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Fanvil X1S, User Manual

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on multiple terminals.

Picture 72 - Register BroadSoft account

After the phone set registers with the BroadSoft server, a server type needs to be set. Specifically,
log in to the webpage of the phone set, choose [

Line

] >> [

SIP

] >> [

Advanced Settings

] and set

Specific Server Type to BroadSoft, as shown in the following figure.

Picture 73 - Set BroadSoft server

If a Fanvil phone set needs to use the SCA function, enable it for the phone set. Specifically, log in to
the webpage of the phone set, choose [

Line

] >> [

SIP

] >> [

Advanced Settings

], and select Enable

SCA. If SCA is not enabled, the registered line is private line.

Summary of Contents for X1S

Page 1: ...User Manual X1S X1SP ...

Page 2: ...Revision History Document VER Firmware VER Explanation Time V1 0 1 1 20 Initial issue 20190703 ...

Page 3: ...ry table 20 6 3 Appendix III LED Definition 22 7 Introduction to the User 23 7 1 Instruction of Keypad 23 7 2 Using Handset Hands free Speaker Headphone 24 7 3 Idle Screen 25 7 4 Phone Status 25 7 5 Web Management 27 7 6 Network Configurations 27 7 7 SIP Configurations 28 8 Basic Function 30 8 1 Making Phone Calls 30 8 2 Answering Calls 31 8 2 1 Talking 31 8 2 2 Make Receive Second Call 31 8 3 End...

Page 4: ...ymous Call 44 8 17 1 Anonymous Call 44 8 17 2 Ban Anonymous Call 45 8 18 Hotline 45 8 19 Emergency Call 46 9 Advance Function 47 9 1 BLF Busy Lamp Field 47 9 1 1 Configure the BLF Functionality 47 9 1 2 Use the BLF Function 48 9 2 BLF List 49 9 3 Record 50 9 3 1 Server Record 50 9 3 2 SIP INFO Record 50 9 4 Agent 51 9 5 Intercom 52 9 6 MCAST 52 9 7 SCA Shared Call Appearance 53 9 8 Message 56 9 8 ...

Page 5: ... 67 10 2 3 1 Configure Cloud Phone book 67 10 2 3 2 Downloading Cloud Phone book 67 10 3 Call Log 68 10 4 Function Key 68 10 5 Headset 69 10 5 1 Wired Headset 69 10 5 2 EHS Headset 70 10 6 Advanced 70 10 6 1 Line Configurations 70 10 6 2 Network Settings 71 10 6 2 1 Network Settings 71 10 6 2 2 QoS VLAN 72 10 6 2 3 VPN 73 10 6 2 4 Web Server Type 73 10 6 3 Set The Secret Key 74 10 6 4 Maintenance ...

Page 6: ...2 13 Phone settings Tone 97 12 14 Phone settings Advanced 97 12 15 Phonebook Contact 98 12 16 Phonebook Cloud phonebook 98 12 17 Phonebook Call List 99 12 18 Phonebook Web Dial 100 12 19 Phonebook Advanced 100 12 20 CallLog 100 12 21 Function Key Function Key 100 12 22 Function Key Softkey 101 12 23 Function Key Advanced 102 12 24 Application Manage Recording 102 12 25 Security Web Filter 102 12 2...

Page 7: ...7 13 4 Screenshot 107 13 5 Network Packets Capture 108 13 6 Get Log Information 109 13 7 Common Trouble Cases 109 ...

Page 8: ...ering calls 31 Picture 17 Talking interface 31 Picture 18 The second call interface 32 Picture 19 Two way calling 32 Picture 20 Redial set 33 Picture 21 Line 1 enables auto answering 33 Picture 22 The line has enabled auto answering 34 Picture 23 Web page to start auto answering 34 Picture 24 Set the callback key on the phone 34 Picture 25 Set the callback key on the web page 35 Picture 26 Mute th...

Page 9: ...nymous calls are not allowed on the phone 45 Picture 56 Page Settings blocking anonymous call 45 Picture 57 Phone hotline setting interface 45 Picture 58 Hotline set up on webpage 46 Picture 59 Set up an emergency call number 46 Picture 60 Dial the emergency number 46 Picture 61 Web page configuration BLF function key 47 Picture 62 Phone configuration BLF function key 47 Picture 63 Configure the B...

