
into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless you
have a volt meter. If you suspect there is a problem with your
charger, contact Power Wheels
®
Consumer Relations.
Tripped thermal fuse
The built-in thermal fuse may “trip” and shut down operation of
the vehicle if the vehicle is overloaded or the driving conditions
too severe. Once a fuse has "tripped", release the button on
the handlebar and wait 25 seconds before operating the vehicle
again. To avoid repeated automatic shutdowns, do not overload
the vehicle by exceeding the 18 kg maximum weight capacity or
by towing anything behind the vehicle. Do not drive up hills or run
into fixed objects, which can cause the wheels to stop spinning
while power is still being supplied to the motors. If a thermal fuse
continually trips, contact Power Wheels
®
Consumer Relations.
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery connector is
tightly plugged into the motor connector, and that there are no loose
wires around the motors.
Dead battery
If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure
whether or not the battery is dead, contact Power Wheels
®
Consumer Relations.
Electrical switch damage
The electrical switches can become corroded due to exposure to
water or moisture, or can jam due to loose dirt, sand or gravel.
Contact Power Wheels
®
Consumer Relations.
Motor damage
Contact Power Wheels
®
Consumer Relations.
Vehicle was running but
suddenly stopped
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery connector is
tightly plugged into the motor connector, and that there are no loose
wires around the motors.
Tripped thermal fuse
The built-in thermal fuse may "trip" and shut down operation of
the vehicle if the vehicle is overloaded or the driving conditions
too severe. Once a fuse has "tripped", release the button on
the handlebar and wait 25 seconds before operating the vehicle
again. To avoid repeated automatic shutdowns, do not overload
the vehicle by exceeding the 18 kg maximum weight capacity or
by towing anything behind the vehicle. Do not drive up hills or run
into fixed objects, which can cause the wheels to stop spinning
while power is still being supplied to the motors. If a thermal fuse
continually trips, contact Power Wheels
®
Consumer Relations.
