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Frequently Asked Questions
Q.
I have noticed water on the outside of my hot tub- is my hot tub leaking?
A.
A small puddle of water around the outside of your hot tub can be produced by water collecting and
rolling off of your cover. Check to see if the water is coming off of your cover. This is normal. If this
is not the problem you may want to call your dealer and have a technician come out and examine your
fittings.
Q.
My hot tub seems to be running all the time, is this normal?
A.
This is not a problem with your spa. There are a few reasons why your spa will run through out the day.
1.
Your spa checks the temperature of water approximately every 20 minutes. In order to have a correct
temperature it circulates the water in your tub for approximately 3 minutes.
2.
Should the spa pack determine the temperature in your spa has changed an adjustment will be made by
the spa pack, in most cases a temperature loss is indicated and therefore, the pack will turn on the
heating element for whatever duration is necessary. In the case of a heat recovery pack the motor will
run producing heat for your hot tub water until it reaches temperature.
3.
Depending on your Volts Alternating Current or VAC your hot tub will heat at either 1kW (110VAC)
or 4kW (220VAC). The duration of heating time will change depending on the VAC supplied to your
hot tub.
4.
In addition to checking water temperature, your hot tub is pre-programmed to circulate the water for
filtration. It is possible for your hot tub to take a temperature reading and go into a filtration cycle at
the same time. Typically, your filtration cycles occur twice a day.
Q.
My hot tub motor does not shut off when I push the button to turn the motor off?
A.
Many hot tub user turn off their hot tub when exiting, however; it is important to know—your hot tub
motor must be running in order to heat the water (standard 1kW-4kW element or heat recovery),
therefore; your hot tub may continue to run if the temperature in your hot tub has dropped below the set
temperature. Heating your hot tub water overrides your ability to turn off your hot tub motor.