Fisher & Paykel WH1060P4 User Manual Download Page 47 | Manualshive

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47

CUSTOMER CARE

Before you call for service or assistance:

Check our website, fisherpaykel.com, for ‘Product Help’ to see the latest updates, hints and
tips, and information about your product.
We recommend that you also refer to your user guide to ensure:

1

Your product is correctly installed.

2

You are familiar with its normal operation.

3

You have read the ‘Before you call for service’, ‘F ault codes’ and ‘T roubleshooting’
at the back of the book.

If after checking these points you still need assistance or parts, you can go online to our
website and book a service with your nearest Fisher & Paykel trained and supported service
technician. Our Customer Care team is also available to offer you assistance.

In New Zealand if you need service or assistance:

Go online to our website and book a service or call the Fisher & Paykel Customer Care
Centre and talk to one of our Customer Care Consultants.

Toll Free:

0800 FP CARE or 0800 372 273

Email:

[email protected]

Website:

fisherpaykel.com

Postal address:

Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163

Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
who can carry out any service necessary on your appliance. Visit our website and book a
service with a Fisher & Paykel trained and supported service technician in your area.

In Australia if you need service or assistance:

Go online to our website and book a service or call the Fisher & Paykel Customer Care
Centre and talk to one of our Customer Care Consultants.

Toll Free:

1300 650 590

Email:

[email protected]

Website:

fisherpaykel.com

Postal address:

Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798,

Cleveland QLD 4163

Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
who can carry out any service necessary on your appliance.
Visit our website and book a service with a Fisher & Paykel trained and supported service
technician in your area.

If you call, write to or contact us via our website, please provide your name and address,

model number, serial number, date of purchase and a complete description of the problem.

This information is needed in order to better respond to your request for assistance.
Product details can be found on the rear of the washing machine, and/or above the drum

opening (when the door is open).

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Summary of Contents for WH1060P4

Page 1: ...USER GUIDE NZ AU SG FRONT LOADER WASHING MACHINE WH9060P4 WH1060P4 ...

Page 2: ......

Page 3: ...gent 16 Wash preparation 18 Getting started quickly 19 Wash cycle options 21 Customising a wash cycle 27 Changing pre set options 29 Caring for your washer 31 Before you call for service 36 Fault codes 38 Troubleshooting 39 Manufacturer s warranty 45 Customer care 47 CONTENTS Registration To register your product visit our website fisherpaykel com register ...

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Page 5: ...meone responsible for their safety z Keep children away from the washer while it is in operation z Supervise children to ensure they do not play with the washer or climb inside the drum z The washer should only be used for washing and rinsing of textiles where this is indicated on the care label z Do not add petrol dry cleaning solvents or other flammable or explosive substances to the wash water ...

Page 6: ...ess the care label specifically states it is safe to do so z Do not wash curtains in this washer as sunlight makes them brittle and they may disintegrate during washing z The only user removable parts of the washer are the inlet hose s dispenser and pump filter No other parts are designed to be removed by anyone other than a Fisher Paykel trained and supported service technician z Do not overload ...

Page 7: ...tended and hooked into your standpipe or tub or attached to a spigot Have the taps been turned on Is the hot hose connected to the hot valve marked H Is the cold hose connected to the cold valve marked C Have you performed the test cycle Refer to your installation guide Has the power cord been connected to an appropriate power supply and the power turned on Complete a Drum Clean cycle with half lo...

Page 8: ...he button The door will remain locked if the temperature inside the washer is above 60 C and or the water level is above the bottom of the door seal a warning will be displayed in these circumstances 1 Your washer also has the following protective measures z Flood protection turns off valves and turns pump on if a flood condition is detected z Out of balance protection stops and redistributes the ...

Page 9: ...a power failure during a wash cycle your washer will stop and the door will remain locked Locate the pump filter cover at the bottom right of your washer Place a coin or key in the slot and tilt it upwards to lever the cover open 1 2 Pull the door release tab down from the ring Use a screwdriver tip pen or key to get a good grip 3 Do not attempt to do this if the water level in the washer is above...

Page 10: ...of the wash cycle z All lights are illuminated at the start of the wash cycle z The light of the current status flashes and then turns off once completed 6 Delay Start Less More Press MORE to increase and LESS to decrease the delay start time 7 Optimise Wash Press to select ECO QUIET or SPEED 8 Wash Temp Press to increase or decrease wash water temperature 9 Spin Speed Press to increase or decreas...

