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2010

HID

Global

Corporation

All

rights

reserved

DTC1000/DTC4000

Card Printer/Encoder User Guide (L001398, Revision 1.2)

Troubleshooting with the Error Message Table

Error Message

Cause

Solution

# 2

Head Move Error

This is a problem with the
Printhead Lift.

Reset the Printer and try
again.

If this problem persists, call for
technical assistance.

# 8

Head Sensor Error

The Printhead Temperature
Sensor is not functioning or is
not connected properly.
OR
The Printhead is not cooling
properly.

Reset the Printer and try
again.

If the problem persists, call for
technical assistance.

# 9

Reboot Required

Unspecified system error
detected by the Printer
Firmware.

Reset the Printer and try
again.

If this problem persists, call for
technical assistance.

# 25

Ribbon not
Installed

A Ribbon is not installed in the
Printer.

Install a Ribbon and retry.

# 30

Mag Verify Error

Magnetic encoding verification
failure.

Try encoding with a different
card.

Verify cards have the
Magnetic Stripe.

Replace the Magnetic
Encoding Module.

Summary of Contents for DTC1000

Page 1: ...15370 Barranca Parkway Irvine CA 92618 2215 USA DTC1000 DTC4000 User Guide P N L001398 Revision 1 2...

Page 2: ...he information contained in this document is provided AS IS without any warranty HID Global hereby disclaims all warranties and conditions with regard to the information contained herein including all...

Page 3: ...44 Using the Event Monitoring Group Box 44 Using the Calibrate Ribbon tab 45 Using the Clean Printer tab 46 Using the Advanced Settings tab 49 Using the Device Options tab 58 Using the Image Color tab...

Page 4: ...105 Supplies included with the Cleaning Kit 105 Printhead Cleaning 106 Cleaning the Platen and the Card Feed Rollers 107 Cleaning the Printer s Interior 111 Cleaning the Printer s Exterior 111 Sectio...

Page 5: ..._____________________________________________________ 29 Section 3 Print Driver Installation _________________________________________________________ 30 Driver Installation Instructions _____________...

Page 6: ...___________ 93 Printer Specific Tools DTC1000 DTC4000 _________________________________________________________ 101 Additional Printer Specific Tools DTC4000 __________________________________________...

Page 7: ...ile Number E145118 FCC The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device EMC The Card Printer has been tested and complies with EN55022 CISPR 22...

Page 8: ...lass A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial enviro...

Page 9: ...000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 9 Environmental Protection China RoHS Environmental Protection Use Period is based on the product being used in an office environment T...

Page 11: ...cally sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To pre...

Page 12: ...panel YMCKO 350 prints Full color with two resin black panels and overlay panel YMCKOK 200 prints Full color with fluorescing two resin black panels and overlay panel YMCFKO 200 prints Full color wit...

Page 13: ...time is dependent on the size of the file the CPU amount of RAM and the amount of available resources at the time of the print Indicates the Ribbon type and the number of Ribbon panels printed where Y...

Page 14: ...AM Software Driver Windows XP Vista 32 bit 64 bit Server 2003 2008 Windows 7 Linux Interface USB 2 0 and Ethernet with internal print server Operating Temperature 65 degrees to 80 degrees F 18 degrees...

Page 15: ...essor smart cards T 0 T 1 as well as synchronous cards ISO Magnetic Stripe Encoding dual high and low coercivity Tracks 1 2 and 3 Options Single Wire Ethernet and USB 2 0 Interface for inline printing...

Page 16: ...ods to print images directly onto blank cards Since the dye sublimation and the resin thermal transfer print methods each provide their own unique benefits Print Ribbons are available in resin only dy...

Page 17: ...250 250 YMCKO Half Panel Full Color 1 2 Resin Black Overlay 350 350 YMCFKO Full Color UV Fluorescing Resin Black Overlay 200 YMCKK Full Color 2 Resin Black YMCKOK Full Color 2 Resin Black Overlay 200...

Page 18: ...and Cards The UltraCard product line available exclusively as part of HID s Global s Fargo brand secure card issuance solutions has a long standing reputation among dealers and end Users for consisten...

