TROUBLESHOOTING
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PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Main burner will
not light
Gas valve may be off
Turn gas valve ON
Fuel tank may be empty
Refill LPG tank
Orifice blocked
Clean or replace orifice
Air in supply system
Purge air from lines. Open gas lines and depress control
knob for 2-3 minutes.
Loose connection
Check all fittings
Igniter fails
Check igniter cable connection at back of igniter
Gas pressure low with valve open full
Replace cylinder or regulator
New cylinder or 1st ignition
Purge air from lines
Cylinder valve on, no gas flow
Replace hose/regulator assembly
Low burner flame
Pressure is low
Replace LPG tank
Tank is low on fuel
Fill LPG tank
Gas hose is kinked
Check and straighten or replace
Burner unit
Carbon on reflector and emitter screen
Clean components as needed
Thick black smoke
Blockage in burner assembly—thoroughly clean burner
21
Questions, problems, missing parts?
Before returning to your retailer, our customer service team is available:
Call toll-free
(866) 985-7877
9 a.m. – 9 p.m., EST
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www.balkenehome.com
9 a.m.
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6
p.m., EST, Monday
–
Friday
Dead battery
Replace
AA battery behind igniter button