40
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Washer is
not draining
Drain hose blocked.
Clear the drain hose.
Pump filter blocked.
Clear the pump filter, refer to ‘Cleaning the
pump filter’.
Drain hose guide higher than
1200mm above floor level.
Lower the level of the drain hose guide.
Refer to ‘Draining’ in your installation guide.
Filling
continuously
Drain hose not connected to
standpipe, tub or spigot.
Connect drain hose correctly.
Refer to ‘Draining’ in your installation guide.
Washer is siphoning.
Ensure standpipe or tub is at least 600mm
from the floor level.
Poor rinsing
Incorrect detergent used.
Use low sudsing, front loader detergent only.
Too much detergent used.
Ensure the correct dose of detergent is used
for the load size and soil level.
Refer to ‘Where to put the detergent’.
Not spinning
properly
Load has gone out of balance.
Open the door and redistribute the load.
Restart the washer.
Suds build up.
Check the amount of detergent used, reduce
if necessary.
Too many
soap suds
Incorrect type of detergent used.
Use low sudsing, front loader detergent only.
Refer to ‘Where to put the detergent’.
Too much detergent used.
Ensure the correct dose of detergent is used
for the load size and soil level. Refer to
‘Where to put the detergent’.
Inlet water pressure/flow rate too low.
Ensure correct inlet water pressure and flow
rate as per installation instructions.
Small puddle of
water from under
the washer
Inlet hose(s) or drain hose leaking.
Check inlet hose(s) and the drain hose are
correctly attached and not damaged.
Lots of suds.
Suds may have leaked and then dissolved.
Dispenser compartments blocked.
Refer to ‘Cleaning the detergent
dispenser drawer’.
Dispenser drawer not fully closed.
Close dispenser drawer fully and ensure
it remains closed during the cycle.
Damage to door seal.
Check seal inside door for damage.
If it sustains any damage it will need to
be replaced.
