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FARGO electronics HDP700 Series Technical Service And Maintenance Manual Download Page 141

FARGO Electronics Inc. 

A-16 

HDP700 Series Card Printer 

 

Figure A-5

 

The Firmware update will now take a few minutes. Check the printer's LCD for the status. When the 
update is complete, the LCD will indicate if the update was successful. If "UPGRADE SUCCESSFUL" 
is displayed, click 

Exit

 on the "Sending Update to Printer" dialog screen. Press the printer's 

EXIT

 

button. When prompted, turn the printer power OFF for a few seconds and then back ON to complete 
the update process. As the printer restarts, you will see the new firmware version appear on the LCD. 
If the upgrade was not successful, the LCD will display “

UPGRADE FAILED

” or “

UPGRADE 

FIRMWARE NOW

” on boot up. If you receive this message, try updating the firmware again. 

 

 

 

 

Summary of Contents for HDP700 Series

Page 1: ...HDP700 Series Card Printer Technical Service and Maintenance Manual ...

Page 2: ......

Page 3: ...hange without notice NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE No liability is assumed for errors contained herein or for incidental damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by c...

Page 4: ......

Page 5: ...per Table 2 6 2 4 4 Printer is unable to align flipper 2 6 2 4 5 Card feeds improperly off the Flipper Table 2 6 2 5 Encoding Errors 2 7 2 5 1 No ENC Response 2 7 2 5 2 No Mag Encoder 2 7 2 5 3 Mag Encode Failed 2 7 2 5 4 Card Jam Mag 2 7 2 5 5 No Smart Encoder 2 7 2 5 6 Smart Encode Failed 2 7 2 5 7 Card Jam Smart 2 7 2 5 8 Unable to read encoded data 2 7 2 5 9 Data intended for the magnetic stri...

Page 6: ...Dither 3 6 3 3 4 Print Both Sides 3 6 3 3 5 Split 1 Set of Ribbon Panels 3 6 3 3 6 Print Back Side Only 3 6 3 3 7 Rotate Front 180 Degrees 3 6 3 3 8 Rotate Back 180 Degrees 3 6 3 3 9 Disable Printing 3 6 3 3 10 Buffer Single Card 3 6 3 4 Image Color Tab 3 7 3 5 Image Transfer Tab 3 8 3 5 1 Image Position 3 8 3 5 2 Transfer Dwell Time and Temperature 3 9 3 5 3 Flattener Temperature 3 9 3 6 K Panel ...

Page 7: ...9 Headlift Sensor Assembly D840983 4 13 4 5 Replacing the Transfer Station Components 4 14 4 5 1 Film Drive O Rings 140212 4 14 4 5 2 Encoder Wheel 810492 4 14 4 5 3 Stepper Motor Assembly 840123 4 15 4 5 4 Lamination Supply Encoder Sensor Assembly 840135 4 15 4 5 5 Lamination Take Up Encoder Sensor Assembly 840136 4 16 4 5 6 Lower Film Sensor Assembly 840199 4 16 4 5 7 Upper Film Sensor Assembly ...

Page 8: ...Roller Drive Idler Gear 760401 4 39 4 8 5 Card Feed Gear 810271 4 40 4 8 6 Encoding Feed Motor Assembly 840100 4 41 4 8 7 Cleaning Roller Assembly 840102 4 42 4 8 8 Flipper Table Position Stepper Motor 840124 4 42 4 8 9 Card Feed Motor Assembly 840198 4 42 4 8 10 Clutch Spring 840285 4 43 4 8 11 Card Sensor Assembly Flipper Table D840624 4 43 4 8 12 Card Feed Sensor D840625 4 44 4 8 13 Magnetic En...

Page 9: ...on 7 8 7 3 7 Adjusting the Ribbon Drive 7 8 7 3 8 Adjusting the Transfer Temperature 7 8 7 3 9 Setting the Flattener Temperature 7 8 7 3 20 Setting the Printhead Resistance 7 9 7 3 21 Adjusting the Image Darkness 7 9 7 3 22 Changing the Encoder Settings 7 9 7 3 23 Setting the Magnetic TOF 7 10 7 3 15 Adjusting the Flipper Offset 7 11 7 3 Show Error Count 7 11 7 4 Show Card Count 7 11 7 5 System Up...

Page 10: ......

Page 11: ...rference UL The Card Printer is listed under UL 1950 INFORMATION TECHNOLOGY EQUIPMENT File Number E145118 Volume 1 Section 15 CSA The printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard 22 2 File Number E145118 TÜV GS The Card Printer has been tested and complies with IEC950 and bears the TÜV GS mark License Number S9971826 ITS EMC The C...

Page 12: ...oximately 60 seconds HDP720 dual sided YMCKK with transfer Accepted Standard Card Size CR 80 3 375 in x 2 125 in 85 6mm x 54mm CR 90 3 63 in x 2 37 in 92mm x 60mm CR 100 3 88 in x 2 63 in 98 5mm x 67mm Print Area Over the edge on all accepted standard card sizes Maximum Accepted Card Width Range 2 95 in to 2 33 in 54mm to 67mm Maximum Accepted Card Length Range 3 375 in to 3 88 in 85 6mm to 98 5mm...

Page 13: ...e or higher and ECP parallel port with DMA access Interface Centronics parallel IEEE 1284 Compliant Operating Temperature 65ºF to 80ºF 18ºC to 27ºC HDP Film Storage Temperature 77ºF 25ºC or lower for no longer than 1 5 years Humidity 20 to 80 Non Condensing Dimensions 14 3 in H x 26 1 in W x 14 3 in D 363mm x 663mm x 363mm Weight 70 lbs 31 8kg Supply Voltage 100 to 240 V ac Supply Frequency 50 Hz ...

Page 14: ...FARGO Electronics Inc 1 4 HDP700 Series Card Printer ...

