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Fargo FARGO DTC 400 User Manual Download Page 84

RESTRICTED USE ONLY 

 

Fargo Electronics, Inc. 

DTC400 Card Printer/Encoder User Guide (Rev. 2.2)

 

4-24 

Resolving a No Ribbon Installed Error  

All Troubleshooting procedures assume that only factory-authorized supplies are in use in 
the Printer.  

Step 

Procedure 

1 

Review the following information.  

  Symptom: Printer errors out as soon as it receives data from PC 

  Printer Error State: The Printer RFID Sensor is not receiving a signal from 

the Ribbon 

  LCD Error Display: No Ribbon 

  Driver Monitor Error Display: No Ribbon Installed 

 

 

Summary of Contents for FARGO DTC 400

Page 1: ...DTC400 Card Printer Encoder User Guide Rev 2 2 Part Number L000800...

Page 2: ...2004 Same document title These reference documents were thoroughly reviewed to provide Fargo with professional and international standards requirements guidelines and models for our technical trainin...

Page 3: ...____ 2 11 Printer Components Dye Sublimation Resin Print Ribbons_______________________________ 2 12 Printer Components Blank Cards ___________________________________________________ 2 13 Printer Mod...

Page 4: ...bbon Wrinkle problems _________________________________________________ 4 45 Resolving the Excessive Resin Printing problems _______________________________________ 4 47 Resolving the Incomplete Resin...

Page 5: ..._______ 5 45 Resetting to Default Settings _______________________________________________________ 5 47 Using the Help page ________________________________________________________________ 5 48 Additi...

Page 6: ...__________________________________________ 6 36 Using the Magnetic Track Selection radio buttons_______________________________________ 6 37 Using the Magnetic Track Options radio buttons_____________...

Page 7: ...__ 6 99 Using the Ribbon Tension Option __________________________________________________ 6 101 Using the LCD Contrast Option ____________________________________________________ 6 101 Using the Flip...

Page 8: ...Fargo Card Printer was manufactured ________________________________ 12 2 Reviewing Example No 1 Serial Number 80453289____________________________________ 12 2 Reviewing Example No 2 Serial Number A...

Page 9: ...nd windows for the card Printer within concise correlative tables Table of Contents hyper linked You can use the automated Table of Contents to quickly locate for example an error message a procedure...

Page 10: ...e It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment...

Page 11: ...s 1 Card Feed 6 Card Feed 13 Card Input Roller 2 Print Stepper 7 Ribbon Sensor 14 Cleaning Roller 3 Ribbon Drive 8 Ribbon Encoder 15 Card Feed Roller 4 Print Headlift 9 Headlift Sensor 16 Printhead Co...

Page 12: ...ngage 4 The Card Feed Sensor detects leading edge of card and disengages the card input Motor 5 The Print Ribbon Drive engages 6 The Print Ribbon Sensor looks for the color transition from Yellow to M...

Page 13: ...eadlift Motor disengages 21 The Print Stepper Motor engages 22 The Print Ribbon Drive engages 23 The Card Feed Stepper Motor engages to queue card for magnetic encoding 24 The Encoding data is written...

Page 14: ...equence Step Process 1 On Power up the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor 2 If the Headlift Sensor is found to be open the Headlift Motor will turn until...

Page 15: ...rules for a Class B digital device Note These requirements are designed to provide reasonable protection against harmful interference in a residential installation If equipment operation in a resident...

Page 16: ...rd Card Sizes CR 80 3 375 L x 2 125 W 85 6mmL x 54mmW Accepted Card Thickness 20 mil and 30 mil 030 76mm Accepted Card Types PVC or polyester cards with polished PVC finish monochrome resin required f...

Page 17: ...our KO 27 seconds per card 133 cards per hour YMCKO 35 seconds per card 102 cards per hour YMCKOK 35 seconds per card 102 cards per hour YMCFKO Indicates the ribbon type and the number of ribbon panel...

Page 18: ...t step is to emboss a base foil 1 9 cm L x 1 3 cm H onto the surface of a blank white card The second step is debossing a custom made dye into the surface of the base foil leaving a customized image l...

Page 19: ...ard Stock Tolerances Tolerance of base foil placement will equal 010 from the nearest edges of the card Tolerance of layered foil will equal 010 VeriMarkTM Application Specifications VeriMarkTM foils...

Page 20: ...oMarkTM and Custom HoloMarkTM card end users will be able to choose 1 of 8 pre defined placements corners via Printer Driver 4 positions Landscape and 4 positions Portrait mode HoloMarkTM foil placeme...

Page 21: ...magenta panel and the cyan panel Note As the print Ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the Ribbon When these dyes are heated they di...

Page 22: ...rd is left within the Printer after a print job is canceled it will automatically be ejected when the Printer is turned back ON Pause button The Pause button is used to pause the Printer during normal...

Page 23: ...rint methods each provide their own unique benefits print Ribbons are available in resin only dye sublimation only and combination dye sublimation resin versions To make it easier to remember which pr...

Page 24: ...pplications Resin black bar codes are readable by both infrared and visible light bar codes scanners Premium Resin Black K provides 1 000 prints This Ribbon provides maximum resin durability ideal for...

Page 25: ...oor print quality and will greatly reduce the life of the Printhead 2 Always store the card stock in its original packaging or in a clean dust free container 3 Do not print onto cards that have been d...

Page 26: ...sublimation images Dye Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade Full Color YMCKO provides 250 prints This Ribbon is used to print full c...

Page 27: ...smooth level surface in order for the Printer to achieve consistent color coverage Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer Certain types of...

Page 28: ...each card See the Installing the Flipper Table Module Assembly D900200 procedure See the Flipper Table Module Assembly Problems procedures See the Print Both Sides option in the Using the Device Optio...

Page 29: ...Blank Cards into the Card Hopper ___________________________________________ 3 10 Installing Blank Cards into the Card Hopper continued _______________________________ 3 11 Installing Blank Cards int...

Page 30: ...ev 2 2 3 2 Printing a Test Print Image continued _____________________________________________ 3 31 Printer Transport ___________________________________________________________________ 3 32 Moving th...

Page 31: ...ate clearance in front of the unit to accommodate the unit with its Covers open Do not install unit a near heat sources such as radiators or air ducts or b in a place subject to direct sunlight excess...

Page 32: ...arton to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit Check that the following items are included Power Supply US Power Cable...

Page 33: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 5 Reviewing the Printer front view Cartridge being installed Reviewing the LCD top front part of Printer...

Page 34: ...connect the Printer s USB cable until prompted during the Printer Driver installation Step Procedure 1 Plug the AC adapter power cable into the back of the Printer See Display A 2 Plug the wall power...

Page 35: ...400 Card Printer uses a one piece disposable Ribbon Cartridge load system Every full color Ribbon Cartridge contains a 250 full color card count Ribbon and a Card Cleaning Roller Step Procedure 1 To i...

