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10 Trouble Shooting
When the device doesn't work properly, user can try the following methods to restore the device
to normal operation or collect relevant information to send a problem report to the Fanvil
technical support mailbox.
10.1 Get device system information
User can obtain information through the [
System
] >> [
Information
] option on device’s webpage.
The following information will be provided:
Device information (model, software and hardware version), network Information and SIP
Accounts Information etc.
10.2 Reboot device
User can restart the device through the webpage, click [
System
] >> [
Reboot Phone
] and click
[
Reboot
] button, or directly unplug the power to restart the device.
When the device has problems and us
er can’t access the web page, you can disassemble the
surface shell and press the "
RESET
" button. The device will restart and the configuration will
not change.
10.3 Device factory reset
Restoring the factory settings will delete all configurations, database and configuration files on
the device and the device will be restored to factory default state.
To restore the factory settings, please go to [
System
] >> [
Configuration
] >> [
Reset Phone
]
page, and click [
Reset
] button, the device will return to the factory default state.
10.4 Network Packets Capture
Sometimes, when the device has problems, the data packet is very helpful. In order to obtain
the data packet of the device, please log
in the device’s webpage, an
d go to [
System
] >>
[
Tools
] page, and click the [
Start
] option in the "Web Capture". A message will inform user that
capturing starts and at this time, user can perform related operations, such as
starting/deactivating the line or making a call, please click the [
Stop
] button on the webpage
after complete. Network packets are saved in a file, users can analyze the packet or send it to
Fanvil Technical Support team.