Page 15: ...ble to find the answer s to your question s contact the FARGO Technical Support Group by phone at 952 941 0050 or by fax at 952 941 1852 for assistance Or contact FARGO Technical Support via the Web http www fargo com tech_support contact_tech_support asp Position a phone near the printer and computer so we can help troubleshoot the printer Please have a self test and a sample card ready when you ...

Page 16: ...e printer s memory module is bad or not installed properly See Section 6 1 3 EE Checksum Error Permanent circuit board memory is bad See Section 6 1 1 EE Memory Error Permanent circuit board memory is bad See Section 6 1 2 Ejecting Used Card The system firmware has detected a card already in the printer and is ejecting it Film Out The HDP Film has run out Install new Film and press RESUME to conti...

Page 17: ... Print Ribbon The print ribbon installed in the printer does not match the ribbon type selected in the printer driver See Section 2 6 4 SmartGuard Error Status Messages These messages only apply if you are using the printer s optional SmartGuard Security Feature Table 2 2 Message Cause Solution Access Card Deleted The data on the SmartGuard Access Card was successfully deleted Press the OK button ...

Page 18: ...ed A double shielded I EEE 1284 compliant cable will reduce the effect of radio emissions from computers monitors and other equipment that may broadcast RFI 2 3 4 Interference from external device Do not use an A B switch box or other peripheral in line with the parallel cable If using a switch box or other peripheral remove it while testing communication between the computer and the printer If ne...

Page 19: ...y files can be found by following these directions Search for all folders called TEMP Once found clear the contents of the folders If using Windows 95 98 ME 2000 run the system utility Disk Defragmenter found in the Accessories folder of the Start Menu Use a disk cleanup utility such as Disk Cleanup found in the System Tools folder of the Start menu or a third party application ...

Page 20: ...rrectly the card may slip or jam Refer to Section 3 9 4 for instructions on how to clean the Cleaning Roller Inspect the Card Feed Roller Motors for proper operation See Section 2 4 2 2 4 2 Card is stalling on or at the feed rollers Use the arrows on the LCD panel to move the card forward or backward to free it Inspect the Card Feed Roller Motors for proper operation 1 Leave the power ON and open ...

Page 21: ... that the cards are feeding into the encoding module properly if it is not see Section 2 4 5 for instructions on how to adjust the flipper offset 2 5 5 No SMART Encoder The printer is receiving encoding data but the printer is not configured with this encoder type If this message appears and the printer is equipped with a Smart Encoder refer to Section 7 3 22 to change the encoder settings If the ...

Page 22: ...scratches or voids 2 5 9 Data intended for the magnetic stripe was printed on the card Confirm that the application is formatting the magnetic string correctly See Section 3 7 7 Use WordPad a Windows 95 98 ME NT 2000 word processing program in the Accessories Program Group Open the program and type 1 JULIEANDERSON 1234567890 then go to File on the menu bar and select Print The printer should then ...

Page 23: ...ress RESUME to continue 2 6 4 Wrong Print Ribbon The Print Ribbon installed in the printer does not match the ribbon type selected in the printer driver Press RESUME to continue the print job or press CANCEL to end the current print job and change the Ribbon type in the driver as described in Section 3 3 1 2 6 5 Head Lift The printer was unable to raise or lower the Printhead Press the RESUME butt...

Page 24: ... Board the error is still displayed on startup replace the Printhead as described in Section 4 3 1 Confirm that the cooling fan above the Printhead is operating properly Upon power up the fan should run momentarily and shut off If problem persists install a new Printhead If problem still remains replace the Main Print Board See Section 4 9 3 for instructions 2 6 8 Printer Open The printer is opera...

Page 25: ...test from the printer as described in Section 7 3 This will cause the Laminator to attempt to operate at the default temperature 2 Transfer Temp setting may be too high Check the Transfer Temp setting in the LCD setup menu to ensure that the setting matches the label on the back of the printer If it does not follow the instructions in Section 7 3 8 to adjust the Transfer Temp setting 3 The Thermoc...

Page 26: ...ttings The Transfer Roller is unable to reach the optimum temperature Turn the printer OFF and ON to reset and try reprinting If the problem persists see Section 2 7 2 to test the Thermocouple 2 7 5 Transfer Lift The printer is unable to determine the placement of the Lamination Roller Check to ensure that the Transfer Lift Motor is running Disconnect the motor from the Lamination Board A 9 VDC ba...

Page 27: ...121 from the Output Stacker are connected properly and are well seated in the wire harness Ensure that the Output Stacker is set to the correct card size Slide the wall of the Output Stacker to the correct card size Test the operation of the Stacker Lift Motor by disconnecting the cable connector and connecting a 9V battery to the wires If the motor does not turn replace the motor If the motor doe...

Page 28: ...on 3 9 1 Clean the Cleaning Rollers as described in Section 3 9 4 Clean the Platen Rollers as described in Section 3 9 2 2 9 2 Card Surface Debris Symptom Prints have spots white or colored voids and or dust on them Be sure the cards are clean and stored in a dust free environment Cards with embedded contaminants in the surface should not be used Clean the inside of the printer as described in Sec...

Page 29: ...s are too dark or too light Run a self test as described in Section 7 2 This will ensure that the issue is not with the driver settings Adjust the Dye Sub Intensity setting within the Image Color tab of the printer driver as described in Section 3 4 Correct the Image Darkness as described in Section 7 3 21 ...

Page 30: ... Image Color tab of the printer driver as described in Section 3 4 Reduce the Image Darkness as described in Section 7 3 21 Adjust the Ribbon Tension as described in Section 7 3 6 Adjust Printhead Bracket Adjustment Screws These can be found on the backside of the Printhead See drawing D840854 Loosen both of the screws and adjust the bar slightly outward Tighten the screws and print a self test Ch...

Page 31: ...the Image Color tab of the printer driver as described in Section 3 4 Reduce the Image Darkness as described in Section 7 3 21 2 9 6 Incomplete Resin Printing Symptom Black resin text and barcodes appear faded or too light Increase the Resin Heat setting within the Image Color tab of the printer driver as described in Section 3 4 Increase the Image Darkness as described in Section 7 3 21 ...