Page 36: ...per right arrow of display b Remove the Ribbon securing tape as shown in Display A middle right arrow of display 3 Slide the Ribbon Cartridge into the Printer as shown in this section 4 Raise the fron...

Page 37: ...RICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 9 Installing the Print Ribbon Cartridge continued Display B Shows direction that Cartridge is inserted in the Pri...

Page 38: ...ide down and if applicable the magnetic strip up and towards the front of the Printer To print using Batch mode follow the instructions below Step Procedure 1 Open the Card Hopper Cover 2 Press the Ca...

Page 39: ...cs Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 11 Installing Blank Cards into the Card Hopper continued Display B Press the Card Hopper Load Lever down Insert the cards Here the Lever is stil...

Page 40: ...USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 12 Installing Blank Cards into the Card Hopper continued Here are the cards ready to insert Here the Input Hopper Door...

Page 41: ...inter Encoder User Guide Rev 2 2 3 13 Lowering the Card Output Hopper Step Procedure 1 The Fargo DTC400 comes with a Card Output Hopper to hold cards after they have been printed Pull on the Output Ho...

Page 42: ...nt Both Sides option in the Using the Device Options tab DTC400 section See the Front and Back radio buttons in the Using the Overlay Print Area tab DTC400 section See the Front and Back radio buttons...

Page 43: ...Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 15 Installing the Flipper Table Module Assembly D900200 continued Step Description 3 Remove the Card Output or Exit Door D900092 and Left End Cap...

Page 44: ...own below b Place the Flipper Table next to Printer as shown below 5 Connect the Flipper Table Module cable as shown below 6 Slide in the Flipper Table Module pins as shown below 7 Attach the Flipper...

Page 45: ...n CD into your computer s CD drive After a few seconds the CD s installer program will automatically open Follow the CD s on screen Procedures to complete installation Note If the CD does not automati...

Page 46: ...de Rev 2 2 3 18 Installing the Printer Driver continued Step Procedure 3 a Read the License Agreement Select the I accept the terms of the license agreement option and click Next to continue b Click o...

Page 47: ...r Driver continued Step Procedure 4 a Select the Complete option to install the following components Printer Driver Software Printer Driver User s Guide Fargo Diagnostics Utility Note Selecting Custom...

Page 48: ...NLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 20 Installing the Printer Driver continued Step Procedure 5 Click on the Install button to begin the installation Continued o...

Page 49: ...TRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 21 Installing the Printer Driver continued Step Procedure 6 Wait during the installation Continued on the next p...

Page 50: ...ontinued Step Procedure 7 Select Local Printer attached to this Computer if using the printer via USB then click the Next button Continue to step 8 OR Select A network printer or a printer attached to...

Page 51: ...Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 23 Installing the Printer Driver continued Step Procedure 8 a Verify that USB is selected from the Port list b Click the Next button C...

Page 52: ...Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 24 Installing the Printer Driver continued Step Procedure 9 Connect the USB cable to both the PC and the Printer Continue to step 11 C...

Page 53: ...rinter Encoder User Guide Rev 2 2 3 25 Installing the Printer Driver continued Step Procedure 10 a Enter the IP address of the printer See Finding the IP Address of the Printer for additional Informat...

Page 54: ...USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 26 Installing the Printer Driver continued Step Procedure 11 Click on the Finish button to complete the Fargo Add Print...

Page 55: ...talling the Printer Driver continued Step Procedure 12 Select the Ribbon Type from the dropdown menu See Display A below OR If the Ribbon Type is not known select the Auto Ribbon Select button See Dis...

Page 56: ...d Printer Encoder User Guide Rev 2 2 3 28 Installing the Printer Driver continued Step Procedure 13 a Click on the Finish button to complete the Setup as shown below b Click on the Install the Fargo D...

Page 57: ...USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 29 Installing the Printer Driver continued Step Procedure 11 Wait during the installation of the Fargo Printer Diagnost...

Page 58: ...rop down menu This will bring up the DTC400 Printing Preferences window 2 a Select the Card tab then click on the Test Print button as shown on the next page Note Ensure that the Ribbon is installed b...

Page 59: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 3 31 Printing a Test Print Image continued Display A DTC400 Printer Driver Card Tab...

Page 60: ...r User Guide Rev 2 2 3 32 Printer Transport Moving the Printer to another location Step Procedure 1 The Printer can be transported by gripping it under the back lid as shown in the photo below 2 You h...

Page 61: ...17 Resolving the No Mag Installed Error continued ____________________________________ 4 18 Resolving a Ribbon Sensor Error Ribbon Miscue ______________________________________ 4 19 Resolving a Ribbo...

Page 62: ..._____ 4 47 Resolving the Excessive Resin Printing problems continued ___________________________ 4 48 Resolving the Incomplete Resin Printing problems ______________________________________ 4 49 Resol...

Page 63: ...e It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment...

Page 64: ...rrect installation of the Printer Driver a Close the software program and check the Printer Driver b Reboot the computer c Ensure the Printer Driver is installed correctly Note Especially if an obsole...

Page 65: ...utton and select the DTC400 Card Printer 3 Click OK and reset all four margins to zero Note The WordPad will automatically replace the values with its minimum margins 4 Open the program and type This...

Page 66: ...n the Printer Resolving a Card Not Fed Error Cards will not feed off the Hopper Step Procedure 1 Review the following information Symptom Cards will not feed at all Printer Error State Card is not bei...

Page 67: ...tton on the Driver Monitor Error Display Message 4 Reboot the Printer by cycling the power 5 Check the Card Feed Motor a Remove all cards from the Hopper b Press the Card Hopper Load Lever down until...

Page 68: ...Printers Main Board c Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor d Use the Fargo Diagnostic utility to send a test print to the Printer See...

Page 69: ...plies are in use in the Printer Step Procedure 1 Review the following information Symptoms Two or more cards feed at the same time causing the cards to jam at the Card Hopper Roller Printer is out of...

Page 70: ...Hopper with the print side down e Close the Card Hopper Cover to release the Card Tray f Press on the Resume button g If the cards do not feed continue to Step 3 3 Press the Cancel Print button on th...

Page 71: ...ing procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer RFID Sensor does not detect a recognizable signa...

Page 72: ...4 12 Resolving a Ribbon RFID Error Ribbon RFID Antenna is Corrupted cont Step Procedure 2 Replace the Print Ribbon a Replace the Print Ribbon Cartridge b Press on the Resume button c If the error cont...

Page 73: ...ter Step Procedure 1 Review the following information Symptom Printer RFID Sensor does not detect a recognizable signal from the Ribbon Printer Error State The Ribbon tag information is corrupted or i...

Page 74: ...ubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer is unable to verify encoded data Pr...

Page 75: ...by unplugging the Printer and reapplying power b Remove the failed card c Use a Magnetic Stripe reader or magnetic developer spray to determine if data is being written to the Magnetic Stripe d If da...