Page 19: ...bject to direct sunlight excessive dust mechanical vibration or shock About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room moistu...

Page 20: ...bbon Cartridge load system To maximize Printer life reliability printed card quality and durability you must use only Fargo certified supplies For this reason your Fargo warranty is void where not pro...

Page 21: ...ation All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 21 Installing the Ribbon Step Procedure 1 Insert the Print Ribbon Cartridge into the Printer DTC1000 DTC4...

Page 22: ...Global Corporation All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 22 Installing the Ribbon Step Procedure 2 Close the Front Cover DTC1000 DTC4000 with Flippe...

Page 23: ...cedure 1 Pre instruction Load the cards with the print side down and if applicable the magnetic strip up and towards the front of the Printer Caution Do not run the cards with a contaminated dull or u...

Page 24: ...and DTC4000 Step Procedure 3 Press the Card Hopper Load Lever down until the Card Tray locks into place 4 a Load up to 100 cards into the Hopper with the print side down b If using cards with a magnet...

Page 25: ...00 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 25 Setting the Card Size for CR79 and CR80 Follow this procedure in the Printer and in the Printer Driver to setup the card size Step Pr...

Page 26: ...Corporation All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 26 Setting the Card Size for CR79 and CR80 Step Procedure 2 If using the CR79 card push the slide...

Page 27: ...Corporation All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 27 Setting the Card Size for CR79 and CR80 Step Procedure 3 If using the CR80 card push the slide...

Page 28: ...ration All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 28 Setting the Card Size for CR79 and CR80 Step Procedure 4 From the Driver Printing Preferences select...

Page 29: ...he Printer power Follow this procedure Note Do not connect the Printer s USB cable until prompted during the Printer Driver installation Step Procedure 1 Plug the AC adapter power cable into the back...

Page 30: ...Print Driver supports the following Windows Vista 32 bit w SP2 Windows Vista 64 bit w SP2 Windows XP 32 bit w SP3 Windows Server 2003 R1 32 bit Windows Server 2008 R1 32 bit w SP2 Windows Server 2008...

Page 31: ...reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 31 Driver Installation Instructions Start the installation process by inserting the Driver CD into the computer then follo...

Page 32: ...options for each printing preference To install Swift ID Embedded Badging Application software follow the Installaware Wizard located on the Printer Driver CD Enable Swift ID over a USB connection Thi...

Page 33: ...inters also only one Printer on a PC can access Swift ID HID EEM Driver This Driver is used by Swift ID to communicate with the PC when connected via a USB cable Note It is also known as an ETHERNET E...

Page 34: ...ision 1 2 34 Swift ID Installation Instructions continued Enabling Swift ID The easiest method for enabling Swift ID is to a un install the Printer Driver and its components b complete the designated...

Page 36: ...Step Procedure 1 Connect the Printer to the Network Note It will take 5 to 10 minutes for the Printer to assign an IP address in order to connect the Printer via an Ethernet cable to the back of your...

Page 37: ...er User Guide L001398 Revision 1 2 37 Printer Installed On Network Step Procedure 5 a Open up a Web Browser b Type the IP Address followed by SwiftID html to access the Swift ID badging application Fo...

Page 38: ...llation process to install all the necessary components in order to access Swift ID via a USB connection Note The HID EEM Driver will be installed A shortcut will be installed on the desktop which all...

Page 39: ...pens when a the HID EEM Driver for Swift ID has been installed on the PC for a Printer and b a second Printer with the EEM flag turned on is connected to the PC A Printer instance will appear for the...

Page 40: ...s reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 40 Section 4 Printer Preferences Tab Functions This section provides an overview of the Printer Driver preferences tab T...

Page 41: ...ing up the window shown below Refer to the Help file for the Fargo Workbench Utility Program and User Guide We displayed both the DTC4000 Card Printer and the DTC1000 Card Printer under this tab These...

Page 44: ...features Event Monitoring to set the Printer Driver language and Printer Display language To switch between languages select the desired language and reboot the driver Using the Event Monitoring Group...

