OmniCure® LX500 Series
UV Curing Solutions
http://www.excelitas.com/omnicure
Excelitas Canada Inc. 2020
All rights reserved
035-xxxxxR, rev.1
35
035-00628R
11
Warranty
Excelitas Technologies warrants the original purchaser for a period of one (1) full year, calculated from the date of
purchase, that the equipment sold is free from defects in material and workmanship.
In the event of a claim under this warranty, the equipment is to be sent postage and carriage paid to the Excelitas
Technologies Service Centre. Returned equipment will not be received without a Return Authorization (RA)
Number, issued by the appropriate Service Centre.
In order for us to serve you better, include a written description of the fault and the name and telephone number
of a contact person who may be contacted for additional service related questions.
Any claims for units received with defects in material or workmanship must be reported to an authorized Excelitas
Technologies Service Centre within 30 days from the original date of receipt and returned within 30 days of
reporting to a an authorized Excelitas Technologies Service Centre. Excelitas Technologies will repair or replace
these reported defects free of charge. The equipment must be sent postage and carriage paid.
Package the equipment in its original shipping case or as appropriate to prevent damage during transport.
In the case of damage caused by wear and tear, careless handling, neglect, by the use of force or in the case of
interventions and repairs not carried out by an Excelitas Technologies Authorized Service Centre, the warranty
ceases to be valid. This warranty may not form the basis for any claims for damages, in particular not for
compensation of consequential damages.
This warranty is not transferable.
**WARNING**
There are no field serviceable parts within the equipment. Opening the equipment
will void the warranty.
11.1
Checking Your Warranty Status
The UV LED heads have a life expectancy of 10,000 hours. There are no alarms or warnings when a UV LED head
exceeds 10,000 hours. You can check the operational hours for each head in the LED Head Information Screen.
11.2
Replacement UV LED Module Warranty
If the LX500 system fails to power up during the warranty period of 10,000 operational hours, the UV LED Module
will be replaced under warranty. In the event of a claim under this guarantee, the UV LED Head and/or LX500
Controller is to be sent postage and carriage paid, including a description of the fault, to the nearest appropriate
Excelitas Technologies Service Centre. Returned equipment will not be received without a Return Authorization
(RA) Number, issued by a Service Centre. This warranty is non-transferable.
In the case of damage caused by careless handling, neglect, by the use of force or in the case of interventions and
repairs not carried out by an Excelitas Technologies Service Centre Service Centre to the LX500 system, the
guarantee ceases to be valid.
11.3
Returning your LX500 System to Excelitas Technologies for Service
Please make a note of the problem encountered, the steps followed to isolate the problem and the result of any
trouble shooting steps taken. Contact the nearest
Excelitas Technologies Service Centre
to obtain a Return
Authorization Number so that repairs may be completed quickly and efficiently or fill up a service request contact
form on Excelitas Technologies’ website:
https://www.excelitas.com/ox_service_request_form
.
Enclose details of the problem with the unit and return both to the Excelitas Technologies Service Centre. The
unit should be returned in its original packaging if possible.
Include a phone number and contact person who may be reached for any additional service-related questions.
