Fisher & Paykel E308 Installation Instructions & User Manual Download Page 43 | Manualshive

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CUSTOMER CARE

Before you call for service or assistance...

Check the things you can do yourself. Refer to the installation instructions and your user
guide and check that:

1

Your product is correctly installed.

2

You are familiar with its normal operation.

3

You have read the ‘Troubleshooting’ section at the back of the book.

If after checking these points you still need assistance or parts, please refer to your
nearest Fisher & Paykel trained and supported service technician, Customer Care, or
contact us through our website www.fisherpaykel.com.

In New Zealand if you need assistance…*

Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.

Toll Free:

0800 FP CARE or 0800 372 273

Fax:

(09) 273 0656

Website:

www.fisherpaykel.com

Postal address:

Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163

If you need service…*

Fisher & Paykel has a network of Fisher & Paykel trained and supported service
technicians that can carry out any service necessary on your appliance. Our Customer
Care Centre can recommend a Fisher & Paykel trained and supported service technician
in your area.

In Australia if you need assistance…*

Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.

Toll Free:

1300 650 590

Fax:

(07) 3826 9298

Website:

www.fisherpaykel.com

Postal address:

Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798, Cleveland

QLD 4163

If you need service…*

Fisher & Paykel has a network of Fisher & Paykel trained and supported service
technicians that can carry out any service necessary on your appliance. Our Customer
Care Centre can recommend a Fisher & Paykel trained and supported service technician
in your area.

In the United Kingdom if you need assistance…*

Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.

Phone:

08000 886 605

Fax:

08000 886 606

Website:

www.fisherpaykel.com

Postal address:

Fisher & Paykel Appliances Ltd, Maidstone Road, Kingston, Milton

Keynes, Buckinghamshire, MK10 0BD

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Summary of Contents for E308

Page 1: ...ActiveSmart Refrigerator Vertical Refrigerator and Vertical Freezer NZ AU GB IE EU AE HK SG INSTALLATION INSTRUCTIONS USER GUIDE ...

Page 2: ......

Page 3: ...tion 3 Safety and warnings 4 Installation instructions 9 Moving or storing your appliance 15 ActiveSmart operating instructions 16 Temperature control 16 ActiveSmart special features 18 ActiveSmart cleaning and care instructions 21 ActiveSmart user warnings and sounds 25 Vertical refrigerator operating instructions 26 Vertical refrigerator special features and maintenance 27 Vertical freezer opera...

Page 4: ...MBERS ACTIVESMART REFRIGERATOR MODELS 635mm wide RF331T RF381T RF411T E415H 680mm wide RF440T 790mm wide E521T RF521T VERTICAL REFRIGERATOR MODELS 635mm wide E373 E450 VERTICAL FREEZER MODELS 635mm wide E308 E388 ...

Page 5: ...rs of food care research and refrigeration experience has been programmed into your refrigerator to give you the best possible performance We hope you enjoy your new refrigerator ActiveSmart refrigerators have two handle options shown below Recessed handles Designer handles Note this guide covers all models listed on previous page Diagrams above show examples of two of the models covered in this b...

Page 6: ...RTANT SAFETY INSTRUCTIONS WARNING When using this appliance always exercise basic safety precautions including the following This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and unders...

Page 7: ...entilate the area by opening all windows Do not operate electrical equipment or any other equipment that may produce arcs sparks or flames in the area Contact your Fisher Paykel trained and supported service technician immediately to arrange for the appliance to be repaired It is hazardous for anyone other than an authorised service person to service this appliance In Queensland the authorised ser...

Page 8: ...eplaced by your Fisher Paykel trained and supported service technician because special purpose tools are required When moving your appliance away from the wall be careful not to roll over or damage the power cord WARNING Do not use electrical appliances inside the food storage compartments of the appliance unless they are of the type recommended by the manufacturer IMPORTANT Your refrigerator is d...

Page 9: ...icular model for further information Disposal Extreme care must be taken when disposing of your old appliance to avoid hazards The flammable refrigerant gas must be safely removed The thermal insulation foam in this appliance contains flammable insulation blowing gases any exposed foam may be highly flammable and must be carefully treated during disposal The doors and panels should be removed and ...