Page 45: ...and to Printer Follow the instructions below to set up the Printer Help button Launches help specific to this tab Step Procedure 1 Select the Calibrate Ribbon tab a Ensure that the Ribbon is removed f...

Page 46: ...der User Guide L001398 Revision 1 2 46 Using the Clean Printer tab The button for the Clean Printer tab is described below Clean Button Launches the cleaning routine Follow the instruction on the page...

Page 49: ...thin the Printer s memory Note You can select the Restore Defaults to restore the internal default settings These change values for Firmware settings See below Setting Column Displays label for settin...

Page 51: ...aution If the value is set too high the Ribbon may jam or even break Mag Top of Form Use this option to shift the starting point where the Printer begins to encode the magnetic track data on the card...

Page 52: ...ak Print End of Form Use this option to reduce or increase the overall printable area this is done in order to optimize edge to edge printing toward the trailing edge of the card Maximum adjustment ra...

Page 53: ...en value and should not be adjusted Note This is factory set and should not be changed unless directed by a technician Ribbon Calibrate Blue This is a calibration driven value and should not be adjust...

Page 54: ...tion driven value and should not be adjusted If the Flipper unit is replaced and has not been calibrated this value may need to be adjusted Note This is factory set and should not be changed unless di...

Page 55: ...he main board or the Printhead is replaced then adjust this number Locate the Printhead Setting Number on the bottom of the Printhead The number reads R XXXX Head Home Offset This is a calibration dri...

Page 56: ...l the Printhead heat level when the Erase Operation is performed Appropriate heat levels should be applied for the proper erase process This setting should be adjusted for proper erasure Write Heat Of...

Page 57: ...f applicable on the printer will not be operational If the USB selection is not be accessible the HID EEM driver that Swift ID uses to connect via a USB connection has not been installed This driver c...

Page 58: ...D Global Corporation All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 58 Using the Device Options tab Click on the Device Option tab to bring up the window show...

Page 60: ...rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 60 Using the Device Options tab Display A DTC1000 Device Options tab Ribbon Type dropdown Display B DTC4000 Device...

Page 62: ...Global Corporation All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 62 Using the Image Color tab Click on the Image Color option tab to bring up the window sho...

Page 65: ...tion All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 65 Using the Image Calibrate tab Use the Image Calibrate tab to control the position of the printable area...

Page 66: ...der User Guide L001398 Revision 1 2 66 Using the Magnetic Encoding Tab Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process You should use these opt...

Page 67: ...tabs However all functions on the Track tabs are inactive or gray and display ISO defaults which are the defaults listed for each track below The Shift Data Left check box remains unchecked and inact...

Page 68: ...is 600 Oe Select the Coercivity option Oersted that matches the card type High Coercivity 4000 Oersted Fargo s High Coercivity UltraCard IIIs are 2750 Oersted Medium Coercivity 600 Oersted Low Coerciv...

Page 69: ...his is the default for Track 1 Select 8 Bits to change the bits per character to 8 BPC Select NULL to change the ASCII Offset to NULL Select SPACE to change the ASCII Offset to SPACE Note This is the...

Page 70: ...ty to Odd Parity Note This is the default for all tracks Reverse Bit Order is used to reverse the character bits and is used for the encryption of data in specific programs Add Leading Zeros is used t...

Page 71: ...Sample String Track 1 1 JULIEANDERSON 1234567890 Track 2 2 1234567890987654321 Track 3 3 1234567890987654321 Track Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of Charac...

Page 72: ...o the string of Magnetic Track data If these characters are not added to the track data the text intended for the Magnetic Track will appear as printed text on the card To avoid this track information...

Page 73: ...n 1 2 73 Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 and...

Page 74: ...00 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 74 Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 48 0 72 H 49 1 73 I 50 2...

Page 75: ...ision 1 2 75 Using the Overlay Print Area tab This option is helpful if for example you would like to omit the printing or block out the overlay for a signature or printing around a card s smart chip...

Page 78: ...0 Card Printer Encoder User Guide L001398 Revision 1 2 78 Using the K Panel Resin tab Use this tab to control where the resin black K Panel of a full color Ribbon is printed Refer to Using the Defined...

