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IXG CloudBridge

Internet Exchange Gateway Server

Revision 1.0

Page - 21

Figure

4-15 : WebEASY

®

- TX Side Webpage

4.4.

TROUBLESHOOTING

After following the set up procedure, if the user does not see a signal on the receiver side troubleshooting
is required. Basic troubleshooting is outlined, for in depth troubleshooting please contact Evertz service.

4.4.1.

No Signal communication between TX side and source

Signal Communication between the TX side and source can be confirmed by going to the IP Input Tab on
the webpage and looking under Access Port Monitor. Check the link Up/Down status. It must be “Up”, if
the link is “Down” please verify source connectivity.

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Summary of Contents for IXG CloudBridge

Page 1: ...017 The material contained in this manual consists of information that is the property of Evertz Microsystems and is intended solely for the use of purchasers of IXG CloudBridge Server products Evertz Microsystems expressly prohibits the use of this manual for any purpose other than the operation of the device All rights reserved No part of this publication may be reproduced without the express wr...

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Page 3: ... AND RX SIDE 11 4 3 1 Side 1 TX 11 4 3 2 Side 2 RX 16 4 4 TROUBLESHOOTING 21 4 4 1 No Signal communication between TX side and source 21 4 4 2 No Signal communication between RX side and Destination 23 4 4 3 TX Side Not Streaming with RX Side or Stream Not Received by RX Side 24 4 4 4 Data Loss on RX Side 25 4 4 5 Web page not responding 27 5 WEBEASY REFERENCE CONTROLS 29 5 1 SYSTEM 29 5 1 1 Infor...

Page 4: ...ServerMode 36 5 4 5 Monitoring 36 5 4 6 Network Status 36 5 4 7 ARQ Status 36 5 5 INTERNET OUTPUT IP STREAM 37 5 5 1 Stream Control 38 5 5 2 FEC 38 5 5 3 Stream Status 38 5 5 4 Receive Status 38 5 5 5 Transmit Status 38 5 6 NOTIFY 39 5 6 1 Trap 39 5 6 2 Output Notify 39 5 6 3 Input Notify 39 5 7 TRAPS 40 5 8 TOP MENU BAR 40 5 8 1 Refresh 40 5 8 2 Apply 40 5 8 3 Dynamic Apply 40 5 8 4 Upgrade 40 6 ...

Page 5: ...page 20 Figure 4 15 WebEASY TX Side Webpage 21 Figure 4 16 WebEASY IP Input 22 Figure 4 17 WebEASY IP Input 23 Figure 4 18 WebEASY Internet Output IP Stream 24 Figure 4 19 WebEASY Internet Input IP Stream 25 Figure 4 20 WebEASY Internet Input IP Stream 26 Figure 4 21 WebEASY Internet Input IP Stream Continue 27 Figure 5 1 WebEASY System Tab 29 Figure 5 2 WebEASY IP Input Tab 30 Figure 5 3 WebEASY ...

Page 6: ...IXG CloudBridge Internet Exchange Gateway Server Page iv Revision 1 0 This page left intentionally blank ...

Page 7: ...nly warranty offered by Evertz in relation to this product is the Evertz standard limited warranty stated in the sales contract or order confirmation form Although every attempt has been made to accurately describe the features installation and operation of this product in this manual no warranty is granted nor liability assumed in relation to any errors or omissions unless specifically undertaken...

Page 8: ...IXG CloudBridge Internet Exchange Gateway Server Page vi Revision 1 0 This page left intentionally blank ...

Page 9: ...nitoring control and configuration capabilities via Simple Network Management Protocol SNMP giving the flexibility to manage operations including signal monitoring and module configuration from SNMP capable control systems VistaLINK PRO NMS The IXG CloudBridge brings flexibility performance and feasibility in a single module Figure 1 1 IXG CloudBridge Server Network Management Features Benefits Br...

Page 10: ...of failure Portable or rack mounted frame assemblies High density approach offers 15 modules within 3RU applications Low cost media contribution over unmanaged IP networks Low cost redundancy option for primary dedicated media delivery links Fast deployment of ad hoc media services Figure 1 2 Block Diagram Typical Configuration ...

