Sometimes
routers
get
stuck
and
don’t
recognize
a
new
device.
Turn
off
the
Fingbox
and
your
router;
then
turn
them
on
in
this
order:
1. Power
up
the
router
2. Wait
until
you
can
connect
to
the
Internet
again
3. Power
up
the
Fingbox
4. Wait
for
the
top
circle
to
become
green
(up
to
5
minutes)
5. Proceed
with
the
activation
SOLUTION
2
-
check
the
firewall
configuration
Connect
to
your
router
configuration
page
(for
example
http://192.168.0.1
)
Look
for
a
section
named
Network
Security
or
Firewall.
On
many
routers,
you
can
find
a
simple
setting
like
LOW,
MEDIUM,
HIGH.
Fingbox
cannot
work
on
the
HIGH
setting.
Try
to
set
on
MEDIUM
or
LOW,
save
the
router
settings
and
then
power
up
the
Fingbox
to
see
if
it
gets
to
the
green
top
circle.
If
your
router/firewall
needs
OUTBOUND
filtering
rules,
set
the
following
rules
to
allow
Fingbox
to
reach
the
Fing
services:
OUTBOUND
-
tcp/80
-
to
ANY
Internet
address
OUTBOUND
-
tcp/443
-
to
ANY
Internet
address
OUTBOUND
-
tcp/4443
-
to
ANY
Internet
address
OUTBOUND
-
tcp/5671
-
to
ANY
Internet
address
OUTBOUND
-
tcp/3001
-
to
ANY
Internet
address
OUTBOUND
-
tcp/3002
-
to
ANY
Internet
address
OUTBOUND
-
tcp/3003
-
to
ANY
Internet
address
The
top
circle
light
is
orange
Fingbox
cannot
reach
the
Fing
service
on
the
Internet.
Typically
this
happens
because
a
firewall
is
blocking
the
access
to
Fing
services.
SOLUTION
-
check
the
firewall
configuration
Connect
to
your
router
configuration
page
(for
example
http://192.168.0.1
)
Look
for
a
section
named
Network
Security
or
Firewall.
On
many
routers,
you
can
find
a
simple
setting
like
LOW,
MEDIUM,
HIGH.
Fingbox
cannot
work
on
the
HIGH
setting.
Try
to
set
on
MEDIUM
or
LOW,
save
the
router
settings
and
then
power
up
the
Fingbox
to
see
if
it
gets
to
the
green
top
circle.
Fingbox
User’s
Guide
-
App
v6.2.1
Page
7