Page 10: ...n 65 Picture 91 Local Phone book 65 Picture 92 Add New Contact 65 Picture 93 Group List 66 Picture 94 Browsing Contacts in a Group 66 Picture 95 Add Contacts in a Group 66 Picture 96 Add Blacklist 66 Picture 97 Web Blacklist 67 Picture 98 Cloud phone book list 67 Picture 99 Downloading Cloud Phone book 68 Picture 100 Browsing Contacts in Cloud Phone book 68 Picture 101 Call Log 68 Picture 102 Filt...

Page 11: ...78 Picture 123 Firmware upgrade 79 Picture 124 Service Port Settings 82 Picture 125 Dial plan settings 88 Picture 126 Custom setting of dial up rules 89 Picture 127 Dial rules table 1 90 Picture 128 Dial rules table 2 90 Picture 129 Tone settings on the web 97 Picture 130 Web cloud phone book Settings 99 Picture 131 Global Key Settings 102 Picture 132 Web Filter settings 103 Picture 133 Web Filter...

Page 12: ...able 13 SIP hotspot Parameters 58 Table 14 Time Settings Parameters 62 Table 15 QoS VLAN 72 Table 16 Auto Provision 76 Table 17 Firmware upgrade 78 Table 18 Service port 82 Table 19 Line configuration on the web page 83 Table 20 Phone 7 dialing methods 88 Table 21 Dial up rule configuration table 89 Table 22 Set the line global configuration on the web page 90 Table 23 General function Settings 91...

Page 13: ...stall the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire electri...

Page 14: ...ion etc New system smooth operation flat interface Settings and many other advantages For enterprise users the equipment is a cost effective office equipment while realizing environmental protection it also provides convenient operation For home users the device is a highly efficient communication device Users can flexibly configure and define the functions of two DSS keys saving space and cost It...

Page 15: ...15 4 2 Packing Contents Phone Handset Receiver cable Stand Network cable Power adapter Optional Hanging parts need an additional wall hanging parts ...

Page 16: ...thernet cable which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adaptor should be used If the device is connected to a PoE switch and power adapter at the same time the power adapter will b...

Page 17: ... the phone is on the desktop please follow the instructions in the picture below to install the phone Picture 1 Device installation if the phone is mounted on the wall please follow the instructions below to install it Note wall hanging bracket needs to be purchased separately Picture 2 Desktop to wall mounted ...

Page 18: ...e 3 Connecting to the Device Table 1 Hardware Interface Description Index Interface Description Power Interface Connecting Power Adapter Network Interface Connecting to LAN or Internet PC Port Network Interface for Connecting Computer Headset Interface Connecting Headset Receiver Interface Connecting Microphone Receiver ...

Page 19: ...dset MWI Conference Transfer Table 3 Status Prompt and Notification Icons Call out Call in Call Hold Network Disconnected Open VLAN Open VPN Keypad Locked Call forward activated Out calls In calls Missed calls SMS New voice message waiting Do Not Disturb inactivated on Phone Call forward activated Auto answering activated Hands free HF Mode Headphone HP Mode ...

Page 20: ...ecording Open SIP Hotline 6 2 Appendix II Keyboard character query table Table 4 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 space _ ...

Page 21: ... C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space _ Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 0 _ ...

Page 22: ...ine in use Talking Yellow Blinking Call holding BLF Green On Subscription number is idle Red On Subscription number is busy Red On Subscription number is dialing Off Subscription number is unavailable Presence Green On Subscription number is idle Red On Subscription number is busy Red On Subscription number is dialing Off Subscription number is unavailable DND Red On Enable DND Off Disable DND MWI...

Page 23: ...structions for the keys in the illustration in this section to operate the phone Table 6 Instruction of Keypad Number The keypad names Instruction 1 Soft menu Buttons These four buttons provide different functions corresponding to the soft menu displayed on the screen 2 Hold Key Press the Hold key during the call the user can hold the call and press it again to cancel the holding and restore the n...

Page 24: ...ones but further to the standard function some keys also provide special function by long pressing the key Key Long pressed to lock the phone 9 Line key Default to line 1 line 2 support custom configuration as DSS key 10 Headset Key Users can press this key to open the headset channel 11 Redial Press the Redial key to redial the last number dialed 12 Volume Up DownKe y In the standby state ring an...

Page 25: ...of the home screen shows the status of the device information and data that can be edited such as voice messages missed calls auto answer do not disturb lock status network connection status etc The lower half of the area is the function menu key which is also the first layer of function menu keys through which users can operate the phone Users can restore the phone to the default standby screen i...