Page 32: ...e Transfer tab of the printer driver as described in Section 3 2 2 Decrease the Transfer Temperature through the LCD as described in Section 7 3 8 Adjust Film Tension 1 In increments of one lower the Film Tension through the LCD Setup Menu and print a card 2 If after several adjustments the film wrinkle appears worse return the Film Tension to the original setting and adjust the Film Tension up in...

Page 33: ...d in Section 7 3 8 Ensure that the Lamination Roller makes uniform contact with the card Confirm that the Lamination Roller moves up and down freely and that the Thermocouple wire does not restrict movement If incomplete transfer is limited to the leading edge the Transfer Tension is set too high Decrease the Transfer Tension through the LCD as described in Section 7 3 2 If incomplete transfer is ...

Page 34: ... by opening the top and middle modules and manually spinning the Dancer Rollers Confirm that the correct Card Size option is selected in the printer driver setup Improper card size settings will place the image in the wrong area of the card Confirm that the card is feeding straight into the print Section if it is not check to ensure that the Card Size Knob in the base module is set to the proper c...

Page 35: ...ear worse adjust the Ribbon Tension by 1 and print a self test If this makes the image placement look better continue adjusting until image placement is correct Verify Platen Roller Drive Belts The small belt is tensioned by a spring and the large belt should be tensioned by hand to approximately the same tension as the short belt 2 9 10 Poor Image Quality Symptom Photos on the cards look pixilate...

Page 36: ...continue adjusting until registration problems are gone Loosen the screws that hold the Film Drive Motor located in the middle module and pull the motor back against the belt See drawing 840152 Hold the motor there and tighten the screws that hold the motor in place in this new position 2 9 13 Image Skewed on the Card Symptom The self test image appears skewed on the card Film is tracking sideways...

Page 37: ...res Procedures and instructions in this Section may require special precautions to ensure the safety of the personnel performing the operations Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below Refer to the following safety messages before performing an operation preceded by this symbol CAUTION This device is electrostatically sens...

Page 38: ... Then place a full stack of cards in the Card Input Hopper and feed a few cards Continue to adjust the Card Separator Adjustment Assembly if needed 3 2 Using FARGO High Definition Printing HDP Technology to Print on Alternate Card Stocks 3 2 1 Selecting the Right Cards and Optimizing the HDP Print Process HDP technology has many advantages over direct to card printing where unique card materials a...

Page 39: ...CKH panel ribbon provides a Heat Seal panel that aids in transferring to matte finished cards and requires a lower transfer temperature Note that only matte finished cards with a surface roughness Ra of 60 micro inches or less are recommended It is very important to note that not all card types will be accommodated by these default settings In some cases experimentation may be needed to find the p...

Page 40: ...cles of the printed transferred HDP Film pull away from the card and adhere to the tape this indicates inadequate adhesion of the HDP Film to the card and that increased heat and dwell times are necessary Samples 1 2 and 3 show a representation of the level of adhesion you should expect Sample 1 is an absolute failure and sample 3 is an absolute pass Sample 2 shows that very slight transfer to the...

Page 41: ...mple fast color balance adjustments This option gives a natural looking image without slowing down the processing speed of the printer driver It also allows further customization of the printed color of the cards through the Image Color tab Select Monitor to allow the printer driver to make color corrections similar to the Algebraic option but through a more complex color matching algorithm This o...

Page 42: ...or conveniently printing the backside of preprinted cards that also must have their magnetic stripe or smart card chip encoded Be sure to load cards in the usual fashion Note that when this option is selected the Print Both Sides option is automatically disabled Note When attempting to print a two page document if Print Back Side Only is selected the first page of the document will print on the ba...

Page 43: ...t causes less heat to be used in the printing process thus generating a lighter print Moving the slide to the right causes more heat to be used thus generating a darker print This slide only affects those images printed with dye sublimation ribbon panels YMC To control the amount of heat the printer uses when printing with the resin black panel adjust the Resin Heat slide Moving the slide to the l...

Page 44: ...that cards always remain in the same position as they travel through the printer regardless of image orientation The Card Illustration shown in the Image Position box will flip and rotate according to selection of Portrait Landscape or Rotate 180 Degrees See Figure 3 5 Note the outline around the illustration will always remain in the same landscape orientation Figure 3 5 Figure 3 6 represents how...

Page 45: ...ected Card Type click on the Default button See Figure 3 4 If using cards that differ from the Card Type Glossy PVC or Matte PVC options select one of the Card Type Custom options then adjust the dwell time and temperature settings manually to ensure proper image transfer To determine the appropriate settings for the card stock set the Transfer Dwell Time and Transfer Temperature to the default se...

Page 46: ... infrared barcode reader The printer driver will automatically print all TrueType black text and TrueType barcodes only with the resin black K panel of the print ribbon by default If printing black text or barcodes that are not TrueType fonts or black graphics select one of the three options listed under Print All Black With K Panel See Figure 3 7 The printer driver will print areas of the image w...

Page 47: ...s option to print the resin black K panel for all black found only in an area or areas defined See Figure 3 9 Figure 3 9 3 Select the Undefined Area s option to print the resin black K panel for all black found only in the space outside the areas defined See Figure 3 10 Figure 3 10 ...

Page 48: ... define In Figure 3 12 this area is indicated by the dashed outline The easiest way to determine the size of this area is to actually print a card and look at it in the same orientation as when it exits the printer Measure the total area and enter those dimensions into the dimension boxes Note the minimum size an area can be is 2 x 2 5mm x 5mm Figure 3 12 Once the area is sized properly measure th...

Page 49: ... to 5 areas can be defined Additional areas cannot be added until the most recently created area has been moved or sized For this reason size and position each area as it is created Use the Defined Area arrows to navigate back and forth from area to area The active area will always be highlighted with a dotted outline To delete an area use the Defined Area arrows to select the area and click on th...

