Fisher & Paykel DH9060P Installation Manual/User Manual Download Page 38 | Manualshive

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CUSTOMER CARE

Before you call for service or assistance...

Check the things you can do yourself. Refer to your User guide and check:

1

Your product is correctly installed.

2

You are familiar with its normal operation.

3

You have read the ‘Before you call for service’, ‘F ault codes’ and ‘T roubleshooting’
sections at the back of the book.

If after checking these points you still need assistance or parts, please refer to your
nearest Fisher & Paykel trained and supported service technician, Customer Care, or
contact us through our website fisherpaykel.com.

In New Zealand if you need assistance…*

Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer
Care Consultants.

Toll Free:

0800 FP CARE or 0800 372 273

Fax:

(09) 273 0656

Website:

fisherpaykel.com

Postal address:

Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163

If you need service…*

Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
that can carry out any service necessary on your appliance. Our Customer Care Centre
can recommend a Fisher & Paykel trained and supported service technician in your area.

In Australia if you need assistance…*

Call the Fisher & Paykel Customer Care Centre and talk to one of our
Customer Care Consultants.

Toll Free:

1300 650 590

Fax:

(07) 3826 9298

Website:

fisherpaykel.com

Postal address:

Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798,

Cleveland QLD 4163

If you need service…*

Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
that can carry out any service necessary on your appliance. Our Customer Care Centre
can recommend a Fisher & Paykel trained and supported service technician in your area.

If you call, write or contact us via our website please provide:
your name and address, model number, serial number, date of purchase and a complete
description of the problem. This information is needed in order to better respond to
your request for assistance.

Product details can be found on the rear of the machine, and/or on the inside of the

door below the glass (when the door is open).

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Summary of Contents for DH9060P

Page 1: ...INSTALLATION GUIDE USER GUIDE NZ AU HEAT PUMP CLOTHES DRYER DH9060P models ...

Page 2: ......

Page 3: ... Paykel dealer Registration Register your product with us so we can provide you with the best service possible To register your product visit our website fisherpaykel com Introduction 3 Safety and warnings 4 Installation instructions 8 Control panel 13 Drying cycles 15 Sorting and loading 16 Getting started quickly 19 Customising drying cycle 20 Caring for your dryer 22 Before you call for service...

Page 4: ......

Page 5: ...dryer gives you the convenience of tumble drying and your clothes the advantage of not being subjected to the harsh over drying effects of the sun Your clothes will feel softer retain their shape and require less ironing This dryer has been specifically designed to complement our front loading Fisher Paykel washers Your heat pump dryer has numerous cycles and options so you can perform every dryin...

Page 6: ...these instructions can result in death or personal injury IMPORTANT SAFETY INSTRUCTIONS WARNING z z The appliance must not be supplied through an external switching device such as a timer or connected to a circuit that is regularly switched on and off by a utility z z We do not recommend the use of extension cords or portable electrical outlet devices for safety reasons z z Do not touch or operate...

Page 7: ...person responsible for their safety z z Children should be supervised to ensure they do not play with the dryer z z Unplug the machine from the power supply when it is not in use z z Do not swing on or put weight on the door z z Your dryer is designed to stop operating in the event of power outage When power is resumed the machine will remain off until the Power button is pressed To restart the dr...

Page 8: ...lint filter becomes damaged contact your Fisher Paykel trained and supported service technician to arrange getting a new filter Do not operate your dryer with a damaged lint filter or without the filter in place as this will cause damage to your dryer Installation z z The dryer must be installed in a well ventilated dust free environment z z The dryer must not be installed on any textured floor co...

Page 9: ...ning solvents vegetable or cooking oil acetone denatured alcohol some brands of spot removers turpentine waxes and wax removers or other flammable or explosive substances should not be placed in a tumble dryer z z Do not dry unwashed items in the tumble dryer z z The dryer is not to be used if industrial chemicals have been used for cleaning z z Fabric Softeners or similar products should not be u...

Page 10: ...er guide Unpacking To ensure the best performance from your new dryer follow the instructions below Removing the packaging 1 Remove the outer packaging including the polystyrene packer and plastic wrapping All packaging must be removed prior to use 2 Tilt the machine backwards and walk it off the base one foot at a time Not doing so may cause damage to your floor and dryer 3 Remove all packaging a...

Page 11: ...that the dryer door cannot be opened fully z z Do not install the dryer outside in a damp place where there is a risk of freezing where it may be rained on in direct sunlight or close to a source of heat z z Do not place your machine on top of its power cable Levelling the machine It is IMPORTANT to level the machine to ensure the machine runs efficiently with minimal noise The dryer should be lev...

Page 12: ... dryer the other end must be secured in a drain to prevent water draining onto the floor Ensure the drain hose is securely fixed in place to an appropriate drain and is leak free at the connection to the machine Check the connection and drain hose regularly z z Maximum standpipe height is 1m from ground level z z Regularly check that your standpipe or tub is free from lint and other obstructions w...

