manualshive.com logo in svg

Fanvil i55A, User Manual

Share
Download
Fanvil i55A User Manual Download Page 127

173

12.7 Common Trouble Cases

Table 32 - Trouble Cases

Trouble Case

Solution

Device could not boot up

1. The device is powered by external power supply via power

adapter or PoE switch. Please use standard power adapter
provided by Fanvil or PoE switch met with the specification
requirements and check if device is well connected to power
source.

Device could not register to a
service provider

1. Please check if device is well connected to the network. The

network Ethernet cable should be connected to the
[Network] port NOT the

[PC] port. If the cable is not well

connected to the network icon

[WAN disconnected] will be

flashing in the middle of the screen.

2. Please check if the device has an IP address. Check the system

information, if the IP displays “Negotiating…”, the device does not
have an IP address. Please check if the network configurations is
correct.

3. If network connection is fine, please check again your line

configurations. If all configurations are correct, please kindly
contact your service provider to get support, or follow the
instructions in “

13.5 Network Packet Capture

” to get the network

packet capture of registration process and send it to Fanvil
support to analyze the issue.

No Audio or Poor Audio in
Handset

1. The network bandwidth and delay may be not suitable for audio

call at the moment.

Audio is chopping at far-end
in Hands-free speaker mode

This is usually due to loud volume feedback from speaker to
microphone. Please lower down the speaker volume a little bit, the
chopping will be gone.

Summary of Contents for i55A

Page 1: ...Software Version 2 6 Release Date 2022 07 15 i55A i55A Z i57A i57A Z User Manual ...

Page 2: ...ndix III Indicator Light 70 6 4 Appendix IIII LED Definition 70 7 Introduction to the User 71 7 1 Instruction of Keypad 71 7 1 1 i55A i55A Z Key description 71 7 1 2 i57A i57A Z Key description 72 7 2 Screen Touch Instructions 72 7 3 Idle Screen 73 7 4 Device Status 74 7 5 Web Management 75 7 6 Network Configurations 76 7 7 SIP Configurations 76 8 Basic Function 79 8 1 Making Phone Calls 79 8 2 An...

Page 3: ...92 8 8 Mute 92 8 8 1 Mute the call 93 8 8 2 Ringing Mute 93 8 9 Call Hold Resume 94 8 10 DND 95 8 11 Call Forward 98 8 12 Call Waiting 100 8 13 Dial up Query 101 8 14 Auto Answering 101 8 15 Anonymous Call 102 8 15 1 Anonymous Call 102 8 15 2 Ban Anonymous Call 102 8 16 Hotline 103 9 Advance Function 104 9 1 Intercom 104 9 2 MCAST 104 9 3 Message 105 9 3 1 SMS 106 9 3 2 MWI Message Waiting Indicat...

Page 4: ...0 2 3 2 Downloading Cloud Phone book 122 10 3 Call Log 123 10 4 Function Key 125 10 5 Wi Fi 126 10 6 Snap 127 10 7 Advanced 128 10 7 1 Line Configurations 128 10 7 2 Network Settings 129 10 7 2 1 Network Settings 129 10 7 2 2 Web Server Type 130 10 7 3 Set The Secret Key 131 10 7 4 Maintenance 131 10 7 5 Factory Reset 134 11 Web Configurations 135 11 1 Web Page Authentication 135 11 2 System Infor...

Page 5: ...ct 158 11 26 Phonebook Cloud phonebook 158 11 27 Phonebook Call List 159 11 28 Phonebook Web Dial 160 11 29 Phonebook Advanced 160 11 30 Call Logs 160 11 31 Function Key Function Key 160 11 32 Function Key Softkey 162 11 33 Function Key Advanced 162 11 34 Application Manage Recording 163 11 35 Security Web Filter 163 11 36 Security Trust Certificates 164 11 37 Security Device Certificates 164 11 3...

Page 6: ...V 12 7 Common Trouble Cases 173 ...

Page 7: ...rface 82 Picture 17 The second call interface 83 Picture 18 Two way calling 83 Picture 19 All door locks 84 Picture 20 Add door lock 85 Picture 21 Add the parameter setting diagram of access control equipment 86 Picture 22 Page configuration 86 Picture 23 Scanning monitoring equipment 87 Picture 24 Fill in monitoring equipment parameters 88 Picture 25 Configure device monitoring 88 Picture 26 Swit...

Page 8: ...ttings Page 105 Picture 53 SMS 106 Picture 54 New Voice Message Notification 107 Picture 55 Voice message interface 107 Picture 56 Register SIP account 108 Picture 57 SIP hotspot server configuration 109 Picture 58 SIP hotspot client configuration 109 Picture 59 WEB local recording 110 Picture 60 Web server recording 111 Picture 61 Web SIP info recording 111 Picture 62 Device language setting 112 ...

Page 9: ... Device 137 Picture 91 Service Port Settings 138 Picture 92 Dial plan settings 144 Picture 93 Custom setting of dial up rules 145 Picture 94 Dial rules table 1 146 Picture 95 Dial rules table 2 146 Picture 96 Action Plan 147 Picture 97 Action URL 155 Picture 98 Time plan 157 Picture 99 Tone settings on the web 157 Picture 100 Web cloud phone book Settings 159 Picture 101 IP Camera List 163 Picture...