Page 11: ...ng which goes into the same network Access ports Ethernet Access 1 and 2 ports are used to interface the transport stream onto the unmanaged network For example these ports will interface with an encoder and or decoder for access to and from the internet VGA USB ports These ports allow the user to directly access the module serially by connecting directly to monitor through VGA cable keyboard and ...

Page 12: ...IXG CloudBridge Internet Exchange Gateway Server Page 4 Revision 1 0 This page left intentionally blank ...

Page 13: ...ntel 1GBe Ethernet ports 3 3 NETWORK INTERFACE Standard Ethernet 10 100 base T IEEE 802 3U standard for 100Mb s Connector RJ 45 3 4 NETWORK MANAGEMENT Control HTTP web browser True SNMP with VistaLINK 3 5 MONITORING Signal Detection Signal Presence Detection Error Notification HTTP web browser status page SNMP Trap notification 3 6 ELECTRICAL AC Input 100 246V 50 60Hz Power 500W 3 7 CHASSIS Form F...

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Page 15: ...p the server Connect VGA port to the monitor through VGA cable and connect a keyboard and a mouse in USB ports This will allow the user to initially setup the card This will take you to the login page and will allow you to access the initial settings of the server Figure 4 1 Cloudbridge Server Login Login and password is customer Type 1 to go to network setup 2 for SNMP setup and 3 for engineering...

Page 16: ...IXG CloudBridge Internet Exchange Gateway Server Page 8 Revision 1 0 Figure 4 2 Menu Screen Figure 4 3 Network Setup ...

Page 17: ...ctory however if additional licenses are required please contact the factory for assistance not having accurate license files cause unexpected input and output availability Make sure the license installed was ordered correctly If not the user will need to upgrade the license file Upgrading the license can be done from Web Easy 4 2 1 Upgrading License Using Webeasy To upgrade the license from Web E...

Page 18: ...change Gateway Server Page 10 Revision 1 0 Figure 4 4 WebEASY System Tab License Upgrade Locate and select the license file IXG extension and click open Figure 4 5 WebEASY License Upload Click upload and license will be upgraded ...

Page 19: ...ed Setup of each transmit and receive port is identical to that outlined in this setup guide To start passing data between the ports IP address configuration is required Follow these steps to set up communication between Side 1 TX and Side 2 RX 4 3 1 Side 1 TX 1 Go to the webpage and click on the IP input tab to check port link status port link status shows the connection between the video source ...

Page 20: ...de TX side verify the IP configuration of internet port on both TX side and Receiver side RX side Destination IP on the TX side under Stream Control under Internet output IP stream should match the source IP of the RX side under Internet tab for example if the RX side is directly connected to the Internet then this IP is the public internet IP of the TX side ...

Page 21: ...IXG CloudBridge Internet Exchange Gateway Server Revision 1 0 Page 13 Figure 4 7 WebEASY TX Side Webpage ...

Page 22: ... Internet Exchange Gateway Server Page 14 Revision 1 0 Figure 4 8 WebEASY RX Side Webpage 1 Also check for Destination UDP port and ARQ port on TX side should match with the source UDP port and ARQ port on the RX side ...

Page 23: ...IXG CloudBridge Internet Exchange Gateway Server Revision 1 0 Page 15 Figure 4 9 WebEASY TX Side Webpage ...

Page 24: ...on address under stream control section under Internet output IP stream tab on the TX Side webpage 4 3 2 Side 2 RX 1 Go to the webpage and click on IP input tab and check port link status port link status shows the connection between the source and access port of the card Up status means it is connected to the destination network Please verify the connection from the IXG to the destination network...

Page 25: ...bEASY IP Input 3 After checking the access port link on the RX side verify the IP configuration of the internet ports on both the TX and RX sides The Destination IP on the TX side under the Internet Output IP stream tab must match the Source IP of the RX side under the Internet tab For example if the TX side is directly connected to the Internet then this IP is the public internet IP of the RX sid...