Page 76: ...USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 4 16 Resolving the Mag Verify Error continued Step Procedure 6 Verify that the coercivity of the cards matches the Driver...

Page 77: ...ssume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom There is not Magnetic Encoder installed Printer Error State A print job...

Page 78: ...over b Remove the Magnetic Module cover screw c Remove the Magnetic Module cover d Verify that the Printer has a Magnetic Module installed Note If the Printer is equipped with a Magnetic Encoder Modul...

Page 79: ...bleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer rolls through Ribbon and errors out...

Page 80: ...wrinkled repair the Ribbon and wind up the take up roll 4 color panels past the damaged area 3 Press on the Resume button If the issue persists continue to Step 4 4 Replace the Ribbon Cartridge a Pres...

Page 81: ...factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Print Ribbon has become jammed or has broken in the Printer Printer Error State The...

Page 82: ...ea a Press on the Resume button b If the issue persists continue to Step 5 5 Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation See the Using the Diagnostic U...

Page 83: ...assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer will not print Printer Error State The Ribbon Sensor has detect...

Page 84: ...cedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from PC Printer...

Page 85: ...nstalled in the Printer a Press on the Resume button b If the issue persist continue to Step 3 3 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5...

Page 86: ...rocedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from the PC Pr...

Page 87: ...designed for the correct Printer model 3 Press on the Resume button If the issue persists continue to Step 4 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the...

Page 88: ...res assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from the PC Printer...

Page 89: ...ght click on the DTC400 Card Printer and select Printing Preferences b Click on the Device Option tab c Click on the auto select button d Check that the Ribbon type matches the Ribbon selected 3 Press...

Page 90: ...am Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Card is jammed Printer Error St...

Page 91: ...t station continue to Step 4 3 Clearing a jammed card a If a card is jammed in the Printer use the Cancel button and the Pause button to move the Feed Rollers and free the card b The card can then be...

Page 92: ...rocedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printhead continuously cycles or does not cycle at all Pr...

Page 93: ...he Printer b Remove the back cover c Verify that connection J20 is properly connected to the Main Board d If the Motor does not turn continue to Step 7 6 Test the Headlift Sensor a Remove the back cov...

Page 94: ...splay Cover Open Driver Monitor Error Display None 2 Check for debris as follows a Open the front cover and check that no debris has accumulated in the lid Sensor opening Use compressed air to clean t...

Page 95: ...e LCD Error Display None Driver Monitor Error Display None 2 Run a self test a Clear any card jams b Unplug power from the Printer c While holding down the Pause button reapply power Note A self test...

Page 96: ...he OK button g Print a self test h After adjusting the Image Placement if a white border appears on the card adjust the image placement back toward its original value in increments of 2 until the whit...

Page 97: ...over b Using a Digital Voltmeter connect the negative lead to ground c Probe Pins 1 to 5 of the Printhead power connection on J16 d Ensure that a voltage between 22 to 23 VDC is read on each pin If le...

Page 98: ...s assume that only factory authorized supplies are in use in the Printer See the Flipper Table Module Installation section as needed Step Procedure 1 Review the following information Symptom The Flipp...

Page 99: ...actory authorized supplies are in use in the Printer See the Flipper Table Module Installation section as needed Step Procedure 1 Review the following information Symptom The Flipper Table Module is j...

Page 100: ...Cover a Clear any cards in the Flipper Table Module by using the Forward and or Reverse buttons located on the Printer s Top Cover b Ensure that the Flipper Table Module can rotate freely c Close the...

Page 101: ...1 Review the following information Symptom A thin line or scratch travels the entire length of the card See sample image below Printer Error State None LCD Error Display None Driver Monitor Error Dis...

Page 102: ...following information Symptom Prints have spots white or colored voids and or dust on them See sample image below Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 En...

Page 103: ...are in use in the Printer Step Procedure 1 Review the following information Symptom Printed cards are too dark or too light Printer Error State None LCD Error Display None Driver Monitor Error Displa...

Page 104: ...go Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 4 44 Resolving the Incorrect Image Darkness problems continued Step Procedure 4 Correct the Image Darkness See the Using the Image Dar...

Page 105: ...he Printer Step Procedure 1 Review the following information Symptom Printed cards have off colored lines or streaks on them Printer Error State None LCD Error Display None Driver Monitor Error Displa...

Page 106: ...ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 4 46 Resolving Ribbon Wrinkle problems continued Step Procedure 4 Reduce the Image Darkness See the Using the Image Darkness O...

Page 107: ...at only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Black resin text and barcodes appear smeared or too thick Printer Error State No...

Page 108: ...rgo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 4 48 Resolving the Excessive Resin Printing problems continued Step Procedure 3 Reduce the Image Darkness See the Using the Image Dar...

Page 109: ...in use in the Printer Step Procedure 1 Review the following information Symptom Black resin text and barcodes appear faded or too light Printer Error State None LCD Error Display None Driver Monitor...

Page 110: ...Procedure 1 Review the following information Symptom Printing is cut off or is not centered on the card or a white border appears Printer Error State None LCD Error Display None Driver Monitor Error D...

Page 111: ...ontal Image Position Setting is set correctly or incorrectly See the graphic below If the white border is on the leading edge of the card adjust the Horizontal value by 2 If the white border is on the...

Page 112: ...e Vertical Image Position Setting is set correctly or incorrectly See the graphic below If the white border is on the top edge of the card adjust the Vertical value by 2 If the white border is on the...

Page 113: ...hotos on the cards look pixilated or grainy as shown below Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Use high resolution 24 bit color images to always capture...

Page 114: ...ed Caution If the power is ON disconnect the Power Cable from the Printer s rear panel 2 Press and hold the Pause Resume button 3 While holding down the Pause Resume button plug the power cable back i...

Page 115: ...d or c a part has been replaced to check for proper Printer operation Step Procedure 1 Remove Ribbon Cartridge from the Printer and close the front cover Caution If the power is ON disconnect the Powe...

Page 116: ..._______ 5 14 Accessing the Home pages _________________________________________________________ 5 15 Reviewing the Ethernet Home Pages ___________________________________________________ 5 16 Reviewin...

Page 117: ...____________________________________________ 5 51 Restoring the Default Settings ______________________________________________________ 5 51 Accessing the IP address of your Printer___________________...

Page 118: ...al Specification Ethernet Option Here are the system requirements for Ethernet Caution For safety purposes Ethernet is not intended for a direct connection outside of the building Function Requirement...

Page 119: ...on with any web browser Log Messages Provides logging of usage and error events via e mail UDP or TCP IP Password Security Provides security with passwords and configurable User permission levels Teln...

Page 120: ...ot a print job has been successful Also the User knows what problems have been encountered while processing the print job Printing using Ethernet works in a manner similar to the USB connected PC prin...

Page 121: ...cedure shows how to initiate a Telnet session from a PC in order to access the Telnet services provided by the Printer Follow these instructions to issue Telnet commands Step Description 1 Identify th...

