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FAQ
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If your problem is not listed below, please call our toll-free number for more support.
Tech Services: 800-323-9005
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Question: Why is the DVR not working after starting?
Answer:
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Check the power adaptor input
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Check the on-off power line, is it well-connected?
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Check the power on-off switch on the back of the unit
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Check the main board of DVR is connected properly
Question: Why is the DVR rebooting automatically or stopping for several minutes after starting?
Answer:
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Instability or low input voltage
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Bad track on hard drive or the hard drive is bad
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Insufficient power supply
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Instability of the front-end video signal
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High temperature, too much dust, bad DVR operating environment
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Check to make sure the main board connector is secure
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The hardware of DVR is defective
Question: Why is there no video output on single, multi or all channels?
Answer:
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Please check the adaptor of camera whether to see if it is well-connected
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Please check the cable for connecting video input/output in the back panel of DVR
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Please insert the video source directly into the display device and check if they are causing the problem.
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Check the brightness of the picture and bring it back to its original default setting
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No video input signal or too weak
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In Display Setup, Live View is set to OFF for a particular channel
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The DVR hardware is defective
Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen?
Answer:
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Make sure power adaptor is DC 12V
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Make sure hard drive is formatted
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Check the power and data connection cables of the hard drive
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The hard drive is defective
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The SATA port is not working
Question: What is the meaning of the letters “R”, “M”, “I”, “H” and “B” showing on the screen?
Answer:
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“R”means the channel is recording
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“M” means motion detection on the channel
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“I” means alarm on the channel
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“H” means either the hard drive is not installed, it is bad or full or needs formatting
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“B” means Tamper Alarm has been activated
Question: Why is the DVR having a problem with real-time images, such as bad image color or serious brightness dis-
tortion?
Answer:
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If PAL and NTSC are not correctly selected, the images will be in black and white and rolling
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DVR is not compatible with monitor
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The video transmission distance (cable run) is too long. You may need to upgrade to RG59 Coax BNC/DC Power cables for
runs longer than 60 feet.
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The setting of DVR color settings need to be adjusted
Question: Why is there no audio sound when monitoring?
Answer:
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Check sound box or speaker functions. Also check possible short circuit.
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Audio source may be connected to the video channel. You can click to full-screen to check.
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The hardware of DVR is defective
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Cameras are not audio capable or no powered microphone is connected.
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Mute is enabled
Appendix
FAQ
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