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2010
HID
Global
Corporation
All
rights
reserved
DTC1000/DTC4000
Card Printer/Encoder User Guide (L001398, Revision 1.2)
92
Using the Error Message Table
This section provides the troubleshooting table for the error message. The DTC4000 has a display that
will show the Printer error messages.
•
When an error occurs in the Printer, the PC will show the error message on screen with solutions.
•
The display will blink in the location needing attention. Those locations include the Printer, Input
Hopper, Magnetic Encoder, Flipper, Card Path, Ribbon, and Data/Communication error device.
Each table uses a 3- column presentation to present a specific or Printer error message, its cause and its
solution.
•
This allows the troubleshooter to identify the error and its cause, and then perform the procedure
provided in the solution column.
•
This standard mode of identifying the problem and its solution should provide an efficient method of
troubleshooting this Printer.
•
If you encounter problems beyond the capabilities of these the error message table, you should
contact Technical Support. Refer to:
Section 10: HID Global Technical Support
Error Message
Cause
Solution
# 81
Unable to Feed
The Printer is unable to feed
a card from the Card
Hopper.
Check the following, then press the
Pause
button to continue.
•
Verify the card thickness setting is set to
the thickness of your cards.
•
Verify the Cleaning roller is properly
installed on the Ribbon Cartridge.
•
Check for card slippage. If necessary, run
the Printer cleaning routine.
•
Verify that your cards are within the
accepted card size range.
•
Verify the cards are not sticking together.