Page 10: ...IX picture 113 Export Debug Data 172 ...

Page 11: ...le 14 Time Settings Parameters 114 Table 15 Auto Provision 132 Table 16 Online upgrade 136 Table 17 Service port 138 Table 18 Line configuration on the web page 139 Table 19 Phone 4 dialing methods 144 Table 20 Dial up rule configuration table 145 Table 21 Action Plan 147 Table 22 Set the line global configuration on the web page 147 Table 23 General function Settings 148 Table 24 Voice settings 1...

Page 12: ...XI ...

Page 13: ...install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire elect...

Page 14: ...ainly used in residential area villa office buildings and other places for receiving calling and communicating through the door phone and open the door remotely It can provide reliable security assurance and the easy access control service for the users creating a safe and comfortable living environment The i57A i57A Z stylish and simple appearance with different decoration styles 10 1 inch capaci...

Page 15: ...61 4 2 Packing Contents ...

Page 16: ...also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have POE equipment the traditional power adaptor should be used If the device is connected to both POE switch and external power adapter device will get power supply from POE switch in prio...

Page 17: ...icture 1 External Device Picture 2 Device Connection Table 1 Status Prompt and Notification Icons No Description Interface Power interface 12V 1A input Ethernet interface standard RJ45 interface 10 100M adaptive it is recommended to use CAT5 or CAT5E network cable ...

Page 18: ...settings can be connected to electric locks alarms etc 2 1 sets of doorbell interfaces 3 1 sets of RS485 interfaces Power interface 12V 1A input 8 sets of alarm input interfaces input devices for connecting switches infrared sensor door sensor vibration sensors etc USB interface Only i57A i57A Z TF Card Only i57A i57A Z ...

Page 19: ...5A i55A Z Answer Only i55A i55A Z Return Hang up Only i55A i55A Z Unlock Only i55A i55A Z Volume down Volume up Only i57A i57A Z Power Button Only i57A i57A Z Table 3 Status Prompt and Notification Icons Call Hold Keep Back Network Disconnected SMS Call forward activated Auto answering activated Mute Microphone HD Audio ...

Page 20: ...ooth SIP Hotspot DND Miss Calllog Unread voice message Enable Restricted Incoming List Enable Allowed Incoming List Enable Restricted Outgoing List Table 4 DSSkey Icons 图标 Translate Line BLF Speed Dial Intercom Voice Message Call forward Key Event DND ...

Page 21: ... Auto Redial On Key Event Auto Redial Off Key Event Call Forward Key Event Call Logs Key Event Flash Key Event Headset Key Event Release Key Event SMS Key Event Call Back Key Event Hide DTMF Key Event Power Light Key Event Prefix Key Event Hot Desking Key Event End Key Event Disposition ...

Page 22: ...ticast 6 2 Appendix II Application Icons dial Click this icon to enter the pre dial interface and then dial the number using the screen or keyboard SMS Have SMS writing reading and sending functions Device Settings It includes system information network Settings account Settings call Settings etc You can set them in the corresponding menu Bluetooth Speaker Set the speaker playback on the connected...

Page 23: ... this setting is the Android system built in Settings Video Player Supports video playback in MP4 format only Call Records Enter Call Records to view all call records You can also view all calls outgoing calls and missed calls separately through the option key Photo Supports image preview and saving in Bmp Jpeg and Png formats File Used to save all kinds of downloaded files Music Player Music play...

Page 24: ...ault blue slow flash Settable Ambient Lighting Only i57A i57A Z Standby Default off Settable Ringing Default off Settable Call Default off Settable Outgoing calls Default off Settable 6 4 Appendix IIII LED Definition Table 5 DSSKEY LED State Type LED Light LED State Line Key Off Line inactive Green On Line ready Registered Green Blinking Ringing Red Blinking Line is trying to register Red Blinking...

Page 25: ... the device by referring to the instructions of the keys in the illustrations in this section Table 6 Key description Key index Key name description 1 Management center button One click outgoing set number 2 Unlock key One key door opening during call 3 Answer key Answer when there is a call 4 Video surveillance One click View of access control camera 5 Return hang up key Hang up while talking Men...

Page 26: ...e description 1 Power button Screen out 2 Volume up down button Control the volume of the device 7 2 Screen Touch Instructions The device can be configured and operated by touching the screen Click The device can enter the setting and operation interface by clicking on any interface The device supports multi touch Long Press Long press the app icon on the standby home page you can adjust the app l...

Page 27: ... the application icon in any interface and you can drag it to any place 7 3 Idle Screen Picture 5 Default home screen The image above shows the default standby screen which is the user interface in the most of the time 1 the status bar displays the equipment status information and notification of dynamic messages such as voice message missed call automatic response do not disturb locking status ne...