Page 10: ...old enough to cause damage when brought into contact with bare skin eg frozen ice cubes Power failure food safety Do not refreeze frozen foods that have thawed completely The food may be dangerous to eat Follow the recommendations below if you discover food in your freezer has thawed Ice crystals still visible food may be refrozen but should be stored for a shorter period than recommended Thawed b...

Page 11: ...e at this power point or use extension cords and double adaptors as the combined weight of both power cords can pull the double adaptor from a wall outlet socket For power requirements refer to the information on the serial plate located at the front bottom right hand side of the refrigerator when the door is open It is essential that the appliance is properly grounded earthed 2 Location Your refr...

Page 12: ...Q H i P G M N S M E P M F R PLAN VIEW FLUSH WITH REFRIGERATOR CHASSIS FULL DOOR ROTATION PLAN VIEW FLUSH WITH REFRIGERATOR DOOR FULL DOOR ROTATION PLAN VIEW FLUSH WITH REFRIGERATOR DOOR 90 DOOR ROTATION P Q Q H i P G M N S M E P M F R m o j p k l PLAN VIEW FLUSH WITH REFRIGERATOR CHASSIS FULL DOOR ROTATION PLAN VIEW FLUSH WITH REFRIGERATOR DOOR FULL DOOR ROTATION D A B P C Q Q Q H i P G M N S M E ...

Page 13: ... door rotation G Inside width 790 790 790 790 790 835 945 H Inside depth flush to curved door 680 680 680 680 680 680 680 I Inside depth flush to flat door n a 695 695 695 695 695 695 Flush with refrigerator door 90 door rotation for full drawer shelf access the doors need to be open past 90 J Inside width 745 745 745 745 745 790 900 K Inside depth flush to curved door 680 680 680 680 680 680 680 ...

Page 14: ...he product and surrounding cabinetry See minimum clearance in cabinetry dimensions table C Adjust the front feet down until the refrigerator is leaning backward with the front approximately 10mm higher than the back This will ensure a good door closing action D Aligning your refrigerator with cabinetry Align the sides of the refrigerator with the cabinetry by adjusting the hinge side front foot Ad...

Page 15: ...en the product is pushed back into position Ideally the packing material is large enough to rest against the back wall so as to prevent it from moving when the cabinet is pushed into position Wall behind refrigerator For example if this foot lifts off the floor when pushing gently on the top front of the refrigerator Packing material goes under rear roller diagonally opposite front foot that lifts...

Page 16: ...r and freezer have cooled sufficiently Energy efficiency For the most energy efficient use of your appliance Ensure your refrigerator has adequate ventilation Do not cover your appliance with any material that will prevent air from flowing around the cabinet sides Ensure you vacuum around the appliance to remove dust and possible pet hair accumulation Also keep the appliance and it s cabinetry fre...

Page 17: ... needs to be placed at an angle or laid down carefully lay it on its side the right hand side when viewed from the front Relocate and install If the appliance has been left on its side for any length of time leave it standing upright as long as you can a few hours before turning on Storing your refrigerator When storing your cleaned appliance leave the doors open This allows air to circulate and p...

Page 18: ... take between 2 3 hours The two compartment temperatures are accurately and independently controlled and do not change with the temperature or humidity of the surroundings whether summer or winter If you wish to alter the temperature of either the fresh food compartment or freezer compartment this can be easily done by using the internal control panel located on the back wall of the refrigerator c...

Page 19: ...pen the alarm will beep after 90 seconds and if the freezer door is left open the alarm will beep after 60 seconds While either door remains open subsequent beeps will sound every 30 seconds for 5 minutes A continuous alarm will sound if either of the doors have been left open for 5 minutes or longer and the interior compartment light s will turn off The alarm will stop only when the door s is clo...

Page 20: ... from the tray and twist the ice tray at each end in opposite directions Turn the ice tray over the ice storage bin to dislodge the cubes into the bin Fill the ice tray with clean water and repeat to fill the ice storage bin Attached to the ice storage bin is the ice scoop which provides hygienic access to ice To access ice cubes take the ice tray and lid from the top of the ice storage bin and pl...

Page 21: ...ontrol that can be adjusted to a fruit or vegetable setting depending on what is stored in the bins If possible try to store fruit and vegetables separately This will help extend their storage life If there is a mixture of fruit and vegetables in the bin adjust the position of the control to the centre If there is too much water in the bins due to the high humidity in the bins the control can be a...