Page 26: ... Connect Status Displays only in the phone interface state The user can view the phone status through the phone interface and the web interface Phone interface When the phone is in standby mode press Menu Status and select the option to view the corresponding information as shown in the figure Picture 7 The Phone status WEB interface Refer to 7 5 Web management to log in the phone page enter the S...

Page 27: ...Network Network The default password for advanced Settings is 123 NOTICE If user saw a WAN Disconnected icon flashing in the middle of screen it means the network cable was not correctly connected to the device s network port Please check the cable is connected correctly to the device and to the network switch router or modem The device supports three types of networks IPv4 IPv6 IPv4 IPv6 There ar...

Page 28: ...ration and authentication When the device is applied with the configuration it will register the device to the service provider with the server s address and user s authentication as stored in the configurations The user can conduct line configuration on the interface of the phone or the webpage and input the corresponding information at the registered address registered user name registered passw...

Page 29: ...29 Picture 11 Web SIP registration ...

Page 30: ...ud Phone Book Selecting a phone number from call logs Refer to 10 3 Call Log Redialing the last dialed number Dialing Number then Opening Audio To make a phone call user can firstly dial a number by one of the above methods When the dialed number is completed user can press Dial button on the soft menu or press hand free button to turn on the speaker or headphone or lift the handset to call out wi...

Page 31: ...lking mode screen as the following figure Picture 17 Talking interface Table 7 Talking mode Number Name Description Voice channel The icon shows the voice channel mode being used Default line The line currently used by the phone Calls to end The name or number of the person on the other end of the call Call duration The duration of a call after it has been established Numbers of line Shows how man...

Page 32: ...between Two Calls When there are two calls established user will see a dual calls screen as the following picture Picture 19 Two way calling User can press up down navigator buttons to switch screen page and switch call focus by pressing Resume button Ending One Call User may hang up the current talking call by closing the audio channel or press End button The device will return to single call mod...

Page 33: ... the call out key or time out 8 6 Auto Answering User may enable auto answering feature on the device and any incoming call will be automatically answered not including call waiting The auto answering can be enabled on line basis The user can start the automatic answer function in the telephone interface or the webpage interface Phone interface Press Menu Features Auto Answer button Press the butt...

Page 34: ... press the Callback button and the phone will say can t process Set the callback key through the phone interface Under standby press Menu Basic Settings Keyboard Settings Function key or Keyboard Settings Soft function key choose to set up the function keys key type type selection function name select callback function input the callback key name press OK key to save Picture 24 Set the callback ke...

Page 35: ...ll call modes handles headphones or hands free 8 8 1 Mute the Call During the conversation press the mute button on the phone the mute button on the phone will turn on the red light Red mute icon is displayed in the call interface as shown in the figure Picture 26 Mute the call Cancel mute press cancel mute on the phone again The mute icon is no longer displayed in the call screen The red light is...

Page 36: ... to enter the DND setting interface select line or phone to enable DND 2 Press DND button to enter the DND setting interface and disable DND Picture 29 Enable DND If the user wishes to enable disable the uninterrupted function on a specific line the user can set the uninterrupted function on the page of configuring the line 1 Press Menu Features DND button Enter the DND editing interface 2 Click t...

Page 37: ...all Forward Call forward is also known as Call Divert which is to divert the incoming call to a specific number based on the conditions and configurations User can configure the call forward settings of each line There are three types Unconditional Call Forward Forward any incoming call to the configured number Call Forward on Busy When user is busy the incoming call will be forwarded to the confi...

Page 38: ...lect the call forward type by pressing the up down navigation button Click OK to configure call forwarding and delay time Picture 35 Select call forward type 3 Select enable disable by pressing the left right navigation button Picture 36 Enable call forwarding and configure the call forwarding number 4 Browse the parameters set by the up down navigation key and enter the required information When ...

Page 39: ...hone will show that the transfer is successful and hang up Picture 38 Transfer interface 8 12 2 Semi Attended transfer During the call the user presses the function menu button transfer or the transfer button on the phone to input the number to be transferred or press the contact button or the historical record button to select the number and then press the call button When the third party is not ...

Page 40: ...ng the navigation key left right button to enable disable call waiting and call waiting tone Press Menu Features Call waiting the navigation key left right button to enable disable call waiting and call waiting tone Picture 41 Call waiting setting WEB interface Enter Phone Settings Features Basic Settings enable disable call waiting and call waiting tone Picture 42 Web call waiting setting Picture...

