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ˎ

 

9.9  Network >> Basic ......................................................................................................... 23 

9.10  Network >> Service Port .............................................................................................. 25 

9.11 Network >> VPN 

........................................................................................................... 26 

9.12 Line >> SIP 

................................................................................................................... 27 

9.13  Line >> SIP Hotspot ..................................................................................................... 32 

9.14 Line >> Basic Settings 

.................................................................................................. 32 

9.15 Intercom Setting >> Features 

....................................................................................... 

34 

9.16 Intercom Setting >> Audio 

............................................................................................ 

36 

9.17 Intercom Setting >> MCAST ........................................................................................ 

37 

9.18 Intercom Setting >> Action 

........................................................................................... 

38 

9.19 Intercom Setting >> Time/Date .................................................................................... 

38 

9.20  Intercom settings >> Tone............................................................................................ 39 

9.21  Call List >> Call List ...................................................................................................... 40 

9.22 Web Dial 

....................................................................................................................... 41 

9.23 Function Key 

................................................................................................................. 41 

9.24 Security >> Web Filter 

.................................................................................................. 

45 

9.25  Security >> Trusted Certificates ................................................................................... 45 

9.26  Security >> Device Certificates .................................................................................... 46 

9.27  Security >> Firewall ...................................................................................................... 47 

9.28 Device Log 

.................................................................................................................... 48 

9.29 Security Settings........................................................................................................... 48 

10

 

Trouble Shooting ................................................................................................................. 52

 

10.1  Get device system information ..................................................................................... 52 

10.2 Reboot device 

............................................................................................................... 52 

10.3 Device factory reset 

...................................................................................................... 52 

10.4  Network Packets Capture ............................................................................................. 52 

10.5 Get Log Information 

...................................................................................................... 53 

10.6  Common Trouble Cases .............................................................................................. 53 

Summary of Contents for i10

Page 1: ... Software Version 1 0 0 Release Date 2019 07 24 User Manual i10 i10V i10D ...

Page 2: ...ick Setting 5 6 3 WEB configuration 6 6 4 SIP Configurations 7 7 Basic Function 8 7 1 Making Calls 8 7 2 Answering Calls 8 7 3 End of the Call 8 7 4 Auto Answering 8 7 5 Call Waiting 10 8 Advance Function 11 8 1 Intercom 11 8 2 MCAST 11 8 3 Hotspot 13 9 Web Configurations 15 9 1 Web Page Authentication 15 9 2 System Information 15 9 3 System Account 16 9 4 System Configurations 16 9 5 System Upgra...

Page 3: ...ting Time Date 38 9 20 Intercom settings Tone 39 9 21 Call List Call List 40 9 22 Web Dial 41 9 23 Function Key 41 9 24 Security Web Filter 45 9 25 Security Trusted Certificates 45 9 26 Security Device Certificates 46 9 27 Security Firewall 47 9 28 Device Log 48 9 29 Security Settings 48 10 Trouble Shooting 52 10 1 Get device system information 52 10 2 Reboot device 52 10 3 Device factory reset 52...

Page 4: ...igure 15 Online Upgrade 18 Figure 16 Auto Provision 19 Figure 17 FDMS 22 Figure 18 Tools 23 Figure 19 Network Basic Settings 23 Figure 20 Service Port 25 Figure 21 VPN 26 Figure 22 SIP 28 Figure 23 Network Basic 33 Figure 24 Line Basic Setting 33 Figure 25 Intercom Setting 34 Figure 26 Media Setting 36 Figure 27 MCAST 37 Figure 28 time date 38 Figure 29 Tone 40 Figure 30 Call List 40 Figure 31 Web...

Page 5: ...ː Figure 37 Trusted Certificates 46 Figure 38 Device Certificates 46 Figure 39 Firewall 47 Figure 40 Security Settings 49 ...

Page 6: ...0 Table 9 FDMS 22 Table 10 Network Basic Setting 24 Table 11 Service port 25 Table 12 Line Basic Setting 33 Table 13 Intercom Setting 34 Table 14 Media Setting 36 Table 15 action URL 38 Table 16 time date 38 Table 17 Function Key 42 Table 18 Function Key Settings 43 Table 19 Memory Key Settings 44 Table 20 Multicast Settings 44 Table 21 Firewall 47 Table 22 Security Settings 49 Table 23 Common Tro...

