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FAQ,s
If your problem is not listed below, please call our toll-free number for more support.
Tech Services: 800-323-9005
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Question: Why does DVR not work after starting? Why did the DVR stop working?
Answer:
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Check that the power adapter is plugged into the DVR properly
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Check the power source and all power cord connections are properly
connectedCheck the on-off power line, is it properly connected?
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Make sure the power on-off switch on the back of the DVR unit is on
Question: Why is the DVR rebooting automatically or stopping for several minutes after starting?
Answer:
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Check the supply voltage to be sure it is stable
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Bad track on hard drive or the hard drive is bad
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Instability of the front-end video signal
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High temperature, too much dust, bad DVR operating environment
Question: Why is there no video output on single, multi or all channels?
Answer:
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Check if the camera adaptor is properly connected
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Check the cable for connecting video input/output in the back panel of DVR
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Insert the video source directly into the display device and check if they are causing the problem
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Check the brightness of the picture and bring it back to its original default setting
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No video input signal or too weak
Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen?
Answer:
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Make sure power adaptor is DC 12V
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Make sure hard drive is formatted
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Check the power and data connection cables of the hard drive
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The hard drive is defective
Question: What is meaning of the letters “R”, “M”, “I” and “H” showing on the screen?
Answer:
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“R”means the channel is recording
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“M” means motion detection on the channel
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“I” means alarm on the channel
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“H” means either the hard drive is not installed, it is bad or full
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“B” means Tamper Alarm has been activated
Question: Why does DVR have problems with real-time images, such
as bad image color or serious brightness distortion?
Answer:
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If PAL and NTSC are not correctly selected, the images will be in black and white and possibly a rolling screen.
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DVR is not compatible with monitor
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The video transmission distance (cable run) is too long
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The setting of DVR color settings need to be adjusted
Question: Why is there no audio sound when monitoring?
Answer:
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Check sound box or speaker functions. Also check possible short circuit.
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Audio source may be connected to the video channel. You can click to full-screen to check.
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The hardware of DVR is defective
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Cameras are not audio capable
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Speakers need to have an amplifier
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Channel being monitored is not connected to an audio camera
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Volume regulate is turned down
APPENDIX
FAQ,S