Page 28: ...atus The device status includes the following information about the device The user can view the device status through the device interface and the web interface Device interface when the device is in standby press Device Settings Common select options to view the corresponding information as shown in the figure Picture 6 Device Status WEB interface Refer to 7 5 Web management to log in the device...

Page 29: ...vice in the browser and open the web page of the device The user can view the IP address of the device by pressing Device setting Status Open the browser enter the device IP log in to the device web page and the first thing you see is the device login page Picture 8 Landing page Users must correctly enter the user name and password to log in to the web page The default user ...

Page 30: ...en it means the network cable was not correctly connected to the device s network port Please check the cable is connected correctly to the device and to the network switch router or modem There are two common IP configuration modes about IPv4 Dynamic Host Configuration Protocol DHCP This is the automatic configuration mode by getting network configurations from a DHCP server Users need not to con...

Page 31: ...ed address registered user name registered password and SIP user display name and registered port respectively which are provided by the SIP server administrator Device interface To manually configure a line the user can press the line key for a long time or press the button in the function menu Device Settings advanced Accounts configuration click OK to save the configuration NOTICE User must ent...

Page 32: ...splay name and port WEB interface After logging into the device page enter Line SIP and select SIP Line for configuration click apply to complete registration after configuration as shown below Picture 11 Web SIP registration ...

Page 33: ...ud phonebook contacts Refer to 10 2 3 Cloud Phone Book Selecting a phone number from call logs Refer to 10 3 Call Log Dial Number Click dial to enter the dial and enter the number of the call After dialing the user can press the voice Video button on the function menu to call out The device can also send numbers over time Picture 12 Dial number Cancel Call While calling the number user can press t...

Page 34: ...he device is idle and there is an incoming call the user will see the following incoming call reminder screen Picture 14 Answering calls User can answer the call by press the Video answer button To reject the incoming call user should press Reject button ...

Page 35: ...he voice quality of the current call is related to the network and other factors User avatar Default display user can customize the selection of avatar pictures Calls to end The name or number of the person on the other end of the call Call duration The duration of a call after it has been established 8 2 1 2 Video Call When there is a video call the user can answer the call by pressing the green ...

Page 36: ...lease refer to8 9 Call Hold Resume Call Mute Turn on the mute mode during the call For details please refer to8 8 Mute Screenshot Take screenshots of the current screen during the call For details please refer to10 6 Snapshot Hang up End the current call Open the door Open the door of the access control equipment during the call For details please refer to8 4 Open the door Ringer volume Adjust the...

Page 37: ... the current call and the LED will be flashing in green User can accept or reject the call as same as normal incoming call When the waiting call is answered the first call will be put on hold automatically Picture 17 The second call interface Switching between Two Calls When there are two calls established user will see a dual calls screen as the following picture Picture 18 Two way calling Users ...

Page 38: ...he voice channel and end the call Note When the device is in the hold state the user must press the resume restore key to return to the call state before ending the call 8 4 Open Door 8 4 1 Door opening under standby Click the open door icon and then click the set door lock device to open the door directly Picture 19 All door locks 8 4 2 Door opening setting in standby mode Add door locks through ...

Page 39: ... the dial and enter DTMF door opening password One button door opening During a call click the unlock icon 8 4 4 Door opening setting in call status When the device is talking with this device number press the one key open door button and the corresponding access code or open door password will be sent to the device to open the door Configure on the device In standby mode the user selects Contacts...

Page 40: ...mber of access control line Select the door opening route of access control Password Set the remote door opening password of access control Access code Set the access code of access control the same as password Configure in the web page Log in to the device web page and enter Application Doorphone Settings to add delete and modify the password of the access control device Picture 22 Page configura...

Page 41: ...e added edited modified and deleted on the device side Scan add After the user enters the monitoring interface click the search icon in the upper right corner and the device will automatically search the camera device in the same network segment Click the searched device fill in the user name and password of the device and then click NEXT to complete the addition of the device When the user return...

Page 42: ...enters the Monitor interface and clicks the Add icon in the interface to pop up the window of adding equipment The user fills in according to the parameter description and then clicks NEXT to complete the adding operation of the equipment Picture 25 Configure device monitoring ...

Page 43: ...quipment will carry out security alarm monitoring under this situation The security modes supported by the device include home mode home mode night mode and disarming mode Picture 26 Switch security mode 8 6 1 Setting security mode Set at the equipment end The user clicks the menu in the standby interface and selects Device Setting Arming Mode Setting to enter the configuration of security mode Th...

Page 44: ...Zone setting In the set zone mode the user uses the equipment to monitor and manage the zone When the set type trigger occurs the device can alarm according to the set trigger mode and alarm type In the standby interface the user selects Device Settings Advanced and the input box for entering the advanced setting password pops up After entering the password correctly admin by default enter the adv...

Page 45: ...evice according to the interface parameters Picture 29 Defense zone setting 8 6 3 View security log The user can view the security alarm log in the Message interface and can edit and delete the security alarm log As shown in the figure Picture 30 Arming log ...