Page 122: ...full word commands the Printer will respond with additional help For example you can enter list and the Printer will respond with all subcommands to the list command Telnet Command Command Purpose Co...

Page 123: ...mation about the Printer i e model label contact location Firmware version and date and serial number list sysinfo ribbon Display information about the installed Ribbon in the Printer list ribbon net...

Page 124: ...continued Telnet Command Command Purpose Command Format lpq Display information about print jobs and their settings list lpq printer Display information about the Printer i e model number Firmware ver...

Page 125: ...em log path set syslog LOG_NAME name NEW_NAME type Change the type of a system log path This starts or stops logging on start of jobs or on faults set syslog LOG_NAME type job pfault dest Change the d...

Page 126: ...n Up to four 4 Users may be defined set user add NAME del Delete a User definition set user del NAME passwd Define a new password for a User set user passwd NAME PASSWORD type Specify a User as root o...

Page 127: ...pts Enable or disable automatic address assignment using DHCP Static non automatic addresses will come from the stored or default settings depending on the other settings To enable automatic address a...

Page 128: ...formation about the Printer status This includes the status and device response See the Printer web page description lpstat cancel Cancel a specific print job from the print queue cancel 10 quit Stop...

Page 129: ...ministrative User name is root The default non administrative User name is guest Non administrative Users can only view settings 2 Enter the correct password The default password is an empty string If...

Page 130: ...r local PC 2 Find the IP address of the Printer Note See the section Accessing the IP address of your Printer as needed to get this from the LCD of the Printer 3 Enter the IP address of the Printer yo...

Page 131: ...Printer Encoder User Guide Rev 2 2 5 16 Reviewing the Ethernet Home Pages This section provides displays of home pages for the DTC400 The window title bar will vary according to the serial number ass...

Page 132: ...nter Hardware Address Displays the unique fixed hardware address MAC of the Printer which is the unique Ethernet device identifier Label Indicates the label that the User assigns to the Printer Locati...

Page 133: ...Network Settings The procedures needed to configure the network settings are presented in this section Accessing the Network Settings page The Network page displays the current network settings and al...

Page 134: ...the Printer Reviewing the Current Settings The Current Settings page section displays the current active network settings for the Printer These are also labeled as Dynamic if they were provided by DH...

Page 135: ...DHCP BOOTP which automatically assigns the network settings Even with this button selected the User can enter Stored Settings and the Stored Settings will remain in memory See below Note This is the d...

Page 136: ...for Ethernet communications from within the same subnet With only these entries the User will be unable to print from a subnet other than the subnet on which the Printer is connected These required s...

Page 137: ...22 Changing to the static IP address mode continued Step Procedure 7 Log in as a root User if you are so prompted Note Any change of setting will only be accepted after you have successfully logged i...

Page 138: ...try of the TCP Window Size It adjusts how much data can be sent to the Printer at any one time It is recommended that the default value of 2 MSS Packets be used to ensure good compatibility with all c...

Page 139: ...DTC400 Card Printer Encoder User Guide Rev 2 2 5 24 Using the Clear Changes button Step Procedure 1 Click on the Clear Changes button to delete the information in the textboxes in Stored Settings area...

Page 140: ...ibbon page displays Ribbon information about the Ribbon currently installed in the Printer Step Procedure 1 Select the Status link from any web page of the Printer 2 Select the Ribbon page link 3 View...

Page 141: ...inter connection which are not configurable See the next two pages for displays Step Procedure 1 Select the Status link from any web page of the Printer 2 Select the TCP IP page link 3 View informatio...

Page 142: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 5 27 Using the TCP IP Status Web Page See the Using the TCP IP page procedure...

Page 143: ...t to the Printer printing waiting Indicates that the communication is being slowed by print operations printing blocked Indicates that the communication has been stopped by some condition status cance...

Page 144: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 5 29 Reviewing the Printer page continued See the previous page for descriptions of the fields...

Page 145: ...Card Printer Encoder User Guide Rev 2 2 5 30 Using the System Log page The System Log page displays the current system log settings and allows the User to change the settings Note These settings confi...

Page 146: ...d Printer Encoder User Guide Rev 2 2 5 31 Changing the Log Name By default the names are log1 and log2 However you can rename them from this page Note This also updates the link to the corresponding w...

Page 147: ...2 Select the link for the log name you want to view or configure the default choices are log1 or log2 See the previous page 3 Enter a new log name in textbox 4 Click on the Submit button to save this...

Page 148: ...me you want to view or configure the default choices are log1 or log2 3 Select the Print Job Started checkbox to generate the log entries for each Print Job Started 4 Select the Printer Error checkbox...

Page 149: ...o event logging 1 Select the System Log link 2 Select the link for the log name you want to view or configure the default choices are log1 or log2 3 Select the None radio button when no log is require...

Page 150: ...ail logging 1 Select the System Log link 2 Select the link for the log name you want to view or configure the default choices are log1 or log2 3 Select the Email radio button to choose email log notif...

Page 151: ...ified host It is up to the host program to listen to these messages for processing A syslog host program is necessary to use this method such as Kiwi Syslog Daemon or WinSysLog 2 Select the link for t...

Page 152: ...ifying TCP Event logging Follow this procedure to send logging messages to a pre existing IP connection made on the TCP port Step Procedure 1 Select the System Log link 2 Select the link for the log n...

Page 153: ...e Other programs such as HyperTerminal are also used to monitor TCP connections See below Telnet Client You can use a Telnet client connected to the TCP port log1 4010 log2 4011 rather than the defaul...

Page 154: ...he current system information and allows the User to change the system information which appears on the Home page See the Using the Home page for definitions Step Procedure 1 Select the Administration...

Page 155: ...Printer Encoder User Guide Rev 2 2 5 40 Using the System Information page continued Step Procedure 5 Select the Submit button 6 Log in as a root User if you are so prompted Any change of setting will...

Page 156: ...Administration link 2 Log in as a root User using the old password if you are so prompted Note Any change of setting will only be accepted after you have successfully logged in 3 Select the Passwords...

Page 157: ...oder User Guide Rev 2 2 5 42 Changing the Root Password continued Step Procedure 7 Select the Submit button 8 Log in as a root User using the old password if you are so prompted Note Any change of set...

Page 158: ...Firmware in the Printer Server not the main Printer Step Procedure 1 Select the Administration link 2 Log in as a root User using the old password if you are so prompted Note Any change of setting wi...

Page 159: ...Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 5 44 Upgrading the DTC400 and HDP600 Print Server continued Step Procedure 6 Select the Upgrade button to start the Firmware upload 7 Sel...

Page 160: ...net Print Server Rebooting the Ethernet Server The Reboot page allows the User to restart the Ethernet Print Server Step Procedure 1 Select the Administration link 2 Log in as a root User using the ol...