Page 11: ...certain conditions Press ADD A GARMENT wait until you hear the door unlock 1 Press POWER then press and hold for three seconds This will activate the control panel Wash cycles and options can now be selected If a button is pressed while KEYLOCK is activated beeps will be heard and will flash Press for three seconds When activated the is illuminated Press Open the door and add or remove items Close...

Page 12: ... and you want to pause your washer If KEYLOCK is ON and you want to power OFF your washer at any time To pause your washer at any time during the cycle press and hold for three seconds then press Press POWER CONTROL PANEL ...

Page 13: ...load the app from www fisherpaykel com connect 2 Register and create an account 3 Add your appliance and set up the Wi Fi connection Connecting to your home Wi Fi Press and hold and ADD A GARMENT buttons for three seconds this will start the setup process Enabling remote mode Once setup is complete press and hold for three seconds REMOTE MODE is now enabled Certain functions of your washer can now...

Page 14: ...h A quick cycle for de wrinkling and removing light odours 2 clothing items n a n a Wool An extra gentle wash action for machine washable woollen items 2 0 40 Cold 40 800 0 800 Quick 30 default Freshening up of new or very lightly soiled garments 4 0 30 Cold 30 800 0 1400 15 with Speed option selected Cleaning lightly soiled loads quickly 2 0 30 Cold 30 800 0 1400 Rinse Items that require rinsing ...

Page 15: ...gainst the detergent manufacturers recommendation You may need to reduce the amount you are using Fabric softener Add fabric softener to the middle compartment of the dispenser marked with a Fabric softener should not be used if you have selected the STEAM REFRESH or any QUICK cycle The washer will automatically flush the fabric softener during the rinse part of the cycle If you wish to use fabric...

Page 16: ... alternative to powdered or liquid detergent They must be placed at the back of the drum prior to loading your clothes This will ensure they are activated quickly in the wash Do not place pods in the detergent dispenser drawer or on top of your clothes Pods Pre Wash When you select PRE WASH the pre wash compartment is flushed at the start of the cycle For more information refer to Wash cycle optio...

Page 17: ... remove the liquid detergent compartment firmly grasp and twist the left hand side of the internal compartment and pull upwards 1 Powdered detergent If you wish to use powdered detergent the liquid detergent compartment MUST be removed from the dispenser drawer Press down in the middle until it clicks back into place ...

Page 18: ...ed items Everyday Cold or 30 C Handkerchiefs nappies bedding and facemasks Sanitise 75 C Whites cotton items Cottons 1100 or 1400 rpm 40 C or 60 C Sensitive skin or extra rinsing Sanitise Cottons Rinse 1400 rpm 40 C Asthma allergies Sanitise Cottons Rinse 60 C Lightly soiled items Quick 30 Quick 15 Speed 30 C Muddy sandy or linty items Everyday with Pre Wash and Rinse Cold Unpleasant odour in wash...

Page 19: ...e default wash cycle settings GETTING STARTED QUICKLY 1 Open the detergent drawer Pour liquid or powder detergent in the draw or place the pod in the drum Pre dissolving detergent in warm water when washing can improve the performance of the liquid and powder detergent Customise your wash as needed by selecting specific temperature and spin speeds Refer to Wash cycle options for more information 4...

Page 20: ...the Wash cycle options section 5 Press to start the cycle The washer will start to fill with water and select the correct wash action for your load For best fabric and colour care remove your clothes as soon as the cycle has finished Failure to follow the advice in this guide may result in damage to your garments and your expectations of wash performance may not be met ...

Page 21: ...lect your new setting s then press again to resume the cycle with the new setting s 1 Wash Temp Your washer offers these wash temperatures COLD TAP CONTROLLED COLD WARM COLD WARM HOT EXTRA HOT Incoming water from tap 20 C 30 C 40 C 60 C 90 C Simply press the WASH TEMP button to increase or decrease the wash temperature Some temperatures are not available on some cycles as a safeguard for your clot...

Page 22: ...ding good wash performance This option can be selected on the COTTONS HEAVY and EASY IRON cycles Choosing SPEED for the QUICK cycle selects the QUICK 15 cycle Eco Use the ECO option to save water and energy Selecting ECO will reduce the wash temperature slightly and alter the wash and rinse programming This option can be selected on the EVERYDAY COTTONS HEAVY EASY IRON and BULKY cycles z ECO and S...