Page 50: ...agenta M and Cyan C ribbon panels directly beneath the resin black K panel Select this option if printing resin black text or barcodes onto a colored background to provide a more gradual transition between the two When the Print K Only option is selected all black in the designated areas will print only with the resin black K panel Select this option if printing resin black onto a white background...

Page 51: ...g or to modify the ISO standards for tracks 1 2 and 3 modify the following Magnetic Encoding options accordingly 3 7 2 Encoding Mode Coercivity Magnetic Track Selection The ISO option provides encoding capability for either high or low coercivity cards on tracks 1 2 and 3 and is the industry s standard mode of magnetic encoding Use the Coercivity option to select the type of magnetic stripe that m...

Page 52: ...ter will automatically eject a card containing magnetic data that cannot be verified Only the first misverified card will be automatically ejected If a second consecutive card cannot be verified the printer will signal an error and go into manual eject mode The auto eject option is the most direct means of dealing with misverified cards but may be undesirable if batch printing since misverified bl...

Page 53: ... this track information must be entered as follows When entering track data the tilde character is entered first followed by the track number 1 2 or 3 on which the data should encode This is followed by the data to be encoded The first character of this data string must be the track s specific Start Sentinel SS and the last character must be the specific End Sentinel ES The characters or data in b...

Page 54: ...101 e 33 56 8 79 O 102 f 34 57 9 80 P 103 g 35 58 81 Q 104 h 36 59 82 R 105 I 37 60 83 S 106 j 38 61 84 T 107 k 39 62 85 U 108 l 40 63 86 V 109 m 41 64 87 W 110 n 42 65 A 88 X 111 o 43 66 B 89 Y 112 p 44 67 C 90 Z 113 q 45 68 D 91 114 r 46 69 E 92 115 s 47 70 F 93 116 t 48 0 71 G 94 117 u 49 1 72 H 95 _ 118 v 50 2 73 I 96 119 w 51 3 74 J 97 a 120 x 52 4 75 K 98 b 121 y 53 5 76 L 99 c 122 z 54 6 77...

Page 55: ...ge printing 3 8 2 Card Type Select the appropriate card type according to the composition of the card stock Select UltraCards Glossy PVC if using FARGO UltraCard stock or any other similar card stock Select HDP Cards Matte PVC if using FARGO HDP Card stock or any other similar card stock The printer driver uses this information to automatically determine the proper dwell time and temperature for t...

Page 56: ...er is functioning properly 3 8 6 About Clicking this button opens a dialog box containing the copyright and version information about this printer driver software 3 9 Cleaning the Printer 3 9 1 Clean the Printhead This should be done every time the print ribbon is changed to maintain consistent print quality 1 Remove watches rings bracelets and other jewelry 2 Open the Print Station 3 Use a Printh...

Page 57: ... the Inside of the Printer 1 Open the Print Station and Transfer Station 2 Remove the print ribbon and HDP Film from the printer 3 Use a can of compressed air to blow out all visible areas of the printer interior If you do not have a can of compressed air use a Cleaning Pad from the Printer Cleaning Kit to wipe out all visible areas inside the printer Remove any debris that may be inside Be extrem...

Page 58: ...ollers until all dust particles are removed See Figure 3 22 Be sure to flip the Cleaning Card over to clean both the top and bottom Cleaning Rollers Alternatively placing the assembly under lukewarm water may clean the Cleaning Roller Ensure that the Cleaning Roller Assembly is completely dry before reinstalling into the printer Figure 3 22 5 Once cleaned replace the Cleaning Roller Assembly and c...

Page 59: ...ecified Make sure only qualified personnel perform these procedures Procedures and instructions in this Section may require special precautions to ensure the safety of the personnel performing the operations Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below Refer to the following safety messages before performing an operation prece...

Page 60: ...2 Top Cover Sensor 840113 J64 Table 4 2 HDP Lamination Board Cable Connections HDP Lamination Board 210402 Location Spare DC J19 Lamination Roller Thermocouple J35 Flattener Thermocouple J70 Lamination Fan 2 J40 Communications to the Print Board J51 DC Bi Dir Spare J52 1 4 Flipper Encoding Card Feed Stepper Motor 5 8 Flipper Table Rotation Stepper Motor 9 10 Card Feed Motor 840120 J53 Open Factory...

Page 61: ...osition 7 Lift the Print Station Cover off of the printer 4 1 2 Front Transfer Cover Refer To Drawing 840155 Tools Needed Phillips head Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Open the Front Access Door 3 Push the Release Lever down to unlock it 4 Lift the Print Station up and back 5 Bring the Transfer Station up and forward 6 Remove the four screws F000034 ...

Page 62: ...ut Hopper and the Card Output Hopper Door NOTE If the printer is equipped with an Output Stacker the entire Card Output Hopper Cover will need to be removed as described in Section 4 1 6 10 Remove the screws F000169 from each side of the Base Module Cover 11 Rotate the Transfer Station to a 45 angle 12 Pull the Base Module Cover carefully up and out of the printer 4 1 5 Card Input Hopper Cover Ref...

Page 63: ...the bottom edge of the Card Input Hopper Cover and the three screws from the inside edge of the cover on the right side of the printer 3 Lift the Card Output Hopper Cover off of the printer 4 1 7 Back Cover Refer To Drawing 840161 Tools Needed Phillips head Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Remove the five screws from the Back Cover of the printer 3 Ti...

Page 64: ...rtGuard Ribbon Cable 24000111 from the SmartGuard PCB Assembly 140311 8 Remove the five screws F000176 that secure the Control Panel Bezel to the Card Input Hopper Cover Note Stop here if only the SmartGuard Ribbon Cable is being replaced attach the new SmartGuard Ribbon Cable to the SmartGuard PCB Assembly and the HD7XXX User Interface Board Assembly Continue with step 9 to replace the SmartGuard...

