F-SECURE Mobile Anti-Virus 60 Series, User Manual

Page: 79 / 90

CHAPTER 10 79
Technical Support
For technical assistance, please contact your local F-Secure Business
Partner. Send your e-mail to:
Anti-Virus-<country>@F-Secure.com
Example: Anti-Virus-Norway@F-Secure.com
If there is no authorized F-Secure Anti-Virus Business Partner in your
country, you can request basic technical assistance from:
Anti-Virus-Support@F-Secure.com
When contacting support, prepare and include the following information in
your support request:
›
Name and version number of your F-Secure software program
(including the build number, if available).
›
Name and version number of your operating system (including
the build number).
›
A detailed description of the problem, including any error
messages displayed by the program, and any other details, which
could help us duplicate the problem.
When contacting F-Secure support by telephone, please do the following
so that we may help you more effectively and save time:
›
have your device at hand, so you can follow instructions given by
the support technician, or be prepared to write down instructions.
›
Have your device turned on and (if possible) in the state it was in
when the problem occurred.