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Limited Warranty- Fantasy Series
(Illusion,Mirage,Vision,Espirit)
The Fantasy Series of spas is manufactured by Freeflow Products Incorporated, Ontario, CA.
Five-Year Shell/Surface Warranty
Freeflow Products, Inc. offers a shell warranty on manufacturing defects resulting in water loss for a period of five years
from the date
of manufacturing at 100% replacement of product for the first through the fifth year. Any and all shipping, delivery, set-up,
installation and/ or disposal charges will be the sole responsibility of the spa owner.
One-Year Equipment 90 Day Labor Warranty
Freeflow Products, Inc. warrants the electrical and mechanical components including the pump, heater and control system against
malfunctions in materials or workmanship for a period of one year from the original purchase date. Refurbished parts may be used to
satisfy warranty replacement of electrical and mechanical parts. Filter cartridges, light bulbs, cover locks and fuses are not included in
this warranty. Those items are, however, warranted to be free from defects in materials and workmanship at the time of delivery to the
consumer.
One-Year Plumbing 90 Day Labor Warranty
Freeflow Products, Inc .warrants the factory installed plumbing components for materials and workmanship for a period of one year
from the original purchase date. This warranty specifically covers jet fittings, internal plumbing, internal glue joints and hoses.
Extent of Warranty
This warranty is effective for spas manufactured after November 1, 2007 and sold by authorized dealers and/or distributors within
North America. This warranty is given only to the original consumer purchaser and terminates upon any transfer of ownership. Spas
installed in commercial applications (including rental spas or spas in rental premises) are excluded from any coverage whatsoever.
This warranty does not provide coverage for the insulated cover or any item attached to or installed on the spa after the date of
manufacture including non factory installed ozone systems. Travel, trip, or mileage costs are not covered under this warranty and
service travel charges will be assessed to the purchaser by the dealer.
Warranty performance
In the event of a defect covered under the terms of the warranty, notify your authorized dealer as soon as possible and use all
reasonable means to protect the spa from further damage. Upon proof of purchase, Fantasy’s designated dealer and/or service
representative will correct the defect subject to the terms and conditions contained in this warranty. If Fantasy determines that the
repair of the covered defect is not feasible, we reserve the right to instead provide a replacement spa equal in value to the original
purchase price of the defective spa by the dealer. In such instances, reasonable cost for the removal of the defective spa, shipping cost
for the replacement spa and delivery and installation of the replacement spa will be the responsibility of the spa owner. Providing
access to affect the repair is the responsibility of the spa owner.
In the event there is not an authorized service representative in your area the hot tub can be returned pre-paid freight (you pay) to
Freeflow Products, Inc. for evaluation and, if necessary, repair of the defect. Freeflow Spas Inc. will then ship the hot tub back to you
pre-paid (Freeflow Spas Inc. pays) upon completion of the repair. Freeflow Products, Inc. must be contacted in advance for
packaging and shipping instructions. Freeflow Products, Inc. reserves the right to inspect or designate a person to inspect any part
that is claimed to be defective and covered by this warranty.
Acts Invalidating Warranty
This warranty is void if the Fantasy’s Spa has been subjected to alterations, neglect, misuse or abuse; if any repairs have been
attempted by anyone other than a Fantasy authorized service representative; or if failure is caused by accident, acts of nature or other
causes beyond the control of Freeflow Products, Inc. The Spa owner accepts liability for repair work performed by anyone other than
the manufacturer or its designated service representative. Alterations shall include: any component or plumbing change, electrical
conversion or addition of alternate sanitation or heating systems which contribute to component failure. Neglect, misuse and abuse
include any installation, operation or maintenance of the spa other than in accordance with the owner’s manual or use for which the
spas were not designed. Specifically damage caused by the operation of the spa with water temperatures outside the range of 33ºF and
120º F; damage caused by dirty, clogged or calcified filter cartridges; damage to the spa surface caused by improper use of chemicals
to lie on the surface; damage caused by improper Ph balance, improper calcium hardness level or other improper water chemistry;
damage to the spa surface caused by leaving the spa uncovered and in direct sunlight; damage caused by allowing solar blankets to be
stored in the folded position on the top lip of the spa; damage caused by failure to provide even and sufficient support for the spa are
considered abuses and may invalidate this warranty. Jets, air adjustments and top side controls are not covered against discoloration
and fading.
Disclaimers
Freeflow Products, Inc. or any of its authorized agents shall not be held liable for injury or loss of use of your spa or other incidental
and consequential cost, expense or damage, whether incidental or consequential, arising out of any defect covered by this Limited
Warranty, including, without limitation, loss of use of the spa and cost of removal of defective product, even if Freeflow Products, Inc.
has been advised of the possibility of such damage. In no event shall Freeflow Products, Inc. be liable for any reason or cause in
excess of the amount paid for the product by the dealer. Coverage under this Limited Warranty shall commence as of the original date
of purchase or as otherwise outlined above and the duration of such coverage shall not extend for any reason whatsoever beyond the
stated time periods. No other warranties, written or implied, are valid. No agent, dealer, distributor, service company or other party is
authorized to change modify or extend the terms of this warranty.
Legal Rights
This warranty gives you specific legal rights. You may have other rights, which vary from state to state. Some states do not allow
limitations on how long an implied warranty lasts, so this limitation may not apply to you.
In the
event of a warranty claim, please contact your dealer to expedite processing.
FREEFLOW PRODUCTS INCORPORATED, 1705 SOUTH BAKER AVE, ONTARIO CA. 91761
