19
5.6 INCH DIGITAL PICTURE FRAME
Troubleshooting
Symptom
Cause
Corrective Actions
The POWER connector to the
unit is not securely inserted
Digital Picture Frame
doesn’t power on
No Start-up screen
The File doesn’t play
Video doesn’t play properly
Card is wrongly inserted
No photo or video file on the
memory card
Make sure you connect the
AC adapter to the frame
properly. When you connect
the AC adapter to the frame
and power up the unit, even
without a memory card, you
should see a blank screen. If
you don’t see the lit screen,
check if the power is
connected to
the Digital
Picture Frame
and make
sure it is securely attached.
Verify if the way you
inserted the card is correct.
Make sure the front label of
the memory card is facing
AWAY from you. Do not
force the memory card into
the slot.
Make sure there is at least
one supported photo or video
file on the memory card.
Compatible Photo format:
JPEG
Compatible Video format:
Motion JPEG (avi).
Make sure you use a
high-speed memory card to
play video files.
Insert a supported
memory card.
Memory card is not
inserted correctly
Incompatible File Format
Slow Memory Card
Small video size on the screen
Most digital cameras take
video in 320 x 240 or lower
resolution.
Low Video Resolution
Smart
Media
Smart
Media
Smart
Media
Smart
Media