Page 46: ...mma Configure on the web side Users can configure in Device settings Features Basic Settings on the web side Picture 31 SOS parameter configuration Configure at the device end Users can set in Device Settings Call Emergency Dialer on the device side Picture 32 Configure emergency number 8 8 Mute You can turn on mute mode during a call and turn off the microphone so that the local voice is ...

Page 47: ...ll be turned on Blue mute icon is displayed in the call interface as shown in the figure Picture 33 mute the call Cancel mute press cancel mute on the device again The mute icon is no longer displayed in the call screen The blue light is off by mute button 8 8 2 Ringing Mute Turn on the ring mute when the device is in standby press the volume reduction button in the upper right corner to mute the ...

Page 48: ...he volume to increase or decrease the volume to cancel ringing tone mute After cancellation the mute icon will no longer be displayed in the lower right corner The device mute icon goes out 8 9 Call Hold Resume The user can press the Hold button to maintain the current call and this button will become the Resume button and the user can press the resume button to restore the call ...

Page 49: ...In standby mode turn on the device intrusion free function through System Settings Sound Do Not Disturb TURN ON NOW and the status prompt bar will have an intrusion free icon 2 Press the TURN OFF NOW button again to turn off no disturb and the no disturb icon in the status prompt bar of the device screen disappears 3 In the standby interface click the DND icon directly and when the icon turns red ...

Page 50: ...ne 1 Press Device Settings Call DND to enter the editing page of DND 2 Select the line through the left right navigation keys to adjust the disturbance free mode and status Press the Save button to save after completion 3 The user will see the no disturb icon in the status prompt bar of the device screen and the SIP line has enabled the no disturb mode Picture 37 DND setting interface ...

Page 51: ...con will turn red in the time range Picture 38 DND timer WEB interface Enter Device setting Features DND Settings set the DND type off phone line and DND timing function Picture 39 DND Settings The user opens the DND of a specific line on the web page enter Line SIP select a Line Basic setting and enable do not disturb ...

Page 52: ...coming call to the configured number Call Forward on Busy When user is busy the incoming call will be forwarded to the configured number Call Forward on No Answer When user does not answer the incoming call after the configured delay time the incoming call will be forwarded to the configured number Device interface Default standby mode 1 Press Device Settings Call Account Settings button click any...

Page 53: ... off 4 Configure parameters by clicking on the text box and enter the required information After completion press the Save button to save the changes WEB interface Enter Line SIP Select a Line Basic settings and set the type number and time of forwarding Picture 42 Page setting call forwarding ...

Page 54: ... be prompted Enable call waiting tone when you receive a new call on the line the tone will beep The user can enable disable the call waiting function in the device interface and the web interface Web interface enter Device settings Features Basic Settings to turn on off call waiting Enter Device settings Features Tone Settings to turn on off the call waiting tone Picture 44 Web call waiting setti...

Page 55: ...ll will be automatically answered not including call waiting The auto answering can be enabled on line basis The user can start the automatic answer function in the telephone interface or the webpage interface Device interface Press Device Settings Account Settings Line button Press the button to select the line and enter the Basic Settings Click on off the auto answering option and set the auto a...

Page 56: ...call On the web page Line SIP Advanced Settings can also open anonymous calls Setting to enable anonymous calls also corresponds to the SIP line That is the setting under the SIP1 page can only take effect on the SIP1 line Picture 48 Enable Anonymous web page call 8 15 2 Ban Anonymous Call The device can be set to prohibit anonymous calls that is anonymous calls to the number will be directly reje...

Page 57: ...aling the device will call automatically according to the delay time of the hot line On the website Line SIP Basic Settings can also set up a hotline The setup hotline also corresponds to the SIP line That is the hotline set in the SIP1 webpage can only be activated in the SIP1 line Picture 50 Hotline set up on web page ...

Page 58: ...ce plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the device auto answers the intercom call during a call If the current call is intercom call the device will reject the second intercom call 9 2 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group User can configure a multicast DSS Key on the device which allow...

Page 59: ...t Go to web page of Function Key Function Key select the type to multicast set the multicast address and select the codec Click Apply Set up the name host and port of the receiving multicast on the web page of Device Settings MCAST Press the DSSKEY of Multicast Key which you set Receiver will receive multicast call and play multicast automatically 9 3 Message If the service of the line supports th...

Page 60: ...ply to SMS Use the navigation keys to select the standby icon Message After selecting press the navigation key OK to enter the SMS inbox interface Select the message you want to reply to select Softkey Reply edit it and click Send 9 3 2 MWI Message Waiting Indicator If the service of the lines supports voice message feature when the user is not available to answer the call the caller can leave a v...

Page 61: ...e device is in the default standby state the pull down status bar displays the number of unread voice messages and the voice message icon in the Dsskey interface also displays the number of unread voice messages click under the status bar to directly view the total number of voice messages or click voice messages in the message to enter the voice message interface to directly listen to messages Pi...

Page 62: ...P account Table 13 SIP hotspot Parameters Parameters Description Device Table If your device is set to SIP hotspot server Device Table will display as Client Device Table which connected to your device If your device is set to SIP hotspot client Device Table will display as Server Device Table which you can connect to SIP hotspot Enable hotspot Set it to be Enable to enable the feature Mode Choose...