Page 22: ...Glass shelves can be repositioned in the cabinet as desired Remove shelves by lifting up the back of the shelf and then pulling the shelf forward Roll out drawer E415H model The roll out drawer is suitable for storing fruits and vegetables as well as tall bottles and drinks A vent baffle is located at the front of the drawer The temperature in the drawer can be adjusted by opening or closing this ...

Page 23: ...homes or those with pets shedding hair To do this wind up the feet and carefully ease the refrigerator out of its position Switch off and unplug Vacuum the flooring behind your appliance to remove dust accumulation Use a dry lint free cloth to clean the appliance walls and surrounding cabinetry After cleaning plug in and switch on Push the appliance into position and wind feet down WARNING Electri...

Page 24: ...anilla essence or vinegar to the water before cleaning Clean interior surfaces with warm water and liquid dishwashing detergent Use a toothbrush for the magnetic door gasket Do not use harsh abrasive cloths on any part of the refrigerator or freezer Glass shelves Clean with warm water and detergent or a glass cleaner Bottle holder where fitted Clean with warm water and detergent The use of abrasiv...

Page 25: ...shelf front corners fit bottom clips into shelf front trim Next slide sideways towards shelf until arm clips onto glass 3 To attach humidity control lid with text facing you align lid with front of shelf Hold lid vertically and fit front end into retainer on shelf Ensure lid fits into retainer as well as underneath humidity slides 4 At the sides of the shelf adjust humidity slide tabs so that the ...

Page 26: ...door front on the floor and with the refrigerator compartment door open remove the tray divider rack and bin Wash with warm water and detergent Rinse dry and replace Lower shelf in models with roll out fruit and vegetable bin E415H model Remove the front baffle after lifting its inner edge With the refrigerator compartment door open slide the shelf forward and lift out Clean with warm water and de...

Page 27: ...ng performance can produce sounds somewhat different to your old refrigerator Normal operational sounds include Fan air flow sound ActiveSmart refrigerators have fans which change speed depending on demand During cooling periods such as after frequent door openings fans circulate the cold air in the refrigerator and freezer compartments producing some air flow sound This is quite normal Cracking o...

Page 28: ...oldest setting We recommend adjusting the temperature by half a setting initially and then allow at least 24 hours for the cabinet temperature to stabilise before re adjusting If you are altering the temperature of a 2 door refrigerator remember you are altering the temperature of both compartments The running time and temperature are affected by where your refrigerator is located how often the do...

Page 29: ...ts and vegetables The humidity control lid prevents condensation which forms at high humidities from dripping down onto the fruit and vegetables by retaining it in the grooves of the lid The ability to retain high humidity in the fruit and vegetable bin may produce small amounts of water in the bottom of the fruit and vegetable bin This can be wiped out as required Replacement of interior light Tu...

Page 30: ...alarm will beep after 60 seconds If the door remains open subsequent beeps will sound every 30 seconds for 5 minutes A continuous alarm will sound if the door has been left open for 5 minutes or longer The alarm will stop when the door is closed Fault alarms If the electronic controller detects a fault from which it is unable to recover an alarm will sound when the door is opened When the door is ...

Page 31: ...fficiency regularly vacuum the flooring around your appliance Cleaning behind the appliance is required once or twice a year More frequent cleaning may be necessary for dusty homes or those with pets shedding hair To do this switch off and unplug the appliance and pull the appliance out from the wall Vacuum the flooring behind your appliance to remove dust accumulation Use a dry lint free cloth to...

Page 32: ...oths or cleaners on any part of the appliance IMPORTANT Many commercially available cleaning products contain solvents that may attack the plastic components of your appliance and cause them to crack It is important to use only warm water and a small amount of liquid dishwashing detergent on any components inside and outside your appliance Avoid using anti bacterial cleaning products on either the...

Page 33: ...cing food directly in front of air outlets as it may freeze and cold air needs to circulate to maintain safe food storage Do not open the refrigerator door unnecessarily Cool hot foods down before placing them in the refrigerator This should be done quickly It can be aided by placing the container of food in a bowl of ice and water renew the ice as necessary Note also that hot containers may damag...