Page 41: ...the conference button on the call interface When selecting the conference number select the other number that already exists Picture 45 Local conference 1 2 If the device has a call all the way press the conference key in the call interface enter the number to join the meeting and press the call After the opposite end is answered press the conference button again to set up the local tripartite con...

Page 42: ...the voice prompt to operate Note the upper limit of the number of participants in the network conference varies according to the server 8 15 Call Park Call park requires server support Consult your system administrator for support When you are on the call if it is not convenient to answer the phone at this time you can press the configured park button to hold the call After a successful park you c...

Page 43: ...ne can pick up incoming calls by configuring DSSkey for BLF and setting the Pick Up code Phone interface press Menu Basic Settings Keyboard Settings DSS Key Settings select the function key to set Set the line function key type as memory key subtype as BLF NEW CALL set subscription number and pick up code Other phones call the subscription number and the opposite end is in the incoming ring Press ...

Page 44: ...ne which is off and RFC3323 and RFC3325 are optional Select any one to open the anonymous call Picture 52 Enable anonymous call On the web page Line SIP Advanced Settings can also open anonymous calls Setting to enable anonymous calls also corresponds to the SIP line That is the setting under the SIP1 page can only take effect on the SIP1 line Picture 53 Enable Anonymous web page call The followin...

Page 45: ...1 page can only take effect on the SIP1 line Picture 56 Page Settings blocking anonymous call 8 18 Hotline The device supports hotline dialing After setting up the hotline dialing directly pick up the handset hands free earphone etc and the phone will automatically call according to the hotline delay time In the phone Menu Features Advanced Hotline click to enter and all SIP lines will be displaye...

Page 46: ... is locked 1 Configure the emergency call number log in the phone page enter the Phone Settings Function Settings Basic Settings page set up the emergency call code if you need to set up more than one emergency call code please use to separate Picture 59 Set up an emergency call number 2 When the phone set the keyboard lock you can call the emergency call number without unlocking as shown in the f...

Page 47: ... interface long press a function key to enter the function key Settings interface or go to the Menu Basic Settings Keyboard Settings to enter the function key Soft function key to set settings interface key function key types of memory a subtype of BLF NEW CALL BLF BXFER BLF AXFER BLF CONF BLF DTMF the values to be subscription number and set up corresponding SIP lines Picture 62 Phone configurati...

Page 48: ...alking off BLF function Monitor the status of subscribed phones Call the subscribed number Transfer calls calls to the subscribed number Pickup incoming calls from subscribed number 1 Monitors the status of subscribed phones Configuration BLF function keys when the subscription of the number of the state idle ringing talking is changed the function key state of LED lights will have corresponding c...

Page 49: ...state of the subscription object changes later the corresponding led light state will be changed Configure BLF List function log in the phone page enter the Line SIP Advanced settings page open the BLF List and configure the BLF List number Picture 63 Configure the BLF List functionality Use the BLF List function when the configuration is complete the phone will automatically subscribe to the cont...

Page 50: ...s and port of the recording server are filled in and the voice coding is selected The web is as follows Picture 65 Web server recording Note to be used with Fanvil recording software 9 3 2 SIP INFO Record The phone is registered with a server that supports SIP INFO recording After registering the account check the recording module of Application Manage recording to open the recording and the recor...

Page 51: ...the proxy account hotel Guest mode Table 9 Agency mode Parameter Description Normal mode Number Set the proxy account number User Set the proxy account number to verify the user name Password Set the proxy account number to verify the password Line Select the SIP line CallLog Users can choose to save all types or delete Hotel Guest mode Number Set the proxy account number Password Set the proxy ac...

Page 52: ...rcom Tone If the incoming call is intercom call the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call 9 6 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group User can co...

Page 53: ...f Function Key Function Key select the type to multicast set the multicast address and select the codec Click Apply Set up the name host and port of the receiving multicast on the web page of Phone Settings MCAST Press the DSSKY of Multicast Key which you set Receive end will receive multicast call and play multicast automatically 9 7 SCA Shared Call Appearance Users need the support of server end...

Page 54: ...one set choose Line SIP Advanced Settings and set Specific Server Type to BroadSoft as shown in the following figure Picture 73 Set BroadSoft server If a Fanvil phone set needs to use the SCA function enable it for the phone set Specifically log in to the webpage of the phone set choose Line SIP Advanced Settings and select Enable SCA If SCA is not enabled the registered line is private line ...