Page 7: ...nstall the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown z Avoid exposure the phone to high temperature or below 0ȭ or high humidity z Avoid wetting the unit with any liquid z Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire...

Page 8: ... intercom is designed for indoor scenes with IP54 waterproof and dustproof Supports wall mounting installation It combines security audio video intercom and broadcasting functionalities and offers a qualified communication solution for users ...

Page 9: ...e which is also used for data transmission By attaching UPS system to POE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have POE equipment the traditional power adaptor should be used If the device is connected to a POE switch and power adapter at the same time the power adapter will be used in pr...

Page 10: ...l button for 3 seconds and the beep will last for 5 seconds Within 5 seconds press the speed dial button three times quickly to switch to the network mode If there is no IP at present switch to the default static IP 192 168 1 128 Then switch to DHCP mode when it is the default static IP 192 168 1 128 When DHCP gets to IP then do not switch and report the IP directly Report the IP after the success...

Page 11: ...r functions 5 Unlock Unlock door 6 2 Quick Setting Before proceeding with this step make sure your Internet broadband connection is working properly and complete the network hardware connection The default factory mode is DHCP IP address can be viewed by In standby mode long press the speed dial button for 3 seconds there will be a toot sound will 5 seconds please press the speed dial button once ...

Page 12: ...Configure the account user name server address and other parameters required for registration provided by the service provider on the WEB configuration page 6 3 WEB configuration When the device and your computer are successfully connected to the network enter the IP address of the device on the browser as http xxx xxx xxx xxx and you can see the login interface of the web page management Figure 3...

Page 13: ... the device to the service provider with the server s address and user s authentication is stored in the configurations The SIP line configuration should be set via the WEB configuration page by entering the correct information such as phone number authentication name password SIP server address server port etc which are provided by the SIP server administrator z WEB interface After login into the...

Page 14: ...r the call after the timeout Cancel automatic answering When a call comes in you will hear the ringing bell and will not answer the phone over time 7 3 End of the Call When there is a call you can press the speed dial button to hang up the call the default setting is to end the call See detailed configuration instructions 9 23 Function Key 7 4 Auto Answering The user can turn off the auto answer f...

Page 15: ...r line Basic Settings SIP P2P Settings enable automatic answering setting mode and automatic answering time and click submit Figure 7 Enable Auto Answer z Auto Answer Timeout炷0 60炸 The range can be set to 0 60s and the call will be answered automatically when the timeout is set ...

Page 16: ...ected and a busy signal will be prompted z Enable call waiting tone when you receive a new call on the line the device will beep Users can enable disable call waiting in the device interface and the web interface z Web interface enter Intercom Setting Features enable disable call waiting enable disable call waiting tone Figure 8 Call Waiting ...

Page 17: ...rcom tone Enable Intercom Barge If enable intercom barge the device answers the intercom call automatically while it is in a call If the current call is intercom call the device will reject the second intercom call 8 2 MCAST This feature allows the user to make some kind of broadcast call to people who are in the multicast group The user can configure a multicast DSS Key on the device which allows...

Page 18: ...nnel can be connected Channel 24 has the higher priority its priority is higher than 1 23 Set channel value to be 0 it means no channel is used Enable Emer Chan When enabled channel 25 has the highest priority Name Set the multicast server name Host port Set the multicast server s multicast IP address and port Channel 0 25 24 priority channel 25 emergency channel Multicast Send multicast z Go to w...

Page 19: ...ckets in the network you can choose multicast The type of monitoring on the server side and the client side must be the same for example when the device on the client side is selected for multicast the device on the SIP hotspot server side must also be set for multicast Monitor Address The multicast address used by the client and server when the monitoring type is multicast If broadcasting is used...

Page 20: ... device ACTS as a client and the extension number is increased from 1 the extension number can be viewed through the SIP hotspot page of the webpage Calling internal extension z The hotspot server and client can dial each other through the extension number before z Extension 1 dials extension 0 ...

