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TROUBLESHOOTING

Contact us for assistance:  (866) 985-7877  |  

www.balkenehome.com

 

PROBLEM

POSSIBLE CAUSE

CORRECTIVE ACTION

Main burner will 
not light

Gas valve may be off

Turn gas valve ON

Fuel tank may be empty

Refill LPG tank

Orifice blocked

Clean or replace orifice

Air in supply system

Purge air from lines. Open gas lines and depress control 
knob for 2-3 minutes.

Loose connection

Check all fittings

Igniter fails

Check igniter cable connection at back of igniter

Gas pressure low with valve open full

Replace cylinder or regulator

New cylinder or 1st ignition

Purge air from lines

Cylinder valve on, no gas flow

Replace hose/regulator assembly

Low burner flame

Pressure is low

Replace LPG tank

Tank is low on fuel

Fill LPG tank

Gas hose is kinked

Check and straighten or replace

Burner unit

Carbon on reflector and emitter screen

Clean components as needed

Thick black smoke

Blockage in burner assembly—thoroughly clean burner

21

Questions, problems, missing parts? 

Before returning to your retailer, our customer service team is available:

Call toll-free 

(866) 985-7877

9 a.m. – 9 p.m., EST

Email

 

Live chat 

[email protected]

t

www.balkenehome.com

  9 a.m. 

 

6

 p.m., EST, Monday 

 Friday

Dead battery

Replace

 

AA battery behind igniter button

Summary of Contents for 63099

Page 1: ...e stored in the vicinity of this or any other appliance WARNING Improper installation adjustment alteration service or maintenance can cause property damage injury or death Read the installation operation and maintenance instructions thoroughly before installing or servicing this equipment WARNING FOR OUTDOOR USE ONLY Comfort Quality Style Since 1998 ATTACH YOUR RECEIPT HERE Keep a copy of your pr...

Page 2: ... pages and is also located throughout this manual Keep this manual for future reference and to educate new users of this appliance This manual should be read in conjunction with the labeling on the appliance Safety precautions are essential when any mechanical or propane fueled equipment is involved These precautions are necessary when using storing and servicing Using this appliance with the resp...

Page 3: ...ed as having a rotten egg smell The odorant can fade over time so leaking gas is not always detectable by smell alone Propane gas is heavier than air and leaking propane will sink to the lowest level possible It can ignite by ignition sources including matches lighters sparks or open flames of any kind many feet away from the original leak Use only propane gas set up for vapor withdrawal Store and...

Page 4: ... Wheel 2 Control Box 1 Middle Plate 1 Silicone Ring 1 Flame Tube 1 Emitter 1 Reflector 1 Upper Support 4 Handle 1 HARDWARE CONTENTS 1 2 3 4 5 6 7 8 9 4 Back Panel 1 A B x8 x3 C x3 D x2 E x64 F x3 G H x3 x2 I x1 J x6 K Requires one AA battery not included Install behind Igniter Button 1 2 3 4 5 6 7 8 9 _ g Bracket pre installed 1 K ...

Page 5: ...assembly of this appliance make sure all parts are present Compare all parts with package contents list and hardware contents as listed on page 4 of this manual If any part is missing or damaged do not attempt to assemble this product Contact customer service for replacement parts ESTIMATED ASSEMBLY TIME 90 minutes Tools Required for Assembly NOT included Adjustable crescent wrench 1 Hardware used...

Page 6: ... 3 with the small eyelets on the corners of the base plate 6 Fasten the lower supports to the base plate using 12 screws E Attach the middle plate at the top of the lower supports using 8 screws E The arrow sticker on the middle plate must point in the same direction as the corresponding sticker on the base plate ...

Page 7: ...he lower supports 3 回 Slide the corresponding opening of the upper supports onto the v shaped rail of the lower supports 因 The upper and lower support brackets need to fit flush Secure the connections using 12 screws E Contact us for assistance 866 985 7877 www balkenehome com ...

Page 8: ...adder Follow safety precautions when working on a ladder 6 Attach the control box 8to the bottom of the middle plate using 4 screws E A NOTICE From step 6 on you may continue the assembly without battery or insert 1 AA battery not included into the control box at any time see section Operation Inserting Battery Hardware used Screw E x4 ...

Page 9: ...e of the flame tube Carefully install the flame tube by guiding it up into the open bottom of the emitter Do not force the tube Slide the bottom of the flame tube laterally into place and settle it into the hole in the center of the middle plate Ensure that the tube is positioned properly to completely cover the hole Contact us for assistance 866 985 7877 www balkenehome com ...