Page 55: ...6 3 Appendix III LED To facilitate private hold configure keys whose DSS Key is Private Hold on the Function Key page Pay attention that the public hold key is the softkey hold key during a call Picture 75 Set Private Hold Function Key After each phone set registered with the BroadSoft server is configured as above the SCA function can be used 2 LED Status To facilitate viewing the call status of ...

Page 56: ...stops ringing but the secretary s phone set keeps ringing until the secretary rejects answers the call or the call times out Scenario 2 When this account receives an incoming call if the secretary answers the call first and the manager is required to answer the call the secretary can press the Public Hold key to hold this call and notify the manager The manager can press the line key corresponding...

Page 57: ...ssage on the server to the user User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen Picture 77 New Voice Message Notification Voice message icon To listen to a voice message the user must first configure the voicemail number After the voicemail number is configured the user can retrieve the voicemail of the default ...

Page 58: ...SIP number registered by phone set A is the calling number To set a SIP hotspot register at least one SIP account Picture 80 Register SIP account Table 13 SIP hotspot Parameters Parameters Description Device Table If your phone is set to SIP hotspot server Device Table will display as Client Device Table which connected to your phone If your phone is set to SIP hotspot client Device Table will dis...

Page 59: ...igure SIP hotspot client To set as a SIP hotspot client no SIP account needs to be set The Phone set will automatically obtain and configure a SIP account On the SIP Hotspot tab page set Mode to Client The values of other options are the same as those of the hotspot Picture 82 SIP hotspot client configuration As the hotspot server the default extension number is 0 When the phone is used as the cli...

Page 60: ...60 Call extension number The hotspot server and the client can dial each other through the extension number For example extension 1 dials extension 0 ...

Page 61: ...Picture 84 Language setting on Web page The function box on the right side of the web interface language setting box is Synchronize language to phone if selected the phone language will be synchronized with the webpage language If it is not selected it will not be synchronized 10 1 2 Time Date Users can set the phone time through the phone interface and web interface Phone end When the phone is in...

Page 62: ...ization via SNTP protocol default enabled Manual User can modify data manually SNTP Server SNTP server address Time zone Select the time zone Time format Select time format from one of the followings 1 JAN MON 1 January Monday JAN 1 MON January 1 Monday MON 1 JAN Monday 1 January MON JAN 1 Monday January 1 DD MM YY DD MM YYYY MM DD YY MM DD YYYY ...

Page 63: ... 3 1 Brightness and backlight Set the brightness level in use from 1 to 16 or switch brightness level Set the brightness level in the energy saving mode from 0 to 16 or switch the brightness level Set the backlight time to 30 seconds by default You can turn it off or select 15 seconds 30 seconds 45 seconds 60 seconds 90 seconds 120 seconds The screen saver can be turned on or off by default Web in...

Page 64: ...press Left Right navigator keys to adjust the audio volume for different mode Save the adjustment by pressing OK when done 10 1 6 Greeting Words When the device is in the default standby mode Press soft button Menu till you find the Basic item Enter Basic item till you find Greeting Words item Press OK to enter the setting interface to edit the Greetings Words Save the adjustment by pressing OK wh...

Page 65: ...ds in the phone book the contact records will be arranged in the alphabet order User may browse the contacts with up down navigator keys The record indicator tells user which contact is currently focused User may check the contact s information by pressing OK button 10 2 1 1 Add Edit Delete Contact To add a new contact user should press Add button to open Add Contact screen and enter the contact i...

Page 66: ...rowsing contacts of a group user can also add contacts in that group by pressing Add button to enter the group contacts management screen then press OK button to save the contact The contact will also be added in local phonebook User can delete contact from group by Option Delete Picture 95 Add Contacts in a Group 10 2 2 Blacklist The device Support blacklist such as the number added to the blackl...

Page 67: ...porarily downloaded to the device each time when it is opened on the device to ensure the user get the latest phonebook However the downloading may take a couple seconds depending on the network condition Therefore it is highly recommended for the users to save important contacts from cloud to local phonebook for saving download time Open cloud phonebook list press Menu PhoneBook Cloud Contacts in...

Page 68: ... dial the number with Dial button or add the call log number to phonebook with pressing Option Add to Contact User can delete a call log by pressing Delete button and can clear all call logs by pressing Delete All button Picture 101 Call Log Users can also filter the call records of specific call types to narrow down the scope of search records and select a call record type by left and right navig...