Page 65: ...he new Printhead in the printer NOTE Be sure the Printhead can move freely If it does not the cable may be tied up too high adjust it so the Printhead moves freely 10 Locate the Printhead Setting Number on the Printhead The number reads R XXXX Be sure to record this number for later use 11 Enter this number into the Printhead Resistance option of the Printer Setup menu of the LCD if this number is...

Page 66: ...Print Station Cover of the printer 6 Lower the Print Station back into position 7 Lift the Print Station Cover off of the printer 8 Stand at the front of the printer and locate the tab on the back right of the Printhead 220252 9 Push up on the tab and remove the Printhead 10 Use a Torx T 10 screwdriver to remove the screw F000172 from the Head Force Spring 11 Remove the Head Force Spring from the ...

Page 67: ...Cover off of the printer 8 Use the small standard screwdriver to remove the Retaining Ring 140061 from the Pulley Gear Combo 760287 9 Slide the Pulley Gear Combo from the shaft 10 Remove the O Ring Ribbon Drive O Ring Behind the Encoder Wheel 810492 Refer To Drawing 840153 Tools Needed Phillips head Screwdriver Small Standard Screwdriver 1 Turn off the printer and unplug the power cord from the pr...

Page 68: ...the printer 6 Lower the Print Station back into position 7 Lift the Print Station Cover off of the printer 8 Remove the two screws 130971 from the Sensor Board 9 Disconnect the cable from the Sensor Board 10 Remove the Sensor Board from the printer 4 4 3 Encoder Wheel 810492 Refer To Drawing 840153 Tools Needed Phillips head Screwdriver Small Standard Screwdriver 1 Turn off the printer and unplug ...

Page 69: ...ove the screws F000190 from each end of the Ribbon Sensor Array 10 Remove the screws F000190 from the top sides of the four 1x1 Cross Members 840239 11 Take the Ribbon Sensor Array Assembly from the printer 12 Disconnect the cable connector from the Ribbon Sensor Array Board 4 4 5 Ribbon Supply Motor Assembly D840980 Refer To Drawing 840153 Tools Needed Phillips head Screwdriver Torx T 10 Screwdri...

Page 70: ...nd remove the two screws F000172 that secure the Ribbon Take Up Motor Assembly 9 Disconnect the cable connector 4 4 7 Headlift Motor Assembly 840131 Refer To Drawing 840153 Tools Needed Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Open the Front Access Door 3 Push the Release Lever down to unlock it 4 Lift the Print Station up ...

Page 71: ...sher 130997 from the Encoder Wheel 810492 10 Guide the Encoder Wheel 810492 gently off of the shaft 11 Remove the two screws F000172 from the Ribbon Supply Encoder Sensor Assembly 12 Disconnect the cable connector 13 Remove the Ribbon Encoder Sensor Assembly 4 4 9 Headlift Sensor Assembly D840983 Refer To Drawing 840153 Tools Needed Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the pr...

Page 72: ... the washer 130997 from the Encoder Wheel 810492 10 Guide the Encoder Wheel 810492 gently off of the shaft 11 Use the small standard screwdriver to remove the retaining ring 140061 from the gear 760288 12 Slide the gear 760288 from the shaft 13 Remove the O ring 4 5 2 Encoder Wheel 2 810492 Refer To Drawing 840152 Tools Needed Torx T 10 Screwdriver Small Standard Screwdriver 1 5mm Allen Wrench 1 T...

Page 73: ... 8 Disconnect the cable connector 9 Loosen the two screws that secure the belt tensioner D840864 10 Remove the four screws F000191 that secure the Stepper Motor 11 Take the Stepper Motor out of the printer 4 5 4 Lamination Supply Encoder Sensor Assembly 840135 Refer To Drawing 840152 Tools Needed Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from ...

Page 74: ...wing 840152 Tools Needed Phillips head Screwdriver Small Standard Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Open the Front Access Door 3 Push the Release Lever down to unlock it 4 Lift the Print Station up and back 5 Bring the Transfer Station up and forward 6 Remove the four screws F000169 from the Front Cover 7 Lift off the Front Cover ...

Page 75: ... 5 8 Print Platen Roller 840319 Refer To Drawing 840152 Tools Needed Phillips head Screwdriver Standard Screwdriver 1 5 mm Allen Wrench 1 Turn off the printer and unplug the power cord from the printer 2 Open the Front Access Door 3 Push the Release Lever down to unlock it 4 Lift the Print Station up and back 5 Bring the Transfer Station up and forward 6 Remove the four screws F000034 from the Fro...

Page 76: ...nt Access Door 3 Push the Release Lever down to unlock it 4 Lift the Print Station up and back 5 Rotate the Transfer Station outward 6 Remove the two screws F000191 7 Take the Peel Off Bar out of the printer NOTE From the front of the HDP Card Printer the Peel Off Bar on the input side should be flush with the frame the Ribbon Peel Bar on the output side should have a 3 16 in 4 5mm gap between the...

Page 77: ...of the Card Input Hopper Cover and remove the other four screws from inside the print station 11 Lift the Card Input Hopper Cover from the printer 12 Remove the four screws from the Card Output Hopper Cover along the base and the three screws from inside the print station 13 Lift the Card Output Hopper Cover from the printer 14 Ensure that the cable labels are secure and disconnect the cables 15 C...

Page 78: ... Slide the Encoder Wheel gently off of the shaft 12 Remove the C clip from the idler gear and remove the idler gear 13 Remove the C clip from the combination pulley gear and remove the combination pulley gear 14 Remove the two screws from the rear side of the Transfer module that hold the Lamination assembly 15 Cut the wire tie on the front side of the Transfer module 16 Remove the two screws from...

Page 79: ...Encoder Wheel 12 Slide the Encoder Wheel gently off of the shaft 13 Remove the C clip from the idler gear and remove the idler gear 14 Remove the C clip from the combination pulley gear and remove the combination pulley gear 15 Remove the two screws from the rear side of the Transfer module that hold the Lamination assembly 16 Cut the wire tie on the front side of the Transfer module 17 Remove the...

