42
12.2 TROUBLESHOOTING
For support please call: 08450 347 348 or post a helpdesk ticket at
www.fetchTV.net/helpdesk
, or visit
www.fetchTV.co.uk
and click on support
Problem
Possible Cause
Suggested Solution
The SmartBox doesn’t
seem to be working, and
there are no lights on the
front panel
The digital set-top unit is not
receiving any power.
Make sure that the power adapter is properly
plugged in.
Check that the power point has power (try
plugging in a lamp).
The SmartBox doesn't
seem to be working, and
the front-panel standby
light is on?
The SmartBox is not correctly
connected to your TV, or your
TV is not correctly set up.
Check that all the connections are properly
made.*
Check that your TV is plugged into the power
supply and that it is switched on.
Your TV is not set to the
correct AV input.
Try selecting the appropriate AV input on your
TV.
The SmartBox remote
isn’t working.
Something is between the
remote and the SmartBox
Make sure you point the SmartBox remote
directly at the SmartBox and that nothing is
between it and the SmartBox. The LED on the
SmartBox unit’s front panel should flash each
time you press a FetchTV remote button.
The batteries are flat or
inserted the wrong way round.
Check the batteries and replace them if
necessary.
You have forgotten your
PIN code
There are two PIN codes for
your FetchTV service. One is
for your FetchTV account and
purchasing content from the
FetchTV service.
One is your SmartBox parental
control PIN, required to
change Parental Control
settings and view restricted
programmes.
Make sure you are using the correct PIN.
If it is still not working, contact Customer
Support on 08450 347 348 for advice,
specifying which PIN is not working.