Page 63: ...hotspot client As a SIP hotspot client no SIP account needs to be set The device set will automatically obtain and be configured a SIP account On the SIP Hotspot tab page set Mode to Client The values of other options are the same as those of the hotspot Picture 58 SIP hotspot client configuration As the hotspot server the default extension number is 0 When the device is used as the client the ext...

Page 64: ...d set the recording type as local recording Set DSSkey type as key event and type as record in the device web interface Set up one line call and press the recording key set DSSkey End the recording End the call View local recording Enter Application Sound Recorder Enter view the recording file Or enter the webpage Application under the Manage recording to view the recording file Listen to the reco...

Page 65: ...rver are filled in and the voice coding is selected The web is as follows Picture 60 Web server recording Note to be used with Fanvil recording software 9 5 3 SIP INFO Record The device is registered with a server that supports SIP INFO recording After registering the account check the recording module of Application Manage recording to open the Record Settings and the recording type is SIP INFO P...

Page 66: ...ter resetting the factory settings the user needs to set the language when setting the language during standby go to Device Settings Basic Language Input Settings as shown in the figure Picture 62 Device language setting Web interface Log in to the device webpage and set the language in the drop down box at the top right corner of the page as shown in the figure ...

Page 67: ...ge If it is not selected it will not be synchronized 10 1 2 Time Date Users can set the device time through the device interface and web interface Device interface when the device is in the default standby state enter Device Settings Basic Date and time to configure the date and time when the device is in the default standby state enter All App System Settings System Date time to configure the dat...

Page 68: ...og in to the device webpage and enter Device Settings Time Date as shown in the figure Picture 65 Set time date on web page Table 14 Time Settings Parameters Parameters Description Mode Auto Manual Auto Enable network time synchronization via SNTP protocol ...

Page 69: ...MM YYYY MM DD YY MM DD YYYY YY MM DD YYYY MM DD Separator Choose the separator between year and moth and day 12 Hour Clock Display the clock in 12 hour format Daylight Saving Time Enable or Disable the Daylight Saving Time 10 1 3 Screen The user can adjust the brightness of device screen in LCD in two ways Slide down the outgoing status bar page in standby mode Slide down again to adjust device br...

Page 70: ...us bar Sliding down again makes it easy to set the brightness of the device 2 the device enters System Setting Display which can adjust the brightness and change the wallpaper 10 1 3 2 Screen Saver Device interface When the device is in default standby state press the function menu Device settings Basic Screen to enable the screen protection as shown in the figure below ...

Page 71: ...When the device is in the default standby mode Enter Device Settings Basic Sound item till you find Volume item Enter Sound Volume set promote tone The prompt tone contains Settings such as caller volume media volume notification volume and mute 10 1 6 Reboot When the device is in the default standby mode Enter Device Settings Basic Reboot item Click Reboot to indicate whether to restart the devic...

Page 72: ...o be set in the phone book For specific settings and usage please refer to 8 4 3 Open the door during the call NOTICE The device can save up to total 1000 contact records Picture 68 Local Phone book When there are contact records in the phone book the contact records will be arranged in the alphabet order User may browse the contacts with up down navigator keys The record indicator tells user whic...

Page 73: ... Add New Contact User can edit a contact by pressing Edit button Delete contact The user can enter the delete contact list by pressing the Delete icon and click the select all button to select all the contacts that you want to delete or the check box after the user selects a contact then press the delete icon again You will be prompted to delete the selected contact ...

Page 74: ...list To edit the group press edit Picture 70 Group List 10 2 2 Block list The device supports blocklist such as the number added to the blocklist the number of calls directly refused to the end the end of the phone shows no incoming calls blocklist Numbers can be called out normally There are multiple ways to add a number to blocklist on the device It can be added directly on Contacts Group Blocke...

Page 75: ...s is convenient for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually It is also a useful tool to synchronize his her phonebook from a personal mobile phone to the device with Fanvil Cloud Phonebook Service and App which is to be provided publicly soon NOTICE The cloud phonebook is ONLY temporarily downloaded to the devi...

Page 76: ...e after the first setting on Web page Picture 73 Cloud phone book list 10 2 3 2 Downloading Cloud Phone book In cloud phone book screen user can open a cloud phone book by pressing the network phonebook The device will start downloading the phone book The user will be prompted with a warning message if the download fails Once the cloud phone book is downloaded completely the user can browse the co...

Page 77: ...ogs screen user may browse the call logs with up down navigator keys Each call log record is presented with call type and call party number name User can check further call log detail by pressing Info icon and dial the number with pressing the call log or add the call log number to phonebook with pressing Info Icon Add to Contact User can delete a call log by pressing Delete button and can clear a...

Page 78: ...f specific call types to narrow down the scope of search records and select a call record type by left and right navigation keys Missed Missed Call Log Incoming Incoming Call Log Outgoing Outgoing Call Log Forward Forward Call Log Picture 76 Filter call record types ...