Page 26: ...IXG CloudBridge Internet Exchange Gateway Server Page 18 Revision 1 0 Figure 4 12 WebEASY TX SIDE ...

Page 27: ...CloudBridge Internet Exchange Gateway Server Revision 1 0 Page 19 Figure 4 13 WebEASY RX SIDE 4 The Source UDP and ARQ ports on the RX side should match with the destination UDP and ARQ ports on the TX side ...

Page 28: ...IXG CloudBridge Internet Exchange Gateway Server Page 20 Revision 1 0 Figure 4 14 WebEASY RX Side Webpage ...

Page 29: ...ubleshooting is required Basic troubleshooting is outlined for in depth troubleshooting please contact Evertz service 4 4 1 No Signal communication between TX side and source Signal Communication between the TX side and source can be confirmed by going to the IP Input Tab on the webpage and looking under Access Port Monitor Check the link Up Down status It must be Up if the link is Down please ver...

Page 30: ... WebEASY IP Input If the link is Down and there is no signal communication between the TX side and the source the user should check connectivity by connecting to the source path If the path is good check that the multicast subscription address matches with the desired source address ...

Page 31: ...n the webpage and looking under Access Port Monitor Check the link Up Down status It must be Up if the link is Down please verify source connectivity Figure 4 17 WebEASY IP Input If the link is Down and there is no signal communication between the RX side and the destination check connectivity by connecting to the destination path If the path is good check that the multicast subscription address m...

Page 32: ...TX Side Not Streaming with RX Side or Stream Not Received by RX Side Check the Internet Output IP Stream tab on the TX side webpage The following information should match with the Internet Input IP Stream tab on the RX side webpage Figure 4 18 WebEASY Internet Output IP Stream ...

Page 33: ...d correctly 4 4 4 Data Loss on RX Side The numbers of unrecovered Data Lost and recovered Data Saved Input data packets received by the RX side can be detected by going to the Internet Input IP stream tab on the RX side webpage at the bottom under ARQ Status Unrecovered means the data packets were dropped and lost by the RX side Recovered signifies the number of data packets that the RX side has s...

Page 34: ...nd check the Bitrate at both ends Transmit status TX Network Status RX If the bitrate and all configurations match and there is still data loss unrecovered the user may increase the Target Latency number This will delay the time process of the RX side card Please note This setting will reduce the number of unrecovered data packets but will also add latency between TX and RX side Figure 4 20 WebEAS...

Page 35: ... IXG card then the user should do the following Verify by using a different browser Mozilla Firefox or Chrome recommended If the Card still does not respond check the Ethernet connection network settings of the card and computer network settings Management PC should have access to the management subnet where the card is situated Also verify that no IP conflict exists on the management network ...

Page 36: ...IXG CloudBridge Internet Exchange Gateway Server Page 28 Revision 1 0 This page left intentionally blank ...

Page 37: ...ion This parameter displays the firmware version Serial Number This parameter displays the serial number Up Time This parameter returns the up time for the IXG CloudBridge Server 5 1 2 License Control Product License File This control allows the user to select and upload a product license file Product License Option This control allows the user to add options Product Mac Address This parameter dis...

Page 38: ...ad a JSON configuration file to card Export Configure File This control allows the user to save configuration data to a JSON file and download the JSON file to a local host 5 1 4 Control Card Reboot This control allows the user to reboot the card Configuration Reset This filed allows the user to rest the entire configuration 5 2 IP INPUT Figure 5 2 WebEASY IP Input Tab ...

Page 39: ... parameter returns the port link status up or down Port Link Speed This parameter returns the port link speed down spd10 spd100 spd1ge Port RX Data Rate This parameter returns the port RX side data rate Port RX Error Frames This parameter returns the amount of error port RX side frames Port TX Data Rate This parameter returns the port TX side data rate Port RX Good Frames This parameter returns th...

