
Warranty terms
51
Warranty and repair
Warranty terms
All
E
XPLORANIUM
equipment, except for consumable items, is
warranted against defects in materials and workmanship for a
period of one year from the date of shipment from our plant.
Should you discover any defects under
normal
use during the
warranty,
E
XPLORANIUM
will make the necessary repairs (free of
charge).
This warranty does not cover damage due to misuse or accident
and may be voided if the instrument is disassembled or
tampered with by persons not authorized by
E
XPLORANIUM
.
Repair
When to ship the unit
Please do not ship your KT-9 for repair until you have contacted
E
XPLORANIUM
and explained the problem. Certain simple tests or
steps for you to do may be suggested. These may solve your
problem without the time and expense incurred in shipping the
instrument for repair. If the problem still can not be resolved at
this point, then you will be requested to return the KT-9 for the
necessary repairs.
Description of the problem
Please include the following information when describing your
problem with the KT-9:
• the serial number
• the symptoms of the problem
• how and when the problem started
• is the problem constant, intermittent or repeatable
• if constant, under what conditions does it occur
• the software version (if known)
Warranty terms
51
Warranty and repair
Warranty terms
All
E
XPLORANIUM
equipment, except for consumable items, is
warranted against defects in materials and workmanship for a
period of one year from the date of shipment from our plant.
Should you discover any defects under
normal
use during the
warranty,
E
XPLORANIUM
will make the necessary repairs (free of
charge).
This warranty does not cover damage due to misuse or accident
and may be voided if the instrument is disassembled or
tampered with by persons not authorized by
E
XPLORANIUM
.
Repair
When to ship the unit
Please do not ship your KT-9 for repair until you have contacted
E
XPLORANIUM
and explained the problem. Certain simple tests or
steps for you to do may be suggested. These may solve your
problem without the time and expense incurred in shipping the
instrument for repair. If the problem still can not be resolved at
this point, then you will be requested to return the KT-9 for the
necessary repairs.
Description of the problem
Please include the following information when describing your
problem with the KT-9:
• the serial number
• the symptoms of the problem
• how and when the problem started
• is the problem constant, intermittent or repeatable
• if constant, under what conditions does it occur
• the software version (if known)