Page 10: ...he top of the emitter then slide 3 washers Jonto the studs Slide the reflector s drilledholesonto the studs Slide3 washers onto the studs and secure the connection with 3 wing nuts G A NOTICE Assembly step 8 may require a ladder Follow safety precautions when working on a ladder Contact us for assistance 866 985 7877 www balkenehome com ...

Page 11: ...enehome com 9 Install the guard screens 1 Hang the hooks of the guard screens into the holes near the top middle and bottom of the upper supports Secure the guard screens by inserting and tightening a screw E at the top of each screen Hardware used Screw E x4 1 ...

Page 12: ...ttach the side panels 4 and the back panel 9 to the product using 4 screws E per panel On the front side insert the 4 screws E directly into the matching holes on the lower supports 3 A NOTICE Do not cover the front where the control knob of the control box faces Hardware used Screw E x16 ...

Page 13: ...ce K Attach the handleon the outside of the door panel 2 and connect it with the handle brace K on the inside of the door panel using 2 screws D Insert the tabs on the bottom of the door panel into the tab holes at the front of the base plate 6 Attach the chain at the hook on the front of the control box 8 K 回 回 II ...

Page 14: ...ate 6 Fill the sandbox with sand or water then securely close the plastic cap 13 Place an LPG cylinder not included on the base plate 6 Connect the regulator end of the gas hose with the LPG cylinder not included Do not cross thread Secure the LPG cylinder with the gas cylinder brackets 5 by tightening the 3 long bolts C A NOTICE Only use a standard 20 lb LPG cylinder ...

Page 15: ...rom specialist dealers The installation must conform with local codes A dented rusted or damaged LPG cylinder may be hazardous and should be checked by your LPG supplier Never use a LPG cylinder with a damaged valve connection The length of the hose cannot exceed 4 6 ft The cylinder must have a listed overfilling prevention device The cylinder must have a connection device compatible with the conn...

Page 16: ...rage and handling code B149 2 A dented rusted or damaged propane cylinder may be hazardous and should be checked by your local cylinder supplier Never use a propane cylinder with a damaged valve connection The propane cylinder must be constructed and marked in accordance with the specifications for LP gas cylinders of the U S Department of Transportation DOT or the standard for cylinders spheres a...

Page 17: ...OPERATING INSTRUCTIONS WARNING Perform all leak tests outdoors Extinguish all open flames NEVER leak test when smoking Do not use heater until all connections have been leak tested and show no signs of leakage BEFORE TURNING GAS SUPPLY ON 1 Your heater was designed and approved for OUTDOOR use only Do NOT use it inside a building garage or any other enclosed area 2 Make sure surrounding areas are ...

Page 18: ...he valve on the LPG cylinder when the product is not in use If pilot fails to remain lit close all valves and wait at least 5 minutes before attempting to light again Avoid inhaling fumes emitted from the heater s first use Smoke and odor from the burning of oils used in manufacturing may appear Both smoke and odor will dissipate after about 30 minutes The heater should not produce thick black smo...

Page 19: ...spected before each use and at least annually by a qualified service person OPERATION INFORMATION AND SAFETY Unit will operate at reduced efficiency below 40 F Alert children and adults to the hazards of high surface temperatures and should stay away to avoid burns or clothing ignition Carefully supervise young children in the area of the heater More frequent cleaning may be required as necessary ...

Page 20: ...s condition can damage heater and render it unsafe for use Clean burner holes by using a heavy duty pipe cleaner Compressed air may help clear away smaller particles 9 Carbon deposits may create a fire hazard Clean dome and burner screen with warm soapy water if any carbon deposits develop Note In a salt air environment such as near an ocean corrosion occurs more quickly than normal Frequently che...

Page 21: ...r or 1st ignition Purge air from lines Cylinder valve on no gas flow Replace hose regulator assembly Low burner flame Pressure is low Replace LPG tank Tank is low on fuel Fill LPG tank Gas hose is kinked Check and straighten or replace Burner unit Carbon on reflector and emitter screen Clean components as needed Thick black smoke Blockage in burner assembly thoroughly clean burner 21 Questions pro...

Page 22: ...rranty THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED PURCHASER ASSUMES ALL RISKS IN THE ASSEMBLY AND OPERATION OF THIS UNIT FAILURE TO FOLLOW WARNINGS AND OPERATIONAL INSTRUCTIONS CONTAINED IN THIS MANUAL CAN RESULT IN SEVERE PROPERTY DAMAGE AND OR PERSONAL INJURY IN NO EVENT WILL WELL TRAVELED LIVING OR ITS DIRECTORS OFFICERS OR AGENTS BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY WHETHER IN C...

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