Page 81: ...TC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 81 Using the Printer Info tab Use the options on this tab to view information about the Ribbon Card Count Printer Serial Firmware ve...

Page 82: ...ing image that is completely invisible until exposed to ultraviolet light Creating a Custom Fluorescent Image using the YMCFKO Ribbon There are three 3 methods used to accomplish the creation of a cus...

Page 84: ...This process creates a fluorescent image on your card using a simple text string command in your badge application Step Procedure 1 Creating Fluorescent Text Create a new text box in your badge applic...

Page 85: ...or YMCFKO Ribbon using the Application Step Procedure 3 Creating a Fluorescent Image In a separate drawing program create the image that you wish to fluoresce See Display C below 4 Create the IMAGE in...

Page 86: ...TEXT at the T position on the card See Display B below BMP Image located at c globe bmp 8 Set the Ribbon for YMCFKO in the Printing Preferences Note The Automatically detect the installed Ribbon for...

Page 87: ...2010 HID Global Corporation All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 87 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Application...

Page 88: ...utton on the right will begin flashing 3 The Print Stepper Motor engages 4 The Card Feed Sensor detects leading edge of card the Headlift Stepper then engages to disengage the input lever 5 The card f...

Page 89: ...The Ribbon Drive Motor engages 18 The Image data is burned by the Printhead until the image data is depleted All Stop 19 The Thermistor engages the Printhead Cooling Fan to maintain proper operating t...

Page 90: ...ter Encoder User Guide L001398 Revision 1 2 90 Section 7 Troubleshooting Printer Error Button and Display Message Table Both the DTC1000 and DTC4000 use the Button messages rather than the Display Mes...

Page 91: ...an error state to cause the action to be cancelled Note If no other error occurs then the Pause button will illuminate its blue LED 6 Press the Pause button when Printer is in an error state to cause...

Page 92: ...troubleshooter to identify the error and its cause and then perform the procedure provided in the solution column This standard mode of identifying the problem and its solution should provide an effic...

Page 93: ...not functioning or is not connected properly OR The Printhead is not cooling properly Reset the Printer and try again If the problem persists call for technical assistance 9 Reboot Required Unspecifi...

Page 94: ...Advanced Setting Tab in the Printer Driver click the Default button to reset these numbers Reset the Printer and try again If this problem persists call for technical assistance 44 Flipper Jam Home Er...

Page 95: ...problem persists call for technical assistance 68 Card in Printer A card is jammed in the Print Station or card flipping area of the Printer Clear the jam and press the Pause button 70 Multiple Feed M...

Page 96: ...button to continue Verify the card thickness setting is set to the thickness of your cards Verify the Cleaning roller is properly installed on the Ribbon Cartridge Check for card slippage If necessar...

Page 97: ...he Print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver Change either the installed Print Ribbon or the Ribbon type selected in the Printer Driver Press...

Page 98: ...ON OFF button to cancel 100 Ribbon RFID Error There is no Ribbon or the Ribbon tag information is corrupted or incorrect Verify the Printer Driver settings for correct Ribbon Try a new Ribbon and con...

Page 99: ...n is not stuck to the card Replace the Ribbon Recalibrate the Ribbon sensor If the Ribbon is broken repair by taping the Ribbon back onto the take up core and manually advance to the next panel Press...

Page 100: ...chnical assistance 136 Secure Guard Print Disabled Printing is disabled by SecureGuard until a password is received Reset the Printer and retry If the problem persists call for technical assistance 13...

Page 101: ...soon For the DTC1000 and DTC4000 models this involves replacing the entire Ribbon Cartridge This icon indicates that the Printer needs to be cleaned Refer to Section 8 Cleaning of the User s Manual T...

Page 102: ...Tools DTC1000 DTC4000 Press the button to scroll through the details of the Printer and perform the action Press the button to select the option Once is selected use the left down arrow to scroll thr...

Page 103: ...ation and integrity Alignment Select this to print a card used to align the print image on the card Settings Select this to print a card with the Advanced settings Resin Select this to print a RESIN t...

Page 104: ...sonal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information th...