Page 21: ...d number of times with different username passwords web login will be locked If a same user login more than a specified number of times from different IP addresses web login will be locked too 9 2 System Information Users can get the following information in System Information page Basic system information Model Hardware Version Software Version Uptime Last uptime MEMinfo And summarization of netw...

Page 22: ...e 12 WEB Account On this page user can change the webpage login password Administration user can also add or delete users manage users set permissions and passwords for new users 9 4 System Configurations Figure 13 System Setting ...

Page 23: ...ally after successful importation and the configuration will take effect after a restart Clear Configurations Select the module in the configuration file to clear SIP SIP account configuration AUTOPROVISION Provision related configuration TR069 TR069 related configuration MMI MMI module including authentication user information web access protocol etc DSS Key DSS key configuration Clear Tables Sel...

Page 24: ...1 Fill in the available primary upgrade server HTTP server address Upgrade Server Address2 Fill in the available backup upgrade server HTTP server address when the primary server is not available device will send the request to backup server Firmware Information Current Software Version Displays the current device software version information Server Firmware Version Displays the server software ve...

Page 25: ...8 z Vendor_model_hw1_0 txt file format is as following Version 1 6 3 software Version Firmware xxx xxx z xxx z or http server IP port directory xxx z BuildTime 2018 09 11 20 00 Info TXT XML Xxxxx Xxxxx Xxxxx Xxxxx 9 6 System Auto Provision Webpage Login device s webpage and go to System Auto provision Figure 16 Auto Provision Fanvil devices support auto provision via SIP PnP DHCP options Static pr...

Page 26: ...guration file s context via Digest method when the configuration file of server is modified or configuration file of device is different with server s the device will perform provision CPE Serial Number Serial number of the equipment Authentication Name Configure FTP server s username TFTP server does not require this option When use FTP server device uses anonymous as authentication name if user ...

Page 27: ...otocol TCP or UDP Update Interval Configure SIP PnP message interval Static Provisioning Server Server Address Set FTP TFTP HTTP server IP address for auto update The address can be an IP address or Domain name for example ftp domain com And the device supports to access server subdirectory 192 168 1 1 ftp config or ftp domain com ftp config it means server address is 192 168 1 1 or ftp domain com...

Page 28: ...e device it will use the previous correct username or password to connect ACS server instead of asking TR069 username or password STUN server address Enter the STUN address Enable the STUN Select it to enable STUN 9 7 System FDMS Figure 17 FDMS Table 9 FDMS FDMS information Settings Community Name Name of equipment installation community Building Number Name of equipment installation building Room...

Page 29: ...evice will be recorded in the syslog server during operation If there is any problem send the logs to Fanvil support team to analyze For other details please refer to 10 Trouble Shooting 9 9 Network Basic This page allows users to configure network connection type and parameters Figure 19 Network Basic Settings ...

Page 30: ...ovided automatically by a DHCP server PPPoE Account and Password must be input manually These are provided by your ISP Enable Vendor Identifier When enabled you will see the vendor identifier information in the DHCP option60 field Vendor Identifier Support for customization When vendor identity is enabled you will see the vendor identifier information in the DHCP option60 field DNS Server Configur...

Page 31: ...l exit automatically user need to login again Web auto login If enable web auto login after web login exits refresh the webpage to login user does not need to input username and password HTTP Port The default value is 80 If you want more secure system management you can set other value Such as 8080 webpage login URL is HTTP ip 8080 HTTPS Port The default is 443 using method is similar to HTTP port...

Page 32: ...2 Transportation Protocol L2TP and OpenVPN The VPN connection must be configured and started or stopped from the device webpage L2TP NOTICE The device only supports non encrypted basic authentication and non encrypted data tunneling For users who need data encryption please use OpenVPN To establish a L2TP connection the user should log in to the device webpage go to page Network VPN In VPN Mode ch...

Page 33: ...ck again OpenVPN To establish an OpenVPN connection user should get the following authentication and configuration files from the OpenVPN service provider and name them as the following OpenVPN Configuration file client ovpn CA Root Certification ca crt Client Certification client crt Client Key client key Select OpenVPN files and then click upload to upload these files to the device in the webpag...