Page 23: ...tergent or soil in the items RINSE will not be available if the ECO option has been selected Wash WASH allows you to increase the wash time for heavy soiled items The increase in wash time gives the load the right amount of tumbling to remove the soil from items that might need it Soak The SOAK option is available on selected wash cycles When this option is chosen the washer will complete a 30 min...

Page 24: ...les you to add or remove items during the wash stage of the cycle under certain conditions Press the ADD A GARMENT button Wait until you hear the door unlock The button will flash Open the door and add or remove items Close the door and press to restart the cycle 1 2 ...

Page 25: ...minated To turn your washer on if KEYLOCK is on and the washer is powered off If KEYLOCK is on and you want to pause your washer If KEYLOCK is on and you want to power off your washer at any time Keylock KEYLOCK can be used to lock the buttons on your washer This will avoid accidental button pushes during the wash cycle To turn KEYLOCK on or off when the washer is powered on To pause your washer a...

Page 26: ...tively when they can move freely Ensure that there is sufficient room in the drum for the load to move during the wash When washing a single bulky item add a large beach towel to the wash to ensure the load is balanced for an effective spin Washing woollens Many woollen items carry a machine washable care claim The fibres of these woollens have been treated to prevent felting when they are machine...

Page 27: ...D wash or set HEAVY cycle to include a SOAK 1 Press to activate your washer 2 Turn the dial to select the wash cycle you wish to customise eg EVERYDAY Press and hold the button of the option you want to customise eg WASH TEMP for three seconds You will hear two quick beeps and the wash cycle icon will flash The screen will display 3 4 Continue to select any other options you wish to customise for ...

Page 28: ...28 CUSTOMISING A WASH CYCLE To change your customised wash cycle simply repeat these steps 5 Press to store your customised cycle A long beep will sound to confirm that your changes have been saved ...

Page 29: ...lashing indicating that the temperature of the water will now be the same as the incoming water from the cold supply 1 2 3 Turn your washer on at the wall but do not press Press and hold the and WASH TEMP buttons together for three seconds You will hear a quick beep and will appear on the screen indicating you have entered option adjustment mode If you always use COLD or CONTROLLED COLD water we r...

Page 30: ...he steps below To reset your washer to factory default settings 1 Select the SPIN cycle 2 Press MORE LESS and OPTIONS buttons together for three seconds will appear on the screen and the washer will beep Your washer will now be reset to factory default settings CHANGING PRE SET OPTIONS ...

Page 31: ...asher z Turn off the taps to prevent the chance of flooding should a hose burst z Unplug the washer from the power socket Cleaning your washer Before you start cleaning your washer ensure that it is disconnected from the power ie unplug the washer from the power socket Cleaning the control panel and outer surfaces of the washer Use a soft damp cloth to wipe all surfaces and wipe dry Avoid using ch...

Page 32: ... that you do not have any items in the washer when you run this cycle Use commercial washing machine cleaners only Ensure the cleaner used is compatible with your waste water system i e safe for use if you have a septic tank Follow the manufacturers instructions Add the washing machine cleaner directly into the main wash detergent compartment of the dispenser drawer Follow manufacturers instructio...

Page 33: ...nts in the water entering your washing machine Occasionally you should disconnect the water inlet hose s where they connect to the tap s check these for any build up of dirt and wash this out Detergent advice z If unpleasant odours are noticeable from your washer it is possible that not enough detergent is being used for the soil level of your loads Run a DRUM CLEAN cycle and either buy better qua...

Page 34: ...d refit the hose back into the housing Turn the power off and unplug the washer Use a coin to open the filter cover Place the edge of the coin into the slot and tilt upwards whilst levering the cover open 2 1 Replace the filter by turning clockwise until the turning handle stops in the vertical position and cannot be turned further Remove the filter by turning anti clockwise Clean and rinse under ...

Page 35: ... have the transit rods and you need to move your washer replace them before moving This will protect the internal components of your washing machine from damage To replace the transit bolts pull out the white plastic covers in the back of the washer Refer to your installation guide Push the transit bolt rubber grommets and plastic spacers into the hole and tighten with the spanner provided with th...

Page 36: ...e hose connections If the cold water supply is connected to the hot valve and there is no connection to the cold valve the washer will not fill Check the inlet hose filters are not blocked the hose s are not kinked and are attached correctly Check that the drain hose is not too low or pushed into the standpipe too far This will cause the water to siphon out of the washer Check that the cold water ...