Page 69: ... key Picture 104 DSS settings Moreover user also can add the user defined title for the DSS Keys which is configured as Memory Key Line URL Multicast Prefix NOTICE User defined title is up to 10 characters More detailed information refers to 12 23 Function Key and 6 3 Appendix III LED Definition 10 5 Headset 10 5 1 Wired Headset The device supports wired earphone with RJ9 interface which can play ...

Page 70: ... open EHS Headset default closed EHS Headset Picture 106 EHS Headset setting 10 6 Advanced 10 6 1 Line Configurations Picture 107 SIP address and account information Save the adjustment by pressing OK when done For users who want to configure more options user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options Picture 108 C...

Page 71: ...get DNS address from DHCP server and disable means not Use DHCP time It is disabled as default Enable to manage the time of get DNS address from DHCP server and disable means not Picture 111 PPPoE network mode When using PPPoE phone will get the IP address from PPPoE server Username PPPoE user name Password PPPoE password Picture 112 Static IP network mode When using Static IP mode user must confi...

Page 72: ... apply the VLAN ID from VLAN switch to phone its self CDP Cisco Discovery Protocol CDP is a not for profit charity that runs the global disclosure system for investors companies cities states and regions to manage their environmental impacts According to the CDP Cisco devices could share the OS version IP address hardware version and so on Table 15 QoS VLAN Parameters Description LLDP setting Repo...

Page 73: ...be displayed in the VPN status There may be some delay of the connection establishment User may need to refresh the page to update the status Once the VPN is configured the device will try to connect with the VPN automatically when the device boots up every time until user disable it Sometimes if the VPN connection does not establish immediately user may try to reboot the device and check if VPN c...

Page 74: ...rd it will work immediately Keyboard password is used to unlock the phone once it s locked Picture 116 Set keyboard lock password User could only set to enable or disable the keyboard password in LCD screen Enter Keyboard password setting by pressing confirm or OK button after password entered If no menu password configuration before it is 123 as default If the menu password is correct phone will ...

Page 75: ...tenance Auto Provision Picture 120 Phone auto provision settings Fanvil devices support SIP PnP DHCP options Static provision TR069 If all of the 4 methods are enabled the priority from high to low as below PNP DHCP TR069 Static Provisioning Transferring protocol FTP TFTP HTTP HTTPS Details refer to Fanvil Auto Provision in http www fanvil com Uploads Temp download 20180920 5ba3816f8d5f0 pdf ...

Page 76: ...on Config enabled Whether phone will download the common configuration file Enable Server Digest When the feature is enable if the configuration of server is changed phone will download and update DHCP Option Option Value Confiugre DHCP option DHCP option supports DHCP custom option DHCP option 66 DHCP option 43 3 methods to get the provision URL The default is Option 66 Custom Option Value Custom...

Page 77: ...Provision Mode 1 Disabled 2 Update after reboot 3 Update after interval TR069 Enable TR069 Enable TR069 after selection ACS Server Type There are 2 options Serve type common and CTC ACS Server URL ACS server address ACS User ACS server username up to is 59 character ACS Password ACS server password up to is 59 character Enable TR069 Warning Tone If TR069 is enabled there will be a prompt tone when...

Page 78: ...ion Upgrade button If there is a new version txt and new software firmware on the server the page will display version information and upgrade button will become available Click Upgrade button to upgrade the new firmware New version description information When there is a corresponding TXT file and version on the server side the TXT and version information will be displayed under the new version d...

Page 79: ...available files and versions the phone will prompt as shown below Click view to check the version information and upgrade Picture 123 Firmware upgrade 10 6 6 Factory Reset The phone is in default standby mode Press Menu to find Advanced Settings and press OK Press Advanced Settings to enter the password default password is 123 to enter the interface Press the Restore factory Settings button to sel...

Page 80: ... SIP User SIP account status Registered Unapplied Trying Timeout 11 3 System Account On this page the user can change the password for the login page Users with administrator rights can also add or delete users manage users and set permissions and passwords for new users 11 4 System Configurations On this page users with administrator privileges can view export or import the phone configuration or...

Page 81: ...file Ring tone support wav format 11 6 System Auto Provision The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume For the detail of Auto Provision please refer to this link Auto Provision Description http www fanvil com Uploads Temp download 20180920 5ba3816f8d5f0 pdf 11 7 System Tools Tools provided in this page help users to ident...