Page 34: ...2 8 Figure 22 SIP ...

Page 35: ...he IP or FQDN address of the SIP server Server Port Enter the SIP server port default is 5060 Transport Protocol Set up the SIP transportation protocol TCP or UDP or TLS Registration Expiration Set SIP registration expiration time SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server Proxy Server Port Enter the SIP proxy server port default is 5060 Proxy User Enter the SIP ...

Page 36: ...feature code to the server by dialing the number specified in each feature code field Enable Blocking Anonymous Call Set the feature code to dial to the server Disable Blocking Anonymous Call Set the feature code to dial to the server Call Waiting On Code Set the feature code to dial to the server Call Waiting Off Code Set the feature code to dial to the server Send Anonymous On Code Set the featu...

Page 37: ...Rport Set the line to add Rport in SIP headers Enable PRACK Set the line to support PRACK SIP message DNS Mode Select DNS mode options are A SRV and NAPTR Enable Long Contact Enable this will allow more parameters in contact field per RFC 3840 This option should work together with SEM server Enable Strict Proxy This is used for matching special server When the i10 series receives packets from the ...

Page 38: ...y ivr After receives180 device does not play local tone SIP Global Settings Strict Branch Enable or disable this to strictly match the Branch field Enable Group Enable or disable SIP group server function as server backup Enable RFC4475 Enable or disable RFC4475 Enable Strict UA Match Enable strict UA matching Registration Failure Retry Time Set the registration failure retry time Local SIP Port M...

Page 39: ...3 3 network while it is in a private network Figure 23 Network Basic Figure 24 Line Basic Setting Table 12 Line Basic Setting Parameters Description STUN Settings ...

Page 40: ...s Auto Answering Delay Automatic answer timeout setting DTMF Type Set the DTMF type of the line DTMF SIP INFO Mode Set up SIP INFO mode to send and or 10 and 11 9 15 Intercom Setting Features Figure 25 Intercom Setting Table 13 Intercom Setting Parameters Description Basic Settings Enable Call Waiting Enable this setting to allow user to take second incoming call during an established call By defa...

Page 41: ...ion is usually used to manage device Push XML Server Configure the Push XML Server when phone receives request it will determine whether to display corresponding content on the phone which sent by the specified server Line Display Format Custom line format SIPn or SIPn xxx or xxx SIPn Call Number Filter Configure a special ampersand the called number is 78 9 the ampersand will be filtered when dev...

Page 42: ...ing Table 14 Media Setting Parameter Description Codecs Settings Select enable or disable voice codecs G 711A U G 722 G 729AB iLBC opus Media Settings Default Ring Type Configure default ringtones If no special ringtone is set the default ringtone will be used Speakerphone Volume Set the speaker volume value can be 1 9 Speakerphone Ring Volume Set the speaker ring volume value can be 1 9 G 723 1 B...

Page 43: ...RTP keep alive Hold the call and send the packet every 30s Alert Info Ring Settings Value Set the value to specify the ring type Ring Type Select ring type 9 17 Intercom Setting MCAST It is easy and convenient to use multicast function to send notice to each member of the multicast group via setting the multicast key on the device and sending multicast RTP stream to pre configured multicast addres...

Page 44: ...ration URL is used by the IPPBX system to submit device events Please refer to the details Fanvil Action URLDŽ DŽ http www fanvil com Uploads Temp download 20190122 5c46debfbde37 pdf 9 19 Intercom Setting Time Date Users can configure the device s time settings on this page Figure 28 time date Table 16 time date Parameter Description Network Time Server Settings Time Synchronized via SNTP Enable tim...

Page 45: ...ation Select the user s time zone specific area DST Set Type Select DST type and set the DST rules Fixed Type Select DST fixed type Offset The DST offset time Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday Hour Start The DST start hour Month End The DST end month Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour M...

Page 46: ...ame with blacklist Add the numbers in restricted incoming calls list the device will reject all the calls from these blacklist numbers unless user deletes the numbers from the list User can add both numbers and prefix in the restricted incoming calls list the i10 series device will reject all the calls from the blacklist numbers or calls from numbers with blacklist prefix Restricted Outgoing Calls...

