6.
Damage caused by failure to maintain water chemistry in conformity with the standards of
the swimming pool industry for any length of time.
7.
Damage caused by water freezing inside the product.
8.
Accident damage, fire or other circumstances outside the control of Emaux.
9.
Items had been repaired or altered in any way by any person that is not authorized by
Emaux.
10.
Wear & tear parts.
7.2.
CLAIM PROCESS:
Summary of Emaux Claim Process in 3 steps:
1.
Claim: Customer contacts Emaux salesperson and provides completed details of the claim
which includes:
a)
Information about the failed product such as the part number(s) and serial number(s).
b)
Description of the complaint/failure.
c)
Pictures
2.
Once the complaint is received, the product quality incident will then be reviewed by Emaux’
Quality Department following the “Emaux Warranty Policy”.
3.
Conclusion: After the investigation is completed, Emaux will inform the distributor
accordingly.
7.3.
WARRANTY OBLIGATION
Should a defect become evident during the term of warranty, Emaux will, at its option, repair
or replace such item or part at its own cost and expense. Customer will need to follow the
warranty claim procedures from Emaux in order to obtain the benefit on this warranty.
Emaux is not, however, responsible under this warranty for any cost of shipping or transportation
of the equipment or parts thereof “to” or “from” our technical operations. Emaux is not able to
liable for any loss of time, inconvenience, incidental expenses such as labor cost, phone calls,
legal cost or material cost incurred in connection with the replacement or removal of the
equipment, or any other consequential or incidental damage on persons or assets. Emaux will
be not responsible for any business profit loss operation stop due to the non-conformity product
equipment. No indemnity or damages can be claimed on any account whatever.
7.4.
WARRANTY OR REPRESENTATIONS BY OTHERS
No dealer or other person has authority to make any warranty or representation concerning
Emaux or its products.
Accordingly, Emaux is not responsible for any such warranty or representation.
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