63
PRiMAcy 2
TROUBLESHOOTiNG
Printing problems
Nothing prints
1
check the print driver
•
Make sure that there is a print driver for your printer in the Windows configuration.
• Make sure that the printer is selected as the default printer.
2
check the printer’s power supply
• Make sure that the power cable is correctly connected to the printer and to a working electrical socket.
• Make sure that the printer is on and that the power button is lit.
• Make sure the power supply unit supplied with the printer is being used.
3
check the USB cable
• Make sure that the USB cable is well plugged on both ports of the printer.
4
check the ribbon
•
Make sure that the ribbon is fitted correctly and that the cover is closed.
5
check the cards
• Make sure that there are cards in the card feeder.
• Make sure that no cards are jammed in the printer.
6
Print a test card
• See “Printing a technical test card”, page 62.
Blank card ejected
1
check the ribbon
•
Make sure that the ribbon is not finished or damaged. Replace it or re-install it if necessary.
2
The print head may be damaged
• Print a test card.
if the test card does not print, contact an Evolis dealer for technical support or visit
