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11 Trouble Shooting
When the phone can’t be used normally, the user can try the following methods to restore
normal operation of the phone or collect relevant information and send a problem report to
Fanvil technical support mailbox.
11.1Get Device System Information
Users can get information by pressing the [
Menu
] >> [
Status
] option in the phone.The following
information will be provided:
The network information
Equipment information (model, software and hardware version), etc.
11.2Reboot Device
Users can reboot the device from soft-menu, [
Menu
] >> [
Basic
] >> [
Reboot System
], and
confirm the action by [
OK
]. Or, simply remove the power supply and restore it again.
11.3Reset Device to Factory Default
Reset Device to Factory Default will erase all user’s configuration, preference, database and
profiles on the device and restore the device back to the state as factory default.
To perform a factory default reset, user should press [
Menu
] >> [
Advanced
] , and then input
the password to enter the interface. Then choose [
Factory Reset
] and press [
Enter
], and
confirm the action by [
OK
]. The device will be rebooted into a clean factory default state.
11.4Network Packets Capture
Sometimes it is helpful to dump the network packets of the device for issue identification. To get
the packets to dump of the device, user needs to log in the device web portal, open page
[
System
] >> [
Tools
] and click [
Start
] in “Network Packets Capture” section. A pop-up message
will be prompt to ask user to save the capture file. User then should perform relevant operations
such as activate/deactivate line or making phone calls and click [
Stop
] button on the web page