Page 40: ...b 5 3 1 Internet Port Control IP Address This parameter allows the user to set the IP Address for the control port Netmask This parameter allows the user to set the netmask for the control port Gateway This parameter allows the user to set the gateway for the control port DHCP This control enables or disables DHCP ...

Page 41: ...ternet TX Data Rate This parameter returns the internet TX SIDE data rate Internet TX Good Frames This parameter returns the amount of good internet TX SIDE frames Internet RX Good Frames This parameter returns the amount of good internet RX SIDE frames Clear Stats This control allows the user to clear all stats 5 3 3 Buffer Control Echo Port This parameter allows the user to select the echo port ...

Page 42: ...IXG CloudBridge Internet Exchange Gateway Server Page 34 Revision 1 0 5 4 INTERNET INPUT IP STREAM Figure 5 4 WebEASY Internet Input IP Stream ...

Page 43: ...rt on the transmitting IXG CloudBridge Server T or Evertz Cloudbridge By default ARQ normally sends upstream retransmission request packets on UDP port 7020 The ARQ Port setting can be changed to any valid and non conflicting UDP port However the same port number at both the encoder and the decoder should be defined To help bypass firewall blocking reset this to be the same port as the media UDP p...

Page 44: ... example this could be the IP address of the sending IXG CloudBridge Server T Port This parameter returns the RX side IP Stream Network port number Bit Rate This parameter returns the RX side IP Stream Network bit rate Packet Loss This parameter returns the RX side IP Stream Network packet loss Jitter This parameter returns the RX side IP Stream Network jitter Packets in incoming IP packet streams...

Page 45: ...IXG CloudBridge Internet Exchange Gateway Server Revision 1 0 Page 37 5 5 INTERNET OUTPUT IP STREAM Figure 5 5 WebEASY Internet Output IP Stream ...

Page 46: ...rver R that you wish to target ARQ Port This parameter allows the user to set ARQ port for retransmission requests over the internet NOTE Failure to set this and allow it through any firewalls will prevent any retransmission requests giving little to no protection for your stream Make sure this value is different than any UDP port for video data Restart This control allows the user to restart the ...

Page 47: ...ion IP address 5 6 2 Output Notify Note The controls will be displayed only if output stream license is loaded Output Trap This control allows the user to enable or disable trap reporting Output Faults This parameter returns the present state of a particular fault The values for this object are false and true 5 6 3 Input Notify Note The controls will be displayed only if input stream license is lo...

Page 48: ...igure 5 8 WebEASY Top Menu Bar Apply Apply tab is used to implement any change through webpage By clicking on apply it allows to implement any change to the card through the webpage 5 8 3 Dynamic Apply Figure 5 9 WebEASY Top Menu Bar Dynamic Apply Dynamic apply is used to implement changes automatically This feature allows the user to automatically apply any change to the card through webpage 5 8 ...

Page 49: ...sion is shown Should the firmware version be outdated you will need to download the firmware image file Figure 5 11 WebEASY Firmware Upgrade NOTE Contact Evertz get the latest firmware file Select Browse to choose the bin file use the file browser to find the appropriate bin file Once a file is selected click open and return to the Firmware Upgrade screen ...

Page 50: ...udBridge Internet Exchange Gateway Server Page 42 Revision 1 0 Figure 5 12 WebEASY Browse Firmware Files Select Upgrade to begin the process NOTE The IXG CloudBridge Server will restart upon upgrade completion ...

Page 51: ...rements to enable FEC Make sure these port values matches on the TX and RX side WebPages The Destination IP address should not be entered more than one To enable FEC the user must start three different TX side Proxies For three different TX side Proxies to receive the stream the user may need the source to multicast its stream Figure 6 1 WebEASY TX Side All the source UDP ports on different stream...

Page 52: ... FEC tab the following parameters should match on the TX and RX sides and should have large gaps between the different FEC ports ex Keep a gap of 1000 to prevent from toggling between the streams FEC row and column parameters should always be equal to 10 Figure 6 3 WebEASY TX Side Figure 6 4 WebEASY RX Side ...

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