Page 82: ...atically exit the login page need to login again Web auto login After the timeout does not need to enter a user name password will automatically login to the web page HTTP Port The default is 80 If you want system security you can set ports other than 80 Such as 8080 webpage login HTTP ip 8080 HTTPS Port The default is 443 the same as the HTTP port RTP Port Range Start The value range is 1025 to 6...

Page 83: ...ccount Realm Enter the SIP domain if requested by the service provider Server Name Input server name SIP Server 1 Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS Registration Expiration Set SIP expiration date SIP Server 2 Server Address Enter the IP or FQDN ...

Page 84: ...g forwarded Transfer Timeout Set the timeout of call transfer process Conference Type Set the type of call conference Local set up call conference by the device itself maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Number Set the conference room number when conference type is set to be Server Subscribe For Voice Mes...

Page 85: ...quest considers proxy unavailable under multiple proxy scenarios Codecs Settings Set the priority and availability of the codecs by adding or remove them from the list Video Codecs Select video code to preview video Advanced Settings Use Feature Code When this setting is enabled the features in this section will not be handled by the device itself but by the server instead In order to control the ...

Page 86: ...of a group Multiple BLF lists are supported Response Single Codec If setting enabled the device will use single codec in response to an incoming call request BLF Server The registered server will receive the subscription package from ordinary application of BLF phone Please enter the BLF server if the sever does not support subscription package the registered server and subscription server will be...

Page 87: ...Set the Caller ID Header Use 182 Response for Call waiting Set the device to use 182 response code at call waiting response Enable Feature Sync Feature Sync with server Enable SCA Enable Disable SCA Shared Call Appearance CallPark Number Set the CallPark number Server Expire Set the timeout to use the server TLS Version Choose TLS Version uaCSTA Number Set uaCSTA Number Enable Click To Talk With t...

Page 88: ...5 Dial plan settings Table 20 Phone 7 dialing methods Parameters Description Press to invoke dialing The user dials the other party s number and then adds the number to dial out Dial Fixed Length The number entered by the user is automatically dialed out when it reaches a fixed length Timeout dial The system dials automatically after timeout Press to Do Blind Transfer The user enters the number to...

Page 89: ...re phone number is entered and then mapped per the Dial Peer rules In prefix matching only part of the number is entered followed by T The mapping with then take place whenever these digits are dialed Prefix mode supports a maximum of 30 digits Note Two different special characters are used x Matches any single digit that is dialed Specifies a range of numbers to be matched It may be a range a lis...

Page 90: ... long distance call to Beijing requires dialing area code 010 before the local phone number Using this feature 1 can be substituted for 010 For example to call 62213123 would only require dialing 162213123 instead of 01062213123 Picture 128 Dial rules table 2 Example 3 Addition Two examples are shown In the first case it is assumed that 0 must be dialed before any 11 digit number beginning with 13...

Page 91: ...fy Auto Onhook time the phone will hang up and return to the idle automatically after Auto Hand down time at hands free mode and play dial tone Auto Onhook time at handset mode Ring for Headset Enable Ring for Handset by selecting it the phone plays ring tone from handset Auto Headset Enable this feature headset plugged in the phone user press answer key or line key to answer a call with the heads...

Page 92: ...om with one LDAP for search Emergency Call Number Configure the Emergency Call Number Despite the keyboard is locked you can dial the emergency call number Restrict Active URI Source IP Set the device to accept Active URI command from specific IP address More details please refer to this link http www fanvil com Uploads Temp download 20180920 5ba3641fe81a5 pdf Push XML Server Configure the Push XM...

Page 93: ...nable Intercom Tone If the incoming call is intercom call the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call Response Code Settings DND Response Code Set the SIP response code on call rejection on DND Busy Response Cod...

Page 94: ...ult Display MWI Popup Voice message popup prompt is not answered after opening and it is opened by default if there is no popup prompt when closing Display Device Connect Popup There is a popup prompt when the WIFI adapter is connected There is no popup prompt when the WIFI adapter is closed It is on by default Display SMS Popup There is popup prompt for unread messages after opening and there is ...

Page 95: ...t the ILBC Payload Length Enable MWI Tone When there is a new voice message message the phone will start a special dial tone Enable VAD Whether voice activity detection is enabled Onhook Time Configure a minimum response time which defaults to 200ms EHS Type EHS headset is available after enabling RTP Control Protocol RTCP Settings CNAME user Set CNAME user CNAME host Set CNAME host RTP Settings R...