Page 13: ...is closed you will hear it click shut 3 Touch the button The drum will start rotating Observe the machine for any problems The dryer will beep and display any faults on the screen if there are any problems Refer to User warnings and Fault codes 4 At the completion of the cycle open the door and check that there is warmth inside the dryer This indicates the dryer is operating normally If there are ...

Page 14: ...00 ELECTRICAL Volts 220 240 Hz 50 Amps maximum 10 Power consumption W 550 Capacity refers to the maximum dry weight of items the machine can dry at any one time Note some cycles have a lower maximum capacity see the Drying cycles section The exact height of your dryer is dependent on how far the feet are extended from the base of the machine ...

Page 15: ...ts are on at the beginning of the cycle The light for the current part of the cycle flashes and each one goes out when that part of the cycle is complete 6 Delay Start Touch More or Less to increase or decrease the delay start time for drying cycles 7 Dryness Level Allows you to select the level of dryness for your load 8 Wrinkle Free Allows you to select a wrinkle free option for your cycle 9 Sig...

Page 16: ...y how long the cycle has left to go Be aware that a number of factors can influence the overall cycle time eg the fabric type of garments load size the wetness of the load environmental conditions etc Indicators There are a number of indicators to alert you when you need to attend to your dryer either to clean the lint filter clean the condenser filter or vacuum the surface of the evaporator grid ...

Page 17: ...ollen garments Timed cycle for use with the drying rack with options from 30 to 150 minutes for washable woollen items that cannot be tumbled 3 Freshen Items that have been in storage or have not been worn used for some time A timed short burst of heat followed by cool air to freshen fabrics 2 Towels Towels Auto sensing cycle for thick absorbent items 6 Dry Rack Dry Items that cannot be tumbled eg...

Page 18: ...d to delay the start of the drying cycle z z We recommend that articles of clothing with screen printing are turned inside out to prevent damage to the print Garments with hooks or zippers should be fastened and where possible turned inside out SPECIFIC ITEM DRYING REQUIREMENTS SUGGESTED CYCLE AND OPTIONS COMMENTS Towels Towels Towels produce a lot of lint and are best dried on their own Sheets pi...

Page 19: ...to minimise creasing and wrinkling and to ensure the load is dried evenly z z Allow enough room in the dryer for clothes to tumble freely Hint load the dryer in terms of the space the garments take up when dry rather than when they are wet z z Shake clothes out and load individually to help items dry evenly and reduce tangling z z Only dry a sheet load up to a maximum of 4kg in the dryer at one ti...

Page 20: ... stockings fine fabrics delicate embroidered fabrics should be dried separately using the Delicate cycle or if you do not want them tumbled use the Wool or Rack Dry cycle Sleeping bags and other down items should be dried on the Bulky cycle Drying rack There are many items that would benefit from being dried on a drying rack For example items such as sport shoes soft toys hats and woollen items th...

Page 21: ...ryer will beep and then turn off automatically If the Wrinkle Free option has been selected the machine will rotate the drum periodically blowing cool air into the drum to help minimise wrinkling and creasing of your load Remove the items from the dryer at the earliest opportunity z z If you wish to change a cycle or select a different option once a drying cycle has started touch to pause the cycl...

Page 22: ...u prefer for some cycles You can programme your dryer to remember the drying options you prefer for each drying cycle For instance you may want to set the Easy Iron cycle to a lower drying temperature or programme the Everyday cycle so it automatically has the Wrinkle Free option selected To change a drying cycle option 1 Press POWER to turn the machine on 2 Turn the dial to select the cycle you w...

Page 23: ...e Free operation for 24 hours If you wish to stop the dryer at any point during the Wrinkle Free stage of the cycle simply touch You can then open the dryer door and remove your items Press POWER to turn the dryer off Signal Signal has two functions 1 Alert you that the dryer has finished A series of beeps will sound at the end of a cycle 2 Alert you to remove items once your load reaches the damp...

Page 24: ...filters Cleaning the door lint filter z z Lint is generally formed during wearing and washing Fibres ie lint released from the clothes during the drying cycle are collected in the lint filter z z It is important to clean the door lint filter after every load as the lint produced in the drying process can become a fire hazard if it is allowed to accumulate in or around your dryer z z A warning ligh...

Page 25: ...ve stacked your dryer using a Fisher Paykel stacking kit slide the stacking kit tray out prior to opening the condenser filter cover To clean the evaporator grid With the condenser filter removed you will be able to see the evaporator grid If the surface of the evaporator grid is dirty clean it carefully with a vacuum cleaner using a dusting brush or a narrow crevice nozzle Be gentle and do not be...