Page 161: ...LY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 5 46 Rebooting the Ethernet Server continued Step Procedure 5 Click Yes when prompted 6 Wait for the Printer to reboot and displ...

Page 162: ...he settings in memory temporarily ignored When the Default button is selected the stored settings in the Printer s memory are not changed Step Procedure 1 Select the Administration link 2 Log in as a...

Page 163: ...Guide Rev 2 2 5 48 Using the Help page The Help page displays the Help information Step Procedure 1 Open this web page at the appropriate location by clicking on the Help book icon at the top of each...

Page 164: ...nd i e more OFF than ON The Normal Mode IP address is configured On twice per second The IP address is not configured Off once per second i e more ON than OFF The Download mode is for updating the Eth...

Page 165: ...anent memory will be erased except for the Ethernet address and key value This is useful to reset the passwords and User names when required such as reinstalling a Printer with an unknown configuratio...

Page 166: ...ent configuration of the Ethernet interface Note This could be because you have lost the password for your Printer or you just cannot get it to work properly Enter this mode by following this procedur...

Page 167: ...ures to access the IP Address of your Printer model Accessing the DTC400 IP address Step Procedure 1 Apply power to the Printer 2 Ensure that the Printer is connected to your network 3 Wait up to one...

Page 168: ...upgrade must have a Driver installed for the Fargo Printer to be upgraded Step Procedure 1 Run the Fargo Diagnostic Utility by selecting from the start menu the following Start Programs Fargo Fargo D...

Page 169: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 5 54 Upgrading the Main Firmware with the Fargo Diagnostics Utility continued...

Page 170: ...1 Follow the Verifying the Printer Connection procedure 2 Follow the Verifying the Printer IP address procedure 3 Follow the Verifying that your PC can access the Printer using the ping command proced...

Page 171: ...0 0 0 0 in not valid If the IP address is valid go to step 4 below If the IP address is not valid go to step 2 below 2 If your network is using DHCP then Use Fargo IP Tracer to verify that the Printer...

Page 172: ...command to the Printer At a DOS prompt enter ping IP Address Example C ping 210 1 10 240 If the ping response is successful move on to the next troubleshooting procedure See Display A below If the pin...

Page 173: ...dress is part of the network specified by the subnet mask Printing a test page Step Procedure 1 Try printing a test page from the Printer Driver properties window a Open the Printer Driver properties...

Page 174: ...our Ethernet Printer How do I connect my Printer to my network You can connect from the RJ45 network connection on the back of your Printer to an available connection on your network not directly to y...

Page 175: ...program by choosing in from the Start menu Go to the start Programs Fargo Fargo Add Printer Wizard 3 Select Next on the first window 4 On the second window specify the type of Fargo Printer you want...

Page 176: ...go Diagnostic Utility from the start menu Go to the Start Programs Fargo Fargo Diagnostic Utility 2 Select the Fargo Printer to upgrade from the drop down box 3 Go to the Firmware Updates tab 4 If you...

Page 177: ...k that your current IP address be reserved or ask that they provide a specific IP address that you can use to configure the Ethernet interface OR 2 Choose an IP address that you know will not be used...

Page 178: ...oes not match your Printer s IP address you can change it from this window 4 Enter the correct IP address 5 Select OK 6 Select Apply 7 Select Close 8 Specify the new IP address 9 Select Next Next Fini...

Page 179: ...atic IP address You can use the web pages if you know the current IP address Select the Use the following IP address button on the Network web page OR Use Fargo IP Tracer which allows you to find Farg...

Page 180: ...y addresses so that communications can occur between devices on different local networks TCP IP Network communications using TCP and IP protocols ICMP Internet Control Message Protocol The Basic messa...

Page 181: ...values that are normally expresses in dotted quad format Note This address must not be the same as another device on the same local network Subnet mask Specifies a 32 bit value that routers use to se...

Page 182: ...ng for the Resin Dither ______________________________________________________ 6 20 Using the Print Both Sides option____________________________________________________ 6 21 Using the Split 1 Set of...

Page 183: ...ide option only ______________________________ 6 69 Reviewing the Custom VeriMark Card Custom Graphic in a 2D foil _______________________ 6 70 Sample 1 VeriMark Card Landscape Orientation 4 positions...

Page 184: ..._________ 6 98 Using the Mag Top of Form Option__________________________________________________ 6 99 Using the Mag Top of Form Option continued _____________________________________ 6 100 Using the...

Page 185: ...e It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment...

Page 186: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 5 DTC400 Print Driver Options Reviewing DTC400 Printer Drivers This section applies to the DTC400 Printer...

Page 187: ...to choose the desired unit of measurement Note No 1 When designing a card format always set the card size or page size within the card design program to the exact dimensions of a CR 80 card Note No 2...

Page 188: ...Orientation Option Step Description 1 Select Portrait under Orientation to cause the card to print in a vertical orientation OR Select Landscape under Orientation to cause the card to print in a hori...

Page 189: ...USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 8 Selecting the number of copies Step Description 1 Select the number of copies by clicking on the UP or DOWN arrows as...

Page 190: ...c DTC400 Card Printer Encoder User Guide Rev 2 2 6 9 Using the Diagnostics button under the Card tab Step Description 1 Click on the Diagnostic button to bring up the Fargo Diagnostics Utility window...

Page 191: ...Description 1 Click on the Clean Printer button to display the Clean Printer Utility window 2 Remove all cards from the Card Hopper and close the Hopper door 3 Open the Front Cover and remove the Rib...

Page 192: ...ev 2 2 6 11 Using the Clean Printer Option continued Step Description 6 Click on the Clean button at the bottom of the window Note The Printer will begin to feed the cleaning card through the card pat...

Page 193: ...Test Print button to send a simple self test print to the Printer Ensure that a YMCKO Ribbon is installed for the DTC400 Ensure that the computer is effectively communicating with the Printer and that...

Page 194: ...Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 13 Using the About button Step Description 1 Click on the About button to open a dialog box containing the copyright and version date code informat...

Page 195: ...inter Encoder User Guide Rev 2 2 6 14 Using the Device Options tab DTC400 Reviewing the Device Options tab DTC400 The DTC400 window with the Device Options tab is displayed below Note The DTC400 Print...

Page 196: ...Type option Use the Ribbon Type option to select print Ribbons Step Description 1 Select the appropriate print Ribbon Type option from the dropdown menu for the type of print Ribbon in use YMCKO Full...

Page 197: ...Description 1 Click on the Auto Ribbon Select button to verify that the Ribbon type selected matches the Ribbon installed in the Printer Note The Printer Driver will change the Ribbon type to the cor...

Page 198: ...s You can verify this setup in the DTC400 Card Printer Properties windows as shown in the instructions provided in this Technical Update Changing the Color Profile Selection for the DTC400 Step Proced...

Page 199: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 18 Changing the Color Profile Selection for the DTC400 continued Step Procedure 5 Click Set as Default...