Page 96: ...Network Time Server Settings Time Synchronized via SNTP Enable time sync through SNTP protocol Time Synchronized via DHCP Enable time sync through DHCP protocol Primary Time Server Set primary time server address Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Time Zone ...

Page 97: ...T end minute Manual Time Settings You can set your time manually 12 13 Phone settings Tone This page allows users to configure a phone prompt You can either select the country area or customize the area If the area is selected it will bring out the following information directly If you choose to customize the area you can modify the button tone call back tone and other information Picture 129 Tone...

Page 98: ...y selecting the group in the dropdown options in front of Add to Group button at the bottom of the contact list selecting contacts with checkbox and click Add to Group to add selected contacts into the group Similarly user can select multiple users and add them into blacklist by click Add to Blacklist button 12 16 Phonebook Cloud phonebook Cloud Phonebook User can configure up to 8 cloud phonebook...

Page 99: ...e type Click the set XML LDAP to download the contact for browsing Picture 130 Web cloud phone book Settings 12 17 Phonebook Call List Restricted Incoming Calls It is similar like a blacklist Add the number to the blacklist and the user will no longer receive calls from the stored number until the user removes it from the list Users can add specific Numbers to the blacklist or add specific prefixe...

Page 100: ...acklist whitelist Users can also dial the web page by clicking on the number in the call log Users can also download call records conditionally and save them locally 12 21 Function Key Function Key One key transfer Settings establish new call blind transfer attention transfer one key three party Play DTMF The device provides 2 user defined shortcuts that users can configure on a web page Table 27 ...

Page 101: ...play page Table 28 Softkey configuration Parameter Description Softkey Mode Softkey mode Disabled and More Default is Disabled Softkey Style Softkey display style Softkey Exit on Left or Right Screen Call Dialer Redial 2aB Delete Exit Call Back Dial Join MWI Local Contacts Pickup CallLog Missed Clear ln Dialed Pause Next line Prev line Headset Audio Video Remote XML DSS Key Conference Hold Split E...

Page 102: ...all Prev call Reject Release Headset Listen Video Audio DSS Key 12 23 Function Key Advanced One key transfer for example set the memory key 4370 Press the memory key when talking with 4374 to decide whether to call 4370 or transfer 4374 to 4370 Select memory key function for example the phone set the memory key value to 4370 When 4370 calls press this key to hold the call or hang up Global Key Set...

Page 103: ...o be deleted from the drop down menu and then click Delete to take effect Enable web page filtering configure enable disable web page access filtering Click the apply button to take effect Note if the device you are accessing is in the same network segment as the phone please do not configure the filter segment of the web page to be outside your own network segment otherwise you will not be able t...

Page 104: ...4 Certificate of settings 12 27 Security Device Certificates Select the device certificate as the default and custom certificate You can upload and delete uploaded certificates Picture 135 Device certificate setting ...

Page 105: ...n example to illustrate Table 29 Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled Enable Output Rules Indicates that the output rule application is enabled Input Output To select whether the currently added rule is an input or output rule Deny Permit To select whether the current rule configuration is disabled or allowed Protocol There ...

Page 106: ...e below Picture 137 Firewall Input rule table Then select and click the button Apply In this way when the device is running ping 192 168 1 118 the packet cannot be sent to 192 168 1 118 because the output rule is forbidden However other IP of the ping 192 168 1 0 network segment can still receive the response packet from the destination host normally Picture 138 Delete firewall rules Select the li...

Page 107: ...y and restore it again 13 3 Reset Device to Factory Default Reset Device to Factory Default will erase all user s configuration preference database and profiles on the device and restore the device back to the state as factory default To perform a factory default reset user should press Menu Advanced and then input the password to enter the interface Then choose Factory Reset and press Enter and c...

Page 108: ...portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform relevant operations such as activate deactivate line or making phone calls and click Stop button in the web page when operation finished The network packets of the device during the period have been dumped to the saved file P...

Page 109: ...u restore the phone system Device could not register to a service provider 1 Please check if device is well connected to the network The network Ethernet cable should be connected to the Network port NOT the PC port If the cable is not well connected to the network icon WAN disconnected will be flashing in the middle of the screen 2 Please check if the device has an IP address Check the system inf...

Page 110: ...hird party headphone 2 The network bandwidth and delay may be not suitable for audio call at the moment Audio is chopping at far end in Hands free speaker mode This is usually due to loud volume feedback from speaker to microphone Please lower down the speaker volume a little bit the chopping will be gone ...

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