Page 79: ...also long press each shortcut key modify the corresponding key settings Picture 77 DSS LCD Screen Configuration The DSS Key could be configured as followings Memory Key Speed Dial Intercom BLF New Call MWI Presence Call Forward to someone Line Key Event MWI DND Call Hold Contacts Redial Pickup Auto Redial On Auto Redial Off Call Forward Call Log Flash Headset Release SMS Hide DTMF Power Light Pref...

Page 80: ...n refers to 11 31 Function key Function key 10 5 Wi Fi The device supports wireless Internet access and has built in Wi Fi without external devices When the device is in the default standby mode Press Application till you find the Device Settings Basic Wi Fi Enter Wi Fi item Enable the Wi Fi to search the current wireless network automatically Select to the available network enter the user name an...

Page 81: ...deo screen and save it to the local device When the access control device under the phonebook calls an incoming call the device will automatically capture the picture and save it to the local device if it fails to answer the timeout In Device settings Feature you can set the capture timeout which is 60s by default Picture 80 Snapshot Timeout The captured pictures are saved locally Users can view t...

Page 82: ... Snapshot picture display 10 7 Advanced 10 7 1 Line Configurations Device access Device settings Account select Register Account to configure the SIP line on the device Picture 82 SIP address and account information ...

Page 83: ...10 7 2 1 Network Settings Device access Device Settings Advanced Ethernet you can configure the SIP line on the device There are 2 connection mode options DHCP Static IP Picture 83 DHCP network mode When using DHCP mode phone will get the IP address from DHCP server router Obtain DNS Server automatically It is enabled as default Enable means Device will get DNS address from DHCP server and disable...

Page 84: ...network via it Primary DNS Primary DNS address The default is 8 8 8 8 Google DNS server address Secondary DNS Secondary DNS When primary DNS is not available it will work 10 7 2 2 Web Server Type Access Device Settings Advanced Accounts Service Port to configure the Web Server mode Configure the Web Server mode to be HTTP or HTTPS and will be activated after the reboot Then user could use http htt...

Page 85: ... The device is in the default standby state find Device Settings Advanced Password in the application Click to enter Menu to change the password of the menu and security mode Picture 86 Menu password and Settings 10 7 4 Maintenance Device Webpage Login and go to System Auto provision ...

Page 86: ...cation Password The password of provision server Configuration File Encryption Key If the device configuration file is encrypted user should add the encryption key here General Configuration File Encryption Key If the common configuration file is encrypted user should add the encryption key here Download Fail Check Times If there download is failed phone will retry with the configured times Update...

Page 87: ... URL to device device could get the configuration file with the URL Server Address Broadcast address As default it is 224 0 0 0 Server Port PnP port Transport Protocol PnP protocol TCP or UDP Update Interval PnP message interval Static Provisioning Server Server Address Provisioning server address Support both IP address and domain address Configuration File Name The configuration file name If it ...

Page 88: ...from 1s to 999s STUN Server Address Configure STUN server address STUN Enable To enable STUN server for TR069 10 7 5 Factory Reset 1 The device is in the default standby state find Device Settings Advanced enter the password the default password is admin to enter the interface find Reset select the file to be reset press the Factory reset button after completion and the device will restart automat...

Page 89: ...efault Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout 11 3 System Account On this page the user can change the password for the login page Users with administrator rights can also add or delete users manage users and set permissions and passwords for new users 11 4 System Configurations On this page users with administrator privi...

Page 90: ...re version customized ringtone can also be upgraded to delete the file Ring tone support wav format web interface log in to the device web page and enter the System Upgrade page Picture 89 Web online upgrade Table 16 Online upgrade Parameter Describe Upgrade Server Enable Auto Upgrade Check enable automatic upgrade and the device can detect the txt version information and available versions in the...

Page 91: ...hanges from grayed out to available Click Upgrade to choose whether to upgrade New version description information When the server has the corresponding TXT file and version the and version information in txt will be displayed under the new version description information 11 6 System Auto Provision The Auto Provision settings help IT manager or service provider to easily deploy and manage the devi...

Page 92: ...lly exit the login page need to login again Web auto login After the timeout does not need to enter a user name password will automatically login to the web page HTTP Port The default is 80 If you want system security you can set ports other than 80 Such as 8080 webpage login HTTP ip 8080 HTTPS Port The default is 443 the same as the HTTP port RTP Port Range Start The value range is 1025 to 65535 ...

Page 93: ...ss of the SIP server Server Port Enter the SIP server port default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS Registration Expiration Set SIP expiration date SIP Server 2 Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS Re...

Page 94: ...et up call conference by the device itself maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Number Set the conference room number when conference type is set to be Server Subscribe For Voice Message Enable the device to subscribe a voice message waiting notification if enabled the device will receive notification from...

Page 95: ...os Codecs Settings Set the priority and availability of the codecs by adding or remove them from the list Video Codecs Select video code to preview video Advanced Settings Use Feature Code When this setting is enabled the features in this section will not be handled by the device itself but by the server instead In order to control the enabling of the features the device will send feature code to ...