Page 200: ...yet fast color balance adjustments b for more natural looking images without actually utilizing any specific color matching or c for customized printed coloring of the cards through the Image Color t...

Page 201: ...he appropriate dither method according to the type of image to be printed This option affects objects printed with a resin only print Ribbon Step Procedure 1 Select Optimized for Photo when printing p...

Page 202: ...The program must be able to send down two or more separate pages to be printed within the same document 2 Page 1 will be transferred to the front side of the card Page 2 will be transferred to the ba...

Page 203: ...option to automatically print full color on the front of a card and resin black on the back of a card using either of the Full color YMCK or YMCKK Print Ribbons If using a YMCKO ribbon type the front...

Page 204: ...Print Back Side First option Step Procedure 1 Select this option If you need to print the first page of a two page document on the backside of the card OR If you need to print the resin black on the c...

Page 205: ...t this option to print only onto the backside of cards Note Load the cards in the usual fashion When this option is selected the Print Both Sides option is automatically disabled When attempting to pr...

Page 206: ...ption to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select the Rotate Front 180 Degrees option to rotate the im...

Page 207: ...bilities of the Printer yet still allows the Printer to encode cards Step Description 1 Select this option to encode or re encode cards without wasting additional time effort or printing supplies Note...

Page 208: ...a and Cyan Note In most cases the default settings of these options will suffice 2 Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slide by clicking...

Page 209: ...with a resin only Ribbon by adjusting the Resin Heat slide Step Procedure 1 Adjust the Resin Heat Front K or the Resin Head Back K as needed Move the slide to the left to cause less heat to be used in...

Page 210: ...when printing with the overlay panel of a Ribbon Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process Note Certain card types may need additional heat for...

Page 211: ...Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 30 Using the Color Matching option and Default button Step Procedure 1 To return all options to their factory settings click on...

Page 212: ...Rev 2 2 6 31 Using the Calibrate tab Use the Calibrate tab to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings that...

Page 213: ...tical and Horizontal adjustment arrows to adjust the Image Position values When adjusting these values keep in mind that cards always remain in the same position while moving through the Printer regar...

Page 214: ...rear of the Printer if a positive number is entered Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image Move toward the card output...

Page 215: ...ics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 34 Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer s Ribbon Sensor see instructio...

Page 216: ...tings button see above to bring up a separate dialog box for adjusting the internal Printer settings which are customized for every Printer at the factory and saved directly within the Printer s memor...

Page 217: ...ollowing describes these options and the Printer s magnetic encoding process The Card Printer comes with either a high coercivity factory installed Magnetic Stripe Encoding Module or a low coercivity...

Page 218: ...ing process Note Although the default ISO Magnetic Track Options should be correct for almost all applications these options can be customized if the application requires it Step Procedure 1 Select a...

Page 219: ...ach of the three magnetic tracks will encode Note No 1 They do not designate which tracks the Printer will encode e g to encode only Track 2 This must be done through the specific software program Not...

Page 220: ...each of the Magnetic Stripe s three tracks Customize each track independently of the other two Specify which of the three tracks to customize by selecting one of the three track options Note No 1 Afte...

Page 221: ...uttons Use this option to customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track Step Procedure 1 Select 75 BPI to change the bits per inch...

Page 222: ...e the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure 1 Select 5 Bits...

Page 223: ...ox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string prevents magnetic encoding Note This option may help c...

Page 224: ...I Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding o...

Page 225: ...on to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons Use this option to...

Page 226: ...his option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe OR Use this option for situations that require cards to be readable with insert type readers that may...

Page 227: ...Rev 2 2 6 46 Reviewing the ISO Track Locations Review the magnetic encoding Module which encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe Note Refer to the diagram below for track...

Page 228: ...ded to the string of track data by customized ID software applications In most cases however the User must manually add these characters to the string of magnetic track data Entering the Track Informa...

Page 229: ...l Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 See the table below 78 Track 2 ASCII 48 63 See the table below 39 Track 3 ASCII 48 63 See the table below 106 Review...

Page 230: ...ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 No 59 83 S 36 60 84 T 37 61 85 U 38 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90...

Page 231: ...lay O Panel and or the print area appear on a card Note This option is helpful if for example you would like to omit or block out the overlay or printing around a card s smart chip or Magnetic Stripe...

Page 232: ...r User Guide Rev 2 2 6 51 Enabling the Frontside and Backside options Step Procedure 1 Select Print Both Sides under the Device Options tab to enable the Backside option under the Overlay Print Area N...

Page 233: ...ctronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 52 Enabling the Frontside option Overlay Print Area Step Procedure 1 Select the Front radio button which enables the Overlay Print Area an...

Page 234: ...Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 53 Enabling the Backside option Overlay Print Area Step Procedure 1 Select the Back radio button which enables only the Overlay...

Page 235: ...and or print only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location o...

Page 236: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 55 Using the Overlay Print Area dropdown menu continued...

Page 237: ...ect For Print and Overlay for the defined area to apply to both the printing and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode...

Page 238: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 57 Using the Overlay Print Area continued...

Page 239: ...Option Step Procedure 1 a Determine whether to use the Frontside option via the Front radio button or the Backside option via the Back radio button b Select the Defined Area s option to activate the c...

Page 240: ...he first defined area Determine the area of the card needed to define for a signature panel with a different size and location than the Driver s standard Omit Signature Area setting Note This area is...

Page 241: ...2 6 60 Using the Defined Area Option continued Step Procedure 4 Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these val...

Page 242: ...he Printer Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note If selecting the Rotate Front...

Page 243: ...ighted with a dotted outline c Define another area by clicking on the Defined Area UP arrow Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which al...

Page 244: ...opdown menu list will be used to enable and select which type of visual security will be used The Visual Security dropdown list will be selectable only on the Front side see below Visual Security is n...

Page 245: ...Printer Encoder User Guide Rev 2 2 6 64 Selecting Orientation Landscape under Card tab Step Procedure 1 Select the Landscape radio button below under Orientation under the Card Size tab to use the Vis...

Page 246: ...nter Encoder User Guide Rev 2 2 6 65 Selecting the Visual Security Solutions dropdown menu A to D Step Procedure 1 Click on the Visual Security Solutions dropdown menu below under the Landscape Orient...

Page 247: ...Printer Encoder User Guide Rev 2 2 6 66 Selecting Orientation Portrait under Card tab Step Procedure 1 Select the Portrait radio button below under Orientation under the Card Size tab to use the Visu...

Page 248: ...Card Printer Encoder User Guide Rev 2 2 6 67 Selecting the Visual Security Solutions dropdown menu E to H Step Procedure 1 Click on the Visual Security Solutions dropdown menu under the Portrait Orie...

Page 249: ...option only Step Procedure 1 Click on either the VeriMark or HoloMark radio button as shown below The foil options are used to control the size of the exclusion area Note When VeriMark is selected a...