Page 105: ...SD ground Supplies included with the Cleaning Kit This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo DTC1000 DTC4...

Page 106: ...106 Printhead Cleaning Step Procedure 1 Caution Turn Off the Printer and unplug the power cord from the Printer 2 Remove the Ribbon Cartridge 3 Open the Printhead Cleaning Swabs Break it to moisten th...

Page 107: ...d contamination This cleaning process will ultimately lead to better print quality and extended Printhead life Step Procedure 1 a Open the Printer s Front Cover remove the Print Ribbon and close the F...

Page 108: ...ed Rollers Step Procedure 3 Insert the Cleaning Card into the Single Feed Card Slot until the card stops If your Printer is equipped with a Magnetic Encoder you must insert the Cleaning Card with the...

Page 109: ...HID Global Corporation All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 109 Cleaning the Platen and the Card Feed Rollers Step Procedure 5 Click on the Toolbox...

Page 110: ...e Platen and the Card Feed Rollers Step Procedure 6 Click on the Clean Printer button 7 Click on the Clean button shown above The Printer will pull in the Cleaning Card The Printer will then perform a...

Page 111: ...Dust and other particles may accumulate inside the Printer with continued usage This can cause spots or specks to appear on the printed cards Cleaning the Printer s Exterior Clean it only with a Clea...

Page 112: ...r Guide L001398 Revision 1 2 112 Upgrade the Printer Firmware Step Procedure 2 Open the Fargo Workbench Printer Utility or use the Diagnostics button from the Card tab of the Printing Preference page...

Page 113: ...Global Corporation All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 113 Upgrade the Printer Firmware Step Procedure 2 From the Application Icon select Upgrade...

Page 114: ...rocedure 4 Find the Firmware via Check for Firmware Updates at www hidglobal com Save the file to a folder Use the Browse button to find the frm file Select the file Click Open 5 Click on Upgrade to s...

Page 115: ...HID GLOBAL Technical Support as needed for this Card Printer Step Procedure 1 Contact the HIDGlobal Technical Support Group by phone at 866 607 7339 Ext 6 or by fax at 952 946 8492 for additional tec...

Page 116: ...050028 The third and fourth digits in the serial number indicate the week the Printer was built e g the digits 05 indicate week 5th of that year A9050028 The last four digits indicate the sequence num...

Page 117: ...r User Guide L001398 Revision 1 2 117 Appendix A Using the Defined Area Option This procedure can be used with the K Panel or the Overlay Print Area procedure to define specific areas The K Panel proc...

Page 118: ...anel for YMCFKO Ribbon using the Workbench Step Procedure 1 From the Driver Printing Preferences click on Diagnostics to bring up the Fargo Workbench Printer Utility 2 a Click the Print Security apple...

Page 119: ...000 Card Printer Encoder User Guide L001398 Revision 1 2 119 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench Step Procedure 3 a Click on the Secure ID box on the left b Clic...

Page 120: ...reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 120 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench Step Procedure 4 On the Template right cli...

Page 121: ...er Encoder User Guide L001398 Revision 1 2 121 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench Step Procedure 5 a Click on the Logo box on the left b Click and drag a box on...

Page 122: ...nel for YMCFKO Ribbon using the Workbench Step Procedure 6 On the Template right click on the Logo box for the options shown below 7 Select the Logo File Find the source of the Logo to place on the ca...

Page 123: ...TC4000 Card Printer Encoder User Guide L001398 Revision 1 2 123 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench Step Procedure 8 a Click on the Text box on the left b Click...

Page 124: ...inter Encoder User Guide L001398 Revision 1 2 124 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench Step Procedure 9 On the Template right click on the Text box for the option...

Page 125: ...FKO in the Printing Preferences Note The Automatically detect the installed Ribbon for every print job function may also be used The F Panel Ribbon must be installed for this process to work 13 Check...

Page 126: ...2010 HID Global Corporation All rights reserved DTC1000 DTC4000 Card Printer Encoder User Guide L001398 Revision 1 2 126 Configuring Fluorescent Data F Panel for YMCFKO Ribbon using the Workbench...

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