APPENDIX C – CUSTOMER SERVICE
FS10 Series
70
Fluid Components International LLC
Field Service Procedures
Contact an FCI field representative to request field service.
A field service technician is dispatched to the site from either the FCI factory or one of the FCI representative offices. After the work is com-
plete, the technician completes a preliminary field service report at the customer site and leaves a copy with the customer.
Following the service call, the technician completes a formal, detailed service report. The formal report is mailed to the customer after the
technician’s return to the factory or office.
Field Service Rates
All field service calls are billed at the prevailing rates as listed in the FCI Price Book unless previous arrangements have been made with the
FCI Customer Service Manager.
Customers are charged for all travel expenses including airfare, auto rental, meals and lodging. In addition, the customer shall pay all costs
of transporting parts, tools or goods to and from the job site. Invoicing travel time, field service work and other expenses will be performed by
FCI’s Accounting Department.
