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6. GENERAL CONDITIONS OF GUARANTEE
The following document specifies the conditions of the guarantee for the con
-
sumer who purchases FERLUX, S.A. products
In the event of anomalous operation of the product, the consumer should:
1. Check the user and installation manual, checking that the issue
cannot be resolved following the instructions provided.
2. Check that the anomaly is covered by the guarantee.
Otherwise the consumer will exclusively bear the cost of the repair.
3. Contact the distributor who sold product, as the seller, and the
Technical Assistance Service specified in the model, the type of defect, name,
address and telephone number.
■ All FERLUX products in the European Union are covered by a
36-month
guarantee
from the date of acquisition for all those devices purchase from
01/01/2022 on, which must be proven with the valid documentation issued by
the distributor, e.g., a purchase receipt, transport document or invoice. This
documentation must provide for the identification of the product acquired and
the purchase and/or delivery date.
For the guarantee to be considered valid in the course of the period indicated:
• The serial number on the product must not be erased or illegible in any way
whatsoever.
• The product must be installed correctly, with scrupulous respect or the ins-
tructions in the product manual and the relevant national, regional and local
regulations in force.
• The installation must be exclusively completed by fully authorised personnel
in accordance with the national, regional and local regulations in force.
• The consumer must be in possession of the suitable and valid declaration of
compliance issued by the installer.
• The use and maintenance of the device must strictly adhere to the user and
installation manual provided.
• Ordinary and extraordinary maintenance is carried out by qualified technical
personnel, as provided for in the regulation in force and/or the manufacturer’s
instructions.
• The product is used regularly in a manner appropriate for its intended pur-
pose.
FERLUX products are developed, certified and approved to run on the power
values provided for. These values are indicated in the documentation delive-
red with the product. Any continuous use at maximum or minimum power for
long periods of times is not suitable for the regular use of the device. The
intervention on the part of the different subjects to FERLUX and/or Technical
Assistance Services not authorised by FERLUX and the handling/modification
of the product will result in the the guarantee being considered null and void.
No form of guarantee applies in the event of damages caused by negligence or
use or installation no compliant with the instructions provided or the regulations
in force.
■ EXCLUSIONS OF THE GUARANTEE
Excluded from the guarantee:
• The glass of the device has undergone quality testing during the manufac-
turing process. Its durability and resistance have been tested to withstand a
temperature of 750°C, which is a temperature never reached in the combustion
chamber, therefore that element is completely excluded from the guarantee
in the event of breakage, only possible due to poor handling in the use of the
stove.
• Coverings that constitute aesthetic parts.
• Seals, insulation layers, etc. are considered wearing components, etc. and
are not included in this guarantee.
• The pieces of the fireplace in direct contact with ignition fuel, such as cast
iron grates, steel grilles, stainless brass, cast brass, deflectors, vermiculite
parts, any refractory material, remote control batteries, stainless steel embe-
llishments, etc.
• All external components subject to wear and tear and/or rust or staining cau-
sed by aggressive detergents or where the consumer can intervene directly
during use and/or maintenance.
• Connections of the device to voltages and frequencies other than those in-
dicated.
• Changes/surges in the electricity network, inductive/electrostatic discharges
or caused by lightning.
• Infiltration of liquid.
• Fires of origin external to the product.
• Accidental impacts or strikes (scratches, dents, cracks, etc.).
• Surface stains or on stone coverings.
• Any other damage due to external phenomena not attributable to the product.
Provided the product is connected to a hydraulic system, the following issues
will not be covered by the guarantee.
• Corrosion and/or scaling, oxidation, rust, etc.
• Breakages caused by parasitic currents, condensation.
• Aggressiveness or acidity of water.
• Inappropriately performed descaling treatment.
• Lack of water.
• Deposits of sludge or limescale.
■ FERLUX, S.A., provides the consumer the protection of the guarantee es
-
tablished by law.
The repair or replacement of the equipment components does not extend the
guarantee (both the product and the replaced component) which will remain
valid in all cases until the expiry of the term established by law and which
refers to the purchase date of the product according to the provisions of this
document.
When the guarantee period expires, service interventions ultimately required
will be performed charging for spare parts, labour and transport in accordance
with the prices applied by the Technical Assistance Centre.
Considering there exist condition to apply to the legal guarantee described
above, and nonetheless the exclusions indicated during the valid term, in the
event that the lack of comfort of the product is checked and recognised due to
possible manufacturing errors, FERLUX, S.A. Commits to remedy the defect
by repair or replacement of the defective component with no charge to the
user. The replacement of the product may take place ONLY in the hypothesis
that the execution of technical repair activities is objectively impossible or in
cases where the cost of the repair is excessive with respect to the situation
as a whole.
FERLUX, S.A. Does not guarantee direct retails sales to consumers
. In
the event that FERLUX, S.A. Refuses to replace or repair the defective pro-
duct, but wishes to provide a refund, the corresponding sum shall be the maxi-
mum borne by the distributor for the purchase in FERLUX, S.A. With respect
to the supply chain, it shall therefore be the responsibility of the distributor who
has sold to the customer to provide the refund of the invoice issued to the user.
WE RECOMMEND THAT THE CONSUMER CAREFULLY FOLLOWS ALL THE INSTRUCTIONS IN
THE MANUAL AND THE WARNINGS IN RELATION TO THE INSTALLATION AND/OR USE AND/
OR MAINTENANCE OF THE PRODUCT.
