22
PROBLEM
CAUSE
SOLUTION
7. Iron in softened water
A. Iron exceeds recommended level
or is not “Clearwater” iron or iron
bacteria is present
A. Test incoming water supply and
install OXY Series iron filter prior to
softener, as needed
B. Softener resin fouled by iron
B. Manually regenerate with a strong
solution of resin cleaner for iron or
re-bed the softener
8. Excessive water level in brine tank
A. Restricted drain flow control
A. Clean drain line flow control
B. Drain line too long or installed
overhead or restricted
B. Verify drain line is not restricted or
improperly installed
C. Vinyl drain line was used
C. Replace drain line with rigid or semi-
rigid material with no kinks and as
few elbows as possible
D. Brine valve sticking or leaking (soft
water)
D. Replace brine valve assembly
E. Injector or injector screen plugged
(hard water)
E. Clean or replace injectors and
screen
F. Fittings on either end of the brine
line are not air tight.
F. Fully insert brine line into quick
connect fittings.
9. Salty water
A. Brine tank is overfilled (salty taste
goes away after water usage)
A. See Problem # 8
B. High TDS (salty taste does not go
away after water usage)
B. Install a reverse osmosis system to
reduce TDS
10. Water leaks to drain continuously
A. Foreign material in control valve
A. Remove and inspect piston and seal
kit. Replace as necessary
B. Drive motor stopped during
regeneration cycle
B. Check for obstruction in piston and
seals. Replace drive motor. Inspect
condition of power head gears
C. Internal valve seal leak
C. Replace seals and/or piston
Troubleshooting