Page 80: ...om the idler gear remove the idler gear 11 Remove the C clip from the combination pulley gear remove the combination pulley gear 12 Remove the two screws from the rear side of the Transfer module that hold the Lamination assembly 13 Cut the wire ties on the front side of the Transfer module 14 Remove the two screws from the front of the Transfer module that hold the Lamination assembly 15 Disconne...

Page 81: ...crews F000034 from the bottom of the Base Module Cover 9 Open the Door of the Card Input Hopper and the Card Output Hopper Door 10 Remove the two screws F000034 from each side of the Base Module Cover 11 Rotate the Transfer Station to a 45 angle 12 Pull the Base Module Cover carefully up and out of the printer 13 Loosen the two Allen head screws on the middle Pulley F000006 14 Take the Pulley from...

Page 82: ...the Belt is not tight the printer will not function properly 4 6 3 Stepper Motor Assembly 840164 Refer To Drawing 840151 Tools Needed Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Remove the screws from the Back Cover of the printer 3 Tilt the Back Cover outwards from the printer 4 Remove the four screws that secure the Rear Bra...

Page 83: ... Ring 140062 from the Compound Grooved Pulley 11 Take the Pulley from the shaft 4 6 5 Pinch Roller Spring Plate Front 2 840354 Refer To Drawing 840151 Tools Needed Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Open the Front Access Door 3 Push the Release Lever down to unlock it 4 Lift the Print Station up and back 5 Bring the T...

Page 84: ...the Back Cover carefully aside 8 Remove the screw from the Spring Plate 9 Take the Spring Plate from the printer 4 6 7 Drive Belt Tensioner to Platen Roller F000003 Refer To Drawing 840151 Tools Needed Standard Screwdriver Torx T 10 Screwdriver Phillips head Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Remove the screws from the Back Cover of the printer 3 Tilt t...

Page 85: ...off the Washers 130283 and 140040 7 Set the Back Cover carefully aside 8 Loosen the two screws to the tensioner 9 Pull the tensioner back against spring to relieve tension from the belt 10 Remove the screw from the linkage 11 Remove the two screws from the stepper motor bracket 12 Disconnect the cable connector 13 Remove the Stepper Motor Assembly from the printer 14 Take the Belt from the printer...

Page 86: ...90 Refer To Drawing 840151 Tools Needed Torx T 10 Screwdriver Standard Screwdriver 1 5mm Allen Wrench Phillips head Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Remove the screws from the Back Cover of the printer 3 Tilt the Back Cover outwards from the printer 4 Remove the four screws that secure the Rear Bracket D840585 to the printer 5 Detach the cables runnin...

Page 87: ...river to remove the clip from the idler drive pulley 10 Remove the belt from the idler gear and the platen drive pulley 11 Use the standard screwdriver to remove the clip from the platen roller shaft 12 Take the Pulley F000006 and the belt from the shaft 13 Loosen the two Allen head screws on the middle Pulley F000006 14 Remove the pulley from the shaft 15 Remove the belt from the printer NOTE Ens...

Page 88: ...e right side of the printer 35 Detach the LCD Interface Cable D840517 from the HD7XX User Interface Board Assembly 140403 36 Lift the Card Input Hopper Cover off of the printer 37 Remove the four screws from the bottom edge of the Card Output Hopper Cover and the three screws from the inside edge of the cover on the left side of the printer 38 Lift the Card Output Hopper Cover off of the printer 3...

Page 89: ...bottom of the Base Module Cover 9 Open the Front Access Door of the Card Input Hopper and the Card Output Hopper Door 10 Remove the two screws F000034 from each side of the Base Module Cover 11 Rotate the Transfer Station to a 45 angle 12 Pull the Base Module Cover carefully up and out of the printer 13 Use the standard screwdriver to remove the push on clips from all of the pulleys 14 Remove the ...

Page 90: ...ys and belt that connects the card feed rollers NOTE Ensure that the new Belt is pulled taut and securely in place if the Belt is not tight the printer will not function properly 4 7 3 Stepper Motor Assembly 840164 Refer To Drawing 840151 Tools Needed Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Remove the screws from the Back ...

Page 91: ...ase Module Cover 11 Rotate the Transfer Station to a 45 angle 12 Pull the Base Module Cover carefully up and out of the printer 13 Remove the screw from the Spring Plate 14 Take the Spring Plate from the printer 4 7 5 Pinch Roller Spring Plate Front Output Side 840354 Refer To Drawing 840151 Tools Needed Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power co...

Page 92: ...rew from the Gas Spring 840366 and take off the Washers 130283 and 140040 7 Set the Back Cover carefully aside 8 Remove the screw from the Spring Plate 9 Take the Spring Plate from the printer 4 7 7 Pinch Roller Spring Plate Back Output Side 840354 Refer To Drawing 840151 Tools Needed Torx T 10 Screwdriver 1 5mm Allen Wrench 1 Turn off the printer and unplug the power cord from the printer 2 Remov...

Page 93: ... tab on the drive gear while pulling it from the shaft 9 Use the standard screwdriver to remove the retaining clip 10 Pull the Drive Pulley D850190 from the printer 4 7 9 Gear Card Transport 2 760330 Refer To Drawing 840151 Tools Needed Torx T 10 Screwdriver Standard Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Remove the screws from the Back Cover of the printer...

Page 94: ...the drive gear while pulling it from the shaft 10 Remove the gear from the printer 11 Remove the two screws from the stepper motor bracket 12 Disconnect the cable connector 13 Remove the Stepper Motor Assembly from the printer 14 Use the standard screwdriver to remove the retaining clip 15 Pull the Drive Gear from the printer 4 7 11 Base Module 840151 Refer To Drawing 840151 Tools Needed Torx T 10...

Page 95: ...HD7XX User Interface Board Assembly 140403 21 Lift the Card Input Hopper Cover off of the printer 22 Remove the four screws from the bottom edge of the Card Output Hopper Cover and the three screws from the inside edge of the cover on the left side of the printer 23 Lift the Card Output Hopper Cover off of the printer 24 Remove the screws F000034 from each side of the Base Module Cover 25 Rotate t...