Page 96: ...ing enabled the device will use single codec in response to an incoming call request BLF Server The registered server will receive the subscription package from ordinary application of BLF device Please enter the BLF server if the sever does not support subscription package the registered server and subscription server will be separated Keep Alive Type Set the line to use dummy UDP or SIP OPTION p...

Page 97: ...Set the device to use 182 response code at call waiting response Enable Feature Sync Feature Sync with server Enable SCA Enable Disable SCA Shared Call Appearance CallPark Number Set the CallPark number Server Expire Set the timeout to use the server TLS Version Choose TLS Version uaCSTA Number Set uaCSTA Number Enable Click To Talk With the use of special server click to call out directly after e...

Page 98: ...the configured number record the number of voice broadcast and then use the number recorded by other terminals to retrieve the call SIP Global Settings Strict Branch Set up to strictly match the Branch field Enable Group Set open group Enable RFC4475 Set to enable RFC4475 Enable Strict UA Match Enable strict UA matching Registration Failure Retry Time Set the registration failure retry time Local ...

Page 99: ...umber is entered and then mapped per the Dial Peer rules In prefix matching only part of the number is entered followed by T The mapping with then take place whenever these digits are dialed Prefix mode supports a maximum of 30 digits Note Two different special characters are used x Matches any single digit that is dialed Specifies a range of numbers to be matched It may be a range a list of range...

Page 100: ...ce a direct IP call to IP address 172 168 2 208 Using this feature 123 can be substituted for 172 168 2 208 Picture 94 Dial rules table 1 Example 2 Partial Substitution To dial a long distance call to Beijing requires dialing area code 010 before the local phone number Using this feature 1 can be substituted for 010 For example to call 62213123 would only require dialing 162213123 instead of 01062...

Page 101: ...ideo Type Support video display on call Direction For call mode incoming outgoing call displays video Line Set up outgoing lines Username Bind the user name of the IP camera Password Bind IP camera password URL Video streaming information User Agent Set user agent information MCAST Codec Set multicast coding Action Action when the configured number is triggered 11 16 Line Basic Settings Set up the...

Page 102: ... and return to the idle automatically at hands free mode Auto Onhook Time Specify Auto Onhook time the device will hang up and return to the idle automatically after Auto Hand down time at hands free mode and play dial tone Auto Onhook time at handset mode Enable Silent Mode When enabled the device is muted there is no ringing when calls you can use the volume keys and mute key to unmute Enable De...

Page 103: ...search Caller Information Display Mode Name display style Emergency Call Number Configure the Emergency Call Number Despite the keyboard is locked you can dial the emergency call number Restrict Active URI Source IP Set the device to accept Active URI command from specific IP address More details please refer to this link Push XML Server Configure the Push XML Server when device receives request i...

Page 104: ...n call waiting Play Dialing DTMF Tone Play DTMF tone on the device when user pressed a device digits at dialing default enabled Play Talking DTMF Tone Play DTMF tone on the device when user pressed a device digits during taking default enabled DND Settings DND Option Select to take effect on the line or on the device or close Enable DND Timer Enable DND Timer If enabled the DND is automatically tu...

Page 105: ...ion Number length Password Dial Prefix Configure the prefix of the password call number Event Notification Indicator Common In standby mode the power light is off when it is turned off and red is always on when it is turned on Default off SMS Voice Mail The status of power lamp when there is unread short message voice message including off on Slowblink Fastblink default slow flash The status of th...

Page 106: ...rompt when it is opened otherwise there will be no prompt when it is closed and it will be opened by default LampEffect Setting Ringing The status of the power light when ringing in a call including off White Red Orange Yellow Green Cyan Blue Purple Breathing Gradient is off by default Dial The status of the power light when dialing in a call including off White Red Orange Yellow Green Cyan Blue P...

Page 107: ...ILBC Payload Length Set the ILBC Payload Length Enable voice activity detection Detect whether the RTP stream is muted Turn on voice message dial tone When it is turned on the dial tone is voice message prompt tone in the dialing state Video bit rate Set the bit rate of video 64kbps 192kbps 256kbps 384kbps 512kbps 768kbps 1Mbps 1 6Mbps 2Mbps 3Mbps 4Mbps Video frame rate Set the video frame rate 5f...

Page 108: ...able 25 Multicast parameters Parameters Description Normal Call Priority Define the priority of the active call 1 is the highest priority 10 is the lowest Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls Name Listened multicast server name Host port Listened multicast server s multicast IP address and port 11 20 Device setting Action Note The ope...

Page 109: ...ia DHCP Enable time sync through DHCP protocol Primary Time Server Set primary time server address Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Time Zone Select the time zone Resync Period Time of re synchronization with time server 12 Hour Clock Set the time display ...

Page 110: ... The DST end hour Minute End The DST end minute Manual Time Settings You can set your time manually 11 22 Device settings Time Plan The user can set the time point and time period to let the device perform a certain action at a certain time or within a certain time period Table 27 Time Plan Parameters Description Type Timed reboot Timed upgrade Timed forward regular play audio Repetition period No...