Page 250: ...Y Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 69 Selecting the HoloMark radio button Frontside option only Step Procedure 1 Click on the HoloMark radio button below for the...

Page 251: ...stom Graphic in a 2D foil The custom VeriMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1...

Page 252: ...stom Graphic in a 2D foil The custom HoloMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1...

Page 253: ...ion to control where the resin black K panel of a full color Ribbon is printed If printing with a resin only Ribbon type all K Panel Resin options will be grayed out Resin black text is desirable due...

Page 254: ...r User Guide Rev 2 2 6 73 Enabling the Frontside and Backside options Step Procedure 1 Select Print Both Sides under the Device Options tab to enable the Backside option under the K Panel Resin tab No...

Page 255: ...Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 74 Enabling the Frontside option K Panel Resin Step Procedure 1 Select the Front radio button to enable the Frontside option Note This enables all...

Page 256: ...Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 75 Enabling the Backside option K Panel Resin Step Procedure 1 Select the Back radio button to enable the Backside option Note This enables all K...

Page 257: ...bar codes are not TrueType fonts and or are not printing with the resin black panel Note The Printer Driver will print areas of the image where it finds black coloring with the print Ribbon s resin bl...

Page 258: ...Card Printer Encoder User Guide Rev 2 2 6 77 Selecting the Full Card option Front and Back options Step Procedure 1 Select the Full Card option for the Printer Driver to print the resin black K panel...

Page 259: ...Encoder User Guide Rev 2 2 6 78 Selecting the Defined Area s option Front and Back options Step Procedure 1 Select the Defined Area s option for the Printer Driver to print the resin black K panel fo...

Page 260: ...efined Area s option Front and Back options Step Procedure 1 Select the Undefined Area s option for the Printer Driver to print the resin black K panel for all black found only in the space outside th...

Page 261: ...k box Note This will activate the card grid in the upper half of the window It is through this card grid that up to five areas can be defined When the card grid is first activated a small square will...

Page 262: ...define In the sample below this area is indicated by the dashed outline b Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Pri...

Page 263: ...The card grid lines are spaced at 2 inch 5mm intervals 5 a Print the card design and note how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is ba...

Page 264: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 83 Selecting the Defined Area s function continued Refer to the previous procedure...

Page 265: ...NLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 84 Selecting the Defined Area s function continued Refer to the previous procedure 172355 Karen Atkins Access Level 2 ID 1234...

Page 266: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 85 Selecting the Defined Area s function continued Refer to the previous procedure...

Page 267: ...ned areas will first appear 7 Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline Up to 5 areas can be define...

Page 268: ...ed areas will print with the Yellow Y Magenta M and Cyan C Ribbon panels directly beneath the resin black K panel OR Select this option if printing resin black text or bar codes onto a colored backgro...

Page 269: ...USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 88 Using the Printer Supplies tab DTC400 Use the options on this tab to view information about the Ribbon installed in t...

Page 270: ...rgo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 89 Reviewing the Ribbon Information Step Procedure 1 Use the Ribbon information to determine which Ribbon is being used to print wi...

Page 271: ...SE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 90 Reviewing the Ribbon Level Indicator Step Procedure 1 Use the Ribbon Level indicator to view approximately how much Ri...

Page 272: ...Use the adjustment mode to change the Printer s internal settings Note The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box This dialog box is acc...

Page 273: ...reasing or decreasing the amount of heat used by the Printhead when printing Step Procedure 1 Lighten the printed image by clicking the down arrow to enter a negative value and decrease the amount of...

Page 274: ...ge will move in relation to the fixed card position as a positive or negative Image Placement value is entered Step Procedure 1 Enter a negative value to move the printed image toward the leading edge...

Page 275: ...ion as a positive or negative Print End of Form value is entered Step Procedure 1 Enter a negative value to reduce the Print End of Form and move the end of the printable area more toward the leading...

Page 276: ...mind that cards always remain in the same landscape orientation while moving through the Printer Step Procedure 1 Enter a negative value to move the image towards the bottom edge of the card See imag...

Page 277: ...dc for Hi Co Magnetic cards and 2 54vdc for Lo Co Magnetic cards Depending on the cards that are being used it may be necessary to adjust the encoder voltage out of default See the next two procedures...

Page 278: ...to properly set the Encoder Voltage Offset value This information should be available through the card manufacturer or reseller 2 Use the following equation to identify the proper Mag Hi Co Voltage O...

Page 279: ...properly set the Encoder Voltage Offset value This information should be available through the card manufacturer or reseller 2 Use the following equation to identify the proper Mag Lo Co Voltage Offs...

Page 280: ...Note For this diagram imagine that the card is transparent and the card s Magnetic stripe can be seen through the top or front side of the card Step Procedure 1 Enter a negative value to move the star...

Page 281: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 6 100 Using the Mag Top of Form Option continued...

Page 282: ...ecrease the amount of tension that is placed on the ribbon during printing OR Enter a positive value to increases the amount of tension that is placed on the ribbon during printing Using the LCD Contr...

Page 283: ...g the Flipper Center Offset Option Use this option to change the card position on the Flipper Table relative to the center for flipping Note This is important to maintain the proper clearance with sur...

Page 284: ...order to adjust travel to and from the Flipper and the Smart Card Docking Module Step Procedure 1 Enter a negative value to decrease the amount of Flipper angular movement from the home position to th...

Page 285: ...ake sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises pote...

Page 286: ...ing the Printer s Printhead Cleaning Cards with an adhesive backing for cleaning the Printer s Card Feed Rollers and Platen Roller Cleaning Pads pre moistened with 99 99 isopropyl alcohol for cleaning...

Page 287: ...ransferred Warning Never use a sharp tool or abrasive object of any kind to clean the Printhead which can damage it Step Procedure 1 Open the Printer s Front Cover 2 Remove print ribbon 3 Use a Printh...

Page 288: ...d Clean the Rollers if the Rollers appear dirty or if the cards start showing speckles or debris on the printed surface by following Steps 2 to 7 below 2 Leave the Printer power ON and open the Printe...

Page 289: ...inside the Printer with continued usage These particles are attracted to the print Ribbon or blank card by static produced during printing and can contaminate the printed card causing spots or speckl...

Page 290: ...specific packing procedure for this Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with compressed air 2 Wipe it down with...

Page 291: ...qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electros...

Page 292: ...t 02 Not Present 70 Headlift J9 1 3 Not Depressed 0 17 Depressed 4 9 5 5 Print Cover Sensor Sensor mounted to Main Board J4 1 2 Not Depressed 0 17 Depressed 4 9 5 5 Print Ribbon Encoder Sensor J4 3 4...

Page 293: ...e a MENU option appears above the center softkey buttons Use this menu option to access several Printer related functions as shown below Refer to the Menu Option Structure Tree for all available menu...

Page 294: ...r Encoder User Guide Rev 2 2 11 1 Section 11 Firmware Upgrades Introduction The DTC400 Card Printer Encoder Firmware Upgrade Document Rev 1 3 and this section are identical They both provide step by s...