Page 96: ... the two screws F000169 that secure the Flipper Table Home Sensor 8 Disconnect the Flipper Table Home Sensor Cable 4 8 2 Card Low Sensor Board Assembly 140407 Refer To Drawing 840156 Tools Needed Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Open the Front Access Door 3 Detach the LCD Interface Cable D840517 from the HD7XXX User...

Page 97: ...rom the shaft 4 8 4 Cleaning Roller Drive Idler Gear 2 760401 Refer To Drawing 840156 Tools Needed Phillips head Screwdriver Small Standard Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Open the Front Access Door 3 Detach the LCD Interface Cable D840517 from the HD7XXX User Interface Board Assembly 140403 4 Remove the five screws from the bas...

Page 98: ...ioner 8 Remove the pulley in front of the Card Feed Shaft Gear 9 Slide the Card Feed Gear from the shaft Card Feed Gear on the Card Feed Motor Assembly 840198 Refer To Drawing 84015 Tools Needed Small Standard Screwdriver Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Open the Front Access Door 3 Detach the LCD Interface Cable D8...

Page 99: ...inter 6 Remove the C Ring 7 Slide the Card Feed Shaft Gear from the shaft 4 8 6 Encoding Feed Motor Assembly 840100 Refer To Drawing 840156 Tools Needed Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Open the Front Access Door 3 Detach the LCD Interface Cable D840517 from the HD7XXX User Interface Board Assembly 140403 4 Remove t...

Page 100: ...opper Cover and remove the other four screws from inside the print station 5 Lift the Card Input Hopper Cover off of the printer 6 Remove the screws from the Back Cover of the printer 7 Tilt the Back Cover outwards from the printer 8 Remove the screws from the back plate and move it far enough to allow access to the back of the hopper assembly 9 Disconnect the Stepper Motor Cable connection 10 Rem...

Page 101: ...ve the five screws from the base of the Card Input Hopper Cover and remove the other four screws from inside the print station 5 Lift the Card Input Hopper Cover off of the printer 6 Use the small standard screwdriver to remove the Retaining Ring 140062 from the one way Pulley 840215 7 Slide the one way pulley from the shaft 8 Slide the Clutch Spring 840285 from the shaft 4 8 11 Card Sensor Assemb...

Page 102: ... Sensor D840625 Refer To Drawing 840156 Tools Needed Phillips head Screwdriver Torx T 10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Open the Front Access Door 3 Detach the LCD Interface Cable D840517 from the HD7XXX User Interface Board Assembly 140403 4 Remove the five screws from the base of the Card Input Hopper Cover and remove the other four screws from in...

Page 103: ...inter 7 Use the standard screwdriver to remove the two c clips from the posts 8 Remove the springs 9 Disconnect the cable connector 10 Lift the Magnetic Encoder Head from the printer 4 8 14 Encoder Card Sensor 140407 Refer To Drawing 840156 Tools Needed Torx T 10 Screwdriver 7 32 in Nut driver 1 Turn off the printer and unplug the power cord from the printer 2 Remove the two screws from the access...

Page 104: ... Nose Pliers to unplug the cables that run to the Power Switch and the Line Filter NOTE The cable connectors labeled D840511 goes to the top two connectors cable D840512 goes to the lower two connectors for the Line Filter 8 Depress and hold the tabs on the top and bottom of the Power Switch 9 Push the Power Switch out of the printer 4 9 2 Power Cord Receptacle 130067 Refer To Drawing 840161 Tools...

Page 105: ...ble connections to the Main Board 5 Remove the five screws F000169 that secure the Main Board to the Rear Bracket D840585 6 Take the Main Board from the printer NOTE Refer to Table 4 1 for cable connections 4 9 4 Lamination Board 140402 Refer To Drawing 840161 Tools Needed Torx T 10 Screwdriver Phillips head Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Remove the...

Page 106: ...er plug 7 Remove the four screws 130984 that secure the Power Supply 8 Take the Power Supply from the printer 4 10 Replacing the Output Stacker Components 4 10 1 Output Stacker D840590 Refer to Drawing D840590 Tools Needed Phillips head Screwdriver Torx T10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Remove the four screws from the bottom edge of the Card Input ...

Page 107: ...inter 4 Remove the two screws from the sensor 5 Disconnect the cable connector 4 10 3 Stacker Lift Motor 840130 Refer to Drawing D840590 Tools Needed Phillips head Screwdriver Torx T10 Screwdriver 1 Turn off the printer and unplug the power cord from the printer 2 Remove the four screws from the bottom edge of the Card Input Hopper Cover and the three screws from the inside edge of the cover on th...

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Page 121: ...FARGO Electronics Inc 4 50 HDP700 Series Card Printer ...

Page 122: ...lean the inside of the printer with deionized air wipe it down with a lint free cloth 2 Clean the Printhead with a Printhead pen 3 Insert the cardboard dancer stiffener into the base module 4 Lock the Release Lever to secure the latch mechanism 5 Pack the printer in the original carton and packing materials Be sure to enclose any necessary paperwork test cards etc ...

Page 123: ...FARGO Electronics Inc 5 2 HDP700 Series Card Printer ...

Page 124: ...ot seated properly remove the board and reinstall If the installation appears correct and the error persists the SIMM 080229 on the Main Print Board will need to be replaced 6 1 4 RAM Memory Error An error has occurred in the permanent circuit memory Reboot the printer If the problem persists the Main Print Board will need to be replaced as described in Section 4 9 3 As an alternative to replacing...