Page 47: ...s list the i10 series device will end the calling when user dial these numbers unless user removes the numbers from the list 9 22 Web Dial In this page user can make calls answer the calls or hang up the calls Figure 31 Web Dial 9 23Function Key ...

Page 48: ...open the doors MCAST Listening When device is idle use the MCAST listening key to monitor the MCAST from the paging IP address user set Programmable Key Settings Desktop None None Dsskey1 Call out or pick up calls according to dsskey1 s settings Dsskey2 Call out or pick up calls according to dsskey2 s settings Dsskey3 Call out or pick up calls according to dsskey3 s settings Ringing Answer When th...

Page 49: ...the device will send call to the 2nd number Call Switched Time Set the switched time between 1st number and 2nd number when device calls out by default the value is 16 seconds First Number Start Time Set 1st called number s start time by default it is 06 00am First Number End Time Set 1st called number s end time by default it is 18 00pm Key Event The speed dial key type could be set as Key Event ...

Page 50: ...streams to configured multicast address all equipment monitored the multicast address can receive and play the broadcasting Using multicast functionality would make deliver voice one to multiple which are in the multicast group simply and conveniently The DSS Key multicast web configuration for calling party is as follow Figure 35 Multicast Settings Table 20 Multicast Settings Type Number Subtype ...

Page 51: ... end IP address in End IP address option and click Apply to save the settings Click Delete to remove the corresponding IP address segment Enable Web Filter Enable or disable web filter select it and click apply to save the settings Notice Please remove your PC s IP address from the filter IP address list or your PC is not able to access the device s webpage 9 25 Security Trusted Certificates User ...

Page 52: ...7 Trusted Certificates 9 26Security Device Certificates Select the device certificate to use default certificates or custom certificate You can upload and delete uploaded certificates Figure 38 Device Certificates ...

Page 53: ...output rule Deny Permit Set the rule to be denying rule or permitting rule Protocol Select the firewall protocol options are UDP TCP and ICMP Src Address Input source address The source IP can be one host address or network address you can input 0 0 0 0 to represent all the IP addresses or input one 0 network IP like 192 168 1 0 Src Mask Input source mask If user configure source mask to be 255 25...

Page 54: ...segment of IP addresses Dst Port Range Input destination port range Input the parameters and click Add the new rules will be added to the firewall list for example Select Input Output rule and enter the index of the rule in Index to Be deleted option click delete then the correponding rule will be removed 9 28 Device Log In this page user can get the device s logs When device works abnormally user...

Page 55: ...IP User Mac 0c 38 3e 3a 06 65 IP port Input Input settings Input Detect Enable or disable Input Detect Triggered by When choosing the low level trigger closed trigger detect the input port low level closed trigger When choosing the high level trigger disconnect trigger detect the input port high level disconnected trigger Triggered Action Send SMS Set the alert message send to server if selected D...

Page 56: ...rigger code default value is 1234 DTMF Reset Code Input the DTMF reset code default value is 4321 Reset By Reset the output port mode by duration or state By duration Reset the output port status when output duration occurs By state Reset the output port status when device s call state changes Trigger by URI Enable or disable trigger by URI User can send commands from remote device or server to i1...

Page 57: ...es trigger the output port Ringing When the device s ringing status changes trigger the output port Calling When the device s calling status changes trigger the output port Trigger By DssKey Enable or disable trigger by dsskey If any of the dsskey is selected when the dsskey application performs the output port will be triggered ...

Page 58: ...utton The device will restart and the configuration will not change 10 3 Device factory reset Restoring the factory settings will delete all configurations database and configuration files on the device and the device will be restored to factory default state To restore the factory settings please go to System Configuration Reset Phone page and click Reset button the device will return to the fact...

Page 59: ...wer connection and confirm the power adapter or PoE switch is in Fanvil list 2 If the device go to POST mode the LED flashes slowly it means the device system is damaged Please contact Fanvil technical support to help you restore Device could not register to a service provider 1 Please check network cable connection and confirm the device is connected to Internet well 2 If the network connection i...

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