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Contacting Customer Service

EVGA is dedicated to supporting our graphics display products. Contacting EVGA Customer Service is easy! We 
can be reached by phone and on the web. Before contacting Customer Service, please review this manual. If you 
need to contact Customer Service, please have your system configuration as well as your card’s model number 
and serial number ready. You will need to register your product before a support technician can assist you. You 
may register your card online at: 

http://www.evga.com/register

, or when you call for support, a staff member will 

register you.

 

• Hours of Operation: 24/7 Technical Phone Support

 

• Phone Support: (888) 880-EVGA (3842)

 

• Tech Support Web Site: 

http://www.evga.com/support

Information to keep handy before calling

• Motherboard Model and Manufacturer:___________________________________________________________

 

• Motherboard Chipset (not processor):____________________________________________________________

 

• Processor Type and Speed:_____________________________________________________________________

 

• Operating System and Version (Service Packs installed, if any):______________________________________

• Model Number of EVGA Graphics Card:__________________________________________________________

 

• Serial Number of EVGA Graphics Card:___________________________________________________________

English

Summary of Contents for 50081-14

Page 1: ...g Your Operating System 5 Software Installation Software Installation 6 NVIDIA Control Panel Features NVIDIA Control Panel Features 7 SLI PhysX Configuration 7 HDMI SPDIF Configuration 8 Troubleshooting Quick Fixes 9 Contacting Customer Service Information to Keep Handy Before Calling 12 Compliance Information FCC 14 CE 14 Macrovision 14 Legal Information Trademark Information 14 English ...

Page 2: ...it http forums evga com EVGA Precision For select EVGA graphics cards Fan speed control real time monitoring on screen or on your keyboard take in game screenshots overclock choose from user created skins create custom profiles and more Visit www evga com Precision EVGA FAQ To search our knowledgebase and product FAQ please visit www evga com FAQ EVGA Gaming If you live to game this is the place f...

Page 3: ... to disable it on the motherboard Please contact your system or motherboard manufacturer for additional information 5 Align your new card with the PCI Express slot the AGP slot or the PCI slot as appropriate and press it in firmly until the card is fully seated Make sure that the metal contacts of the card are completely pushed into the expansion slot Connect supplemental PCI E power adapter s to ...

Page 4: ...I 2 1 or above compliant slot If your card is equipped with a supplemental power adapter we strongly advise that it be connected at the time of installation This supplemental power adapter ensures that your graphics card receives a clean and strong power signal that will allow it to function at optimal performance levels Your card may require one or two 6 8 pin PCI E supplemental power connections...

Page 5: ...er installation menu to start Note If the autorun driver installation menu does not appear it can be launched manually by choosing the Run command from the Windows Start Menu and entering D autorun exe where D is the letter of your CD ROM drive Once the autorun installation menu appears select the Install Video Drivers button from the menu This will start the driver installation process If you are...

Page 6: ...s in the section below to select the desired mode Extended desktop mode can independently control resolution color depth and refresh rate settings for each display You may use up to two monitor outputs per compatible graphics card Duplicate Displays Select two or more checkboxes to enable more than one monitor You can now right click on the monitors in the section below to set them to duplicate di...

Page 7: ...F output to be your default audio device The SPDIF cable may be connected to a SPDIF header on a motherboard or sound card Certain graphics cards with onboard HDMI ports may not require a SPDIF cable for audio output Regardless of whether you use a SPDIF cable or not to pass audio through the graphics card you will need to configure the Windows sound output Select Start Control Panel Sound On the ...

Page 8: ...pter has been disabled through your motherboard s BIOS or the Win dows Device Manager prior to installing the new graphics card and that you have uninstalled the drivers through the Windows Control Panel After the new card has been installed connect the monitor cable and if required any supplemental power adapters to the new video before booting up the system Problem At boot up all you hear is a s...

Page 9: ... but cannot get a display on the TV Cause The TV is not properly detected by Windows due to signal loss and or is not enabled within the Display Control Panel Solution There must be a direct connection from the TV to the graphics card through an RCA S Video cable or DVI cable connector There cannot be any intermediary devices such as a VCR receiver or switch box within the connection Power on the ...

Page 10: ...erly and or updated Problem My HTPC s monitor s sides are cut off Cause This problem is called overscan and some DLP Plasma LCD TVs have options to compensate for overscan Please refer to your TVs mfg or manual on whether or not you have this option Solution Make sure you have the latest NVIDIA Forceware drivers for your graphics card and that your HTPC monitor is setup properly in the NVIDIA Cont...

Page 11: ...ill register you Hours of Operation 24 7 Technical Phone Support Phone Support 888 880 EVGA 3842 Tech Support Web Site http www evga com support Information to keep handy before calling Motherboard Model and Manufacturer ___________________________________________________________ Motherboard Chipset not processor ____________________________________________________________ Processor Type and Speed...

Page 12: ... and have the following information ready before contacting customer service Card Name Part Number UPC Number Serial Number Warranty Program To Fit Your Needs For many Retail Products EVGA offers a Limited Lifetime Warranty For more information please visit http www evga com support warranty Must be registered within 30 days of purchase date The rest of the EVGA product line is still covered under...

Page 13: ... or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment CE Compliance Information EMC Directive 89 336 EEC and Amendment 92 31 EEC Class B Digital Device EN 50081 14 Generic Emissions Standard for Residential Commercial and Light Industrial Products EN 55022 CISPR 22 Limits and Methods of measurement of ...

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