Page 111: ...wing information directly If you choose to customize the area you can modify the button tone call back tone and other information Picture 99 Tone settings on the web 11 24 Device settings Advanced User can configure the advanced configuration settings in this page Screen Configuration Enable Energy Saving Backlight Time Screen Saver LCD Menu Password Settings The password is admin by default Keybo...

Page 112: ...ny contacts to clear the phonebook User can also add multiple contacts into a group by selecting the group in the dropdown options in front of Add to Group button at the bottom of the contact list selecting contacts with checkbox and click Add to Group to add selected contacts into the group Similarly user can select multiple users and add them into blocklist by click Add to blocklist button 11 26...

Page 113: ...page supports preview of Internet phone directory and contacts After setting up the XML Voip directory or LDAP Select Phone book Cloud phone book Cloud phone book to select the type Click the set XML LDAP to download the contact for browsing Picture 100 Web cloud phone book Settings 11 27 Phonebook Call List Restricted Incoming Calls It is similar like a blocklist Add the number to the blocklist a...

Page 114: ...rs can delete groups or add new groups on this page Deleting a contact group will not delete contacts in that group 11 30 Call Logs The user can browse the complete call record in this page The call record can be sorted by time call number contact name or line and the call record can be screened by call record type incoming call outgoing call missed call forward call Users can also save the number...

Page 115: ...tercom This feature allows the operator or the secretary to connect the device quickly it is widely used in office environments Voice message when the user does not answer the caller can keep the voice message to the server and the user can display the notice of voice message on the standby screen interface Call forwarding the user transfers the incoming call to another number device Line It can b...

Page 116: ...te Release Headset Video Audio DSS key Talking Hold Transfer Conference End Mute Release New Call Local Contacts Listen CallLog Next call Prev call Private Headset Video Audio DSS Key Trying End Release Headset DSS Key 11 33 Function Key Advanced Global key Settings The default configuration is empty and the global memory key function can be configured The configured memory key has a call path If ...

Page 117: ...onfigure the starting IP address within the start IP end the IP address within the end IP and click Add to submit to take effect A large network segment can be set or it can be divided into several network segments to add When deleting select the initial IP of the network segment to be deleted from the drop down menu and then click Delete to take effect Enable web page filtering configure enable d...

Page 118: ...ates Set whether to open license certificate and general name validation select certificate module You can upload and delete uploaded certificates Picture 104 Certificate of settings 11 37 Security Device Certificates Select the device certificate as the default and custom certificate You can upload and delete uploaded certificates Picture 105 Device certificate setting ...

Page 119: ... 10 for each rule Considering the complexity of firewall Settings the following is an example to illustrate Table 30 Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled Enable Output Rules Indicates that the output rule application is enabled Input Output To select whether the currently added rule is an input or output rule Deny Permit To ...

Page 120: ...rewall Input rule table Then select and click the button Apply In this way when the device is running ping 192 168 1 118 the packet cannot be sent to 192 168 1 118 because the output rule is forbidden However other IP of the ping 192 168 1 0 network segment can still receive the response packet from the destination host normally Picture 108 Delete firewall rules Select the list you want to delete ...

Page 121: ...167 alarm bell Picture 109 Security settings 1 Picture 110 Security settings 2 Table 31 Security Settings Security Settings Parameters Description ...

Page 122: ... Select triggered ring tone Output Settings Output Response Enable or disable Output Response Triggered by DTMF Ring tone Select the DTMF trigger ring tone Triggered by URI Ringtone Select the URI trigger ring tone Triggered By SMS Ringtone Select the SMS trigger ring tone Triggered By Dsskey Ringtone Select the Dsskey trigger ring tone Standard Status When choosing the low level trigger NO normal...

Page 123: ...en device will trigger corresponding output port Trigger SMS Input trigger message for trigger by SMS mode Reset SMS Input reset message for trigger by SMS mode Trigger by Input Select the input port when the input port meets the trigger condition the output port will be triggered The Port level time change By Output Duration control Trigger By Call state Select call state to trigger the output po...

Page 124: ...c and press Reboot or directly unplug the power and restart the device 12 3 Reset Device to Factory Default Reset Device to Factory Default will erase all user s configuration preference database and profiles on the device and restore the device back to the state as factory default To restore factory reset press Application device Settings Advanced then enter the password to enter the interface se...

Page 125: ... device web portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform relevant operations such as activate deactivate line or making device calls and click Stop button in the web page when operation finished The network packets of the device during the period have been dumped to the...

Page 126: ...ilbox 12 6 Export Debug Data When encountering abnormal problems log information is helpful Users can export debugging information with one click on the web page After a while send the exported compressed package to fanvil technical support mailbox and describe the problem in detail picture 113 Export Debug Data ...

Page 127: ...lease check if the device has an IP address Check the system information if the IP displays Negotiating the device does not have an IP address Please check if the network configurations is correct 3 If network connection is fine please check again your line configurations If all configurations are correct please kindly contact your service provider to get support or follow the instructions in 13 5...

Reviews:

No comments

Brands by name

Popular brands

Load more brands