Page 37: ...ders Check you are not overdosing the detergent Check the standpipe height for the drain is a minimum of 600mm Door is locked The temperature in the drum is over 60 C therefore it is not safe to open the door Wait until the temperature drops below 60 C Check the water level in the drum If the level is above the bottom of the door seal the door cannot be opened Use the ADD A GARMENT button if you w...

Page 38: ... minute and turn it back on 3 Check your washer is correctly levelled 4 Remove your wash load 5 Perform a RINSE cycle 6 If the fault re occurs repeat steps 1 and 2 7 If the washer will still not work you will be required to call a Fisher Paykel Authorised Repairer to arrange service refer to the Customer care section Record the fault code number displayed and the serial number of your washer locat...

Page 39: ... is installed on the hot valve on the washer Hot and cold taps not connected to the corresponding valve on the washer Check the cold tap is connected to the cold valve on the washer and the hot tap is connected to the hot valve Blocked hose filters Check the tap end of the inlet hose s for blockages Inlet hose leaking twisted or damaged Check the inlet hose s for leaks or damage Check that the inl...

Page 40: ...ance Open the door and redistribute the load Restart the washer Suds build up Check the amount of detergent used reduce if necessary Too many soap suds Incorrect type of detergent used Use low sudsing front loader detergent only Refer to Where to put the detergent Too much detergent used Ensure the correct dose of detergent is used for the load size and soil level Refer to Where to put the deterge...

Page 41: ... closed at the start of the cycle and remains closed throughout the cycle Dirty or blocked dispenser Clean the dispenser drawer Refer to Cleaning the detergent dispenser drawer Liquid sitting at the Max level at the end of the cycle indicates a blockage Clean the fabric softener dispenser compartment Refer to Cleaning the detergent dispenser drawer Dispenser over loaded with detergent Clean out re...

Page 42: ...m during spin Creasing Washer overloaded Do not overload the washer Incorrect cycle for load type Use the EASY IRON DELICATE or STEAM REFRESH cycle for creasable items Spin speed too fast Select a slower spin speed Wet clothes left in washer or laundry basket Laundry left sitting wet is more likely to crease If not removing clothes from washer immediately at end of cycle select the WRINKLE FREE op...

Page 43: ...SE cycle once the load has been removed This washes away any remnants of dirt that could affect future wash performance Incorrect wash temperature selected in relation to the type of soil Select a wash temperature suitable for the type of soil eg warm for greasy soils cold for muddy soils Increasing the wash temperature generally improves soil removal and overall wash performance Ensure garments c...

Page 44: ... maximum load size Delicate items Wash pantyhose bras and any other delicate items prone to tangling in a mesh laundry bag Washer Smells Not using enough detergent for the soil level in your loads Run a DRUM CLEAN cycle Buy a better quality detergent or use a higher dose Different detergents have different cleaning chemicals consider alternating detergents to help remove odour Wet patches on cloth...

Page 45: ...in to correct siphoning noises crossed kinked or leaking inlet hose connections turning on water noises caused by the waterhammer or power supplies 2 Providing instruction on use of the product or changing the set up of the product eg instruction on correct use of detergents and fabric softeners 3 Replacing fuses in or correcting house wiring or correcting house plumbing eg unblocking drains 4 Cor...

Page 46: ...rained and supported service technician Such service shall be provided during normal business hours This Manufacturer s Warranty certificate should be shown when making any claim For Australian customers This Manufacturer s Warranty is an extra benefit and does not affect your legal rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to ...

Page 47: ...d 2163 Fisher Paykel has a network of Fisher Paykel trained and supported service technicians who can carry out any service necessary on your appliance Visit our website and book a service with a Fisher Paykel trained and supported service technician in your area In Australia if you need service or assistance Go online to our website and book a service or call the Fisher Paykel Customer Care Centr...

Page 48: ...r your product with us so we can provide you with the best service possible To register your product visit our website fisherpaykel com Complete and keep for safe reference Model Serial No Purchase Date Purchaser Dealer Suburb Town Country ...

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Page 52: ...nge at any time The product specifications in this guide apply to the specific products and models described at the date of issue Under our policy of continuous product improvement these specifications may change at any time For current details about model and specification availability in your country please go to our website or contact your local Fisher Paykel dealer ...

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