EXPERT GRILL 910-0014, Owner'S Manual

Page: 42 / 56

Troubleshooting
PROBLEM CAUSE SOLUTION
Grill is getting too hot. Operating temperature set too
high.
Auger continuously runs. Adjust the Control Knob to a lower temperature.
If the temperature continue to go higher than
the setting, contact Customer Service.
Excess smoke from
chamber or chimney. Grease fire. Some smoke is normal, but if excess smoke is
observed and the temperature has increased,
there is a grease fire. Turn OFF and unplug the
power cord. A simple grease should extinguish
itself. If fire continues, contact fire department.
Temperature or digital
display does not match
"SET" temperature. Outdoor temperature is
influencing the grill.
The lid is open. Close the grill lid and allow up to 15 minutes for
the temperature to stabilize. Operating the grill
in very cold condition may affect the
performance.
LCD screen does not
illuminate Missing or incorrect power
supply.
LCD screen failure.
Blown fuse on circuit board. Ensure the grill is properly connected to a
working GFCI outlet supplying 120 volts. If the
display has failed, contact Customer Service for
controller replacement.
Inspect and replace the 5 amp fuse. (See circuit
board diagram for information.)
"ErH" error message The grill has overheated,
possibly due to grease fire or
excess fuel. Turn the grill OFF then unplug the power cord
and allow grill to cool. Clean grill interior,
remove excess pellets from firepot and confirm
positioning of all component parts.
"Er1" error message Grill Probe (RTD) failure or
disconnection Unplug the power cord and allow the grill to
cool. Ensure the wiring is properly connected
and check for damage. If the error continues,
contact Customer Service.
“ErP” error message
Control knob was not in OFF
position when the grill was
connected to AC power. Turn the Control Knob to OFF position for 2
minutes. Switch to the position you needed.
"Er2" error message The grill temperature is lower
that 150

F.
Turn the grill OFF then unplug the power cord
and allow grill to cool. Clean grill interior,
remove excess pellets from firepot and confirm
positioning of all component parts.
Flashing dots on LCD
Screen The igniter is ON. This is not an error that affects the grill. Used to
show that the unit is in Start-Up mode.
42