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Evolis DUPLIPASS User Manual Download Page 28

DUPLIPASS

28

TECHNICAL SUPPORT

If you are having difficulties in configuring and using your printer, read this manual carefully.
For any unresolved technical problems and to help you with daily tasks, please contact your Evolis reseller. You may need to provide the following 

information:

1 

Your printer model and serial number

2 

The version of your mobile operating system.

3 

A description of the incident that has occurred

4 

A description of the steps that you have taken to resolve the problem

Summary of Contents for DUPLIPASS

Page 1: ...DUPLIPASS 1 DUPLIPASS USER GUIDE Evolis 2021 All rights reserved User Guide_DUPF_ENG_20211109_A...

Page 2: ...Support Printers Manuals and Documents Please register online at www evolis com to receive our special offers and general information ENVIRONMENTAL INFORMATION Evolis is committed to helping the envi...

Page 3: ...valuation for apparatus only based on temperate climate condition therefore it s the only operating condition applied for the equipment There may be some potential safety hazard if the equipment is us...

Page 4: ...n points in the main text Indicates that failing to take the recommended action is liable to damage your printer NOTE ICONS The following icons are used in this manual to highlight important informati...

Page 5: ...rinter must be placed in a dry location protected from dust and drafts but well ventilated Take care to keep your printer on a flat sturdy surface able to bear its weight 1 GETTING STARTED UNPACKING Y...

Page 6: ...DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS A Card feeder B Output hopper C Control panel D USB sockets USB A towards USB B E Power cable jack F Kensington lock Card Ribbon Printer Control button War...

Page 7: ...DUPLIPASS 7 The machine should always be disconnected from the power supply unplugged before any work is carried out on it G Thermal print head H Label with printer serial number...

Page 8: ...properly If the control panel does not lightup then either installation has not been carried out correctly or the printer is not working properly Check the installation The printer must be connected...

Page 9: ...use of ribbons from other suppliers is liable to damage your printer and voids the manufacturer s warranty for the printer NOTE For optimum print quality Evolis recommends that the printer is fully c...

Page 10: ...ality Do not use cards that have been damaged folded embossed or dropped on the floor Keep your cards protected from dust Cards Open the card feeder Insert the cards 25 cards maximum 0 76 mm thick wit...

Page 11: ...cycle is complete the cards are issued into the output hopper below the card feeder This output hopper is designed to collect the printed cards The printer is equipped with an output hopper with a ma...

Page 12: ...Go to the dashboard by pressing the volume up button for three seconds and then release it 2 In the Connectivity menu press on Internet Scroll down and enable the WiFi tab 3 Now press on the WiFi labe...

Page 13: ...replacement due to failure you will need to do the pairing again 1 Go to the dashboard by pressing the volume up button for three seconds and then release it 2 In the Connectivity menu press on Inter...

Page 14: ...active If the printer is correctly appaired it make a quick noise Check the printer is ready through the tab called Printer status cards are in the feeder new ribbon is inserted In case of orange sta...

Page 15: ...D certificate holder 3 Press on the PRINT button of the application The screen displays Printing in progress and the card is printed NOTE If you try scanning a paper document make sure it is not crump...

Page 16: ...clean the printer in the event of any printing problems After a long period of inactivity dust can get into the rollers and the print head We therefore advise cleaning before re use If you intend not...

Page 17: ...rvice life of the print head 1 Open the printer cover 2 Remove the ribbon as shown in the diagram 3 Close the cover and press until you hear a click to confirm that it is fully closed 1 2 3 Cleaning t...

Page 18: ...se note the T shaped card must be used immediately after the bag is opened A dry T card would not be operational and may damage your printer The T card is for single use only Please use a new card eac...

Page 19: ...directly with your fingers as this could affect print quality or permanently damage the print head You must also protect the print head and its components from any discharge of static electricity Fol...

Page 20: ...AGNOSIS Although the printer was designed to work independently keeping user involvement to a minimum it may prove useful to be aware of the main warning messages See Section Description of the Printe...

Page 21: ...cards are loaded For any other problems contact your reseller RIBBON No ribbon in the printer End of ribbon The ribbon is not correctly fitted The ribbon is torn The ribbon is not recognized Check th...

Page 22: ...update The control button and the printer warning lights are lit OFF STEADY LIGHT FLASHING PRINTER COVER OPEN The printer cover is open Close the cover again The printer starts up MECHANICAL ERROR Ca...

Page 23: ...rly This card shows various technical information about the machine serial number firmware print head etc Printing a Technical Test Card 1 Wait for any current print jobs to finish 2 Check that there...

Page 24: ...lugged on both ports of the printer 3 Check the ribbon Check that the ribbon is fitted correctly and that the cover is closed 4 Check the cards Check that there are cards in the card feeder Check that...

Page 25: ...bon is not correctly fitted Check that the ribbon is correctly positioned in the printer Poor ribbon synchronisation Open and close the printer cover to synchronise the ribbon Dirty printer or cleanin...

Page 26: ...eck that the ribbon is fitted correctly Check that the ribbon spools freely 5 Check the print head Should horizontal straight lines appear on printed cards it is likely that the print head is dirty or...

Page 27: ...er slide it manually towards the printer output If there is more than one card always push the top one first 3 Replace the ribbon then close the printer cover To prevent card jams 1 Check that the car...

Page 28: ...technical problems and to help you with daily tasks please contact your Evolis reseller You may need to provide the following information 1 Your printer model and serial number 2 The version of your...

Page 29: ...s follows Article 3 1 a electromagnetic compatibility protection requirement Safety standard applied EN6236 1 2014 EN50364 2010 Article 3 1 b electromagnetic compatibility protection requirements EMC...

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