Page 26: ...to remove it Ensure that you keep the tank level when it is being removed to prevent the water collected from spilling 2 Pour the water down the sink or into a bucket and then put the tank back in place z z Never run the dryer without the water tank in place unless the drain hose has been installed Cleaning the sensors There are sensors in your dryer that detect whether the laundry is dry or not T...

Page 27: ... filter Refer to Cleaning the condenser filter and evaporator grid on page 23 Cleaning the condenser filter and evaporator grid The lint filter is blocked and needs to be emptied Empty the lint filter and then replace it Check the lint filter is not damaged Check there is nothing else stuck in the lint filter holder which may be blocking the air flow Check the lint filter is in place correctly in ...

Page 28: ...o cold for the dryer to function The room temperature is too low for the heat pump system to work effectively Ensure that the room temperature is above 5 C to avoid loss of efficiency Maximum cycle has been reached There are a number of reasons the maximum cycle has been reached refer to Troubleshooting Dryer is taking too long for possible causes and solutions Once you have addressed the issue th...

Page 29: ...ctly refer to Installation instructions section 4 Remove your load from the dryer and retry 5 Perform a Time Dry cycle eg Time Dry for 30 minutes 6 If the fault re occurs repeat steps 1 and 2 7 If the machine still will not work call a Fisher Paykel trained and supported service technician to arrange service refer to Customer care section Record the fault code number displayed and the serial numbe...

Page 30: ...Water tank full or not properly in place Refer to Emptying the water collection tank Ensure the water tank is properly in place Lint filter needs to be emptied Empty the lint filter and ensure it is correctly in place Dryer is overloaded Remove some items from the dryer Delay Start function is set Refer to Delay Start for more information Keylock is ON To disable touch and hold button for 3 second...

Page 31: ...nt Do not operate this dryer behind closed doors ie inside a cupboard Load overly wet at the start of cycle Remove more water from the load before placing it in the dryer eg select a faster spin speed on your washer if appropriate for your load Load was damp dry at the start of cycle If the load had been partially air dried eg has been washed and placed on the line use a Time Dry cycle and monitor...

Page 32: ...n tank Water tank may be damaged Check the water tank for any signs of damage Drain hose may not be attached properly at the machine end Ensure the drain hose is attached properly Refer to Draining in the installation section of this guide Drain hose could be damaged Check the drain hose for damage Drain hose has slipped out of the drain Ensure the drain hose is securely fixed in place Sometimes d...

Page 33: ...n This is normal Vibration Dryer is not installed on a stable surface Ensure the dryer is installed on a flat stable surface Refer to Levelling the machine in the installation section of this guide Dryer is not level Ensure the dryer is correctly levelled Refer to Levelling the machine in the installation section of this guide Dryer is overloaded Remove some items from the dryer Creasing Cycle sel...

Page 34: ...dryer which may be picked up by subsequent loads Fabric damage Instructions on care label not followed Follow the instructions on the care label of the items Dryness Level selected not appropriate for the fabric type Ensure the Dryness Level selected is appropriate for the fabric type Refer to the items care label Refer to pages Drying cycles Metal parts on the items or in the load Fasten zips and...

Page 35: ...place folded items in the dryer Incorrect cycle selection Try using the Easy Iron cycle to dry shirts and the Sheets cycle to dry sheets Refer to Drying cycles Load size too large Try drying smaller load sizes Some cycles have a lower maximum load size Refer to Drying cycles Delicate items not dried on Rack dry Dry pantyhose bras stockings and any other delicate items prone to tangling on the Rack...

Page 36: ... or correcting house wiring or plumbing 4 Correcting fault s caused by the user 5 Noise or vibration that is considered normal eg drain fan sounds machine noises or user warning beeps 6 Correcting damage caused by pests eg rats cockroaches etc 7 Poor drying performance due to incorrect installation and maintenance eg blocked lint filter blocked condenser or full water tank 8 Poor drying performanc...

Page 37: ...facturer s Warranty is an extra benefit and does not affect your legal rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptab...

Page 38: ...ice technicians that can carry out any service necessary on your appliance Our Customer Care Centre can recommend a Fisher Paykel trained and supported service technician in your area In Australia if you need assistance Call the Fisher Paykel Customer Care Centre and talk to one of our Customer Care Consultants Toll Free 1300 650 590 Fax 07 3826 9298 Website fisherpaykel com Postal address Fisher ...

Page 39: ...r your product with us so we can provide you with the best service possible To register your product visit our website fisherpaykel com Complete and keep for safe reference Model Serial No Purchase Date Purchaser Dealer Suburb Town Country ...

Page 40: ...tions in this document apply to the specific products and models described at the date of issue Under our policy of continuous product improvement these specifications may change at any time You should therefore check with your Dealer to ensure this document correctly describes the product currently available ...

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