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P a g e
separate usernames created for each.
The new usernames and passwords
must be used by the new devices as
shown in this manual to logon to the
intercom.
App shows online when phone is
in the same network but offline
when phone on 3G/4G or on a
remote Wi-Fi network, App
works fine remotely to view
gates but push notifications are
not working at all.
Commercial firewall
This will be a job for the IT provider for
the business. A port will need opened
to allow P2P and PUSH notification
traffic to pass through the firewall.
Recommended unassigned ports
which your network administrator can
open are 6806, 6809 and 9123, 9124.
App shows online status locally
and when phone is remote, but
push notifications may be
delayed, or video lag, or
showing “fetching” on video
screen.
Insufficient upload speed
This will need discussed with the ISP /
broadband provider.
Intercom is online and working
even through the application, but
I am receiving no notifications
even for calls! I have checked
my Wi-Fi/Ethernet and the
intercom meets minimum
requirements
Incorrect time.
Cycle to the settings menu and
navigate to the clock settings and
press “sync phone time” to sync the
current time from the cellphone. This
should only ever need done once as
the time is pulled from the server.
I think my intercom is not
functioning correctly.
Firmware/software bug.
Firstly ensure there is no network or
site related issues. To do this you can
connect directly to the system hotspot
while in proximity of the unit and if the
system operates fine then the local
network and/or site specific issues are
causing the problem.
If the same issue occurs then a soft
reboot can be completed by cycling to
the settings menu and navigate to the
power icon, pressing this will initiate a
soft reboot. This soft reboot will
remove any open communications or
potential non-functioning features to
be re-enabled.
If this issue persists a hard reset may
need to be performed. Access inside
the panal is required and this will
delete all current data programmed to
the intercom and remove any
additional users etc.
If this still does not fix the problem this
this would suggest a hardware fault.
Please contact technical support.