Page 125: ...locked 3 8 3 5 Card Position Sensor J62 4 Lam Unblocked 17 9 Blocked 3 8 3 5 Ribbon Encoder J64 4 Print Unblocked 17 9 Blocked 3 8 3 5 Flipper Table Card Sensor J58 4 Lam Unblocked 17 9 Blocked 3 8 3 5 Flipper Table Sensor J64 8 Lam Covered 17 9 Uncovered 3 8 3 5 Card Hopper Sensor J64 12 Lam Covered 17 9 Uncovered 3 8 3 5 Card Input Sensor J64 4 Lam Unblocked 17 9 Blocked 3 8 3 5 Printhead lift S...

Page 126: ... description of each option and its function is included on the pages following the on line menu Press the MENU button The SELECT FUNCTION screen appears See Figure 7 2 SELECT FUNCTION SELECT HELP EXIT Print Test Image Setup Printer Figure 7 2 Use the scroll buttons to move up or down through the menu options See Figure 7 3 Brackets appear on either side of the active menu option Press the button ...

Page 127: ...FARGO Electronics Inc A 2 HDP700 Series Card Printer Figure 7 4 ...

Page 128: ... YMCK This card is used to determine image placement and confirm that image colors are properly reproduced and the resin panel is printing properly Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines Color Bars YMC This card is used to confirm that image colors are properly reproduced Image consists of sixteen graduated steps of RGB and YMCK This prin...

Page 129: ...of the card will fall directly between all of the Outer and Inner Alignment Arrows General information to know about this process follows The numbers being entered for the settings are measured in pixels The number of pixels is equal to the measurement in inches multiplied by 300 For example 0 100 in multiplied by 300 equals 30 pixels 0 1 x 300 30 The alignment test image is designed for setting t...

Page 130: ...ht Errors may occur in either case 5 Press SELECT to save the value 6 Print a test card as described in step 1 7 Repeat steps 1 to 7 until the Film is applied smoothly to the card without wrinkles or creases 7 3 3 Aligning the Print Offset This procedure positions the image correctly on the HDP Film Refer to Section 7 3 1 for proper sequence 1 Choose MENU Print Test Image and Gray Align YMC to pri...

Page 131: ...rinted image toward the trailing edge of the card Remember 30 pixels will move your image 0 100 in or 3 84mm 7 3 4 Setting the Transfer TOF This procedure positions the HDP Film correctly on the leading edge of the card Refer to Section 7 3 1 for proper sequence 1 Choose MENU Print Test Image and Gray Align YMC to print a test card 2 Examine the test card The Inner Alignment Arrows should appear a...

Page 132: ...to adjust the Transfer EOF 3 Record the Transfer EOF value on the test card last printed 4 Select MENU Setup Printer and Transfer EOF 5 Measure the distance from the trailing edge of the card to the trailing edge of the image transfer 6 Calculate the Transfer EOF value for inches or mm Inches 90 Measurement x 300 Millimeters 90 Measurement x 11 8 Example Inches 90 050 x 300 105 7 Adjust the Transf...

Page 133: ...ard as described in step 1 8 Repeat steps 1 to 7 until the test image is correctly positioned or ribbon wrinkle is alleviated Refer to Figure 7 10 7 3 8 Adjusting the Ribbon Drive The Ribbon Drive sets the baseline for the Ribbon Tension and should not be adjusted by the reseller or end user 7 3 9 Adjusting the Transfer Temperature 1 Choose MENU Print Test Image and Gray Align YMC to print a test ...

Page 134: ...ign YMC to print a test card 2 Examine the test card 3 Select MENU Setup Printer and Image Darkness 4 Record the Image Darkness value on the test card last printed 5 Enter a negative value to lighten the printed image input a positive value to darken the printed image NOTE Be sure to make adjustments in small increments of 4 to avoid over adjusting this setting For example the ribbon may jam or br...

Page 135: ...ich are visibly closer together than the large number of evenly spaced lines leading zero bits that fill the space to the edge of the card See Figure 7 11 A magnifying device with a built in measuring scale makes this easier to measure 2 Measure the distance from the edge of the card to the Start Sentinel in the data as seen in Figure 7 11 If the Start Sentinel is too far from the leading edge of ...

Page 136: ...d may pinpoint an area in the printer requiring attention Use the scroll buttons to move through the Exception Log Press the RESET button to clear the existing error log and start a new log Note that the error log will stop logging errors once it has reached its error occurrence limit of 255 See Interpreting LCD Display Messages in Section 4 for information about these messages ERROR LOG START Typ...

Page 137: ...System Upgrade Firmware Upgrade This option is used to upgrade the printer firmware To upgrade select SYSTEM UPGRADE The LCD will prompt Are you sure you want to continue Select YES to begin the System Upgrade select NO to return to the READY screen NOTE See Appendix A Firmware Update for detailed instructions for upgrading the system firmware ...

Page 138: ...h_support 2 Click on the Firmware Updater Program link 3 Click OK when prompted to Save this Program to Disk and then select a folder in which to save the Updater file 4 Once the file has been downloaded navigate to the location where the file was saved The Firmware Updater program has been compressed for ease of downloading To decompress the file double click on the UPDATER EXE icon 5 Double clic...

Page 139: ... 2 Go to the folder in which you saved the update file select it and click Open The file name location and version will appear in the Firmware Updater window as seen is Figure A 2 Figure A 2 3 Click the Select Printer button and select the specific FARGO printer model then click OK 4 At this time the printer must be prepared to receive the firmware update file To do this make sure the printer is p...

Page 140: ... the upgrade was not successful the LCD will display UPGRADE FAILED or UPGRADE FIRMWARE NOW on boot up If you receive this message try updating the firmware again A 3 2 To update the LCD Firmware 1 Make sure the printer is powered ON connected to your PC and in its READY mode 2 From the Firmware Updater program click on the Select Update File button 3 Go to the folder in which you saved the update...

Page 141: ...is displayed click Exit on the Sending Update to Printer dialog screen Press the printer s EXIT button When prompted turn the printer power OFF for a few seconds and then back ON to complete the update process As the printer restarts you will see the new firmware version appear on the LCD If the upgrade was not successful the LCD will display UPGRADE FAILED or UPGRADE FIRMWARE NOW on boot up If yo...

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