Page 34: ... fish Whole fish should be rinsed in cold water to remove loose scales and dirt and then patted dry with paper towels Place whole fish or fillets in a sealed plastic bag Keep shellfish chilled at all times Use within 1 2 days Precooked foods and leftovers These should be stored in suitable covered containers so that the food will not dry out Keep for only 1 2 days Reheat leftovers only once and un...

Page 35: ... is recommended that the function is activated approximately 2 hours before required Freeze immediately or as quickly as possible Freeze only small quantities of food at any one time For best results we recommend that only 1kg of food be frozen per 25L of freezer storage volume at any one time About 3kg in small freezers and 4kg in larger freezers For faster freezing in ActiveSmart models we recom...

Page 36: ... is to be used Fruits packed in syrup are ideal for desserts whereas fruits packed without sugar are better used for cooking Most fruits can be stored for 8 12 months Vegetables Most vegetables freeze well although salad vegetables lose their crispness Other vegetables eg celery onion and tomatoes should only be used in cooked dishes as they soften on freezing Freeze only high quality mature ready...

Page 37: ...Temperature control set too low Refer to section Temperature control for your specific model Doors not sealing properly Check that cabinet is level and gasket seals are clean Storage compartments too warm Temperature setting not correct Refer to section Temperature control for your specific model Frequent door openings Minimise door openings to allow temperature to stabilise Large amount of food r...

Page 38: ...lation of dust on or behind the rear compartment cover Refer to the section Cleaning care instructions for your specific model If problem persists please contact Customer Care Ice buildup inside freezer compartment Freezer door not closing tightly Move items in freezer so door can close tightly Check and clean door gasket seal Taste of odour in ice cubes Transfer of odour taste from strong smellin...

Page 39: ...et not stable or level Refer to section ActiveSmart user warnings and sounds Freezer is defrosting Condensation inside fresh food compartment Frequent or long door openings Minimise door openings Door gasket leaking Check that gasket is sitting flat and sealing tightly Not unusual during periods of high humidity Wipe dry Tray bin does not slide in and out evenly Packaging trapped Check to ensure n...

Page 40: ...y the water produced by fruit and vegetables A small amount of condensation is beneficial for fruit and vegetable storage Wipe out water with a cloth Set humidity slide to low humidity setting Tray bin does not slide in and out evenly Packaging trapped Check to ensure no food or packaging is trapped behind the tray bin Runners not extending fully Holding onto sides of tray bin extend the runners f...

Page 41: ... by pests eg rats cockroaches etc 7 Replacement light bulbs B Defects caused by factors other than 1 Normal domestic use or 2 Use in accordance with the product s user guide C Defects to the product caused by accident neglect misuse or act of God D The cost of repairs carried out other than by a Fisher Paykel trained and supported service technician or the cost of correcting such repairs E Normal ...

Page 42: ...arranty is an extra benefit and does not affect your legal rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and t...

Page 43: ...r Paykel trained and supported service technicians that can carry out any service necessary on your appliance Our Customer Care Centre can recommend a Fisher Paykel trained and supported service technician in your area In Australia if you need assistance Call the Fisher Paykel Customer Care Centre and talk to one of our Customer Care Consultants Toll Free 1300 650 590 Fax 07 3826 9298 Website www ...

Page 44: ... Call the Fisher Paykel Customer Care Centre and talk to one of our Customer Care Consultants Phone 64 9 273 0660 Fax 64 9 273 0580 Website www fisherpaykel com Postal address Fisher Paykel Appliances Ltd PO Box 58550 Botany Auckland 2163 New Zealand If you call write or contact us via our website please provide your name and address model number serial number date of purchase and a complete descr...

Page 45: ...e serial plate or on the documents accompanying the product indicates that this appliance cannot be treated as household waste It shall be handed over to the applicable collection point for the recycling of electrical and electronic equipment Disposal of the appliance shall be carried out in accordance with the local environment regulations for waste disposal and ensure the refrigerant circuit is ...

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Page 48: ...s booklet apply to the specific products and models described at the date of issue Under our policy of continuous product improvement these specifications may change at any time You should therefore check with your Dealer to ensure this booklet correctly describes the product currently available NZ AU GB IE EU AE HK SG ...

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