Page 295: ...vice is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as show...

Page 296: ...Guide Rev 2 2 11 3 Downloading Firmware Step Procedure 1 Open the Fargo Diagnostic Utility located in the Programs folder as shown below Click on the Start icon on the desktop Select the Programs fol...

Page 297: ...DTC400 Card Printer Encoder User Guide Rev 2 2 11 4 Downloading Firmware continued Step Procedure 2 Use the Select a printer to continue dropdown menu to select the Printer a Click on the Download Fi...

Page 298: ...argo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 5 Downloading Firmware continued Step Procedure 3 a Check that the Computer has an active internet connection b Click on the Yes...

Page 299: ...ard Printer Encoder User Guide Rev 2 2 11 6 Downloading Firmware continued Step Procedure 4 This will launch the Fargo Support page Click on the Firmware selection box Using the drop down menu select...

Page 300: ...ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 7 Downloading Firmware continued Step Procedure 5 Click on the Printer name under Printer Firmware to begin the download a...

Page 301: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 8 Downloading Firmware continued Step Procedure 6 Click on the Save button to save the file as shown below...

Page 302: ...SE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 9 Downloading Firmware continued Step Procedure 7 Click on the Save button to save the file to the computer s Desktop as...

Page 303: ...Y Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 10 Downloading Firmware continued Step Procedure 8 Click on the Close button to close this dialog when the download is complet...

Page 304: ...Y Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 11 Downloading Firmware continued Step Procedure 9 From the computer s desktop double click on the Firmware exe file to un zip...

Page 305: ...USE ONLY Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 12 Downloading Firmware continued Step Procedure 10 Click on the Browse button on the WinZip Self Extractor window as s...

Page 306: ...Fargo Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 13 Downloading Firmware continued Step Procedure 11 Select the Desktop then click on the OK button in the Browse for Folder dia...

Page 307: ...go Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 14 Downloading Firmware continued Step Procedure 12 Click on the Unzip button in the WinZip Self Extractor window to unzip designat...

Page 308: ...Electronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 15 Downloading Firmware continued Step Procedure 13 Click on the Select Firmware File button under Step 2 in the Fargo Diagnostic Util...

Page 309: ...00 Card Printer Encoder User Guide Rev 2 2 11 16 Downloading Firmware continued Step Procedure 14 Select the Desktop dropdown menu Click on the frm file Click on the Open button as shown below 15 This...

Page 310: ...the Printer 2 Press and hold down the Power and Pause buttons on the Printer as shown below 3 Continue to hold down both the Power and Pause buttons as the power is reapplied hold the buttons down fo...

Page 311: ...nics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 18 Placing the Printer in the Firmware Upgrade Mode continued Step Procedure 2 Ensure that the Printer LCD displays this message as shown bel...

Page 312: ...ard Printer Encoder User Guide Rev 2 2 11 19 Sending the Firmware File Step Procedure 1 Ensure that the Printer LCD displays this message Upgrade Firmware Send File Now 2 From the Fargo Diagnostic Too...

Page 313: ...ectronics Inc DTC400 Card Printer Encoder User Guide Rev 2 2 11 20 Sending the Firmware File continued Step Procedure 3 Upon successful completion of the Firmware Update the Printer will restart 4 The...

Page 314: ...tacting Fargo Technical Support Step Procedure 1 Refer to Section 3 General Troubleshooting as needed Contact the Fargo Technical Support Group by phone at 952 941 0050 or by fax at 952 941 1852 for a...

Page 315: ...re built Reviewing Example No 1 Serial Number 80453289 1 80453289 The first two digits in the serial number indicate the year the Printer was built e g the digits 80 indicate the year 1998 2 80453289...

Page 316: ...ncoder User Guide Rev 2 2 13 1 Section 13 Reviewing the Spare Parts List Reviewing the DTC400 Spare Parts List DTC400 ID Card Printer Recommended Spare Parts List Effective Date As shown with list For...

Page 317: ...c A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Instit...

Page 318: ...hip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements...

Page 319: ...for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Cent...

Page 320: ...serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default...

Page 321: ...device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measur...

Page 322: ...d with built in electronic devices such as smart cards or prox cards E card Docking Station The device in the Printer that accepts smart cards with an ISO smart card contact station This allows the us...

Page 323: ...increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many Fargo Print...

Page 324: ...istic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately...

Page 325: ...match Head Abbreviation for Printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the Printhead onto the back of an HDP intermediate transfer fi...

Page 326: ...bon by the Printhead The film is then transferred to the card surface by the hot lamination Roller ISO For the Greek iso meaning same Used to represent data from the International Organization for Sta...

Page 327: ...Co Low Coercivity The coercivity value of magnetic media between 250 600 Oe ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel P...

Page 328: ...the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to the leading...

Page 329: ...er in which serial data is divided into sections and sent simultaneously down parallel wires to speed transfer rate Parallel port A communication socket on a device that allows for parallel data trans...

Page 330: ...ester material that enhances card security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Portrait A document la...

Page 331: ...reader mounted on the e card docking station inside the Printer encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT...

Page 332: ...odel Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing bar code like...

Page 333: ...talls in a slot on the main board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally enco...

Page 334: ...Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal par...

Page 335: ...gnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rather than...

Page 336: ...e order in which they are printed Yellow Y Magenta M Cyan C YMCK The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K YMCKH...

Page 337: ...61 card output 6 93 Card Size 2 13 card stock scratches 4 41 Card Surface 2 13 cards look pixilated or grainy 4 53 card s Magnetic Stripe smart chip 6 25 CD Compact Disc 14 3 Centronics 14 3 Character...

Page 338: ...ber 4 54 4 55 Escape sequence 14 7 ESD 1 2 6 4 7 1 9 1 ESD ElectroStatic Discharge 14 7 Ethernet 14 7 excessive resin printing problems 4 48 exposed to static electrical discharges 7 2 F Fargo Technic...

Page 339: ...1 4 15 Magnetic Stripe Encoding Module 6 36 Magnetic Stripe reader 4 15 Magnetic Track 14 11 Magnetic Track Options 6 37 Magnetic Track Selection 6 37 6 38 Magnetic Track Selection option 6 37 Magneti...

Page 340: ...esin Black Panel 2 9 resin dither 6 20 Resin Heat slide 6 28 6 29 Resin Thermal Transfer 2 7 Resolution 2 4 14 16 RFI Radio Frequency Interference 14 16 RGB Red Green Blue 14 16 Ribbon 14 16 Ribbon Ca...

Page 341: ...t Flourenscing Panel 2 9 UltraCard 14 19 UltraCard III 14 19 UltraCard Stock 2 13 unblocked Sensor 4 33 Undefined Area s option 6 54 6 79 Update 14 19 UPS Un interruptible Power Supply 14 19 USB Unive...

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